HT1365 Apple TV and Netflix problem

My apple TV works well with all the apps on it except with Netflix. Lately it will quit and state " Your Apple TV isn't connected to the Internet " to check your network setting go to etc etc . I do that and go to for instance Utube and there is NO problem and switch back to Netflix, it runs for a while and then get the same message !! I have tried ALL of netflix and apple's suggestions but to no avail !! HELP !!

I don't think this has anything to do with wireless. You should post in the AppleTV area.
There does seem to be a bug or 6.
https://discussions.apple.com/message/24065052#24065052
If you are posting here because you think it is a wireless router issue..
I strongly suggest you run an ethernet cable to your AppleTV and use that for a test.
Wireless for streaming is always a bad idea when you live in an area where wireless is grossly overused.

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Apple TV worked until today. Message says unsupported signal check your output device. I have checked hdmi cable with another device and it's fine. Put on a different tv and same message. Went out yesterday and bought a new Apple TV and same problem.

Apple TV worked until today. Message says unsupported signal check your output device. I have checked hdmi cable with another device and it's fine. Put on a different tv and same message. Went out yesterday and bought a new Apple TV and same problem.

Which TV do you have.
You may wish to try the following:
Press and hold the menu and the up button simultaneously on the remote for six seconds, the Apple TV should then begin to cycle through the various resolutions available to it at 20 second intervals.. If you see a picture appear up on your screen, use the remote to scroll down to the OK option and select it.

I just watched my first movie using Apple TV and Netflix. Apple TV works great except for then I try to switch back over to tv mode I get the cable channel info on the bottom of the screen but no sound or picture. What did I I do wrong?

I just watched my first movie using Apple TV and Netflix. Apple TV works great except for then I try to switch back over to tv mode I get the cable channel info on the bottom of the screen but no sound or picture. What did I I do wrong?

It was easy to set up, easy to use, got done watching the movie. Transferred from HDMI to TV and as my question above notes. I am on TV, my cable information (show/channel/etc) show OM the banner on the bottom of the screen, I can view the channell guide, but, my screen is white, no picture no sound? Other than that I got nothin

I just bought the latest apple tv and netflix neither one of them work since I hooked up the Apple TV. Error 104 comes up on Netflix

I now get error 104 on Netflix I just installed the newest apple tv box and can't watch apple tv or netflix. Can anyone help?

I'm having the same issue -- can't get Netflix with Apple TV -- I just spent 2 hours of my life rebooting the Apple device, resetting it - nothing worked - however, I can get Netflix on my Wii upstairs so I think it's an Apple thing..

Apple TV and Netflix glitch

When using Apple Tv for Netflix the closed caption (words on bottom of screen appear) How do you turn this feature off. It is very distracting.
Thank you

Usually around 15Mbps but just did a speediest on my iPad and it seems to be down to 6.28Mbps but that is wireless, Apple Tv is hardwired so it's connection is even higher.

HT1725 I rented an iTunes movie Prometheus on Sunday over AppleTV and it kep sottping after a minute or so and spinning trying to buffer. I tried everything same thing 5 times and then I gave up 5 minutes into the movie. My Apple TV and Netflix Movies

What am I doing wrong? I have hi-speed cable internet and N wireless WiFi.
AppleTV and Netflix movies and TV work great - not buffering at all???

There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!

New Apple TV and Netflix

Netflix streaming has just arrived in Canada and the new Apple TV seems a great way to easily access the Netflix content.
On Apple's Canadian website they clearly show that Netflix can be streamed on the Apple TV +"...Since Apple TV lets you access your Netflix account directly from your HDTV, you can ditch all the computer-to-TV adapters and skip straight to the part where you press Play."+
The confusion lies with Netflix, their website doesn't show the Apple TV as a supported device, so I called them today to ask if the new Apple TV was supported and they said that it isn't!
Has anyone tried the new Apple TV with Netflix in Canada?

I completely disagree with you vazandrew , it WILL work with a simple software update (any techno babble bs that says it won't is strictly just that, BS). It's like saying the Roku streaming devices have been a superior product over the ATV 1st gen because as you know, Roku's have insanely great processing power in their devices.
Which brings me to my next point: Why can I stream Netflix on last years model of an iPod Touch? Processing power? Hmmm, UHHH NO! A software update by a third part developer nonetheless. No coincidence there.
Personally, I would be highly disappointed if they don't upgrade through a software update. Furthermore, I think the lack of storage is a step in the wrong direction. I don't want to have to stream from another device or computer the content I have purchased, I prefer to sync my content and keep it on the ATV until I decide otherwise.
If there isn't an update by the holiday season, then I'll just get a Roku device. In the end, it has better streaming services and options sans the compatibility with iTunes.

