HT1373 purchased game not recognized

purchased game app not recognized on 2 nd mac. How to copy purchased game between computers

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  • Nano 3rd generation recently purchased is not recognized by iTune Account

    I recently purchased a Nano 3rd generation that has no songs or any other type of media on it.  It does have a device name "user1". I need to change the device name to match my current iTunes account so that it can be synced with iTunes.  I ran the diagnostics but while iTunes seemed to find the device, the sync test would fail.  See below.  I am trying to find out how to correct this problem so the device can be loaded with the current library. 
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Acer, inc. Aspire 6530
    iTunes 11.0.1.12
    QuickTime 7.7.3
    FairPlay 2.2.32
    Apple Application Support 2.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.1.3
    Apple Mobile Device Driver 1.63.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.xxx
    Gracenote MusicID 1.9.6.xxx
    Gracenote Submit 1.9.6.xxx
    Gracenote DSP 1.9.6.xx
    iTunes Serial Number 002xxxxxx32D02xx
    Current user is not an administrator.
    The current local date and time is 2013-01-23 09:39:04.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    Advanced Micro Devices, Inc., ATI Radeon HD 3200 Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Device Connectivity Tests ****
    iPodService 11.0.1.12 is currently running.
    iTunesHelper 11.0.1.12 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Standard Enhanced PCI to USB Host Controller.  Device is working properly.
    Standard OpenHCD USB Host Controller.  Device is working properly.
    Standard OpenHCD USB Host Controller.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    USER1'S IPO (F:\), iPod nano (3rd Generation) running firmware version 1.1.3
    Serial Number:       5U7405V7YXT
    Bus Speed:             61440
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    Start by working through all of the troubleshooting suggestions here.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • Purchased games not found - argh!

    Follow-up to previous post.
    I purchased a second game from the app store, Cro-Mag rally.
    So now I have Monkey Ball and Cro-Mag in Applications in itunes.
    They are there - I can see them, open them in finder, get legit "get info"
    on the files, etc. All looks good.
    When I sync the iphone (1st gen phone with the v2.0 update), the free apps sync,
    but I get an "application not found" error on both the purchased games.
    Still digging...
    Thanks,
    /jim

    The purchased games are working now!
    Here's the deal. For the life of me, I couldn't find an option to deauthorize my computer after
    I deleted all the apps from the iphone. I found this link;
    http://support.apple.com/kb/HT1420
    Went into my account - account settings, credit card, etc, etc, looked all over and could
    not find the option to deauthorize my computer. So...
    For grins, I reconnected the iphone and reinstalled all the app store apps. This time,
    Cro-Mag and Monkey Ball installed and are working.
    No idea why, but it's working.
    Thanks,
    /jim

  • I purchased a Lightroom upgrade (4 to 6) four hours ago and can still not download it; purchase order not recognized

    I purchased a Lightroom upgrade (4 to 6) four hours ago and can still not download it

    Hi there
    Occasionally orders are reviewed manually during US business hours.  We would expect your order to be released within 8 hours.
    Sorry for any inconvenience caused.
    Kind regards
    Bev

  • PayPal Purchase Field Not Recognizing Form Field

    Hello,
    I have a form with a yes/no question. If they answer yes, they will need to pay $20. If they answer no, no payment should be added. All other yes/no questions on my form have appeared as Purchase Fields within "Collect Payments" section under the "Options" menu, but these questions, which are at the end of the form, do not appear.
    I have 7 purchase fields that are working correctly. Could it be a max number of purchase fields allowed?

    If you mean the fields "Attendee x plans to attend the Churchill Downs event ($20)", I do see them in the available purchase field list. Please see the fields circled in red in the attached screenshot. Actually, you have already chosen the Yes option of those fields as purchase fields (see the last 4 items in Options->Collect Payments->Purchase Fields), so only "No" choices of them are listed.
    The other yes/no fields "Attendee x plans to attend the opening reception" are also listed. I have circled them in blue in the screenshot.
    Please let me know if you see something different. In that case, please send me a screenshot of what you see.
    Thanks,
    Eman Fu
    Senior Computer Scientist
    Adobe Systems Incorporated

  • Purchased app not recognized on new phone

    i upgraded my iphone 4 to a 5s today and one of my apps isn't showing up on the new phone after i synced everything.
    apparently i hadn't backed up to the cloud after i purchased the app but i thought i did. oops!
    i paid 1.99 for it and i'm trying to avoid paying again. any ideas?

