HT1366 login my serial number

Hello
I just got my laptop stolen and I need help finding the serial number. The only thing I have is my applecare protection plan. Is there anything I can do to recover my serial number?
thank you
Cynthia

Dear Jim,
I installed stand-alone lightroom.
I brought it about a year ago or less.
My Mac crash so, I need to reinstall it. But this time I have creative cloud installed.
The serial number just does not work.
Do you need my serial number?
Best regards,
Asawin Lekprathum
[email protected]

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Master Collection serial number is 'invalid'

Deploying a lab with aammee. As your client imaging video suggested we created a trial and tried to create a serialization file. Every time I enter the serial number, error says it's invalid. Vendor has confirmed it is the correct number and suggested I contact you. Copying/pasting or typing the number results in same problem. Can you please help asap? We are on deadline. Tia.

Thank you Karl. I appreciate the response.
I spent 3 hours on the phone with Adobe yesterday before finally finding the problem. I was trying to use aamee with the Master collection DVD. I tried to first create a trial version and it would not accept the serial number. After many attempts, the tech realized we needed the download version for it to work. Downloaded the trial, made a package of it, created the serialization file and used the command at each user's terminal (couldn't get it to work from ARD). After 3 days, 3 hours seeking a solution, it would have been faster to enter the login and serial number at each computer.

Installed on computer, works on wife's login but asks for serial number under my login

Installed on our laptop, the program works under my wifes login but asks for serial number under mine.

Your license is for the use of the program for only one user.
Ken

My Creative Cloud is in asks for a serial number when I try to login

Hi,
I have the same problem. We purchased creative cloud for teams on Friday. Now it is Monday. When I first started the apps I did not get any screen where it said that I was in trial mode. When I started the apps a second time the trial mode screen came up. I signed up but then it askes for a serial number. I already followed the steps from http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but I got stuck at step 4. I cannot click deactivate because it is in grey.
I upgraded from CS4 Standard. I tried we deactivating those programs but that did not work either.
The computer is Windows 7 Professional
Can someone help me?

Hi llsem16,
As you mentioned that you have Creative Cloud for Team Subscription, did you send an invitation to yourself from the Admin Console(Creative.adobe.com) and accepted the same. If yes then please try updating AAM from the below mentioned link and try launching the software again.
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
Also please check for any entries in Host file in this location
Run-drivers-etc-hosts. Please open hosts file using notepad and if you find any Adobe entries then run this Microsoft fix it to fix the issue.
http://support.microsoft.com/kb/972034
Hope this helps.
Regards,

HT1366 Any way to retrieve a serial number for my stolen Mac book without the receipt?

Please tell me there is a way to retrieve the serial number on my stolen Mac book I purchased about 5 years ago so I no longer have the receipt

Hello Jrose33,
Sorry to hear about your MacBook. I found a couple of resources that might help with locating the serial number for your MacBook.
If you registered yoru MacBook when you purchased it, you can view the serial number in the Support Profile of the Apple ID you registered it to:
Although Apple does not have a process to track or flag lost or stolen product, you can use My Support Profile to find a list of serial numbers that have been purchased or registered with your Apple ID.
Go to My Support Profile*.
Sign in with your Apple ID.
View your purchases in "My Products".
You can find the full article here:
Reporting a lost or stolen Apple product
http://support.apple.com/kb/HT2526
If you never registered your MacBook with your Apple ID, you can also find the serial number on the packaging:
How to find the serial number of your Apple hardware product
http://support.apple.com/kb/HT1349
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT1366 My iMac has been stolen. Can I find out its Ethernet ID if all I got is the Mac serial number? Will this eventually help me track it down?

Is there a way to track down a stolen imac without a findmymac app in it?
My old imac was recently stolen and all I have is the serial number. I was told that with the ethernet ID I could possibly track it down once it connects back to internet. unfortunatedlyI don`t have this ID number. All I gave is the serial number. I would like to know if I can get the ethernet ID through it?

