HT1351 I have tried numerous times to resolve an issue with my wife's iPod (5th gen#. When I connect to iTunes I get a pop up error message that goes like this - The iPod "Linda's iOod" cannot be synced. An unknown error occured #13019)...What do I do?

I have had very much trouble adding music to my wife's iPod. Every time I connect to iTunes, I get an error message that reads ...The iPod "Linda's iPod" cannot be synced. An unknown error occured (13019)...I have tried diagnostics, help and what ever iTunes has to offer and cannot fix the issue. I want to add a new playlist with new music. When I connect her iPod, the playlist shows up on her device. When I disconnect, I can not find it in order to play it. Help me.

Some other posts seem to indicate that the cause is related to voice memos. You may want to try the remedy described in this document
http://support.apple.com/kb/ts2830
although it says it's for the 6th gen iPod nano.

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HT1212 I dissabled my ipod touch 4th generation. It says connect to itunes, and i did what it say to do but the "connect to itunes" screen never shows up...it just goes back to the "ipod is dissabled connect to itunes screen. What do i do?????

I dissabled my ipod touch 4th generation. It says connect to itunes, and i did what it say to do but the "connect to itunes" screen never shows up...it just goes back to the "ipod is dissabled connect to itunes screen. What do i do?????

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Bought my wife an iphone for xmas. when i connect to itunes i get an error message saying apple mobile device service is not started. my iphone and kids apple devices all work fine. set wife up on a seperate account. whats the deal?

Bought wife an iPhne 4s for xmas. when i connect to itunes i get a message that says iPhone cannot be used because the Apple moible device service is not started. my iPhone and kids apple devices work fine but are on a seperate account. whats the deal?

Not sure why only one particular phone is having this problem but this article will help you check and restart it if it's in fact not started: http://support.apple.com/kb/ts1567. Even if it is running, suggest you stop and restart it.

I'm running windows7 and an iPhone4 and also an iPod touch2. When I connect to iTunes I get the message to uninstall and reinstall itunes. I've done this numerous times but still can't connect my devices to iTunes, HELP!

I'm running windows7 and I'm trying to connect my iPhone4 and iPod touch2 to itunes. I've installed the latest version of iTunes, and updated my iPhone's driver. When I connect either device to iTunes I get the message "you need to uninstall and reinstall itunes". I've done this multiple times with the same results. This is very frustrating, HELP!!!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

IPod 5th gen is disabled - connect to iTunes. Have tried ALL listed solutions

But nothing is working. Have tried holding down the home and on/off buttons together until it restarts. Have tried turning off then connecting to iTunes whilst holding down home button until the iTunes icon appears, I selected restore in iTunes and eventually the message came up again "iTunes cannot connect to the iPod touch because it is locked with a pass code. You must enter your pass code on the iPod before it can be used with iTunes". So it tries to restore but still comes up with same message. iPod is only a few months old - was about to toss it in the garbage then thought this site may help. Have tried all support suggestions on this site many times, very carefully following instructions... Any help is much appreciated by me and my 8yr old son!!

Recovery mode is sometimes hard to enter. Only if iTunes says "iPod in recovery mode detected" your device is in recovery mode and can be restored. During this process you should be able to set up a new passcode.
iOS: Unable to update or restore
iOS: Forgotten passcode or device disabled after entering wrong passcode
Try DFU mode to restore, if recovery mode does not work, explained in this thread by paulcb

HT6001 I have tried numerous time to update iTunes to Version 11.1.4. Each time it has failed. I get the message of "This application has failed to start because MSVCR80.dll was not found". Also I get a message of "Error 7". Advise please.

I have tried numerous time to update iTunes to version 11.1.4. It has failed every time. Now I can't even get into iTunes on my PC. The message I get is "This application has failed to start because MSVCR60.dll was not found. Re-installing the application may fix the problem." Okay. Which application? What steps are needed for this process?
Also, I get this message "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126)" Could someone please assist me in the steps necessary to remedy this issue. Thanks.

For many users at this point in time (iTunes 11.1.4.62) uninstalling iTunes alone is not enough and they may need to undertake further steps...
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

TS1363 Trying to load my new Ipod Nano onto my pc. Have tried numerous times to load however after having gotten the ITunes download and attempting 2then load onto Nano get an "Error 2" message along w/"Apple Application Support was not found". Using Win

Trying to load my new I Pod Nano onto my pc. Have tried numerous times and keep getting same message..."Error 2...Apple Application Support was not found. When I look at my control panel the only program that shows is "I Tunes". No other supporting programs are showing up in the control panel nor the Common Files nor in the Program Files (x86).
Any assistance would be greatly appreciated.

