HT1369 My Ipod account is saying that my ipod is synced to a differnt account, please help.
Hi there.
I have been having trouble with my Ipod nano. It was working great for the first few months, and it was simple to download, and sync songs to it. But it suddenly began to say that my ipod was synced to another account. I have tried to run the diagnostics, and the results are attatched. I did have to connect my ipod to my cousins accont back a few months ago, because we needed the songs for school. Those were the last two songs I purchased. I was able to upload music off CD's after that, then it started giving me this message about my account being synced to another account. I tried syncing it anyway, but it gives me the option to either delete the previous syned information, and I can't do that, because I purchased $50 worth of songs, and I can't loose them. If anyone can help me, Id' be very grateful.
Olivia.
( Here's the Diagnostic tests results. My Ipod was plugged in the whole time.)
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Acer Aspire 7741
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D8AC1C0C3AD258
Current user is not an administrator.
The current local date and time is 2012-07-24 12:51:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
The drive F: Novatel Mass Storage Rev 1.00 is a USB 1 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EFA9F465-07F2-4F59-AD2A-46FBE5317F65}
Description: Verizon Wireless - VZAccess
IP Address: 75.207.43.230
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers: 66.174.71.33
66.174.95.44
Adapter Name: {5DDD3447-D384-4069-9337-524C482C43BE}
Description: Atheros AR5B93 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {379810E1-DDC2-4B05-9656-FD959C2A355C}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Active Connection: Verizon Wireless - VZAccess
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-07-24 11:39:51.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
OLIVIA (H:\), iPod nano (6th Generation) running firmware version 1.2
Serial Number: DCYGRS51DCMN
Bus Speed: 61440
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Please help! It's like I've completly lost my entire account, including the movie I bought.
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