HT1378 Can't update ipod. Shows checkmark and says ok to disconnect. Tells me to restore.

How can I update my ipod classic when it shows ipod is in recovery mode and needs to be restored?

Also, when I go to the Apple website and click on download update software a blocked pop-up symbol appears even if my Norton internet security is turned off. It says the download will start automatically, but nothing happens. Any answers for me?
Use your web browser to view the source of the page which tells you that the download will start automatically, and search the text for 'iframe' without the quote marks. To the right of iframe will be an URL; copy and paste this into the browser's address bar to download the file.
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