When I look at my control panel the only program that shows is "I Tunes". No other supporting programs are showing up in the control panel nor the Common Files nor in the Program Files (x86).
That's an extreme case of this.
We'll try doing standalone installations of all the supporting programs.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone Apple Mobile Device Support install.
Doubleclick the AppleSoftwareUpdate.msi to do a standalone Apple Software Update install.
Doubleclick the Bonjour.msi (or Bonjour64.msi) to do a standalone Bonjour install.
Do those four installs go through okay? If so, does your iTunes launch without any errors now?

I have installed Premiere Elements 11 from a disc I bought from Amazon. I keeps asking me to re-install or if it does start stops a few minutes after I start a project. I have a windows 8.1 PC. I have tried numerous times to install the program and als

I have installed Premiere Elements 11 from a disc I bought from Amazon. I keeps asking me to re-install or if it does start stops a few minutes after I start a project. I have a windows 8.1 PC. I have tried numerous times to install the program and also to open it as Administrator as suggested by a friend but it still refuses to work. I need direct help from Adobe but don't know how to get to them on this website as they seem to rely on user forums to advise customers.

WhiteHouse Norm
This question is already being responded to in the following duplicate thread
Premier elements 11 keeps stopping
Please reply in the other thread which has a discussion in progress.
Thank you.
ATR

My Ipod Touch Is Stuck On A Screen That Says Ios 6 And I Have Tried Numerous Times To Reset It And It Still Is Stuck On The Screen

My Ipod Touch Is Stuck On A Screen That Says Ios 6 And I Have Tried Numerous Times To Reset It And It Still Is Stuck On The Screen...I Don't Know What To Do!

Connect the iPod to your computer and restore via iTunes.
iTunes: Restoring iOS software
If necessary:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I keep trying to sync my ipod touch, but it says "the ipod cannot be synced. an unknown error has occurred." what do i do?

I keep trying to sync my ipod touch, but it says "the ipod cannot be synced. an unknown error has occurred." What should I do so I can music on my ipod?

Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

Firefox 5.0.1 update-recommended to update-runs for 24 hours until I stop it because it never downloads-have tried numerous times.

I keep being recommended by a pop-up window to download Firefox 5.0.1 for my MacBook Pro. I have tried numerous times--even letting it run for 24 hours and it still does not complete. Then a day or two later it asks me again. What do I do to get it to download.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

My daughter has entered the wrong passcode too many times, it is now disabled. When I connect to iTunes, it will not let me go any further until I enter the correct passcode. I no longer get the option to do this, all I get is iPOD disabled. Help

My daughter has entered the wrong passcode too many times on her iPOD Touch, it is now disabled. When I connect to iTunes, it will not let me go any further until I enter the correct passcode. I no longer get the option to do this, all I get is iPOD disabled. Help Please

Restore the iPod from the computer to which the iPod is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the iPod into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

Everytime I try to sync my ipod touch it comes up with the following message 'cannot be synced an unknown error accoued(13019). Does anyone know what this mean and how I can put it right

Everytime I try to sync my Ipod touch I et the following message 'cannot be synced An unknown error occured (13019). Can anyone help

Try here:
iTunes: Error 13019 during sync

The iPhone cannot be synced. Unknown error (13019) - anyone run into this?

The iPhone cannot be synced. Unknown error (13019) - anyone run into this?

Stephen's got you covered.
I've also seen the following reported cause/workaround:
After several Google searches I found the iPad syncing problem to be caused by iPhoto 9.4 not handling the & correctly in names. It's not recognizing them as & which is causing problems with XML. You can manually change them or wait for Apple to issue a fix to iPhoto 9.4. I started to do the manual fix & I just have too many to change.
(Manual renaming isn't going to be an easy/good workaround for a bunch of folks, though.)

Im having a problem with my mic on my ipod 5th gen it works but it douse not pick up any sound unless i talk right next to the mic. how can i fix this

im having a problem with my mic on my ipod 5th gen it works but it douse not pick up any sound unless I talk right next to the mic but it sounds low . how can i fix this

- Make sure the mic hole is clear and unobstructed. It is the little hole on the back by the camera lens(if has back camera). For the 16 GB one without the back camera the mic hole is on the top edge near the center.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT1351 I have tried numerous times to resolve an issue with my wife's iPod (5th gen#. When I connect to iTunes I get a pop up error message that goes like this - The iPod "Linda's iOod" cannot be synced. An unknown error occured #13019)...What do I do?

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