HT1379 Guys please help? My MacBook Pro won't start up. I have tried the resetting Mac's PRAM and NVRAM procedure with no success. All I see is just the black or grey screen although I hear the drive running.

Guys please help? My MacBook Pro won't start up. I have tried the resetting Mac's PRAM and NVRAM procedure with no success. All I see is just the black or grey screen although I hear the drive running.

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Please help, my macbook pro won't boot

Hey there, i need help
My macbook pro wont start, so after i press the power button, the apple logo will pop out with a rotating circle below the logo, and there's also a bar below, but in my case that bar will only run til almost complete (there's only about 0.1cm left) and it'll suddenly go off
I've tried to use Safe Mode boot and fsck -fy, they didn't work.
I've also tried to enter the Disk Utility and repair the hd, but it keeps on experiencing error, it says "Error: Disk Utility can't repair this disk ...." for both the TOSHIBA and Macintosh HD
From what i remember i haven't ever used the Time Machine backup before
How do i fix this without losing my files? I have bunch of important projects there and i need to finish them soon
Please help, thank you

Hi srhnizomi,
If your Mac will not boot past the grey Apple screen, you may find the following article helpful:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Regards,
- Brenden

Help, my macbook pro won't start anymore

Hello all,
I have had some issues with my macbook pro lately:
A few weeks ago, my Macbook started freezing and making alarm sounds. I didn't do anything about it because it happened only a few times per week.
Suddenly it happened 4 or 5 times in a row, and after x times my Macbook wouldn't go past the grey start-up screen (Apple logo loading). So I was unable to login.
I solved the ''issue'' by erasing the disk. My Macbook worked again, but all data was gone. The freezing issue was gone as well.
But 2 days ago, it started.. again. And today, my Macbook suddenly crashed/shut down. Now, I am not even able to start my macbook. It doesn't show anything, if I press the power button, nothing happens.
I did a SMC reset, and my Macbook worked, but only for 15 minutes. It just happened again. Something is clearly wrong and I don't know what.
Sometimes, my Macbook instanly freezed when I connected the power cord. And I think the power cord is broken, last few days it barely charged the Macbook.
Please help : (.
Stores close in 2 hours (9 PM), and I need to find a solution. What do I need to replace and buy?
**PLEASE HELP**

- The memory you are talking about, that's the same as RAM right?
Yes.
It's unclear whether you did anything with the memory or not, but even if you didn't, even a Mac's originally installed RAM could fail and cause the exact symptoms you describe. To test memory you can use Apple Hardware Test, though only a report of a failure can be considered definitive.
Also, I checked my magsafe, and the 2 power connectors are a little bit curved/bent. I am planning on buying a new Magsafe + new RAM (memory?). I think that will fix it?
I don't know, but it's not a good idea to use a power adapter or a MagSafe connector that you know is damaged.
For a definitive diagnosis it would be best to take your Mac to an Apple Store for evaluation. Schedule an appointment. Bring your power adapter. Even if you have to purchase a new power adapter there, the price isn't very different than you are likely to find anywhere else. Counterfeit, non-Apple power adapters can be hazardous to you, your Mac, your property, or all three, so buy it from Apple.
Memory on the other hand is another story. You can purchase RAM guaranteed to work from one of two vendors known to support Macs - Crucial or OWC / MacSales - much cheaper than from Apple.

HELP MY MACBOOK PRO WON'T START UP

Help! I was using my MacBook Pro halfway and it suddenly turned off! My battery was flat when I turned on and so it shut down and then I turned it on again while charging. It was working perfectly fine then until this happened. Then there was problem with my charger. It was flickering very dim green to orange. It's still under warranty so I brought it down to the service center to get it fixed. I'm quite worried that there might be a problem with my HD as this laptop is for my school hence there's a lot of important data inside. I don't do back ups hence I'm doomed! Do you think there's a problem with the motherboard/logic board or the hard drive itself?

Hey there Jesstasmin,
I see that you are getting a gray screen upon startup of your Mac. I have an article that will help you address and troubleshoot this issue effectively:
Mac OS X: Gray screen appears during startup - Apple Support
http://support.apple.com/en-us/ts2570
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Help! macbook pro won't start up, horrible beep + error

When I start up my mac I get a horrible beep from the os x.
I already buyed myself a new battery
I made a picture of the error.
Can please someone tell me what to do?
my mac: macbook pro early 2009. 2.66 ghz

hello,
I went back home 2 get the discs
The first methode ( throw windows) didnt work for me
So I booted mac again. I hold down the C button to get 2 the install disc.
( i hoped I didnt get the beep or the error screen)
Thankfully it started (after holding c button) my installation disc. @ the moment Im erasing the whole drive. ( i already have a backup of the important files )
Thank you for your help and time. I almost buyed a new hard drive because I thought the harddrive is probably broken.

