HT1349 Samsung phone is not receiving texts from iphone users

we switched from iphone to samsung galaxy and now we are not receiving text messages from some iphone users.  I think their phones still think we are iphones, and they're trying to send us imessages.  how do we disable the imessage association with our phone numbers?

If you still have the iPhone, use it to deactivate iMessage. Otherwise contact Apple.
iOS: Deactivating iMessage
http://support.apple.com/kb/TS5185

Similar Messages

  • Not receiving texts from iPhone users

    I recently got a new Samsung Galaxy S4.  I registered this phone to a new number.... I did not port an existing number to the phone.  Since getting the phone, I have had trouble receiving texts from iphone users - their messages will not come through on my phone unless their imessage is turned off.  As you can imagine, this is quite a hassle - having to explain this problem every time I give someone my number, and several people having to change their settings every time they text me.
    I've done research on this problem, and it seems that this happens when you port a number from an iphone to an android.  The problem is fixed when you update your apple id account, and delete the number from the imessage service.  I am concerned that my current number used to be registered to an iphone - and that the number is possibly still associated with an imessage account.  I have no way of changing this, so I'm stuck.
    I understand that this may be a problem that only Apple can fix, but any advice you can give me would be greatly appreciated.

        Hello annaesharon, I know that receiving all of your text messages are important, indeed! Sorry to learn that you've been missing many of yours due to this. Thanks for reaching out to us - it's my pleasure to help.
    The good news is that you are absolutely on the right track. The best way to take care of this is to ensure the phone number is un registered with Apple/iMessage. You mentioned that this is a brand new phone number for you, so we would also like the opportunity to check a few things on your line as well.  Do you receive any type of alert or error message when the iPhone text try to come through? Which application are you using, primarily, to send/receive text messages. Let us know! We want to help get to the bottom of this for you.
    TanishaS1_VZW
    Follow us on Twitter @VZWSupport

  • Switched from iphone to galaxy - now not receiving texts from iphone users

    Switched from iphone to galaxy for multiple reasons.  Still keeping my iPad and wanted to use my iphone for music.  Now I am not receiving texts, apparently imessages, from iphone users -  there is no notification either way that a message was not received.  So iphone users think I have received a text when I haven't.  This makes me angry with Apple as there have been medical issues in our family and I have not been receiving important communication.  I also have clients I have not received texts from.  My understanding is I will have to delete my iphone from my apple account completely, but then will not be able to use it at all for itunes or anything else. 

    If you still have the iPhone, go to Settings and turn off iMessage. If you don't have the phone or if that doesn't solve the problem, contact Apple Support and request that they deactivate iMessage. https://www.apple.com/support/appleid/contact/

  • TS5185 i traded in my iphone for a samsung s4 and not receiving messages from iphone users...

    i dont have the iphone anymore but they whiped it  at the store so that should be fine.. i went online to the apple section and deleted my iphone from the system and deleted my cell number my the imessage on my ipad and all my friends still cant send me messages from their iphones... it is still trying to send as an I message!! please help.

    The following may help: http://support.apple.com/kb/ts5185
    Note the last sentence:
    If you still cannot deactivate iMessage after you perform the steps above, or if you no longer have access to the iPhone, please contact Apple support for assistance.

  • I just got a droid MAXX and I'm not receiving texts from iPhones.

    ok so i just switched from an iphone after having 2 for 4 years and i got a motorola droid maxx 2 days ago. i am not receiving texts from iphone users and i dont know why. i gave verizon my phone and so i cant turn off imessage but i cleared the phone before i gave it to them. i have also changed my apple i.d. and i have deactivated all my products such as my mac book pro and my two previous iphones. this is exactly why i switched because apple has to be a CULT and make everything so complicated. please help me solve apples stupidity.

    That was a asinine and catty response.  I and many others have the same problem.  turning off imessage is not an effective solution.  I have turned off imessage, deactivated the phone with apple and wiped the phone clean.  the problem persists.

  • Not receiving texts from iPhone contacts when I'm not connected to wifi or cell data. I can't send and receive regular SMS texts with non iMessage users but iMessage users message are not being converted to text when I don't have internet connect

    I can send and receive to any non iPhone user. I can send a message as a text to an iPhone user but if I'm not connected to cellular data or wifi I do not receive messages from iPhone contacts. From what I understand these message should automatically send to me as texts instead of iMessages but since the update it's not functioning properly. Please help. I've tried turning iMessage off and I still don't receive the messages until after I reconnect to wifi.

    I have the same problem! Before the upgrade, if I wasn't connected to the internet, any messages sent to me from an iphone would convert automatically to a text message. I have payg tarriff, so I turn cell data off, as it costs too much to use it. I have wifi at home and work, but if I'm out and about, I don't receive texts from iphone users until I'm on wifi. I get them ok from non iphone users. There was never any problem until ios7

  • HT4528 New phone wont receive texts from iPhone users

    I just switched to the Galaxy S4 and I am not receiving messages from iPhone users because of the iMessage. I already went into my Apple ID account to remove my number but they still aren't coming through.

