HT1363 Hi,IPOD has red cross with circle around it.pls advise how to operate

Hi,IPOD has red cross with circle around it.pls advise how to operate
Thanks

Hi Smails,
If your iPod is showing a Red X icon, you may want to refer to the following article:
Apple Support: iPod Displays a Red "X" Icon
http://support.apple.com/kb/ts1463
Regards,
- Brenden

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Red cross with circle

my ipop has a red cross with a red circle around it - how can i reset or get around this problem
its a ipod classic 120gb

Hi seantuckett,
Thanks for visiting Apple Support Communities.
If you're seeing a red X and circle on your iPod screen, this article has steps that can help:
iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
Cheers,
Jeremy

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Ipod Has big red X with circle around it

When i unplugg my ipod it says to connect to itunes and restore, when i plug it in to restore, i get a big red x with a circle around it, i checked support and it said press middle + menu, then when apple shows up to press middle + play
i tried and it wont go to disk mode, no matter how many times i try, it goes in diasnostic mode though, how do i fix this?

When i unplugg my ipod it says to connect to itunes and restore, when i plug it in to restore, i get a big red x with a circle around it, i checked support and it said press middle + menu, then when apple shows up to press middle + play
i tried and it wont go to disk mode, no matter how many times i try, it goes in diasnostic mode though, how do i fix this?

BIG RED X WITH CIRCLE AROUND IT

What happened? I have an 80GB IPod Classic, and all of a sudden a big red X appeared.

I do not have the iPod classic, nor I have seen this icon before. Cant find it too on the following link
http://docs.info.apple.com/article.html?artnum=93936
but seems it is a hard ware issue (=sad iPod?), have a read of the following and see whether it works
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

New 80GB ipod - red cross with support website

Hi
I was connecting my new ipod (only 3 weeks old) to my macbook leopard when suddenly a red cross symbol came up on the screen with the address of the mac support website at the bottom. I went to the website and it suggested I put it in disk mode. The apple sign came up as described - but straight after I toggled the hold button not roughly six seconds after holding the select and menu button as it suggested. Next when I tried to switch 'immediately' to the select and play button, it returns to the red cross with the web address - not to the disk mode screen.
I have tried holding them down for different lengths of time, swapping quicker and faster etc but no change. If I repeat holding the select and menu buttons then the apple symbol goes away momentarily and comes back.
Im on holiday at the moment - so if theres nothing to do but send it off to be fixed then it means Im without my ipod for the long traveling hours - the reason I bought it when I did - only 3 weeks ago - I hadnt expected it to break so soon. I also have a macbook and before that had an ibook and they both had early problems. I am always conflicted with apple - they make the best most advanced and creative products but they are always flawed and undurable - quick to break and succumb to errors. I am starting to think that I may just slum it out with pc in future - it may be better in the long term.
Ironically enough Im not even sure if I kept the HMV receipt at home = I really should have learned after past experiences with apple products. If anyone could save me the hassle and money of paying for repair (if I cant find the proof of purchase) by suggesting another way to fix it for the rest of my journey - I would really appreciate it!
THANKS :)*

Ok researched online and managed to get it in Diagnostics mode.
Ran a test on HDD Specs and HD Smart Data - both resulted in "Error! Diag Halt" flashing across the bottom of the screen.

Red Cross with 2 dots underneath

Have had the Black vision box for a while now and all has been fine, but all of a sudden one day , the red cross with 2 dots have come up, so anyone know how to get it back to normal? i have tried turning it off by the switch and holding the Ok button and down button at the same time i switch it on but then these cogs come up and then they load and take me right back to the red cross again! so how do i fix it?

Did a search on te forums for red dot : Re: cogs of death
Options
on 19-10-2011 19h14
Known as the red cross of doom, sadly.
It means that the box failed to get an update applied and it is in a corrupt state.
The only possible solution is a full factory reset which if successful will leave you with the box in the state it was delivered but with new software. It will however wipe all your recordings.
Factory Reset
Switch off the Vision+ box at the mains socket
Hold down the front panel OK and down arrow buttons
Switch on the power to the Vision+ box
Allow the box to start up (about 15 seconds)
Release the OK and down arrow buttons
The Vision+ box will then contact the servers to get a new copy of its firmware
This will take around 30 minutes
If this doesn't work I'm afraid your box will need replaced, you can either contact the Mods or phone the helpline
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Ipod has a apple with spinning disk I can't get it to turn on

My ipod has an apple with a spinning disk and it won't turn on help

Have you looked here:
iPhone and iPod touch: Frozen and unresponsive

I just dowloaded an il divo album. when it was placed on my ipod classic it came in as 8 different songs; not listed as 1 album with 8 songs. this has happened before with other purchases. Why? How can I insure an entire album is saved as an entire al

i just dowloaded an il divo album. when it was placed on my ipod classic it came in as 8 different songs; not listed as 1 album with 8 songs. this has happened before with other purchases. Why? How can I insure an entire album is saved as an entire album and not individual songs. And now how can I move individual songs to the album they belong in?

I seem to have fixed it by putting <div class="clearfloat"></div> after the navigation bar?

My iPod has been locked with a code. We have forgotten the code. How do we fix.

My iPod has been locked witha code. We have forgotten the code. How do we fix?

Hi sliver03,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Cheers,
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My old computer crashed and deleted my iTunes media file with all my playlist. However, my iPod has the playlist I lost on the computer. How can I replace (reverse synch?) my iPod media information back onto my (now reinstalled) virgin iTunes media folder

My old computer crashed and deleted my iTunes media file with all my playlist.However, my iPod has the playlist I lost on the computer. How can I replace (reverse synch?) my iPod media information back onto my (now reinstalled) virgin iTunes media folder?

Yes it's possible to sync music back from a iPod back into iTunes that (I assume) wasn't purchased on the iTunes Store.
Apple allows iTunes Store purchases on devices to be reversed back into iTunes, just not cd rips and stuff like that. For that it's a one way trip to the device from iTunes.
I likely can't suggest such software here, but if you visit iLounge you can ask what is the latest software that works for your platform.
Really it only takes a mere few minutes to backup your iTunes Library and stick in a few cd/dvd's or a external drive. iTunes even has a menu command for it to make it oh so simple. Please use it and backup all your data.
Hard drives fail, computers burn up, thieves steal, stuff gets forgotten. Plan for something happening because it will.
Good Luck

I just purchased a new ipod touch so now I have two. I do not want the second ipod touch to sync the same as the old ipod touch - 2 people with 2 different music preferences. How do I keep them separate.

I just purchased a new ipod touch so now I have two. I do not want the second ipod touch to sync the same as the old ipod touch - 2 people with 2 different music preferences. How do I keep them separate.

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

HT201363 My iPhone, iPad and iPod are all associated with the same Apple ID. How can I remove the iPod and associate it with a new Apple ID without affecting the data on the other devices (note: there is no data on the iPod I want to keep)?

My iPhone, iPad and iPod are all associated with the same Apple ID. How can I remove the iPod and associate it with a new Apple ID without affecting the data on the other devices (note: there is no data on the iPod I want to keep)?

Very simple. Turn off Find my iDevice, then Tap Settings, General, Erase, Erase all content and settings.

HT1363 Hi,IPOD has red cross with circle around it.pls advise how to operate

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