App Store, Safari, and Netflix Problems, please help

Im showing a strong wifi connection with my ipad 2, but when trying to access itunes or the app store, the pages wont fully load. Some of the thumbnail images will only show ? Marks and sometimes page wont even load at all until i try it again. Same happens in safari and netflix. My iphone 4 is working fine however when just on wifi. Ive tried resetting network, hard resets and a bunch of other tricks, but nothing working. Some apps are working fine, but why would this be happening with itunes, safari, and netflix? Does anyone have a solution?

I see you wrote your question at 1:05 AM. Chances are it didn't get read much as some of us who spend a great deal of time here helping people, just might have been asleep. Sarcasm won't help you much.
Now, have you actually fully closed the apps, then reboot? To fully close the apps, go to your home page, then double tap your home button to bring up the task bar (most recently used apps). Hold your finger on any of the recently used apps until they all start to jiggle. You'll see a on the top left of each app. Touch the minus on each of the apps you're having trouble with to fully close them. Then touch your home button once more to stop the apps from jiggling and then again, to return to your home page.
Then, do the hard reset (in case you didn't do it properly). Press and hold BOTH the home and power buttons at the SAME time for at least 10 seconds (ignore the red slider) until the Apple Logo appears, then let go of both buttons and your iPad will restart.
Try the apps after your iPad comes back up and hopefully, they will work correctly.

Apple id and iCloud problem

I decided to set up a separate apple id for my wife for her phone so we could have separate iCloud accounts. So, when I went to set up an apple id with her email, it said her email was already associated with an apple id, which doesn't make sense.
So, to be sure, I entered her email and asked to send an email to reset the password. Well, it then said there was no apple id for that email. Still, when I try to create an apple id with that email, it still says it is associated with an apple id and won't let me set up the new one.
How can I remedy this? Is there an easy way to email apple support with this? Their support site isn't helpful with this at all.

Hi
I have the same problem
It says email is sent, but nothing arrives!
Did you get anywhere?
H

Apple id and email problem

Okay, i started out with the email address [email protected] and then i changed it, the reason i had to change it was because that email is now blocked and i could not verify it, now when apple id pops up when i want to download an app my passwords wont work for that email. Help!

I haven't suggested you are dumb, indeed I only think people are dumb if they don't ask about things they don't understand.
I was asking why you changed your Apple ID to see if you really needed to, it sounds as though you may not have needed to.
You can change your personal email you use with your Apple ID, but you can't change your iCloud address. If you do this you can continue to use your old Apple ID and without causing problems with purchased content.

Apple ID and email problems

I forgot my Apple ID and so changed it along with a new email address. Now I can log into Apple but cannot access I Tunes or App Store because it does not recognise the new email or the new Apple ID.
Can anyone help please?

I suggest you try one of these methods to recover your original Apple ID and password (which can be reset easily)
All of your past purchases are tied to the Apple ID used to purchase them. The ID can be changed in the account holders iTunes account.
About your Apple ID:
http://support.apple.com/kb/HT2204
Changing your Apple ID (new email)
http://support.apple.com/kb/HT5621
http://support.apple.com/kb/HT1920
http://support.apple.com/kb/HT2519
https://discussions.apple.com/docs/DOC-3991
http://support.apple.com/kb/HT5312
If this doesn't put you on the right path, holler back.

Just did an Upgrade to 4.4.4 on my Apple TV and Netflix and NHL are gone?

I have an NHL subscription and it was working on my Apple TV but I did a recent Software Upgrade to 4.4.4 and HNL along with Netflix is gone? I retried the upgrade and it has the same problem.

I just upgraded my iPhone 4 to OS5 and had the same issues.
All of the Apple applications / components worked. However, any non-apple application would flash open but wouldn't work and they were running in the background. After reading this thread (although it pertains to a different upgrade), thought I'd try it and it worked for me. I just went to iTunes App Store on my phone and downloaded a free app and presto!... now they all work again.
Thanks for the tip... and the time saved trying to troubleshoot.