    This is what you should have done, to prevent this:
    http://support.apple.com/kb/HT5661

  • Not recieving texts from Iphone users

    Just signed up with Verizon and got my new LG G2 but I'm unable to receive or send messages to IPhone users. I've already tried downloading the Verizon messages app and done a factory reset on my phone. Not sure what else to try here. I've never owned an IPhone so the deregister of Imessage does no good. Any Ideas??

    Is this your first cell phone ever? If not, were you able to receive texts from iPhone users on your previous cell phone(s)?
    Have you inquired with your contacts what color of bubble is around the text messages they are sending you? If it is blue, they are attempting to send it as an iMessage and think your phone is an iPhone. If it is green, they are attempting to send it as a text.
    As Snn5 has stated, there is a setting in iMessages which much be turned on to send messages as SMS/MMS if iMessage is unavailable. It is possible that this is not set such that a SMS/MMS can be sent.
    Do you not receive texts from ANY iPhones or do messages from some iPhones get thru?

  • TS4268 I now have a samgsung s4, but previously had a iphone 4s. Now I am not getting texts from iphone users. I think it has to do with imessage, but how can I fix?

    I am not receiving messages from iphone users after switching from iphone 4s to samsung s4. I have a tmobile account. Please help.

    If you no longer have the phone you will need to contact Apple support to deactivate iMessage. Use the following link then "Other Apple ID topics" then "Messages and Apple ID" https://getsupport.apple.com/Issues.action

  • HT1937 How do I get my iMessage taken off if I no longer have an iPhone? Because I cant receive texts from iPhone users.

    How do I get my iMessage taken off if I no longer have an iPhone? Because I cant receive texts from iPhone users.

    Deactivating iMessage

  • Switched to Samsung GS5 2 months ago, still not receiving messages from iphone users

    I switched to a non iphone over two months ago and ever since then I cannot receive messages from iphone users sending in imessage format. They have to turn imessage on and off to be able to text me. This has been extremely inconvenient since I need to receive these messages for work in addition to my personal life. I have tried multiple suggestions I've read about, still nothing works. It's like this is apple's way of keeping customers using their iphone instead of switching for fear of not receiving messages. They won't really fix it either when we all know technology is advanced enough to fix this. HELP.

    Can’t get text messages from an iPhone - Apple Support

  • Galaxy Nexus - not receiving texts from iPhone 4s

    This morning, my girlfriend sent me a text from her iPhone 4s, synced to my computer with her Apple account, on the same contract, to my Galaxy Nexus.  I kept getting texts from her, and every text I sent appeared to have sent, but she didn't get a single one from me after her first text this morning.  The messaging web app gives me a "failed" error with a delivery status of "319066302769."  Both phones have messaged each other fine since the day we signed the contract until today, and we've both been text messaging other people perfectly fine.  My phone number has never been associated with an activated iOS device on Verizon or any other carrier.  In fact, I've never owned an activated iOS device on any smartphone plan (except in college, I had a loaner iPod touch for iOS development, registered to my school email on a different computer, a loaner Macbook Pro).  Every thing I found on Google is the opposite, Android users unable to receive texts from iOS users.  Thanks for any help in advance

        Hi xg33kx,
    That is definitely an unusual situation. I'm sure it's frustrating that it isn't working when you need it. Do either of you have trouble with texting anyone else? Try turning off Wi-Fi on both devices, and see if the problem persists or continues when using only the mobile network. Please keep us updated with this situation so we can help to resolve!
    Thank you,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • Difficulty deactivating iMessages; 3 weeks later & still not receiving texts from iPhones

    I recently switched to Android, and I didn't know to turn off my iMessages before. It's now been three weeks, and I'm still not receiving messages from iPhone. I went online & tried to deauthorize my past apple devices, and STILL no luck.
    Any advice? I want to contact Apple, but it's absurdly expensive, apparently, if you don't have an Apple device (seriously? $19?). How long before I should start receiving iMessages if my phone has been deauthorized?

    You should be able to contact Apple support to deactivate iMessage at no charge by going to the following link and then click "Other Apple ID Topics" and then "Messages and Apple ID"  https://getsupport.apple.com/Issues.action

  • HT201269 how do i unregister my iphone? I have the galaxy s4 now and cannot receive texts from iphone users.

    How do i unregister my old Iphone, i no longer have it in my possesion. I now have the galaxy s4 and cannot receive texts from iphone users

    Hello AnnH2
    If you have access you your old iPhone, just sign out of Messages. If you do not have access to it, then change your Apple ID password.
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    Unlink a phone number
    To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
    Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
    This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
    Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
    Regards,
    -Norm G.

  • Switched to android and not receiving txts from iPhone users

    Hello,
    I recently switched from an iPhone 4 to an android.  I am not able to recieve texts from iPhone users who upgraded to the new IOS.  I have deleted my phone number from Apple ID.  I do not have my iPhone anymore.  I can't ask all my clients to delete my number and add me again or anything like that.  I need to do it on my end.  Any suggestions?

    1. Change the password of your Apple ID at appleid.apple.com
    2. Go to https://supportprofile.apple.com , log in with your Apple ID, then remove the iPhone from your support profile.
    3. Borrow another iOS device; log into iMessage with your Apple ID, then log out of iMessage.

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