HT1363 how to put into Disk Mode with empty charge

hi,
i am in sad ipod position but my battery charge is empty and it doesnt charge.
so Disk Mode does not work. what should i do?

There isn't anything you can do if you can not get the iPod's battery to charge and the iPod to properly boot up.
I assume you have tried all of the suggestions here?
iPod's battery doesn't charge
B-rock

Similar Messages

How to put in disk mode

hey yall i have a 80gb ipod not even 9 months old and it displayin the sad ipod icon and ive been thew the 3rs many time i have it hook up it not in itunes or my cpu so how do u put it in disk mode help plz

See this page: Putting your iPod into Disk Mode
Have you had a chance to look at this troubleshooting page? It may be of some help:iPod displays a sad iPod icon
You can also check out this extensive user post, however read it carefully if you get to the Last Resort section. If your iPod is under warranty you may not want to go this far: Mitch's Sad iPod and Exclamation mark post

Putting into Safe Mode with 2 accounts both password protected

Hello, my iMac won't load only in guest mode can I use anything.. I tried to load in Safe Mode but won't. I have 2 accounts and they are both password protected. Please help!!!

The symptom may be unrelated to FileVault 2. I encountered the symptom with FileVault 2 disabled and with backward conversion (decryption) complete.
Apple reference for my bug report: 152162960. If the symptoms on your Mac compare to those on mine: progress may seem to cease during safe fsck.
Vito, as you are comfortable with the nvram command, please try the following:
sudo nvram boot-args="-v -x"
Restart the computer and note the last verbose lines that appear before you sense that progress has ceased. Then please add a note of those lines to this topic.
Additional questions
What model is your Mac?
What type of disk for the startup volume?
How many files on that volume?
Approximately how large are the attributes file and catalog file? (You might gain this information with a demo version of iDefrag.)
My current envronment
MacBookPro5,2
8 GB memory
startup from internal 320 GB rotational disk, Serial-ATA, Hitachi HTS723232L9SA62 (probably Travelstar 7K320)
3,961,791 files
495,744 folders /* not including the root folder */
catalog file 3.0 GB, not fragmented
attributes file 2.2 GB, not fragmented.
At http://www.wuala.com/grahamperrin/public/2012/01/09/a/?mode=gallery file speedy.txt includes details of the volume.

TS1373 how can I save my 5000 songs if my ipod is locked up and will not re-set or go into disk mode?

I've been trying to re-set & trying to put my ipod into disk mode with no luck. I have gotten songs from everywhere and have no way of replacing them. What can I do?

Forecast isn't looking good then. At this point you're only remaining options would be to use some sort of iPod hard drive data recovery service, but that can be expensive and results are not always guaranteed.
B-rock

TS1463 how do you put the ipod into disk mode

how do you put the ipod into disk mode

iPod nano (7th generation)
Before placing the iPod into Disk Mode, verify that it has a charge.
Reset the device by pressing the Sleep and Home buttons simultaneously until the display turns black. This should take about eight seconds.
When the display turns black, press and hold the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
iPod nano (6th generation)
Before placing the iPod into Disk Mode, verify that it has a charge.
Reset the device by pressing the Sleep and Volume Down buttons simultaneously until the display turns black. This should take about eight seconds.
When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
iPod devices with a Click Wheel
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
Older iPod models without a Click Wheel
Before placing the iPod into Disk Mode, verify that it has a charge.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod, all your music and data files are saved, but some customized settings may be lost.
When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod should say "Do not disconnect".
source: Putting iPod into Disk Mode

HT1363 My ipod click wheel will not go into disk mode. All I get is the red circle with the X in it

The only thing my ipod will do is display the red circle with the X in it. I can not put it in disk mode, it won't work. It's the 160 GB classic with the click wheel. Is there anything else I can do to make it work again?

If you are unable to get the iPod into Disk Mode, the Hard Drive is likely damaged and beyond repair. You'll probably want to have it replaced either by Apple or a third party service center.
Here are Apple's repair prices.
http://www.apple.com/support/ipod/service/prices/
B-rock

Can you install tiger on a power mac g4 with out a DVD drive if so how, I do have have a 2011 iMac can I use that in target disk mode with a FireWire cable any help would be appreciated

Can you install tiger on a power mac g4 with out a DVD drive if so how, I do have have a 2011 iMac can I use that in target disk mode with a FireWire cable any help would be appreciated

Hello,
You need to put the Tiger Install Disc in the 2011 iMac, boot the 2011 uMac into Target mode...
http://support.apple.com/kb/HT1661
Boot the G4 holding the Option or alt key, hopefully the Install Disc in the 2011 iMac will show as a boot choice.
We just want to use the 2011 iMac as a big expensive FW Optical drive, it cannot be installed osing the 2011 iMac itself.