The reason, I included the annotation that I'd upgraded my Itunes, (On my Computer) is B/C in many forums - the very first question, *HELPERS* ask, is. "Do you have the latest version of Itunes downloaded on your computer." I wanted to knock out any obvious replies.
Now- "DO YOU have any idea,"... how your UNHELPFUL remarks, do absolutely nothing but hurt others that might not have the EXPERIENCE you have? How do you expect people to know things without asking questions? Whew! RUDE!!
Message was edited by: Apple I0S Help Team

HT1366 I thought my product was already registered with your service. My laptop was stolen, how else may I provide my serial number if I do not have my computer any longer.

I thought my product was already registered with your service. My laptop was stolen, how else may I provide my serial number if I do not have my computer any longer.

If you registered it in https://supportprofile.apple.com/ you can log in there with your Apple ID and find its serial number.

Serial number every login

I bought my PSE 12 in december 2013 and then i made the registration with the serial number.
Now something strange happens. Every time i open my PSE i have to give the serial numer again and i also get a message to log in.
I do so and i can open my PSE.
Something must be wrong.

I don't really understand the last part of your last post, but you click on Sign In and enter the adobe ID you created when installing or the first time you used PSE and your password for that adobe account. Then just leave it alone after that. The only time you would sign out is if you want to uninstall PSE and need to deactivate it.

HT1366 On Apple Support - I put in my serial number, but it says it's not valid. Now what?

I want to upgrade to Mountain Lion. I have 10.5.8 OS X now. The Software Update says there are no updates.But I need to update to the next level in order to be able to download Mountain Lion.
So I go to Apple Support - they ask for my serial number - i type it in - it says "invalid".
So now what? I'm stuck and Apple Support won't talk to me without the serial number.
AARRGGGH.

There has never been a free upgrade from 10.5 to 10.6 Snow Leopard, so Software Update is reporting the correct information. Snow Leopard was a $30 upgrade, which you may be able to still get by calling Apple, in the US, at 1-800-MY-APPLE. Ask if it's still available from the legacy products list. Since Mountain Lion was released, it's been pulled off the Apple online store site. Or check Amazon or hardcoremac.com.
You may also want to read this article on the the upgrade from Leopard.

"Your Adobe Photoshop user name, organization or serial number is missing or invalid"

My computer had a new HD and thus I had to reinstall my CS, but activation failed since it has been taken down.
So I was directed to a page where I downloaded and installed another CS including the serial #.
After installation, when I try to start it, I get the above message and then Photoshop quits.
I was directed to this place after login with my Adobe Id:
Download Acrobat 7 and CS2 products
where I downloaded the english CS2 for Windows version.
The funny thing is that the PS splash screen has all the information and it didn't complain when I installed and entered the serial number!?
I'm on Win7 if that's important.
Br Mikael

Ahh…original computer the license was purchased for was 32-bit os, my new machine is 64 bit…incompatible os requirements causing issue?
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No Serial Number. No Re-Install. Help!

