HT1349 Purchased app as gifts and haven't been received

I purchased iMovie app for my kids' IPads using my IPad. I received a message saying it was successful but they haven't received the email or app yet and I haven't received the confirmation email. Where did it go? Will I be charged if they haven't received it?

You shouldn't be charged until its sent. Could happen, but I haven't ran across it. It will charge your card then the email. If the email however isn't "redeemed" you still are charged. So keep checking for that email. I'd check tomorrow on your online banking if you have it. If not wait until business day Monday. If nothing was charged try again.

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I bought the CC $9/mo app and haven't been able to open any of the apps

I bought the CC app 2 months age and haven't been able to open photoshop or anything else. Does this package come with tech support?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer availabe"..how do i fix this issue?im from singapore by the way

i got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer available"..how do i fix this issue?im from singapore by the way

If it is longer available then you can't get the app on your phone.

I want to send app as gift, and I want pay for it with my $ on iTunes account

I want to send app as gift, and I want pay for it with my $ on iTunes account

You cannot gift with a gift balance
You would have to use a credit card.

Recently when I connect my iphone 4 to my Mac for normal synchronising i found after a few minutes all my purchased apps were deleted and gone ? I have no problem to retrieve them back but that is exhausting and I am feeling sick ? what is the problem ?

Recently when I connect my iphone 4 to my Mac for normal synchronising i found after a few minutes all my purchased apps were deleted and gone ? I have no problem to retrieve them back but that is exhausting and I am feeling sick ? what is the problem ? please help me and thank you

Make sure Sync Apps is checked on the Apps tab of your iTunes sync settings and that all the apps are checked that you want on your phone. Also be sure that your computer is authorized for all Apple IDs used to purchase your apps (and other media) in Store>Authorize this Computer.

I purchased an itune gift and sent it by email , but i'm having problems with it

i have purchased an itune gift and sent it by email , but there is no option on the email to get the card code !!

Invalid, inactive or illegible codes:
http://support.apple.com/kb/TS1292
You can contact iTunes support here:
http://www.apple.com/support/itunes/contact/

I recently made a purchase within a game and I have no received my item that I bought yet. After I bought this item iTunes sent me a receipt showing me where and what I bought! I still have yet to get this item! What do I do?

I recently made a purchase within a game and I have no received my item that I bought yet. After I bought this item iTunes sent me a receipt showing me where and what I bought! I still have yet to get this item! What do I do?

Hi
Welcome to Apple Support Communities,
You can redownload some in-app purchases, see the article below for more info. And, if you aren't able to redownload the in-app purchase, you can always find a link to the application developers support in the App Store.
iTunes Store: About In-App Purchases
http://support.apple.com/kb/ht4009
Redownload an In-App Purchase
If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table:
Type
Download for free
Purchase Again
Consumable
X
Non-consumable
X
Non-renewing subscriptions
X
Auto-renewable subscriptions
X
To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase.
-Jason

I recently tried to upgrade my itunes on my dell laptop with 64bit Windows 7 and it stopped working completely. So I tried deleting and installing all over again and haven't been able to reinstall it since. I've tried numerous things i've read in forums

I recently tried to upgrade my itunes on my dell laptop with 64 bit windows 7. It stopped working so I deleted all files and tried to reinstall and haven't been able to since. I've tried numerous things i've read in forums and nothing seems to work. The installation will not move past the "publishing product information" point. After being stuck there for a while this error message appears:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken="1fc8b 3b9a1e18e3b",process or Architecture="x86"', Please refer to Help and Support for more information. HRESULT: 0x800736FD
I hope someone is able to help me with this.

Did you already try what bnoir suggested in this post about error 0x800736FD:
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736FD, or some other number? (If they're another number, what number are you getting?
This thread might help as well, suggestion provided by bnoir:
In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x800736FD.)
If you're getting 8000FFFFs, try the following Microsoft document:
[Windows Update Error 8000FFFF|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-Error- 8000FFFF]
Head back to Windows Update, and stock up on any updates you're behind on. Once you're completely up to date in that regard, try another iTunes install. Does it go through properly this time?
Message was edited by: Ingo2711

I purchased a replacement PC and have not been able to install/activate my Adobe Acrobat 7.0 Professional. Any suggestions.

