HT1349 The serial number on my new macbook is not recognised

I have just bought a new 13" Macbook Pro from Sydney Duty Free and have tried to register my Applecare Protection. It says my serial number is not recognised. I have called Apple support and they could not help me.

Wait a few more days until the database is updated. 

Similar Messages

  • I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13.

    I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13

    I cannot answer regarding compatibility, but there is no download available for PSE6 if you would need one for this.  You might be able to copy the installation files from a disk to some other removable media that the machine accepts.  Upgrading to PSE7 would not be possible mainly because Adobe does not sell older versions of their software.

  • How do I get My Adobe to accept the serial number of my new InDesign?  It says the SN is invalid.

    How do I get My Adobe to accept the serial number of my new InDesign?  It says the SN is invalid.

    Charles5391b if our website is stating that the serial number is invalid then please try a different web browser.  If you continue to experience the same difficulties then it is possible that your serial number is truely invalid.  You can contact our support team and have them check your serial number as well.  You can reach our chat support at http://adobe.ly/yxj0t6.

  • The serial number on my new boxed photoshop bought from Staples does not match the required number of numbers to install. Help

    The serial number on my new boxed photoshop bought from Staples does not match the required number of numbers to install. Help

    You’ve posted your comment in the Adobe Creative Cloud forum.  Adobe Creative Cloud doesn’t use serial numbers.  Does this page help with determining what to do with the number you have:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?

    My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?

    Mseixas you can try running the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and then reinstalling.

  • My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

    My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

    your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the   edit>
    preferences>devices and check for the backup
    to put the ipod into recovery mode disconnect the ipod from the computer
    power down the ipod
    press and hold the home button than plug the device in and the itunes should give a message that states
    itunes has detected an ipod in recovery mode and must first be restored before it can be used
    than click the restore option in the summary page and issue resolved

  • HT1349 I need to register the serial number of a new iphone to my itunes library so that I can sync it....how do I that?

    My friend just upgraded her iPhone and gave me her old one.  It is the same as my iPhone but mine has quite a few features that no longer work so she is letting me use hers until it is time for an upgrade.  I tried to sync my itunes and apps to it but it is not allowing me.  How do I edit my iPhone information so that I can change the serial number to the new phone's?
    Thanks

    You can't change the seral number of the phone.  But if you backed up your old phone by syncing with iTunes you can set up her phone as a new iPhone and restore it from the backup of your old phone.   If you haven't backed up your old phone you need to do so by connecting it to iTunes and syncing it.  Then on her phone go to Settings>General>Reset>Erase All Contents and Settings.  Finally, follow this guide starting at step 3 to set it up and restore if from the backup of your old phone: http://support.apple.com/kb/HT2109.

  • How do I find the serial number of my stolen macbook?

    I recently had stolen my macbook, macbook pro and iphone....and other than retrieving the MEID number of my Iphone, I did not have the serial numbers of the macbooks listed anywhere and I also bought these used online so I did not have a receipt with the serial number either.   I did not have an icloud, any retrieving software, nor itunes.  I did though bring them into the apple store after buying them and had them cleared for my own use and also listed them as devices on my apple account.  After discussing this matter with apple and checking my devices, it came to our attention that my device list had fell off my account due to the person who stole them had cleared them with apple, which automatically puts the macbook devices onto a new account.  Does anyone have any ideas?  I need the serial numbers for the police report.                                            

    How to find the serial number of your Apple hardware product

  • CS4 serial number invalid on new Macbook Pro

    I have CS4 and a new Macbook Pro. My old apps will not launch with old the serial number. Is there a way to get my old apps to work?

    Ah, that is more specific.
    Hopefully your software has been registered with Adobe, or you have proof of purchase.
    Serial number issues and activation are directly handled by Adobe. We are forum volunteers and do not have that authority.
    Contact Customer Care
    If you have to directly get in contact with them, there are phone, email, or chat options under "Still need help"?
    Gene

  • Photoshop elements 9 serial number/activate on new MacBook pro

    Hi
    I have photoshop elements 9 on my laptop but I have just bought a MacBook Pro how do I get my photoshop elements into my mac? I got my pc and photoshop pre installed So I don't know the original apple id used to activate it.  I have the box and discs but my macbook doesnt have a cd reader..When I follow all the steps and type in the serial number from the box it doesn't work?? Hope you can help me as I really do need to get photoshop onto my macbook ASAP
    Thanks
    Daniel

