HT1364 I've done the steps here but when I reopen Itunes it won't see the files.

Exactly what the title says. I load up itunes after following all the instructions, it doesn't say it's missing files, it doesn't say it can't locate the library. It opens like usual but shows no files under Music or Books or any other catagories. I check Prefrences/Advanced/ and make sure it's pointed to the new library location. It is. Keep files organized is checked. Consolidate is checked. When I navigate with windows explorer to the new library it shows all the files there just like it did in the old location. So what gives?
Here's what I've done to try to fix it. RecycleBin/ Hit restore on the deleted Itunes library. It goes back to where it was. Load up itunes and tell it to look at original library. Still the same problem. itunes won't show any of the files even though it's pointed to the correct location.

If they are both the same size then my guess is they are both empty. No Previous iTunes Libraries folder from the last time you updated iTunes? Normally I'd expect to see files of the form iTunes Library yyyy-mm-dd.itl one of which might have served as a useful starting point.
What you should have done if you wanted your library on a different drive was move the entire iTunes folder as a unit to the root of the other drive, and then shift-start-iTunes, choose library. I can't tell what you've done, but if you use the shift-start-iTunes technique to open each of those libraries and neither contain your media & playlists, and you can find no other .itl files then I guess you'll just have to start over. Are there any .tmp files in the iTunes folder? If so see this post.
If nothing else works see Recover your iTunes library from your iPod or iOS device.
tt2

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My ipod deleted everything it had on it and cannot get any songs stored on the ipod. Itunes has trouble finding my ipod at times, but when it finds it, it won't allow any files i try to put on my ipod stay on their.

I have the ipod classic 160gb and got it just last christmas. For quite awhile, it worked fine for me, but then one day i turned it on and there was no music or videos on my ipod. Battery was charged, the ipod functions well, just no music or videos. I tried connecting to my laptop and it wasnt showing up on itunes, but it was showing up on my computer. I updated my itunes to see if that worked and it did. It seemed to work, so I started putting my songs on it and my videos, and after i would disconnect it from the computer, nothing was on my ipod, again. I did this a couple of times with no result, with resetting it to factory settings 3 times to no avail. My brother told me to try to sync it up with my computer, so I tried that and it didn't work as well. I'm stumped on what to do. Can it be replaced?

When I hover over cover flow it says I have 12851 songs but when I click nothing happens.
When I hover over artists or albums it says 'no artists/albums'.
I can upload again from my CDs but just wondering if there is anything to do. I live abroad so all my CDs are in storage.

My wifi printer will work plugged into my iMac, but when disconnected by cable, it won't see the wireless printer

I can plug my wifi capable printer into my imac, and it will see it and print. When I unplug it, it states that it is off line. I am able to print from another laptop, so the printer is not off line - is there a setting I am missing?

Try this suport article > OS X: Connecting a Wi-Fi printer to your Wi-Fi network

When I open iTunes I can't see the music transferred from PC

I transferred my iTunes folder from PC to sd card to MAC computer following these steps: http://support.apple.com/kb/HT4527. The itunes library on my new Mac was completly empty so all I needed to do was dragged the empty folder to the desktop and my library from the sd card to the Music folder. I did this and I can see all the music is in the iTunes folder inside Music folder (on the Mac) but when I open iTunes I can't see any music. Itunes looks brand new. I don't want to click on "Find music files" because I tried that once and all the songs appeared on itunes but there were no playlists. I started the process all over so now I'm stuck with all the music in the folder but Itunes empty????

Thanks so much for your tip!! I did that, but it says there's no files in the library.
Originaly in Itunes > preferences>advanced>under folder location I put in new path pointing to the Ex HD. made a new folder for my son's library "Nick's Itunes Library". (Keep itunes media folder organized is checked).
Clicked on change.
Then i was prompted ot move the exisiting files over which I did. Went to File>Library>Organize Library>consolidate files>OK
I did all that. I closed itunes, went to the external HD to verify all the files were there. They were. Went back into itunes on the mac mini HD and deleted the files one at a time. I realize that this whole thing is not a deal breaker as it is all in iCloud. And can be downloaded again if necessary. But I want to know how to do this manually.
I just checked the external HD again. The files are there, Itunes isn't recognizing them is my guess.

HT5625 My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716)

I have done my updates and itunes is no longer recognizing my iphone as a device. My phone shows that it is plugged in but when I open itunes, my iphone doesn't come up as a device.

I have done my updates and itunes is no longer recognizing my iphone as a device. My phone shows that it is plugged in but when I open itunes, my iphone doesn't come up as a device.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
-Griff W.

Hello there - how can I share my iTunes library between two users on the same computer? I put the library in a shared folder between both and have selected this library on both as well, but when I update iTunes with music etc it only appears on one?

Hello there - how can I share my iTunes library between two users on the same computer? I put the library in a shared folder between both and have selected this library on both as well, but when I update iTunes with music etc it only appears on one?

