HT1349 Why are you Charging me for thing I haven't Got ?????

Why are you all charging me for COINs I have Not Gotten Whats UP !!!!!!!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

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TS1424 why are they charging me for purchases i didn't do on the apple iTunes store ?

why are they charging me for purchases i didn't do on the apple iTunes store ?

You haven't made any purchases, including in-app purchases and app subscriptions ? If not then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 why are you charging me when i have not order any apps

Why are you charging me when i have not order any apps

Well I don't know. I just really, really, really wanted to test a legit versin of Angry Birds. Thought you wouldn't mind.
But since you insist--
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT201303 Question - are you charged twice for one song??

I purchase a song for my computer and then put in on my IPhone and was charged twice for the same song! Is that the normal way?? It doesn't seem right to have been charged twice for one song! Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one? Thanks

Hi..
No. You should not have been charged twice.
Follow the instructions here > How to report an issue with Your iTunes Store purchase
If you don't see a credit to your account within 3 business days, use the email form to contact Apple here > Apple - Support - iTunes Store - Contact Us
Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one?
Yes.

Why are you not developing for windows phone 8.1 yet?

I've heard a lot of good things about Microsoft opening up their platforms for developers. I literally used Firefox, Firefox sync, and enjoy Firefox as my default browser. I've seen a few posts saying Mozilla isn't currently developing for Windows Phone and I'm just wondering why. I know there is a demand for it. It would dominate the Windows Phone market for sure. I'd really like to see it come to the platform so can someone explain why specifically it isn't? What restrictions are still being faced if any?

hello, originally there have been technical and legal hurdles in the app store which discouraged mozilla from starting any developments in this direction. i don't know about the current situation, but since mozilla is now focusing its energies on creating firefox os as open source web-based platform, i doubt that you will see firefox on your windows phone device in the foreseeable future...

In my billing statement why are you charging me in my visa which is i never purchased that was happened three times. Anyone can help me. thaks

Dec. 01 you billed me 5.24/ dec.21 you billed me again 4.19/ Dec.23 you billed me 7.33 which is i never purchased. would u mind to explain why i keeps me charging.thank you

We are itunes users just like you. We billed nothing to you.
You need to contact itunes support
http://www.apple.com/support/contact/

Bt are charging me for things I haven't ordered! I...

I took up my contract with bt in July cause apparently they are the no1 phone and broadband provider, don't make me laugh! My life has been hell since I became a customer!! I'm currently paying a bill for £130 for an engineer visit that should have been free!! I moved house in January and ordered the home move service via a link on the web page, moved house and got a letter with a reconnection date for both phone and broadband. Phone line was connected, waited and waited and no broadband. Phoned bt numerous times and nobody could help, kept giving me different dates ect. Then finally I recieved a new hub? New account and bill, phoned bt as I badent ordered a new account and had already pre paid for my services, the guy told me the charges would be removed , got another bill called up several more times, was promised the charges wer removed , received a check for half the bill I paid then got another bill with all the charges that should have been removed. I cannot cope any more, please someone tell me what to do, bt are destroying my life!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Are you charged me for my One Month 100% Discount ...

I redeem the "One month 100% discount Trail" today under Skype account: wwxx01 with order#566952580 throught Paypal but in vain, then I changed to my credit card for the payment but I found your system charged me in full. I don't know is it a proper procedure of your system? But I really don,t want to made a full payment before I completely satisfactory to your service. Please let me know how to refund the charged money?

wwxx01 wrote:
Please let me know how to refund the charged money?
Please file with Customer Service.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HT1386 How do I copy music from an old iPod? Why do you have to make things so difficult? These are my files that I paid for but once I put them on your devices, I no longer have control over them. I've wasted so much time on these stupid problems.

How do I copy music from an old iPod? Why do you have to make things so difficult? These are my files that I paid for but once I put them on your devices, I no longer have control over them. I've wasted so much time on these stupid problems. I used to be able to do this until you "improved" things.