I purchased the CC bundle w/photoshop and lightroom. PS is fine. Lightroom was demanding a serial number. I spent FOUR hours with Chat...three supervisors. (Whoever decided that was a good idea should spend hell in an elevator). I ended up uninstalling lightroom, but the option to reinstall isn't available. Help.
Full chat log below, if anybody is interested.
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forumswhere experts are online 24/7.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are now chatting with Chetan C. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Chetan C: Hello! Welcome to Adobe Customer Service.
Chetan C: Hi Natasha.
Natasha: hey
Chetan C: We appreciate your patience and regret the inconvenience due to high wait time.
Natasha: ok
Natasha: can you help me?
Chetan C: I understand that you have been asked for serial number for lightroom.
Natasha: yes
Chetan C: I will be glad to help you with this.
Chetan C: May I please have your email address registered with Adobe?
Natasha: get to it, please.
Natasha: [email protected]
Chetan C: Sure.
Chetan C: Thank you for the email address.
Chetan C: Please allow me a moment while I check to obtain the best solution for you. This will take 2-4 minutes, could you please hold while I do that?
Natasha: ok
Chetan C: Thank you.
Chetan C: Thank you for staying online Natasha.
Natasha: ok
Chetan C: Just to confirm, are you trying to download Lightroom from creative cloud?
Natasha: I bought the ps and lr package, and downloaded. I have them both open. Ps is fine, lr is prompting me for a serial number.
Chetan C: Thank you for the information.
Chetan C: In this case I need to transfer this chat to the technical department so that they can assist you better regarding this.
Chetan C: May I go ahead?
Natasha: ok
Chetan C: Thank you, please stay online while I transfer this chat for you.
Natasha: how long is this going to take?
Natasha: fine
Chetan C: Right now, I will transfer.
Natasha: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Poulomi'
Poulomi: Hello. Welcome to Adobe Technical Support.
Poulomi: Hi Natasha.
Natasha: hi. I just need a serial number.
Poulomi: As I understand Lightroom is asking for serial number. Is that correct ?
Natasha: yes
Natasha: hello?
Poulomi: Please be informed that there is no serial number for creative cloud and if it is asking it is a issue.
Natasha: I don't understand why you can't just give me a serial number.
Natasha: Ok. I know I'm not the first person with this issue. How do you typically solve this issue?
Poulomi: Thank you for the information.
Poulomi: I will be glad to help you with this issue.
Poulomi: May I know from where you have download the app from adobe.com or from creative cloud desktop app ?
Natasha: After I paid, I downloaded an Adobe installer, and from there, the ps and lr downloads launched automatically.
Poulomi: Okay.
Poulomi: May I know the email address that you used to login to creative cloud desktop app ?
Natasha: [email protected]
Poulomi: Okay.
Poulomi: Please give me 2-3 minutes so that I would go ahead and check what best I can do for you.
Natasha: ik
Natasha: *ok
Poulomi: Thank you for your patience.
Natasha: do you have an answer for me?
Poulomi: Open a Finder window. Choose Go > Go To Folder.Type /etc and hit return, find Hosts file in etc folder and copy it to Desktop.And then copy and paste it on the chat window.
Natasha: I'm sorry… where do I do this?
Natasha: I'm on a MAC
Poulomi: The above steps is for mac only.
Poulomi: Click on finder.
Natasha: Got that
Natasha: now?
Poulomi: Then Choose Go that you find at the top.
Natasha: ok
Poulomi: Then select Go To Folder.
Poulomi: Type /etc and hit return, find Hosts file in etc folder and copy it to Desktop.And then copy and paste it on the chat window.
Natasha: hang on
Poulomi: Sure.
Natasha: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost
Natasha: Did I do that right?
Poulomi: Just to confirm is it the full host file ?
Natasha: it's titled hosts
Poulomi: Yes, you did the right Natasha.
Natasha: there are two more files in etc: hosts.ac and hosts.equiv
Natasha: ok
Poulomi: Thank you.
Poulomi: May I know if you are in home network or corporate network ?
Natasha: home.
Natasha: Please let the supervisors know that having a universal serial problem to give people when they encounter this problem would be A LOT easier and efficient.
Poulomi: Okay.
Poulomi: Launch the app and click on 'license this software'.
Natasha: which - lightroom?
Poulomi: Yes, you are right.
Natasha: ok
Poulomi: Just to confirm did you get the option 'license this software' ?
Natasha: no.
Natasha: It says welcome
Natasha: two options
Natasha: i have a serial number and want to license lightroom
Poulomi: May I know the two options ?
Natasha: there's a buy button under that one
Poulomi: Click on license lightroom .
Natasha: and a "I want to try" saying there are 30 days in your trial period
Natasha: that's checked.
Natasha: the license option is checked
Natasha: and the United States.
Natasha: when I hit next
Natasha: it asks for the serial number
Natasha: Is there no way to do this faster?
Natasha: I didn't want to spend 2 hours licensing photoshop this morning.
Natasha: Do you have a supervisor?