Thank you Joe - I tried this but it's only showing a teensy amount of music - the stuff on the second users account as opposed to the giagntic library on the 'main' account. I actually went to a Genius Bar and they said that apple doesn't really want you to share music between accounts - parents don't want to hear their kids music etc. Which seemed strange, but it might be the case sadly Thanks anyway!

HT202159 I was downloading a app from the app store and it downloaded about 85% then gave an error message download failed but when I reopen the app store to the purchases the resume button show but when i click it the same error comes up failed to downlo

I was downloading a app from the app store and it downloaded about 85% then gave an error message download failed but when I reopen the app store to the purchases the resume button show but when i click it the same error comes up failed to download

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Hi guys i have an ipad 1 and when i plug it in to my macbook pro picasa opens up and show its name but when i open itunes i cant find the name, ive been working my head out to solve the problem please help me:(

hi guys i have an ipad 1 and when i plug it in to my macbook pro picasa opens up and show its name but when i open itunes i cant find the name, ive been working my head out to solve the problem please help me:(

Pay no attention to iinami, the amount of replies to people saying their handsets must have been jailbroken everytime iTunes throws out an error is tremendous. (Clearly you don't need to have any real knowledge to get to level 3 on these forums, let's hope apple's geniuses know a lot more than some of their customers.)
http://support.apple.com/kb/TS3694
Solution below.
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

HT1420 I am trying to authorize my new computer so I can download my previous purchases from the cloud. It says to open iTunes and select Authorize My Computer, but when I open iTunes there is no STORE menu. Can anyone help?

I am trying to "authorize" my new computer so that I can download my previous purchases from the cloud. It says to open iTunes and go to the STORE menu and select AUTHORIZE MY COMPUTER, but when I open iTunes there is no STORE menu. Can anyone help?

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(85933)

My friend and I were able to face time but now I can call her but when she calls me it says I'm unavailable.

I have the New iPad. My friend and I were able to FaceTime. Now, I can call her but when she calls me s it says unavailable. There is a movie / camcorder icon on my contact for her but no icon no longer one on her contact for me...sorry, it is sounding convuluted. Any help would be appreciated.

I have the New iPad. My friend and I were able to FaceTime. Now, I can call her but when she calls me s it says unavailable. There is a movie / camcorder icon on my contact for her but no icon no longer one on her contact for me...sorry, it is sounding convuluted. Any help would be appreciated.

What is going on? My password works here but when I used it to check about find my phone, it got complicated, put in answer to question, get email, etc.

What is going on? My password works here but when I used it to check about find my iphone, it got complicated, put in answer to question, get email, etc.

No, dude, if this guy can use it, so can most of his other neighbors. Let's point out a few things:
1. This is very poor security, not to mention irresponsible of the neighbor to open his wireless to every person and pervert in his neighborhood!
2. This guy still has NO control over who's using is, so of course bandwidth will be affected
3. Until the neighbor locks it down to just 2 people, of course it will be slow
Let's start using our brains before we have the poor guy start deleting plists, getting the apple broadband utility, rebuilding his O/S, reinstalling the combo updates and/or repairing permissions (good one!) .... he simply has NO control over the speed of that which he's using/stealing.
Power Mac G5 Dual 2Ghz/iBook G4 1.42Ghz Mac OS X (10.4.7) 2.5 Gig, Rad 9800 Pro 256M

I am trying to download and install itunes on windows 7. The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help. Thanks

I am trying to download and install itunes on windows 7. The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help. Thanks

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

HT1481 I have an ipod shuffle which i need to reset as i can not sinc it on my laptop which is using windows 8, but when i open itunes i d not have the 'source panel' on the left hand side which should show up my ipod. any ideas what i need to do? please

Hi I have an ipod shuffle which worked well on my old pc but since i have tried to link it with my new laptop I cant get it to sinc. I have athorised the device to my laptop so i thought it maybe worth resetting it but all the info I have read tells me that to reset my ipod i need to open i tunes and on the left hand side in the 'source panel' i will find my ipod listed but when i open itunes i do not have a source panel so i cant reset it. i have spent days trying to get this problem sorted and am about to throw the thing away. I have tried to manually sinc the thing, i have installed and reinstalled the latest version of itunes, i have restarted my laptop but i dont know what to do next. any help would be very much appreciated. Many thanks in advance

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

We have 6 ipods and 1 iphone in our house. We have different itunes accounts. We use one computer. How can we share each others music? I moved everybodies itunes media folder to the public folder but when I open itunes I only see that accounts music.

We have 6 ipods and 1 iphone in our house. We have different itunes accounts. We use one computer. How can we share each others music? I moved everybodies itunes media folder to the public music folder but when I open itunes I only see that accounts music. We need different itunes accounts. We share 1 computer but we have different user accounts on the computer.

Adding media directly to the media folder does not make it appear in the library. iTunes doesn't really 'look' at that folder except to go to specific files when you call upon them from a library. You have to drag new content to each user's library, that is assuming each user has their own library.

HT1364 I've done the steps here but when I reopen Itunes it won't see the files.

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