HT1364 I have a new PC and need to sync my iPhone5 to the new installation of iTunes. I don't want to lose the data on the phone! How do I do this? The PC is Win8 Pro.

I have a new PC and need to sync my iPhone5 to the new installation of iTunes. I don't want to lose the data on the phone! How do I do this? The PC is Win8 Pro.

If you have the old PC, transfer the library from it. If not, see Recover your iTunes library from your iPod or iOS device.
tt2

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  • I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

    I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

    1) authorize iTunes on the new machine for your iTunes store account(s)
    2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
    3) sync the device
    iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.

  • Bought a new 4s and need to transfer photos from iCloud to new device. iCloud is giving me an old @me address. I do not have the email or pw  for the iCloud account. How do I retrieve this information? Thanks.

    Bought a new 4s and need to transfer photos from iCloud to new device. iCloud is giving me an old @me address. I do not have the email or pw  for the iCloud account. How do I retrieve this information? Thanks.

    If you need to change the iCloud ID on your new phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • HT1386 I have a new computer and need to sync my iPod touch.  I get a message that says "All existing apps and data will be replaced."  Does this mean progress in the games will be lost?

    I have a new computer and need to sync my iPod touch.  I get a message telling me that all existing apps and their data will be replaced with apps from this iTunes library.  Does that mean I lose all game progress?

    XansMamaw wrote:
    ...  Does that mean I lose all game progress?
    Yes.
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    Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
    Backup iTunes to an External Drive
    http://support.apple.com/kb/HT1751
    An Added Bonus is that you will have a Backup of iTunes.

  • I am setting up a new iMac and need help syncing files to Dropbox.  On my old computer I had it set where when I saved a document, it was saved on my hard drive, as well as to a folder in Dropbox.  I can't remember how I set this up.  Any help?

    I am setting up a new iMac and need help syncing files to Dropbox.  On my old computer I had it set where when I saved a document, it was saved on my hard drive, as well as to a folder in Dropbox.  I can't remember how I set this up.  Any help?

    The way that Dropbox works is that it keeps a copy of all your files in your local Dropbox folder on your hard drive (which is, by default, directly under your home folder). Adding files to that folder will sync them to the Dropbox server.
    You do of course have to download the Dropbox application to enable this (download link at the top right of http://dropbox.com ).
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  • I updated my iPhone software and now it is saying that I need to connect it to iTunes. I no longer have my computer with my iTunes on it. What can I do? I really don't want to lose my data! I wouldn't have updated if I had known but there was no warning.

    I updated my iPhone software and now it is saying that I need to connect it to iTunes. I no longer have my computer with my iTunes on it. What can I do? I really don't want to lose my data! I wouldn't have updated if I had known but there was no warning.

    Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
    Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
    Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    Put a USB 2.0 hub between the device and the computer.
    Try a different USB 30-pin dock-connector cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.
    Error 50: This error (and error -50) are timeout errors. Follow the steps for errors 13 or 14 above.
    Above from:
    http://support.apple.com/kb/TS3694

  • I got a new computer and need to sync my iPhone and iPad on it, how do i do that without losing all data.

    I got a new computer and need to sync my iPhone and ipad on it, how do i do that without losing all data. I need help ASAP!

    If you still have the old computer see: http://support.apple.com/kb/HT4527
    If you don't have your old computer, but you made regular backups of it, restore the most recent backup using the backup software that you used to make the backup. You will have to read the instructions for it.
    If you don't have your old computer and you did not back it up regularly see: Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • HT201210 In updating my iphone for the new software ios6. An error occurred and now is asking me to restore settings.  But I don't want to lose my data

    In updating my iphone 5 for the new software ios6. An error occurred and now is asking me to restore settings.  But I don't want torestore setting causing not all of my recent data has been synced and I don't want to  lose my data. How can I undo this since i did not hit restore settings, yet i can't do any other move without restoring at this point. Any ideas?