Poulomi: In this case lets try some more trouble shooting steps.
Natasha: NO. I want a supervisor. I have no more time to do this. The problem is not on my end.
Natasha: I've just paid you over $100. Send me a new download link or a serial number.
Poulomi: Please allow me 2 minutes while I check for it.
Natasha: ok
Poulomi: Thank you for your time and patience.
Poulomi: Natasha, we truly understand your concern , we do feel the same if we were in your situation. Please allow me to access your system and then we will try to resolve this issue with in few minutes Natasha, if it not resolved then I will definitely transfer the chat to our Supervisor, is this fine with you?
Poulomi: Could you please confirm if allow me to access your system and then we will try to resolve this issue with in few minutes ?
Natasha: You want to access my computer?
Poulomi: Okay.
Natasha: Not a chance
Natasha: GET ME A SUPERVISOR OR SEND ME A NEW DOWNLOAD LINK.
Natasha: I'm sorry, this is very frustrating, but I absolutely will not allow you to access my computer.
Poulomi: Okay
Poulomi: Let me check with the supervisor
Natasha: great
Poulomi: Please stay online while I transfer this chat to our Supervisor.
Natasha: hurry please
Sharath: Hi Natasha. My name is Sharath, I'm the floor supervisor.
Natasha: ok
Sharath: Please allow me 2-3 minutes, while I check your chat interaction with Poulomi.
Natasha: just do it.
Natasha: I have NO MORE TiME to spend on this
Sharath: Thank you for staying online.
Sharath: I understand that you have purchased and install PhotoshopPhotography subscription, out of which Lightroom 5 is asking for serial number. Is that correct?
Natasha: I've said it at least 4 times in this chat.
Natasha: yes
Sharath: Natasha, I am sorry for the inconvenience cuased you with this regard. However, you have purchased a subscription version of Photoshop and Lightroom 5, for which you will not receive serial number to activate the product.
Sharath: Natasha, can I help you with few troubleshooting steps to fix this issue?
Natasha: well then it seems to me tat the download you gave me shouldn't be asking for one.
Natasha: Do you realize I've been chatting for 3 hours?
Natasha: I am not troubleshooting….the assumption is that there is something wrong on my end?
Natasha: NO
Natasha: Send me a new version
Natasha: this is absolutely ridiculous
Natasha: Who is your supervisor?
Sharath: Natasha, I do understand your concern, however, we have to remove Lightroom registrations files from your computer and re-install to fix the issue.
Natasha: You could have said that 3 hours ago.
Sharath: If I send you a new version, still the old registration files on your computer will prevent you from activation and prompt you for serial number.
Natasha: OK, so uninstall everything? And you'll send me a reinstall link
Sharath: In Finder, click on Applications and trash Lightroom 5 folder.
Natasha: are there any other steps?
Natasha: All Adobe or just lightroom?
Sharath: Once you trash Lightrom 5 folder, in Finder, click on Go > Go to Folder
Sharath: Type /library and hit enter
Sharath: Then open Application Support/Adobe folder and trash Lightroom folder
Sharath: Let me know once done.
Natasha: It's gone.
Sharath: Now again in Finder, click on Go > Go to Folder.
Natasha: I uninstalled using a cleaner program
Natasha: Everything associated with it is gone.
Natasha: Now what
Sharath: Natasha, you need to manually remove Lightroom registration files from Application Support/Adobe folder
Natasha: Come on.
Sharath: Please oipen Application Support/Adobe folder and trash Lightroom folder under Library location
Sharath: *Please open Application Support/Adobe folder and trash Lightroom folder under Library location
Natasha: ok, everytthing is gone.
Sharath: Now again in Finder, click on Go > Go to Folder.
Sharath: Type ~/library and hit enter
Sharath: This is to navigate to users library location.
Natasha: ok
Sharath: In there open Application Support/Adobe folder and trash OOBE folder
Natasha: ok
Sharath: Now launch Creative Cloud Desktop application
Sharath: Sign in with your Adobe ID
Sharath: Then click on Apps tab and download and install Lightroom 5
Sharath: Are you installing Lightroom now?
Natasha: NO, it's not listed on the list of applications.
Sharath: Using Creative Cloud desktop application?
Natasha: You made me uninstall it.
Natasha: yes
Natasha: I'm sorry. I'm done with you
Sharath: Just to confirm, are you not getting option to install Lightroom 5 using Creative Cloud ?
Natasha: Yes
Natasha: Just, type in what I'm supposed to do.
Natasha: I'll be in and out.
Natasha: This is VERY FRUSTRATING.
Sharath: Natasha, on the top right corner in Creative Cloud desktop application, click on the small gear icon and click on Preferences
Sharath: Under Accounts tab, click on Sign Out.
Sharath: Then again, click on Geat Icon and select Quit.
Sharath: *Then again, click on Gear Icon and select Quit.
Sharath: Once you close Creative Cloud desktop application, launch it again, sign in and try to download Lightroom
Sharath: Are you able to start Lightroom installation?
Sharath: Natasha, please keep me posted every two minutes as to avoid chat disconnection due to session inactivity.
Sharath: I am sorry, did I lose you?

