HT1363 iPod classic meltdown

My iPod classic a few days ago stopped working and the screen said to restore. I did that but it still won't turn on. Fully charged and I've tried the Support section here but the iPod won't recognize the commands to get to disk mode. Instead it makes some scraping sounds or like static on a radio. It is no longer recognized by iTunes. Is there anything that can be done at home? Is there anything I can do at the store? Any and all help is greatly appreciated. Thank you!

It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
If necessary, post the resultings numbers and we can verify what the next steps to take.
B-rock

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HT1363 iPod Classic and Disk Mode

I have a 5th generation iPod and I can't seem to get it to into disk mode. I've tried to complete the mentioned process on a flat surface and still no luck. I have a lot on my device and I'd love to be using it. Any ideas would be appreciated. Thank you!

Did you see the Apple logo, after 6 secs?
When you put it in Disk Mode, you are using it as a Portable Hardisk, so I can't get what you meant by this statement,
I have a lot on my device and I'd love to be using it.
In Diskmode, you cant play music or watch video or Podcast
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".

HT1363 Got iTunes 11.0.2 and iPod classic. ITunes no longer connects to iPod - wiped all contents and there is no way to re-connect - is this normal?

Got iTunes 11.0.2 - as far as I know the latest version. My iPod classic no longer connects - gone through all on the "help" still won't work. There is nowhere with the word "device" and the iPod has now been wiped clean. Is this normal with the new version?

You might want to try connecting to another computer with an older version of iTunes. If it connects, reformat it straight away just in case before adding your songs back in. Otherwise, you might want to seek for help at the official iTunes stores in your country. Chances are that the iPod might be corrupted, though iTunes being the problem can't be ruled out either.

HT1363 My 120 GB ipod classic has a white screen that I cant get off. What can I do to fix this problem

My 120 GB ipod classic has a white screen that I cant get off. What can I do to fix this problem

Hello onemeeks,
If your iPod is unresponsive, it may be best to run through the following troubleshooting assistant:
Apple - Support - iPod - iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Thanks,
Matt M.

HT1363 why exactly isnt the ipod classic 1st gen compatible with windows7?

when i connect my ipod classic 1st gen to my windows 7 32-bit labtop it says it says one of the usb devices attached to this computer has malfuntioned and wndows dose not reconize it.....i have read that the 1st gen ipod classic isnt compatible with windows 7...but why?

clarification needed
if it is the iPod 1st Gen (2001-2002), then it run only on Mac OS 9 and 10, will not run on any Windows machine.
If it is a iPod Classic Rev 1 (generally known as 6th Gen, circa 2008), then it runs on both Mac OS X and Windows XP or later machine.

HT1363 Hi, I have an ipod Classic. I tried all the steps, but still the error exists

I am not able to reset my Ipod Classic. Please help

To be of any assistance, we need some clear info like
Can you describe,
what exactly is the error?
What are you trying to do when this error occur?
did it ever happen before, when you are doing whatever you are trying to do?
Have a nice day!

HT1363 my computer reconizes my ipod classic but itunes does not

My computer reconizes my ipod classic, however itunes does not. Ipod has been reset and put in disk mode yet still will not connect to itunes. Problem started after an un expected computer shutdown ans ipod was disconnected without being ejected. HELP

Have you tried all of the troubleshooting here?
iPod: Appears in Windows but not in iTunes
B-rock

HT1363 hi, my ipod classic is making funny clicking noises and is telling me to contact apple support, any help wo uhh ld be appreciated many thanks. mark connolly

Hi my ipod classic has started making funny clicking noises and is telling me to go to apple support, any help would be appreciated
Many thanks
Mark connolly

The hard drive in it has failed and will need to be replaced.

HT1363 why is my ipod classic ejecting itself from my laptop?

why is my ipod classic ejecting itself from my laptop?