Macbook Pro won't boot up - i have tried a few steps and still no luck

I have MCP late 2011 - running the latest Mountain Lion. I just had it at the apple store a few weeks ago for a routine checkup. Everything was fine.
I was using it last night and it locked up. I did a hard restart, got the startup chime, then the gear spinning, then shortly after the pointer appears. It turns to the pinwheel and sits forever. the white screen dims to a 'dirty white/brown' color and it will just stay like this.
I restart and enter safe boot. During the startup - I see the progress bar and it gets about 1/3 complete then the screen changes and the safe boot login page appears. I am the only user, along with the guest option. If I select my profile and password the gear will just spin forever and the pinwheel returns again. Nothing happens. If I select guest-- it will work.
Using guest - I used the disk utility. I repaired the disk - and it says everything is ok. I also repaired the disk permissions. It found a lot of problems with itunes and extensions from that. It states all have been repaired, however if I restart and then rerun the disk utility: it catches the same permission errors... like it never was repaired.
I also tried the FSCK after the command S startup ... it says it all was good but no change.
So - is it a problem with my profile? What am I missing? Is it the HDD? Is it the OSX? I travel extensively and I used my timemachine before I departed. I keep that at home as a safe copy... but now I am on the other side of the world!! AGHH!
This machine is still covered under applecare... until march. Help!?
Thanks - JC

Hello Jaycakes
The next thing to try is to reinstall OS X Mountain Lion, check out the articles below for further troubleshooting.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
OS X Mountain Lion: Reinstall OS X
http://support.apple.com/kb/PH10763
Regards,
-Norm G.

MacBook pro won't start up after I tried latest upgrade, 10.7.3

I can't get MacBook pro to start. Stuck with spinning wheel. I have tried safe mode boot and it will not even recognize. Any ideas?

I'll assume you have backups of all your data. If that assumption is wrong, don't follow this suggestion. Boot from your recovery partition (command-R at startup) and reinstall Lion. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade.

Hi! My MacBook Pro won't start! HELP !!!

Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
Has anyone had this same problem?
All I get is white screen + grey Apple and spinning grey disk... it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
This MBP is from 2011, runs on OS X 10.6.8
I tried booting with OS X Snow Leopard CD, it didn't work! (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
When i run coomand on root# fsck -fy --> RESULT = my HD was checked and seems to be FINE!
Thanks

Please make a Genius Appointment and take it in for service.

My MacBook Pro won't start up. What do I do?

My MacBook Pro won't start up. What do I do?

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).

MacBook Pro won't start after changing access rights

I did something very wrong. Unfortunately I changed the access rights of Macintosh HD for "everyone" to none.
Result, my MacBook Pro won't start anymore.
Already tried the installation disk, reset password for root and users. No result.
Help program "check acces rigths". Didn't work either.
How do I reset the access rights of Macintosh HD?

https://discussions.apple.com/docs/DOC-2240
The first solution is what you're looking for.

My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!

My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!

The folder with the question mark indicates that the machine is unable to find a bootable volume on startup. This is typically caused by one of three things:
1.) The internal HD has failed or is failing and needs to be replaced
2.) There is significant directory damage to the volume that requires repairing in order to boot
3.) Some other internal component failure between the HD and logic board
I'd ranked them in the order that is most common (from my personal experience). Boot to the OS X Recovery tool and attempt to repair the startup volume. If that fails or the drive is not detected it's usually a tell tale sign of a failed HD.

Attn: macbook pro won't start up past grey screen NO MATTER WHAT

my macbook pro won't start up past the grey screen, NO MATTER WHAT I DO. i've searched all the discussions on this, and NOTHING WORKS. nothing caused this either - i was just browing the internet and using ichat, and my computer shut down, and that is when this started.
I am EXTREMELY disappointed with this bullstein. My computer works great, etc., and I support mac and apple to the nth degree, but then some stupid crap like this happens and I can't use my computer at all. I have to use my sister's **** ibook g3 to even do this.
PLEASE HELP. do NOT post what you have already posted in the other discussions, and i've already been welcomed to the boards. I can't go to an apple store because i'm on vacation in new mexico for the summer, and there no stores anywhere near here. is there any real advice around here? I need to use my computer. That is why I spent close to $4,000 for it with upgrades and software.

where can i get an install disc for the macbook pro?
You really need to use the one that came with your MBP. If you don't have it, a retail Tiger OS X disc should work.
also, could an archive/install potentially free up some harddrive space on my computer?
No, it will actually use more space, so you will need at least 6G of free space. To clean your hard drive, use WhatSize.
WhatSize >>
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
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My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My MacBook Pro won't start up please help me

MacBook Pro won't start up what should I do?

Hey eddydamasio,
Thanks for the question. I understand that your MacBook Pro won’t turn on. The following article may help to resolve your issue:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Note: if you hear a startup chime or the fans running, see this article instead:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Thanks,
Matt M.

My MacBook pro won't start. It is frozen on the gray screen with the apple. Please help?

My MacBook pro won't start. It's stuck on the gray screen with the apple logo.

Reinstall OS X:
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

HT1379 Guys please help? My MacBook Pro won't start up. I have tried the resetting Mac's PRAM and NVRAM procedure with no success. All I see is just the black or grey screen although I hear the drive running.

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