I don't know if it will help, but the http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
--has a link about why you are prompted to enter a serial number
--has a link about installing and updating
-Discussion of RE-installing http://forums.adobe.com/thread/1398961?tstart=0

My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless

I purchased a Lightroom 5 upgrade license on July 25th. I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase. I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result. Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site. Apparently this must have failed. I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page. I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes. The only other support option was a link to this forum, hence this post. Hopefully someone from Adobe can retrieve my serial number and contact me. Failing this my only other option will be to contact VISA and open a claim.
My comical-if-it-weren't-so-sad conversation with Adobe support:
Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Bhagawan.
Bhagawan: Hello! Welcome to Adobe Customer Service.
Joel: Hello
Bhagawan: Hi Joel.
Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
Joel: I bought a Lightroom 5 upgrade back in July
Bhagawan: I will be glad to check and help you with this issue.
Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
Joel: Thanks
Bhagawan: I'll be right with you.
Joel: ok
Bhagawan: Okay.
Bhagawan: May I know the email address, please?
Joel: ******
Bhagawan: Thank you.
Bhagawan: Let me check on this.
Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
Joel: Sure:
Joel: Joel ****
Joel: **********
Bhagawan: Thank you Joel.
Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
Joel: I only see Lightroom 4 ... not Lightroom 5.
Joel: But I'll try
Joel: Give me a sec
Bhagawan: Sure.
Joel: Nope...still only shows Lightroom 4
Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
Bhagawan: Okay.
Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
Bhagawan: Please give me a minute or two.
Joel: ok
Bhagawan: Sure.
Bhagawan: Thanks for staying online.
Joel: np
Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
Joel: ok
Bhagawan: Please stay online.
Joel: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Naveen R.
Naveen R: Sorry for the wait. Please do stay online.
Naveen R: Hello! Welcome to Adobe Customer Service.
Joel: ok
Joel: Hello
Naveen R: Hi Joel.
Naveen R: I understand that you are unable to locate the serial number.
Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
Joel: Apparently, this didn't work. I have my VISA transaction information if required.
Naveen R: Thank you for the information.
Naveen R: I will be glad to check and help you with that.
Joel: Thanks
Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
Joel: got = go
Joel: sry
Naveen R: Thank you for waiting. One moment please.
Joel: ok
Naveen R: I'll be right with you.
Naveen R: Sorry for the wait. Please do stay online.
Joel: ok
Naveen R: Thank you for waiting. One moment please.
Naveen R: Sorry for the wait. Please do stay online.
Joel: Will it take much longer?
Naveen R: Let me check on that.
Joel: Are you alive?
Naveen R: I'm sorry due to application error I'm unable to check on that.
Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
Naveen R: I will provide the steps to locate the serial number on your Adobe account.
Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
Naveen R: Please login under a different browser.
Joel: Already tried. Used IE then Chrome
Naveen R: Delete the cookies refresh your browser.
Joel: Same problem
Joel: Please provide me with a number to call
Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
Naveen R: *There you can locate the serial number which you have registered.
Joel: I've already done that.
Joel: It is NOT listed
Joel: Which I've been saying for the past 40+ minutes
Naveen R: May I know the email address you logged into Adobe account?
Joel: ******
Naveen R: Thank you.
Joel: ...
Naveen R: Thank you for waiting. One moment please.
Naveen R: I see that your serial number is registered under your account.
Joel: Lightroom 5
Naveen R: I will provide you the serial number via email after ending this chat.
Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
Naveen R: Yes. Due to some technical error you are unable to locate it.
Joel: ok please send the serial number
Naveen R: Sure.
Naveen R: Is there anything else I can help you with?
Joel: No
Naveen R: You are welcome.
Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info. I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see. At least I should be able to install LR5 on my new machine now.
Edit: I also just discovered that the serial number is listed under My Orders, but not under My Products. Weird. In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.) Very strange but it's all good now.
Edit #2: OK now I just feel silly. I just received an email from Naveen with an actual support case AND the correct serial number. So, I stand corrected. The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me. Thank goodness I washed both feet today...

