HT1363 6th Generation doesn't go into disk mode

My Windows 7 laptop doesn't see my 6th generation Nano, so I followed directions through the point of "place device into disk mode".  The Apple logo appears, but at the next step nothing happens except the screen reverts to the home screen.  Any suggestions greatly appreciated!

There isn't much else you can do other than have the iPod's Hard Drive replaced. Apple can exchange your iPod for a refurbished one of the same generation and capacity or you can send it to a third party service center to have them actually put in a new HD for a little less.
B-rock

Similar Messages

  • IPod classic won't sync, doesn't go into disk mode what do I do next?

    Here we go, another iPod classic problem.  A few days ago I noticed a lag while going through my artists list.  Went home, tried to sync, iTunes said I had a corrupted file please restore.  Not the first time this has happened so I thought it would be an easy fix.  Nope.  Restore didn't happen.  Now my classic doesn't turn on unless plugged in to my PC.   Went through the motions for everything Apple reccomends, nothing.  The screen looks like it's in disk mode, but doesn't say disk mode on it.  It won't go into disk mode, so I can't reformat it on Win 7.  Shows up in windows as removeable drive but does not show up in iTunes so I can't change settings or do another restore.

    Main Issue: Short; in disk mode all I get is a screen that says "Okay to disconnect" with a check mark
    In Disc mode, yes that is all you see on the Ipod Screen, as the iPod becomes an external hardisk and not a media player with Menu. I's main function is to store files to/from the Mac.
    Hard reset (using the menu and middle buttons
    Reset the iPod - you ust press the Menu and center button for about 10 secs till the logo comes ON.
    I need to be able to put in disc mode to at least run diagnostics on it and can't even do that.
    If you want to go into disk Diagnostic, read  this excellent post from tt2.
    https://discussions.apple.com/message/17028567#17028567
    Today, the ipod is not even being recognized by the computer to say that it's there. There is no "connecting" screen, not even a charging symbol.
    *Exception: It will charge when hooked up to a charger in an outlet which leads me to believe it's a software issue in the ipod.
    You can try all the above, but you should know that when connecting the iPod to a Mac, do not use the Keyboard USB port, or any USB Hub. if you are using a Macbook Pro, only one USB port can be use for the iPod, the other one is not a high Power USB 2.0 port, which shared the Internal bus with iSight and other IO devices like Mouse, infraRed, Bluetooth etc.
    So take a look at your Mac user manual and see which USB port to use.
    Have a nice day!

  • The terrible "RED X" has shown up, and my iPod 6th gen. won't go into disk mode. Tried slamming it against a table, but that doesn't work. What do I do?

    I've had this thing for a long time and it started having the "go to support page on the apple website" red x on the screen. I can't restore it to Disk Mode because it won't let me. I've tried slamming against a table like some people have recommended and I can hear it trying to work on the inside but not totally, and nothing has changed. What do I do?

    There isn't much else you can do other than have the iPod's Hard Drive replaced. Apple can exchange your iPod for a refurbished one of the same generation and capacity or you can send it to a third party service center to have them actually put in a new HD for a little less.
    B-rock

  • HT1363 how to put ipod touch into disk mode

    Hello,
    Does anyone know how to put an ipod touch in disk mode? I don't have the box in itunes to enable disk use!
    Thanks,
    Don

    This article doesn't mention it being possible with a Touch.
    Using your iPod as a storage drive - http://support.apple.com/kb/ht1478

  • HT1363 My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes.

    My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes.  I have the latest version of iTunes.  Windows has all the most recent updates too.  I can reset the iPod, but the message to Use iTunes to restore comes back and I am stuck.

    Already tried another USB port, still nothing.
    I don't have another PC to check, I only have one which is the one not working with my iPod.
    It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
    Please help

  • My new ipod 6th generation doesn't appear on itunes and does not charge when connecting to iMac...Any suggestions?

    My new ipod 6th generation doesn't appear on itunes and does not charge when connecting to iMac...Any suggestions

    If you have a PPC iMac, see KB Article:  http://docs.info.apple.com/article.html?artnum=301733 iMac G5: How to Reset the SMU (iMac G5, the iMac G5 (Ambient Light Sensor), and the iMac G5 (iSight)).
    Intel iMac, see KB Article:  http://support.apple.com/kb/HT3964 Intel-based Macs: Resetting the System Management Controller (SMC)
    Your iPod is "new"  & still under warranty.
    Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase.  If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
    Or, take your iPod Nano to your local Apple Store or AASP.

  • HT1363 My ipod click wheel will not go into disk mode.  All I get is the red circle with the X in it

    The only thing my ipod will do is display the red circle with the X in it.  I can not put it in disk mode, it won't work.  It's the 160 GB classic with the click wheel.  Is there anything else I can do to make it work again?

    If you are unable to get the iPod into Disk Mode, the Hard Drive is likely damaged and beyond repair. You'll probably want to have it replaced either by Apple or a third party service center.
    Here are Apple's repair prices.
    http://www.apple.com/support/ipod/service/prices/
    B-rock

  • HT1363 My ipod nano 3rd generation appears to be in disk mode, I've tried to reset it per instructions, but it will not reset

    My ipod nano 3rd generation appears to be in disk mode and it will not reset. can anyone help

    Try to reset it more than once if necessary.  By a reset, I assume you mean, toggling the hold switch on and then off, then pressing and holding both the Select (Center) and Menu buttons together long enough for the Apple logo to appear right?
    If nothing else, you'll need to let the iPod's battery fully drain.
    B-rock

  • IPod Nano 5th Gen is stuck on the Apple Logo, won't go into disk mode and won't connect to computer.