    You phone is in recovery mode.  Your data is already gone.
    Why you would attempt a software upgrade without backing up all your data first is beyond me, but to each his own.
    In any case, sorry for your data loss.

  • I am installing itunes to a laptop and have not sync device to this lap. It is saying that it must first restore device. The problem is I have over 2000 pictures and don't want to lose them. Now my phone is in restore mode and I don't know what to do. I

    I am installing itunes to a laptop and have not sync device to this lap. It is saying that it must first restore device. The problem is I have over 2000 pictures and don't want to lose them. Now my phone is in restore mode and I don't know what to do. I don't want to proceed and loose these very important photos of family. What do I do to get it out of restore mode? My phone will not allow me to do anything to it at this point. I have the itunes downloaded on the laptop now. When I push the button for the phone it just shows Itunes and plug. I can't even call or open phone up.

    Unfortunately... Once the Device is asking to be Restored with iTunes... it is too late to save anything...
    See Here  >  http://support.apple.com/kb/HT1808
    However... Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766
    Jessica Sanchez wrote:
    I am installing itunes to a laptop and have not sync device to this lap. ...
    Using a computer, other than the one you have regularily been Syncing and Backing up to, was the begining of your issue.

  • I have an iPhone 3GS and need to sync to computer.  It is cabled to computer but not communicating.

    I have an iPhone 3GS and need to sync to computer.  It is cabled to computer but not communicating.  Computer OS is Windows XP.  How do I get computer to recognize phone?  How to get iTunes to sync?

    Hello fgjh,
    Thanks for using Apple Support Communities.
    If the iPhone is not in iTunes, take a look at:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Have a nice day,
    Mario

  • I want to sync my ipod touch with my new computer. But I don't want to lose any data from my apps.

    I want to sync my ipod touch with my new computer. But i don't want to lose any data from my apps. If i erase and sync does it only erase music and videos or does it include apps as well? I specifically don't want to lose any data from Instagram, I don't want to have to start over. Any help is greatly appreciated Thanks

    Copy everything from your old computer to your new one.

  • I have a $10 gift card balance on my Apple ID but when I try to rent a movie it wants me to use my debit card. How can Make it use the iTunes credit?

    I have a $10 gift card balance on my Apple ID but when I try to rent a movie it wants me to use my debit card. How can Make it use the iTunes credit?

    Hi ...
    Select None for payment method > iTunes Store: Changing account information
    Be aware, an auto renewing subsciption by require a credit card.

  • How do I copy music content from my iPod to a new iTunes library on a new PC? Or can I sync my iPod with my iPad? I have a new PC and new iTunes but don't want to lose the content on my iPad (from other library)

    Question: How do I copy (old) music content from iPod to iTunes on a new PC? I don't want to lose the content on my iPod.

    How to use your iPod to move your music to a new computer

  • I purchased an apple gift card, but i am not having any success adding the money to my itunes account or apple account so i can purchase music or apps, how can i do this

    I purchased an apple gift card, but i am not having any success adding the money to my itunes account or apple account so i can purchase music or apps, how can i do this

    If you bought an Apple gift card, then you cannot use it in the iTunes store.  You can only use it in the Apple store for hardware.
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  • Help! My iPod is corrupted and i don't want to lose my data.

    When i connect my iPod to PC its screen normally shows "do not disconnect" and it's charging, but when iTunes starts it only reports: "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting iPod." i tried reconnecting iPod many times, rebooting system even reinsalling iTunes but with no effect. When i try to open iPod disc from My Computer it only says that: "this disc is not formatted, would you like to format it now?"
    I just don't know what to do... Is there any chances i can fix this problem some other way that using the "restore" option in iTunes and losing all my data? Some of them are priceless to me. Please help.
    Athlon XP 1700+   Windows XP Pro  

    Generally, if you need to Restore, the data is pretty much gone on the iPod.
    ve got there some important data which i don't want to lose
    And since this data is important, you do have it on the computer and backed up on CD/DVD also, correct?

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