    Hello zoography,
    The article below details how to download items you've purchased from the iTunes and App Stores.
    Download past purchases
    http://support.apple.com/kb/HT2519
    Cheers,
    Allen

  • Purchased game not on Mac or iPod.

    I purchased Infinity Blade on my iPod this morning, along with NFS Hot Pursuit. I made a mistake by syncing my iPod while downloading Infinity Blade And now it doesn't show up on my iPod or my Mac. Then I opened my iTunes on my iPod and it asked for my password, so I entered it but nothing changed. I know It charged me though as I saw my iTunes balance drop the listed amount, so I was wondering if anyone knew of a way I could get this app back. I won't be able to get back to my Mac before tomorrow evening so if it is possible to get it on my iPod again without my Mac I would love it, but I understand if that isn't possible. =P
    Thanks for all help! =D

    http://support.apple.com/kb/HT2519

  • I just bought a new ipod and I'm trying to download my itunes library and games but itunes is not recognizing my new ipod. I have followed all the instructions from apple asistant except deleting and reinstalling itunes.  What can I do.

    I bought a  new Ipod (5th generation).  I am trying to sync it to my itunes.  I tunes does not recognize my new ipod. It is registered.  I was only able to download purchases I made from my old ipod.  I cannot download my itunes library or any of the games I have purchased. I tried using the troubleshooting guide to no avail.  The only thing I did not do was to uninstall and reinstall itunes.  I did update it to the latest version. How can I get  itunes to recognize my new ipod?

    - You do have iTunes version 11 on the computer, right. Saying the latest is not sufficient.
    - Have you tried everthing here:
    iOS: Device not recognized in iTunes for Windows
    - You should
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Your library/media will not be affected.
    - Does the iPod charge?

  • I can not buy the gem in the "clash of clans" game, It says "My purchase could not be completed". How I can solved this problem?

    I can not buy the gem in the "clash of clans" game, It says "My purchase could not be completed". How I can solved this problem?

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I am using a 2003 eMac and am running on Mac OSX  vs 10.4.11. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message:  Cannot complete i Tunes Store request. A required iTunes com

    I am using a 2003 eMac and am running on Mac OSX  vs 10.4.11. I amrunning iTunes 8.2.1 (6) and not able to upgrade iTunes on this computer. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message:
    Cannot complete  iTunes Store request. A required iTunes component is not installed (-42404)
    Please help.

    Is this music purchased back in DRM days? I don't actually have any iTunes music so I can't test with my iTunes 7.5, but I know that without iTunes 10 you cannot even connect to the store anymore.  I wouldn't think that would require an active connection to the store all the time, otherwise how could you play music on a computer in the middle of nowhere?  Did you do something to trigger iTunes suddenly wanting to connect and check on machine authorization?

  • I have problem with buying in games , I got the massage that the purchased can not be completed , please contact iTunes support.. I need help for my case please

    I have problem with buying in games , I got the massage that the purchased can not be completed , please contact iTunes support.. I need help for my case please

    http://www.apple.com/support/itunes/contact/

  • I just bought an iTunes card and I'm trying to buy a game and it keeps saying your purchase can not be made please contact the iTunes support. Why does it keep doing this?

    I Just bought an iTunes card from the store and I went to go buy a game and it's saying my purchase can not be made please go to iTunes support. But this keeps happening and I can only download free apps no apps that cost money and I did looked it up on google and they say to make sure there is no restrictions    And I did and it's still doing it. Please help

    Click here and ask the iTunes Store staff for assistance. Only they will know why for certain.
    (109346)