HT1378 i am unable to put my ipod classic into disk mode. what do i do to reset/restore it?

i am unable to put my ipod classic into disk mode. what do i do to get the red x tto go away and restore my ipod?

imlockedoutofmyiphone wrote:
I have looked at multiple websites; they all have the same instructions for putting your IPhone into recovery mode using ITunes.
My computer was not downloading ITunes before, but I recently made it work. I turned my phone off, held the home button, plugged in the phone to the computer with ITunes already up. The little USB cord and ITunes logo showed up. The instructions said that a popup would say that ITunes had 'detected and IPhone in recovery mode', and from there I would be able to reset my phone. However, the popup never happens. I have tried this several times, and it's the same: I see the USB cable and ITunes logo on my phone screen, and in the corner of ITunes, a picture comes up of a phone with a little 'X' next to it. I clicked on the phone, on the X, but nothing works. The popup just never shows. I am unable to reset my IPhone because of it. I have not found any other way for me to reset my phone, since I didn't activate Find My Phone or ICloud.
There is no icloud on an iphone 3, because you need IOS 5.0 or higher, the highest IOS is 4.2.1

HT1363 My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes.

My old iPod Nano says to use iTunes to restore and I've followed all suggested help steps, but I can't get it into disk mode nor can I get it to show in my computer or in iTunes. I have the latest version of iTunes. Windows has all the most recent updates too. I can reset the iPod, but the message to Use iTunes to restore comes back and I am stuck.

Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help

I have a gen 3 ipod and can't get it into disk mode. In itunes it does not have the option and I cant figure out how to do it on the ipod touch itself. Any ideas?

I have a gen 3 ipod and can't get it into disk mode. In itunes it does not have the option and I cant figure out how to do it on the ipod touch itself. Any ideas?

Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

I would like to know how do I install the brazilian keyboard into macbook air, keyboard with accents (Portuguese Language), I tried so many times how to put into it (Macbook Air). So, thanks for now! I'm waiting for it.

I would like to know how do I install the brazilian keyboard into macbook air, keyboard with accents (Portuguese Language), I tried so many times how to put into it (Macbook Air). So, thanks for now! I'm waiting for it.

After you go to system preferences/keyboard/input sources as suggested by sberman, click on the + button and scroll down to Portuguese and select that. Over at the right you will see the choices Brazilian, Brazilian abnt, Portuguese. You might want to add all three to see which you like best.
The "Brazilian" layout is pretty useless. It is identical to the US layout and the only way to make accents is via the option key shortcuts: option + n, then o gives you õ.
The Brazilian abnt and Portuguese layouts have dead keys for adding accents over at the right edge of the keyboard. But these may not match what is printed on your keys.
You may prefer to stay with the US layout. On that you can get accented letters by just holding down the base letter and selecting what you want from the popup menu that appears. Or you can use the option key shortcuts.
Another option is the layout called US International PC, which has accent deadkeys on ~, ', etc.
Which ever layout you want to use, you must select it in the "flag" menu at the top right of the screen.
To see which key does what for any layout, use the Keyboard Viewer:
http://support.apple.com/kb/PH13746

IPod classic 5th gen. with sad face goes into disk mode but wont register in itunes

I have an iPod classic 5th gen. A while ago it stopped working and the sad faced iPod started showing up. i've tried putting it into disk mode but when i do it wont pop up into itunes like it should and as soon as i unplug it the sad face appears again. is there anyway to fix it or is it done?

There is a pretty comprehensive post written by another forum member which is about the sad iPod icon. You may find it useful.
The Sad iPod/folder and ! icon.
Btw, there's no such thing as a "4th generation 20gb classic." Your iPod is a 4th gen and not an iPod classic which is a completely different model.

HT1363 6th Generation doesn't go into disk mode

My Windows 7 laptop doesn't see my 6th generation Nano, so I followed directions through the point of "place device into disk mode". The Apple logo appears, but at the next step nothing happens except the screen reverts to the home screen. Any suggestions greatly appreciated!

There isn't much else you can do other than have the iPod's Hard Drive replaced. Apple can exchange your iPod for a refurbished one of the same generation and capacity or you can send it to a third party service center to have them actually put in a new HD for a little less.
B-rock

Can't reset/put in disk mode

I got a 4G 20GB iPod for cheap to play with and try to get to work.
When I plug it in to my computer (Win XP Pro) with the USB cable the Apple logo flashes on screen and then the sad face iPod icon. Then the battery icon appears. Every once in a while it goes through tht sequence again. When I try and put it in disk mode/reset by turning hold on then off and then hold down the select and menu buttons, instead of going to an Apple icon the battery icon blinks off for a second and then blinks back on. What is going one here? Any one know? Thanks in advance.
P.S. The updater and iTunes will not recognize the iPod.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop you may need to plug your iPod with the AC charger to put it in disk mode
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Sad icon = computer does not detect = cannot put into disc mode !

hey,
my ipod photo at the moment won't turn on. the best i can do is plug it in to either my pc or the electricity supply, or reset it, so the apple logo comes up, however it only lasts for a few seconds and the sad face icon appears, directing you to www.apple.com/support.
i tried the first 4 r's and got onto the restoring one. but the updater will not detect the ipod. i think it is because my ipod is not in disc mode, but i cannot put it into disc mode - i can do the first step and resetting it, but then when i click the play/pause button and the select button nothing happens.
this problem has severly cheesed me off, and am very desperate to have a working ipod again!!!! please please help if you can!!!!
thanks a lot, leon

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

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