HT1349 When i click the buy it's asking me for a security question cause of the first time of using device for purchasing a game,but im already using this device before

It's really not working..i always
Buying an iTunes card and redeeming in one device but asking me a
Security question cause of first time using device
For purchasing oh my i already using this device

Joiz wrote:
{snip}. . . I don't remember..i know my email add and my password but I dont know the answer. . .
There's not much anyone here can do for that particular issue.
Your best bet is to seek assistance from iTunes Support. If there is an alternate way to accsess your account, it will only be through them.
http://www.apple.com/support/itunes/

Similar Messages

When i load a page i get "server not found", when i click retry it loads properly, what can i do to have firefox load page first time

When i load a page it often tells me "server not found". When i click on retry most of the time it works. How do i fix it so that it works the first time.
== This happened ==
Every time Firefox opened
== a couple months ago

You either have an extension that causes that issue or some security software (firewall) is causing a delay.
See [[Troubleshooting extensions and themes]]
Also make sure that Firefox gets full unrestricted access to the internet.
See [[Firewalls]] and http://kb.mozillazine.org/Firewalls

HT201303 Have just bought a iTunes card, asked me for 2 security questions in which the answers i have forgotten. What can I do?

Today I purchased a iTunes card, and it asked me for two answers to two security questions. I have forgotten what they were. Is there any way I can reset them? It sent a link to a email that I no longer have access to.

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

HT5312 i am trying to make a download in itunes and everytime i try to download it asks for my security questions. i answer the questions with the correct answers but it says they are incorrect, what is the problem?

i am not able to get there because the questions keep popping up

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(101210)

E-mail for reseting security questions is not the correct email can i change it?

Is there any way to change the email where the answer of the security questions go to? I says it sends to j********@hotmail.com , but that is defenitly not my email addres. Please help

Sorry, there's no way to change the email address for an account. Just setup another Sync account.
https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-or-no-longer-have-access-to-my-sync-email-address

I had an iPod touch in the past.. Now I have the iPhone. And I got an iTues card and I can't purchase anything because it's asking for a security question since I've never purchased anything on this device yet.. I don't know the answers to the questions?

I had an iPod touch in the past and used an iTunes card to purchase songs, I now have the iPhone and again bought an iTunes card to purchase things. Since I have not purchased anything on this device yet it is asking me two security questions that I don't know the answers to. What do I do?

The Security Questions are not associated with your device - they are associated with your iTunes account/AppleID. If you cannot remember what you originally set up for your security questions, here are the instructions for getting them reset. First set are for if you set up a Rescue Email address, second set are for if you did not.
Here's the link:
https://discussions.apple.com/thread/4286784
Cheers,
GB

What to do if I forgot the answers for my security question

What to do if I forgot the answer for my security question.

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

I made a card using the iPhoto and when I click to buy it, it says that I did not fill all the frames with pictures, even though I did and have checked multiple times. Please help, it's for Mother's Day.

I made a card using the iPhoto and when I click to buy it, it says that I did not fill all the frames with pictures and that I need to in order to purchase it, even though I did and have checked multiple times. Please help, it's for Mother's Day.

Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
LN

HT1491 I have a 23.50 credit in my itunes account. I am signed in and can listen to the previews of the songs I want to purchase. When I click the buy button nothing happens. sometimes it just plays part of the song. It is not downloading onto my compu

I have a 23.50 credit in my itunes account. I am signed into my account and I can hear the preview to the songs I want to purchase.
When i click to buy the song nothing happens. It sometimes just plays the preview again. Help please.

Having the same problem and i just thought it was me ? So frustrating went to my local Apple store and they told me to re-load Itunes again,Done that but still can not buy songs???????????

I have signed in to my account and am able to brouse media but not download or purchase anything. The "buy" button is also white instead of blue and nothing happens when I click to buy. I am able to make purchaces on the same account on my I phone as well

I have signed in to my account and am able to brouse media but not download or purchase anything. The "buy" button is also white instead of blue and nothing happens when I click to buy. I am able to make purchaces on the same account on my iphone as well. What might be causing this issue?

Having the same problem and i just thought it was me ? So frustrating went to my local Apple store and they told me to re-load Itunes again,Done that but still can not buy songs???????????

When I click on Buy Now - it simply won't purchase and download the song. What's wrong?

When I click on buy now, the song will not download. What's wrong?

Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?
If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screen exactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.) Also match the capitalisation of the address on your statement. (If it says STREET in the statement make it say STREET in the iTunes screen, not Street or street.)
Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)
After doing that, does that get you past the invalid address thing?
If not, there's some additional suggestions in the following post:
"invalid address"--solution from Apple support that worked for me

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am

From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am connected. How do I get Editor to work?

You would get the redemption code, or perhaps even the serial number, from whomever you purchased the software from, apparently Amazon, so talk to them. This wouldn’t be the first time they’ve sold something that didn’t have all the numbers needed to license it.
A redemption code is something that is usually on the inner disc packaging if you purchase the media in a box, and there is a barcode on the outside of the packaging that must be scanned at the checkout register to activate the hidden inner code so you can redeem it at home on that website. This is what happens if you buy PSE from a brick-and-mortar store like Best Buy. I don’t’ know what happens if you purchase the downloaded version as I have never done that.
A redemption code is 24-digits of letters and numbers that you enter into a website to get a serial number, once and only once. The serial number of only 24-digits, no letters, is what you enter into the software during the install or when you run it and it asks if you want to register or run in a trial mode—whatever the exact phrasing is.
In any case it sounds like you don’t have either a redemption code or serial number—although perhaps something is listed on the purchase confirmation or your account online at Amazon or even in an e-mail from Amazon.

I plugged in my iphone 4 for the first time to my computer to back everything up. but when i got to the screen to click on "new phone" or restore to the "same phone" i clicked "same phone by accident. now i have all of my old stuff from my G3s on my new

i plugged in my iphone 4 for the first time to my computer to back everything up. but when i got to the screen to click on "new phone" or restore to the "same phone" i clicked "same phone by accident. now i have all of my old information from my G3s on my new iphone 4. how can i reverse this? please help.

Hi, raneth's boyfriend!
Unfortunately, iTunes was told to restore all data from an old backup onto the new phone, and that cannot be undone.
However, prior to this, iTunes 10 would have also asked to make a backup of the phone before doing the restore. If the user elects to say "yes" to perform the backup, then iTunes would have backed up the phone before erasing it.
Hopefully, that backup will still be available in iTunes, and if so, it would be backed up under the new phone's name prior to it being erased and restored (if the name of the new phone is different to the name of the old phone).
To check if iTunes has a backup of the phone prior to the restore, look in the Devices category in iTunes Preferences. All backups made are timestamped and are identified with the iPhone's name at the time of the backup. Look for:
• a backup of the phone using the new phone's name prior to the erase and restore, or
• a backup with the same date and time as that when the phone was erased and restored (not the date and time AFTER when the phone was erased and restored!). This may be the case if the new and old phones have the same name.
If a backup is available, you can erase and restore again using that backup. The phone will be restored with what would hopefully be the original image of the new phone.
If no backup was made prior to erasing and restoring the phone initially, then there is no way to
undo it, meaning your phone's original data has been lost.
--tonza

When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?

When I go to buy an app that isn't free it asks for my security question but I don't know what my security question is so I go to change it and it said it will send the info to this email that I don't even have. What do I do?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT1349 When i click the buy it's asking me for a security question cause of the first time of using device for purchasing a game,but im already using this device before

Similar Messages

Maybe you are looking for