  • Repeat request 4 help - iTunes 6.0 not recognizing purchased

    I'm re-posting this question, hoping for help... thanks!
    iTunes 6.0 software not recognizing purchased songs
    ( msg # 1.: Posted Oct 15, 05 9:14 pm )
    Good Evening,
    I had written for help before, but couldn't get the 5.0.1 problem resolved. There was great advice (bnoir, et al), but lack of time and frustration played a factor.
    So I hear Itunes 6.0 is out and I figure it's a fix to the problems people had with the previous version. Maybe it is, maybe it isn't.
    I run iTunes on a Windows XP platform on an IBM computer (from the Dell people). I have a 3rd generation iPod, which has 20 gigs.
    My iTunes shows that I have 5239 songs (some of which are short comedy bits) that I've never had a problem uploading to my iPod before the upgrades (5 and above). Here's what I've done to resolve this problem so far:
    1) Uninstalled Quicktime
    2) Turned off my spyware and virus programs
    3) Downloaded the newest version of Quicktime (standalone application file)
    4) Uninstalled iTunes 5.0.1 version
    5) Restarted the computer
    6) With spyware and virus off, installed quicktime, then iTunes 6.0 version
    Everything seemed to be working well. I suddenly could play music on the newest version with my computer. It didn't freeze, I was thrilled.
    HERE COMES THE PROBLEM:
    Plugged in my iPod to do an update... haven't been able to do so since late August 2005. Got an error message that read
    "Some of the songs in the iTunes music library were not copied to the iPod "Josette's iPod" because your iPod software is too old. Got to www.apple.com/ipod to get the latest iPod software update."
    So now, instead of 5239 songs, my iPod only has 4858. It doesn't look like it downloaded any songs that I had purchased from the iTunes music store. That's 370 songs, none of which are showing. But theres a few more than that (do the math), but not many.
    I did a screenshot of the error message, which I typed out above. I'd send you the shot, but I couldn't figure out how to attach it to this forum.
    Any assistance would be appreciated. I'd love to hear these songs in my car! :-D
    Thanks,
    ~ Josette ~
    Relates to: Automatic Software Update
    Dell Desktop Home Computer; Windows XP; 20 gig IPOD
    RE: iTunes 6.0 software not recognizing purchased songs
    ( msg # 1.: Posted Oct 15, 05 9:14 pm )
    Imaginette
    Joined: Oct, 2005
    Posts: 7 Oh yeah, one more tiny thing...
    Don't know if it makes any difference, but the iTunes software won't let me get into change info in the MY ACCOUNTS area. Says I need to change the computer date to sync up automatically with the internet. I checked the setting, and it does, so that can't be the problem.
    It also says to check the computer's ability to accept cookies. From the internet tools menu, I can see that I'm on Medium security level, and that's not changed since I had iTunes originally.
    I emailed this question to APPLE earlier this evening, but the reply said it would take around 72 hours to answer.
    Don't know if that's related or not... but it's worth adding to the pot.
    Is it worth going back and uploading an OLD version of iTunes? Maybe the 4.? version? (Not that I'd know where to find that, but it's worth asking).
    Bnoir, anyone?
    THanks a bunch!

    I returned the Mac Mini and got an iBook G4 instead.

  • ITunes is not recognizing my new computer and not allowing me to download my music that I already purchased even though it recognizes my registered iPod.

    I got a new computer and downloaded iTunes. When I tried to download music that I already purchased I got a message that my computer was not authorized although my iPod was plugged in and it was recognized. I don't see anywhere that I can register my new computer. Can someone help me?

    - You do have iTunes version 11 on the computer, right. Saying the latest is not sufficient.
    - Have you tried everthing here:
    iOS: Device not recognized in iTunes for Windows
    - You should
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Your library/media will not be affected.
    - Does the iPod charge?

  • Purchased games will not work with iPod Classic 160GB

    I purchased the original seven games (Bejeweled, Cubis 2, Mahjong, PAC-MAN, Tetris, Vortex, Zuma) offered by Apple when they were released for the 5th generation video iPod. That iPod has since died and been replaced by a iPod 160GB Classic. Like all of my purchased songs, I expected my purchased games to be compatible with my iPod. The games in iTunes are only listed as compatible with 5th generation iPod. I was happy to discover that there is a Check for Updates button at the bottom of iTunes so I assumed that all that I needed to do to be compatible with my new iPod is click on that button. Nothing seems to happen though. With the exception of Vortex which seems to no longer be available, all of the other games currently posted in the iTunes store show that they are compatible with the iPod Classic. It would seem evident that the Check for Updates button would address this issue. Why don't I see anything happening when I click on the button? I know that I must be doing something wrong since all of my purchased songs did not need to be repurchased to be compatible. I am guessing that I could repurchase all of these applications to make it work but I do not think that would be fair nor does it sound correct.

    in another discussion I read that you are supposed to rebuy the games from itunes store
    I am having the same problem with my new 120gig classic
    ip address http://discussions.apple.com/search.jspaq=game&dateRange=last90days&numResults=3 0&rankBy=9&threadID=1831211

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