Is Enable Disk Use ticked from under the iPod's Summary tab? Does this happen when you plug the iPod into another available USB port?
Are there any other USB devices that are plugged in?
B-rock

HT1363 I can get an unresponsive iPod Classic (160 GB) into disc mode...now what do I do to get iTunes to recognize it?

I can get an unresponsive iPod Classic (160 GB) into disc mode...now what do I do to get iTunes to recognize it?

To get out of disk mode do a iPod Hard Reset.
Toggle the Hold switch till you dont see the red mark.
Press Menu and Center buttons simultaneously for about 10 secs till the Apple logo comes ON then release the buttons
Select your preferred language.
See this Apple support Article on the 5Rs.
http://www.apple.com/support/ipod/five_rs/classic/
If you try to restore and get a1429 error message, read this Apple Support Article
http://support.apple.com/kb/TS1372
Good Luck!

HT1363 i have an ipod classic 120gb. it has a white screen although i can hear the sound of the click wheel and even songs would play.but once dicharged ,my computer cannot recognize it please help

I bought an ipod classic 120gb in 2008. once by mistake it went in along with laundry in washing machine. I kept it under the sun to let it dry and tried to start it but it wouldn't.I kept it for charging and it started normally.after around 1 month when it got fully discharged i again kept it for chargin but it showed white screen.Although i could hear the sound of clickwheel and songs too but the screen remained white..Some suggested to replace the screen. Please help

It's likely that the moisture fried some of the internal components of the device. You'll need to take or send your iPod in for service/repair. Apple will do an out of warranty exchange versus actually repairing the device as a third party service would do.
Here is pricing for iPod repairs from Apple.
http://www.apple.com/support/ipod/service/prices/
B-rock

HT1363 pls help, i can't add any movies to my ipod classic as i use to do beforepls help, i can't add any movies to my ipod classic as i use to do before

pls help, i can't add any movies to my ipod classic as i use to do as before

Why not? What happens when you try? How are you trying to sync them or do you manually manage your iPod's content? Are you getting any specific error messages from iTunes?
B-rock

IPod Classic not recognized by iTunes, claims to be wiped of all content, and causes computer problems when connected

I have an 80 GB iPod Classic that has suddenly developed severe problems. I'm running iTunes on Windows 7 64 bit.
It was working fine until last night, when I connected it to iTunes to add 6 songs. (Four of these were bought on Amazon.com and 2 ripped from CD's). It accepted the songs and played them fine when connected. When I clicked the icon in iTunes to eject the iPod, it came up with the "OK to Disconnect" and progress bar as usual. However, this time the progress bar didn't start to fill in. It just sat there.
After several minutes the progress bar finally filled in and returned to the menu... but instead of displaying the cover flow on the right side as usual, it showed a gray box with "No Music."
When I tried to re-connect it to my computer, iTunes would not recognize it. My computer also wouldn't recognize it at first... after several minutes, it came up as a generic removable device. Attempting to right-click on it or eject it from Windows was unsuccessful.
The iPod itself displayed "Connected" and alternated the plug image with the spinning arrows. It never said "Synchronizing" as it usually does.
Furthermore, my computer's performance degraded severely while the iPod was plugged in. iTunes itself froze, and even my other applications (such as my web browser) would not work correctly. This all cleared up as soon as I unplugged the iPod. If I tried to initialize iTunes while the iPod was plugged in, it would not open. It opened immediately when I unplugged the iPod.
Finally, despite claiming to have no music or other contents (it had contained only my iTunes music library, which is about 26.5 GB), in Settings the iPod claimed to have only 5.3 GB of free space.
Resetting the iPod with Select/Menu made no change. I was able to put it in diagnostic mode and check the hard drive, which gave these results:
Retracts: 381
Reallocs: 0
Pending Sectors: 10
PowerOn Hours: 417
Smart/Stops: 381
Temp: Current 24c
Temp: Min 15c
Temp: Max 48c
When I put the iPod up to my ear I hear a steady, faint high-pitched sound and an occasional very faint crackling noise. When it shuts down the sound continues for a few seconds, then ends with a kind of squeaking sound.
The iPod is more than 5 years old, so I'm prepared for the probability that it's fried. But I'd like to try everything before I go ahead and spring for a new one.