    I can only suggest this but there is no guarantee that it will work.
    1) Try to download the PSE9 for Apple MAC from this link:
    <http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html>
    2) When downloading it, make sure you know where you hare saving it. 
    Once the downloading is complete, you need to install it.  Now I don't
    use Apple MAC so I don't know how the installation works in Apple but in
    Windows it is a matter of double clicking on the exe file and follow the
    instructions on the screen.
    3) This method normally works in Windows but Barbara will conform this
    for Apple Mac.  Also, the serial number in the boxed version is
    sometimes platform free in that it can be used for either Windows or
    Apple MAC but this might be country specific so you need to try it if it
    works.
    Good luck.

  • What do I do if I do not have the Serial Number of my Stolen Macbook Air

    I bought my Macbook Air last year in February while in the States and I left the Box it came in there. Recently my Macbook was stolen and I dont have the serial Number. I had it linked to Find My iPhone App and I have currently put a lock that has a pending status till they (the thieves) connect it to the internet.
    How can I get the serial number maybe via my Apple ID so that I can call Apple Care and report it stolen.
    Please help.

    Catherine Nassimbwa,
    I would recommend you try following this article http://support.apple.com/kb/ht1941 or http://support.apple.com/kb/ht1366 to find the serial number of your MacBook. See if that helps any.
    -Derrick Lambert

  • HT1349 The serial number on my apple protection plan is not recognised

    Serial number on product apple protection plan not letting us register

    You should contact Apple for assistance using www.apple.com/support/contact if you are in a country that supports it or call the appropriate phone number on this page. Ask for the agreement administration department. They should be able to fix you up.
    Best of luck.

  • The serial number my university provided me is not working

    Hello,
    Last semester my university gave us the serial number for the CS 5.5. Now they told us that the same serial can be used with the CS 6, so I downloaded it and tryed to activate it but it tells me that the serial number is invalid. I should mention that the computer where the CS 5.5 was installed is broken, and I had to buy a new one, and is in here where I downloaded the CS6.
    The invalid serial number is [removed]
    What can I do?
    Thanks in advance

    Now they told us that the same serial can be used with the CS 6,
    That's BS. You need a new serial for CS6 products, you may only input previous serials for upgrades, which is irrelevant for edu products, anyway, since there are no upgrades. And don't ever post your numbers publicly.
    Mylenium

  • How to deactivate the serial number for photoshop elements that is not installed or available?

    I have a version of Photoshop elements that has been uninstalled and is no longer available to reinstall.  When I uninstalled from an old computer, I failed to deactivate the serial number.  How can I do that without reinstalling?
    Thanks
    keithz

    Wow, I tried the "chat" option and waited for 30 minutes....no one ever helped.....so I called a customer service number for the creative club option and they promised to put me though to someone who could deactivate my product.....waited another 30 minutes on hold.  So then I called the sales department and wow, just as I thought......someone took my call right away.  (Please note that the computer that the software I am trying to deactivate has been reformatted and I am unable to deactivate in that manner).  I asked the poor sales rep, why on earth would I spend hundreds of dollars for new software when the only people who you can get to help you are the sales people.  I think I will stick with free open source applications........this is so not worth it......

  • How can I find the serial number of my stolen MacBook Pro?

    Hi,
    I had my 2009 Macbook Pro stolen about 10 months ago. I didn't think I'd see it again until last last it showed up on my "Find My Phone" App, in Vietnam.
    I locked it straight away and sent a message to the screen with my email address.
    The person who had it worked at a computer shop and contacted me straight away.
    He understands its stolen and wants to help but he will only give it to the police. And the Vietnamese police want my serial number to proove its mine before they will send it back to me.
    I don't have a copy of the recpiet or serial number. I've been to the iStudio where I bought it and thier records start 1 month after I purcahsed it.
    I've tried the https://supportprofile.apple.com page and for some reason my macbooks are not registered on there. All my other apple products are.
    Is there any other way I can retrieve my serial number?
    It's conected to the icloud and the app and I've made puchases on iTunes from it.
    Any help would be very much appreciated
    Many Thanks

    No.
    Barry

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