HT1351 The DEVICES heading is not showing in my library column...help????

I am unable to sync my ipod with new songs that I have just downloaded because the "DEVICES" heading is NOT showing in the left hand column under the Library (where everything is listed while in itunes).
I have tried to call for help, but I was told I needed to pay a 19.99 fee for the tech support- which is rediculous in my opinion since I paid for the ipod, paid for the songs, paid for the laptop, shouldn't the tech support be included in there for free?
Anyway, my question IS....what happened to the DEVICES heading? How do i get it back? How am I to sync my music?
Thank You for any help that can be offered!

shouldn't the tech support be included in there for free?
It is for 90 days from the date you purchased your iPod, or for two years if you purchased the AppleCare extended coverage for it.
The "Devices" header will only appear if the iPod you're connecting is recognized, which apparently it is not. This may help:
http://support.apple.com/kb/TS1369
Regards.

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