Thanks, Deggie. I thought Apple would see my feedback. I would just like to know if there is a simple way to copy just a few music files from an old iPod. I saw instructions on how to copy all of them from the iPod but it was complicated and I really didn't want to copy all the songs. I guess I could delete all the songs but the ones I want to copy then go through that process again. Do you know how to back up music to my computer? I don't want to have to go through this again and possibly lose music.

Why are you asking for my Visa card information when I have a balance on my iTunes gift card?

Why are you asking for my Visa card information when I have a balance on my iTunes gift card?

Either because you're trying to buy some sort of gift, or the iTunes Store servers are checking the validity of your account and won't charge the card, or there's a problem at Apple's end.
(99821)

I have bought some apps for my ipad and macbook pro but why did you charge me $1 and app money ?

I have bought some apps for my ipad and macbook pro but why did you charge me $1 and app money ?
Thank you.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
That is determined by what type of disk that it is. It may be a disk that only allows you to install Windows on your Dell computer and would not allow Windows to be installed on a Boot Camp partitition or as a virtual machine in an app such as VirtualBox on your Mac. If that is the case, you would need to purchase a retail Windows install disk.

Why would you charge me $40 for a supposedly free upgrade?Have been a faithful verizon customer for years went in for myfree upgrade and paid for a iphone and protectve cover now I have to pay a fee for a free service? I will start switching my devices to

Why would you charge me$40 for a free upgrade? I chose a iPhone and paid you the difference plus protective cover, now you want to charge me a fee for activating a number I have had for years!!! I have been a faithful Verizon customer for years but I will switch companies when my contracts are up or I can get a buy out from another company, your free upgrade is not free and is a false advertisement as far as I'm concerned

However you had already stated you did not choose a "free upgrade", but paid the difference for an iPhone. So much for your "free upgrade". Additionally, I was not aware Verizon was in the business of giving away "free service"(s)?????? Purchasing a "free" or "reduced price" phone IS NOT a free service. You sign a contract in exchange for receiving that benefit. There is an upgrade fee along with that service you are contracted to complete or you will be charged an early termination fee(ETF), so this IS NOT a free service.
Yes, you have a choice to go with another provider which ALSO charges an upgrade fee OR charges you full retail value for your phone. So much for a "free upgrade" there.
AT&T = upgrade fee
Sprint = upgrade fee
T-Mobile = no upgrade fee but must pay full retail cost for the phone
For what it is worth, you would not have had to pay an upgrade fee had you simply paid full retail cost for your phone OR purchased it with Edge at full retail cost. Depending on your calling plan and data allowance, you may have even ended up paying less for your phone had you done so. That is why a little research before you make a purchase can go a long way.
I know it is cheaper for me to pay full retail for a phone than to purchase a discounted device in exchange for signing a contract.
Good luck with the new provider.

Why are there no features for blur icons, docks, etc etc, are you not apple? Make it happen, i refuse to jailbrake

Why are there no features for blur icons, docks, etc etc, are you not apple? Make it happen, i refuse to jailbrake

Mojito1985 wrote:
Why are there no features for blur icons, docks, etc etc, are you not apple? Make it happen, i refuse to jailbrake
As noted, you are not addressing Apple here. Submit your feedback directly to Apple using the appropriate link on the Feedback page:
http://www.apple.com/feedback
Good idea not to jailbreak.

HT1657 At what point are you charged for a movie rental?

Do you get charged for renting an iTunes movie if you don't get to watch it before it expires? If so, that doesn't really seem fair since it is removed after the 30 days are up? ...so, in other words are you charged when you rent and download it, or when you watch it?

You are charged when you rent it - whether you actually then watch it doesn't affect that, and you won't be refunded if you don't.

HT204380 Are you charged for the use of face time?

Are you charged for the use of face time?

Currently FaceTime only works over Wi-Fi, so no, you don't get charged for using it. You just have to pay your monthly internet bill to pay for the Wi-Fi.

HT1349 Why are you Charging me for thing I haven't Got ?????

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