New Apple TV and Netflix streaming

Hi,
I have an "legacy" Apple TV running with iTunes 8.x
and am interested in getting the new Apple TV to give me
Netflix streaming access. (So I would have 2 Apple TVs
running in my media room).
So, question is -- do I need to upgrade iTunes to v10
to get Netflix streaming support on the new Apple TV?
Or do I need iTunes10 for the new Apple TV, regardless?
I've been hesitant to upgrade iTunes as I have had problems
with upgrades in the past (playlists disappearing, AppleTV disappearing,
etc.) I have also seen several postings with people having
issues with legacy Apple TV when upgrading to iTunes 10.
Thanks,
Kevin

Winston, you seem to be very knowledgable in the tv arena.
Maybe you can help me. My tv stopped connecting or is failing to connect to the itunes store. This occurred yesterday, for no apparent reason. There was absolutely no changes done on my end. I did query apple in regard to a movie that I rented that never appeared, but that was it.
All connectivity is working fine, I can podcast, listen to music, watch previews etc., I just cannot rent or download a movie, as it cannot connect to itunes store. I have deauthorised and reauthorised via itunes 10, and all seems OK, I can sync between itunes and my existing tv, but can no longer download movies or TV shows, as it seems to fail on handshake or authority or something...
Any leads would be greatly appreciated, as I have rented two movies, which I have been billed for, and they have been downloaded, just can't watch them...
Thanks,
Michael.

Apple TV and iTunes problem - Different Twist

I, too, can no longer get Apple TVs to show up in my iTunes device list.
It DID work until last week when I downloaded two movies. They ATVs (three of them) got stuck in syncing, and were still "syncing" four days later. I quit the app, restarted it, and now all the ATVs are gone.
The twist is, the ATVs DO show up on my MBP and another iMac on the same local network. Just not on my 27 inch iMac.
I deleted (correctly and completely) iTunes and reinstalled - no success.
I created a new (clean) user account - no success.
I wiped the hard drive clean and reinstalled the software - no success.
This HAS to be a hardware problem with the iMac.
Any other ideas or observations or suggestions?

cjaubert wrote:
Question: Do you mean you removed the AppleTv from the list in iTunes or the iTunes library from the list in AppleTV Settings>Computers?
Answer: It disappeared from iTunes and couldn't be deleted. I disconnected/deleted from ATV's settings.
OK, good that lets you add the new library to AppleTV
Question: New user account on the computer or new iTunes account added to AppleTV?
Answer: On the iMac. I AM able to connect another Mac's iTunes library to the ATV and sync it. I just can't add or sync THIS one.
You can only sync a single library with AppleTV
Therest are shared/streaming libraries.
Question: Did you have to set them up in AppleTV again or were they sharing libraries always known to appleTV?
Answer: They appeared in the other computers iTunes device lists, saying "Apple TV click to set up" - just as they do at this very minute.
Ah ok, you haven't actually set them up on those machines.
I would turn those off just in case they're interfering with the one you want to sync being allowed a slice of the cake.
Question: If you'd factory restored AppleTV you would have to set these up again on AppleTV.
Answer: I don't understand, but, making an assumption, when I reset the ATV, I downloaded the update, went to connect to the network, and that connection request was received by all Macs on the network (Apple TV click to set up) except the iMac.
I've never had my other macs turned on when trying to add an AppleTV - it's possible they could be causing problems by catching the request for th e5 digit code before the reset computer.
Question: Why both?
Answer: Just for a belt and suspenders - I was troubleshooting.
Question: Do you have 2 separate local networks? If they do not see each other this could be the problem - try both individually if you haven't.
Answer: No, I have only one. And, the iMac can see the other computers, mount them, etc., and vice versa. The ONLY apparent network problem is the ATV/iTunes/iMac problem described here.
I hope I am less confusing now?
Yes, getting clearer!
Do you have any kind of extra firewall/security software on the affected machine eg Little Snitch or something like that?

Apple Mail and Gmail problems

I put all 3 of my gmail accounts into apple mail but now apple mail will not stop retrieving my old messages from gmail one at a time and I keep hearing that weird chime. How do I fix this?

Is it still downloading the messages? Not quite clear on what the problem is - or why it's a problem.

HT1365 Apple TV and Netflix problem

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