The iPod's hard drive probably has data corruption. That does not necessarily mean there is a hardware problem. Hard drives, including the ones in computers, can develop data corruption.
Try putting the iPod into Disk Mode
http://support.apple.com/kb/ht1363
If it goes into Disk Mode, run iTunes on the computer and connect the iPod. To eliminate other potential issues, you should disconnect other USB devices (you can leave standard keyboard/mouse connected), and connect the iPod to a direct USB port on the computer.
iTunes may prompt you to do a Restore, which you should do. This will erase the iPod, re-install its software, and set it to default settings. If the problem was only data corruption, and there is no hardware problems, the iPod should have a "fresh start." You can sync it from your iTunes library.
If the iPod does not go into Disk Mode, or if doing a Restore fails, the iPod's hard drive may be faulty.

HT1386 I can't get my iPod Classic to sync with iTunes. My iPod Classic is up to date, and i have downloaded the latest version of iTunes. When trying to sync, it gives the message "The iPod "Brad D's iPod" cannot be synced because it cannot be found."

Do I have to un-install and re-install iTunes or do I have to restore my iPod Classic (I don't want to lose everything in my music library)?

Clicking sounds from an iPod that has a hard drive for storage is not a good thing. It usually means the hard drive is faulty. That is the likely reason for getting an error during the attempt to Restore.
If you use a Mac, you can try putting the iPod into Disk Mode
http://support.apple.com/kb/ht1363
If it goes into Disk Mode, connect the iPod and instead of running iTunes, run Disk Utility. Does the iPod appear in the Disk Utility sidebar? If it does, select the iPod device in the sidebar, not the volume indented below the device (if there is one). Go to the Erase tab. Set the Format to Mac OS Extended (Journaled). Name does not matter. Click on Security Options and choose to write a single pass of zeros over the entire disk. This serves as a good "stress test" for the iPod's hard drive. Back on the main window, click Erase.
This takes longer than a regular erase, but you should see steady progress. If it errors out, or stalls for a LONG time (like hours), the hard drive is likely to be faulty.
If it completes successfully, quit Disk Utility, run iTunes and try to do another Restore