    My iPod Nano 5th Generation won't turn on; I've held down "Menu" and the center button which makes the Apple logo come up, then it just stays on that. I've followed steps I've seen on here trying to get it into disk mode by holding down the "Play/Pause" button and the center button immediately after the Apple Logo appears but it doesn't respond to that at all. I've charged it and upgraded my iTunes but nothing seems to do anything to it. When I plug it into my computer there is nothing to say it's plugged in on iTunes or My computer or anything. It's driving me crazy and I'm hoping there's a way I can fix it without it having to be sent off.
    Any advice would be cracking!
    Thanks,
    Tilda

    Did you ever get this resolved? I'm having the same problem and can't figure it out.

  • Wont go into disk mode

    I have the Ipod Nano 6th Generation.
    The other day I went to power up the ipod and it would not switch on.
    Eventually I got just a white screen and this is all it does.
    I have done a restore through I Tunes and this has not done anything.
    Also when holding down the sleep wake button and the - button the screen will go from black to white or white to black and when I tryto go into disk mode nothing happens.
    Has anyone got any other ideas please.
    Thanks in Advance

    Hi lisacowan!
    Here is a link that will help outline the basic troubleshooting for this device:
    Apple - Support - iPod nano (6th generation) - iTunes Troubleshooting Assistant
    https://www.apple.com/support/ipodnano/6th_generation/assistant/itunes/
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • TS1463 how do you put the ipod into disk mode

    how do you put the ipod into disk mode

    iPod nano (7th generation)
    Before placing the iPod into Disk Mode, verify that it has a charge.
    Reset the device by pressing the Sleep and Home buttons simultaneously until the display turns black. This should take about eight seconds.
    When the display turns black, press and hold the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
    iPod nano (6th generation)
    Before placing the iPod into Disk Mode, verify that it has a charge.
    Reset the device by pressing the Sleep and Volume Down buttons simultaneously until the display turns black. This should take about eight seconds.
    When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
    iPod devices with a Click Wheel
    If necessary, verify that your iPod has a Click Wheel.
    Before placing the iPod into Disk Mode, verify that it is charged.
    Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
    Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
    When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
    Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
    If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
    Older iPod models without a Click Wheel
    Before placing the iPod into Disk Mode, verify that it has a charge.
    Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
    Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod, all your music and data files are saved, but some customized settings may be lost.
    When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.
    Connect the iPod to your computer; the screen on the iPod should say "Do not disconnect".
    source: Putting iPod into Disk Mode

  • IPod Classic will not turn on, refuses to go into disk mode.

    Hello Apple Community.
    Last night I went out to a party, and while I was asleep, some questionable so-and-so poured alcohol on me, and this alcohol got all over my pants, and subsequently, the iPod.
    I am using a 160GB White iPod Classic, and I have never had this problem with it before.
    When i attempt to turn it on, I am shown the Apple logo for a moment, then a big red X with a circle telling me to come here.
    I tried the steps for fixing the (X), but I can't even put it into disk mode.
    The iPod makes an uncomfortable groaning noise, with some occassional clicking when I turn it on, and my younger brother in his infinite wisdom thought smacking it would be a good idea, especially since I told him that would not help in the least.
    It hasn't made the noise again, but it still won't work or go into disk mode.
    My question is in 2 parts;
    1.) Is there any way I myself can fix my iPod? (i.e. Hair-drying it, formatting it etc.)
    2.) If not, will Apple replace the hard drive inside, or the iPod itself in it for free?*
    *The iPod was given to me as a gift Xmas 2011, purchased in August of 2011.
    The site says it is still under warranty, but I want to know if this moron's action have voided that.
    I have all the original packaging (and accessories), minus the receipt.
    One last note; My care for the files on the ipod is literally zero, I have them all on my PC and don't care if they get erased, as long as I can fix this darned device.
    Thanks in advance.

    There is nothing, I can suggest except for what your brother did, which doesn't work.
    Do bring it in to Apple Store and let them have a look, no harm in trying.
    Good Luck!

  • Ipod won't go into disk mode

    for the last week and a half my ipod has not been able to start, everytime i turn it on i get the apple logo then the big red x that tells me to contact ipod support. i've restarted it a thousand times, made sure it was charged and when i plug it into the computer it doesn't register that the ipod is plugged in. when i tried to get the ipod into disk mode, it continued to give me the red x. is there a way to fix this? is my ipod killed for good?

    Problem Solved.

  • IPod Classic won't sync or go into Disk Mode.

    My iPod suddenly decided to now work, and displays a red cross (X) on the screen. I looked up what to do, and apple.com told me to set to disk mode. I spent a few minutes reading it and looking up tutorial videos on how to do it, and mine will not cooperate. I hold down the Menu and Center button until the screen goes black, then I'm supposed to hold down the center/Play button after the screen fades, but the screen doesn't fade for that long and goes back to the cross. I'm just trying to get it to read in my Windows XP so I can restore it.

    Hi, did you ever find a fix for this? My iPod Classic has just done the exact same thing - red X, won't be detected on Windows, and won't go into disk mode (will go into Config mode, but I can't see anything in that mode that will help).
    Would really like to be able to put this into disk mode so I can try to restore my files...

  • My iPod classic won't go into disk mode

    I have an iPod Classic (120GB) here. When I turn it on, it gives me a screen with the Apple logo first and after a few seconds a screen with a red circle, a cross in the circle and the text: www.apple.com/support/ipod . I followed all the steps on that page, however my iPod won't go into disk mode. The iPod is not seen by my iMac and iTunes. What to do?

    See Here
    iPod doesn't appear in iTunes
    From Troubleshooting Here
    http://www.apple.com/support/ipodclassic/
    iPod issues? Try these five steps first: Reset, Retry, Restart, Reinstall, Restore.

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