HT1349 I don't have a MAC, I have an HP pavilion a706n so I don't know what the serial number is. The HP serial number was accepted and neither was my itunes serial number. Does anyone know where to find the serial number?

I am trying to find the serial number that is required by itunes for troubleshooting. But the trouble is, I don't know what it is.
My computer is a HP (not a MAC). I have the itunes serial number. Before loosing my almost 5000 songs I was using an
older version of itunes. I thought if I upgraded to the new version that I would get my itunes back. When I noticed the songs
were gone was when I was taking saved items from my documents into a new 500G hard drive I bought yesterday. After
loading a bunch of stuff it (not any itunes) I went into itunes and ALL of my songs were gone. What happened? What should
I do? & Where is that serial number they are talking about?

Hi Susan,
Not sure why your post ended up in the Apple Server section but here goes.
By default your music should be located in one of the following locations
which you can see by clicking on My Computer
Windows XP - C:\ - Documents & Settings - Username (your name or your login name) - My Music - iTunes
Windows Vista/7 - C:\ - Users - Username - My Music - iTunes
it's unlikely your music has been wiped and more likely that iTunes can't find the library file that tells it what music is in your collection and where it's located. This can happen if you renamed or moved one of the folders above to something/somewhere else. Another idea is to do a search and look for files in a format used by iTunes such as .mp3 or .aac which might show you where they are.
Hope that helps
Beatle

My MacPro was stolen. How can I retrieve the serial number?

My 3.5 yr Macbook Pro was stolen and I didn't record the serial number. I need it for the police. Who can I contact at Apple to see if they have my number? I financed the computer through Apple.
Is there some kind of internal tracking device in the MacPro that can lead me (the police) to finding it? I did not install any tracking device on it, but didn't know if it came with one already built in- like the Iphones have.
Any help you can offer would be appreciated.
I'm Desperate and am sick that I didn't record it in advance.
Thanks for your help.
Sue

If you registered your computer with Apple & setup a support profile, you can login & retrieve your SN there. If you didn't do such, you can try calling AppleCare.
If you didn't setup Find My Mac or similar before your computer was stolen, there is no way to track it. Change all of your passwords, report the loss to the police & your insurance company.

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