IPod Classic fails to restore or reset

A few times now all the music on my iPod just "disappeared".
Once while I was listening to music and it just stopped.
Looking at the iPod screen, it showed no music, no podcasts, no files of any type.
QUESTION: the hold button was on, so button pressing should not have made any difference.
"Where'd it go???"
I was able to restore the iPod and then resynch the music and it worked for a bit.
This time the music is gone and I cannot restore or reset the iPod and have it "take".
When I plug my iPod in both the Finder -and- iTunes will become non-responsive, although not at the same time.
After at least 3 minutes (feels much longer) the iPod will show up on the Desktop and in iTunes.
I've been through the trouble shooting page:
http://www.apple.com/support/ipod/five_rs/classic/#
I get to the "Restore" section, all of the steps are followed.
All of the screens defined on this page show up as expected.
However, again both the Finder and iTunes will freeze (become unresponsive) for an extended period.
When the iPod shows up in the Finder it has 4 folders: Contacts, Notes, Recordings and Calendar.
The "Notes" folder has a file called "Instructions" in it. The other folders are empty.
When I navigate to the Notes folder to view "Instructions" the Finder will become unresponsive.
Eventually iTunes then shows the expected "Welcome to your new iPod" screen.
The iPod shows "Connected: do not disconnect"
Around this time, the iPod shown in the Finder -may- no longer show any folders.
Clicking on "Continue" I get the "Sync with iTunes" screen in iTunes and the iPod shows either "Connected" or "Synching".
Again, there is a bit of a delay that seems excessive.
The summary screen shows that the iPod is formatted for Macintosh with software 2.0.4
capacity is 148.87 with 148.40 "free" according to the sync bar at the bottom of the page.
Going back to the Finder to see what "Instructions" contains, "Get Info" shows that it is a Unix Executable File of 14 bytes dated 8/20/01
It can be opened with 'Terminal'. The "more info:" section of the Info window keeps spinning. My iPod was purchased in 2010.
Back to iTunes:
"Check for Update" show 2.0.4 is the latest version.
Just for the halibut, I clicked on "Restore iPod" (NOTE: i've been through this same process several times already so I'm just trying something different.)
The same steps as outlined on the troubleshooing page happen.
Stage 2 of the restore showing the progress bar on the iPod happens very rapidly.
The "Welcome" screen shows up on the iPod and then the "connected" screen follows soon there after.
And we're back to the "Welcome to your new ipod" screen in itunes. ITunes becomes unresponsive for a brief period, but much faster than the last restore attempt. All the summary information is the same.
Going to the "Music" tab I add only 717 songs (I mean, why bother to do more unless this works?) The synch bar at the bottom of the frame
shows 137.82 GB free and a blue section shows up. I then add one TV show and a light brown color shows up on the synch bar and 137.27GB is free
I added a couple of podcasts 137.12GB is free.
I click on the "Apply" button and synching starts (Duh, why would that happen? ie why doesn't the button say "sync"?)
The iPod shows "Syncronizing: Do not disconnect"
itunes shows: "Syncing iPod" alternatine with "Syncing Music to ...(Step 2 of 2)"
The sync is complete. iTunes says the sync is complete and that the iPod should be ejected.
I click on the eject button inside of iTunes and a "Synching iPod" dialoge box comes up.
The iPod itself just shows "Connected"
The iPod finally shows "Ok to Disconnect" with a progress bar.
The iPod does not show up in iTunes or in the Finder.
Having disconnected the iPod at this point only to have my music disappear again, I'm waiting to see what happens.
The "Welcome" screen shows up on the iPod and dims. A couple minutes later the iPod shows "Charged" and then it dims.
I disconnect the iPod and select "English".
There is "No Music" "No Podcasts" "No Video".
Settings shows 11.7 GB used and 137GB free.
The "Used" is all "Other". 11.7GB is about the size of the Music and Podcasts that I loaded.
Connecting the iPod again, the iPod shows up in the Finder immediately, but not on iTunes.
The iPod shows "connected eject before disconnecting".
Minutes later, the iPod again shows the Folders listed above in the Finder and iTunes is now "not responding".
Basically, we're back to where we started.
Any clues?

This discussion was very helpful:
https://discussions.apple.com/message/17028567#17028567
Pretty much it suggests that my hard drive is failiing.
SRV Diag Boot 1.3.0d036
SRV V.0129 Dec 9 2009
Retracts: 0
Reallocs: 3712                   <<<<<<<
Pending Sectors: 3584      <<<<<<<
PowerOn Hours: 31
Start/Stops:3340
Temp: Current 34C
Temp: Min 21C
Temp: Mac 53C
SNO: 80LCSW89S
FW Revisions: VS210A
LBSs: 0x12a19eb0
I opened my iPod in disk mode:
     http://support.apple.com/kb/HT1363
And used disk utility to repair it (no problems) and then reformat it (erase).
I reconnected the iPod through iTunes and restored it again and synched the same tunes as before.
Still "No Music".
Checking the SMART info for the HD, the numbers have risen dramatically. <sigh>
To replace the HD myself:
http://www.ifixit.com/Guide/iPod+Classic+Hard+Drive+Replacement/564
To get a refurbished one (it may be a new one actually) from Apple: $190
BTW: you have to use SD videos to play TV shows.
http://support.apple.com/kb/ts4223

HT1363 iPod classic meltdown

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