I purchased a replacement PC and have not been able to install/activate my Adobe Acrobat 7.0 Professional. Any suggestions?

You need to install a special version using a special serial number... see the following:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

I recently purchased a macbook air and i am now receiving my sisters imessages. How do i stop this?

I recently purchased a macbook air and I am now receiving my sisters imessages. How do I stop this?

Remove your sisters account from the computer.
Who bought it and who set it up when it was turned on for the first time?

I have an iPhone 4 and it's been receiving email kind of late, meaning if I make a purchase, at let's say Macy's on my phone, I won't receive the confirmation email immediately; my question is my iPhone maybe hacked? I read that that's one symptom...

I have an iPhone 4 and it's been receiving email kind of late, meaning if I make a purchase, at let's say Macy's on my phone, I won't receive the confirmation email immediately; my question is my iPhone maybe hacked? I read that that's one symptom, so if my phone is infected, how do I fix it?

Alejandro,
Send yourself a test message and see what the response time is.
Is your e-Mail system a push type or a poll type.
If it is a polling type, there will be a delay because there is a timed polling sequences (that you can control to a degree)
In Settings/Mail look for 'Fetch' to see how it is setup.
-Alan

My iPhone recently got smashed and I've been receiving some very important messages that I cannot view. Is there a way to log on and see my phones messages from a tablet/computer?

My iPhone recently got smashed and I've been receiving some very important messages that I cannot view. Is there a way to log on and see my phones messages from a tablet/computer?

iMessage can be viewed and responded to on another Apple device. IPad, iPod or Mac computer.
regular SMS from non iPhone users will not show and you can't send to those phones.
bummer about the phone....

How to find purchased apps - Stolen iPhone and New Computer

I got a new iPhone 3gs, but had a broken laptop at the time. I set up iTunes on the phone and went on holiday. Whilst on holiday, my iPhone was stolen. Now I am back, my laptop is fixed (but had to be completely wiped and so iTunes and apps lost), and I have just received my replacement iPhone.
I have downloaded iTunes, and put in my iTunes login, and was hoping my apps would magically appear, but they don't seem to be anywhere.
I'm worried that because my iPhone was not plugged into my computer after downloading the apps and before losing the phone, I have lost them completely, and some of them were quite pricey and I downloaded loads.
Any advice appreciated, or should I just cut my losses and give up trying and just start again?

Log into iTunes, view your account and *Purchase history* to see what you have purchased.
You can redownload Apps for free.

I purchased apps for Ipad and can't find them

I had purchased an ipad and bought a bunch of apps for it, and was hoping some would transfer over to our new Mac if possible - but there is no trace of me purchasing them except on my bank statement. Where did they go? They are not on my "purchases" list.

I have never used the Mac App store but I am pretty sure that iPad apps can only be purchases in iTunes or on the iPad itself. There are some iPad instructional apps in the Mac App Store. Is that what you mean?
If you purchase something from the Mac App Store - without knowing for sure because I've never used it - I would guess that it downloads to the downloads folder on your Mac?
iPad apps would transfer from the iPad into your itunes library on the Mac when you sync, but frankly I am pretty confused by what you actually did and what you want to know.

Cannot download purchased app on macbookair and iphone 5

I cannot download purchased apps such as keynote, numbers and pages on my macbook air and couldn't download these as well including purchased whats app on my iphone. Pelase help.
When I clicked on the 'purchases' tab in itunes store, it says no apps purchased. BUT when i checked purchased items, there it lists all the items i purchased.
I went to itunes and tried to purchase whats app once more using macbook air, there it says 'downloaded' but nowhere to be found. This confused me.
I have contacted i tunes store many times byt they couldn't help me.
Please help

Usually this means that you have more than one iTunes account, and you are logged in to the wrong account (or a different account than the one the apps were purchased with).

HT1349 Purchased app as gifts and haven't been received

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