HT1379 White screen of death help!

I have the white screen of death, no word or symbols. I have a DVD in the drive and can't get it out so I can insert my startup disk to fix it. How do I remove it? Wireless keyboard and mouse.

The icon you're seeing means that the Mac can't find your hard disk or read from it.
Insert the first of the two recovery disks that came with your computer and hold C while you turn it on. This will boot from the DVD. From the menubar, choose Disk Utility and see if your hard disk is listed in the left-hand pane. If not, restart the computer and hold D this time. Run the Apple hardware test and see if it passes.
If your hard disk IS listed in Disk Utility, choose "Verify Disk" and if any problems are found, repair it. Try restarting after that.
If the disk is not listed, and the Apple hardware test fails, your hard drive has most likely gone bad and will need to be replaced. You can take the computer to Apple if it's under warranty and they'll do it for free or you can do it yourself by following these directions:
http://manuals.info.apple.com/en/MacBook13inch_HardDriveDIY.pdf

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    Hello to the community.....not happy today with my mac.  My name is denyason, from the uk.
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                    2tb hard drive
    It came with no cd and my SuperDrive doesn't work. 
    I have the latest updates with Os lion as of 9th February 2012.
    Turned on mac- stuck on white apple logo screen with spinning gear. So I entered safe mode- pressed shift and load bar springs up on apple logo screen.......does about a quarter then it disappears and nothing happens- stuck with the spinning gear again.  This is very disappointing considering I paid nearly 2 grand for this feb 2010.  Only 2 years old.  What do I do.  I only have an 1 tb external hd for backup.  If one can't even get to safe mode what do they do?  Searches say install cd but I didn't get one with mine?
    Help would be great but luckily I recently got an iPad so at least I can use the web. 

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  • HT4623 My iphone 5 is stuck on the "white screen of death" HELP!?!?

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    Hi there,
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    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
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  • White Screen of Death Questions [PLEASE HELP!]

    If someone actually cares about my issue, they will read all of the following. Let's see how many of you are out here and how many just want to answer simple short questions for reputation.
    Okay, so I've ran into my first ever iPod Touch issue. I've never owned an iPhone, but I have had an iPod in the past and know a bit about them. I'm going to be 100% honest and I need a serious answer because I'm upset and angry. If anyone can be bothered to read the following, THANK YOU. If anyone could help me out in any way by giving me suggestions/tips and/or a solution, THANK YOU. But anything that can help is appreciated.
    I had my board shorts on when this ocurred. I went to the toilet, doing my own business. I had my iPod Touch in my bank pocket which went to about half way down my thigh. The iPod Touch at the time was facing away from my thigh. Pulling down my pants, the iPod Touch hit the tiled floor. It hardly even hit the floor, all I heard was a little click and I realised it was my iPod. It was flat at the time, I picked it up and pressed the Home button immediately to ensure it was okay. It sort of lit up like a white background, but had a very low opacity. Since it was flat, I assumed it was normal.
    Putting my iPod on charge right after my toilet break, I waited and waited for it to charge quickly enough for me to see the screen as I was a little worried not having seen that faded screen before. When the Apple logo was to appear, it gave me a lit up white screen. I was so confused as there were no marks AT ALL on my screen or any other part of the iPod.
    NOTE: My iPod is still under warranty.
    Did my research and came to the conclusion that it was the infamous 'White Screen of Death'. Where do I go from here? I have no clue!
    I have important information such as a To Do list and my Contacts within the iPod. I NEED to retrieve this information. Is there any way I can do this?
    I can still use the iPod, as if the screen were showing. Sounds are working, but there is just a blank, lit up white screen. Sometimes when I hold the Home button, On/Off button & the Volume Up buttoon all at the same time for ~10-20 seconds, the Apple logo comes up as if the screen was all fixed. 5 Seconds later, it goes all funny as if there were faded white lines and a faded white background but still being able to see the logo/screen. When the iPod loads, it just goes back to the lit up white screen.
    Here's another odd thing to this, when I leave my iPod Touch sitting in a spot remotely, without touching it for a few hours, when I come back to it and hit the Home button, the iPod will begin to work fine as if nothing ever happened. No white screen, no nothing, just simply use it as I wish. I can even sometimes lock it, and then unclock it again with it still showing perfectly. However, when I tend to click the On/Off button after this happens, or if I just continue to use it for ~1 minute, it will eventually do the same as the above paragraph in second last sentence.
    This may be important:
    The iPod charges fine.
    The iPod can be used with my computer and iTunes fine.
    To sum it all up, everything can be done, including using the iPod, but with a lit up white screen.
    Here are some questions I have for you guys:
    Will Apple cover this in my warranty?
    If they won't, what should I do?
    How much would a replacement screen cost?
    Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
    What could be the cause and why?
    How can I retrieve that important information? (Contacts & To Do List)
    Have you got any suggestions/tips for me?
    I need this resolved guys. I'm very upset and angry over the whole situation. If a little thump on the tiles like that (it's not like I dropped it or anything) can damage the screen that much, then this devices from Apple can't be very reliable. All I'm asking for is some genuine service/help to resolve my issue. If this can be done, I will be one VERY happy person.
    Daniel

    Will Apple cover this in my warranty?
    As stated above it is not covered by the warranty as it will be deemed accidental damage.  You can try explaining what happened to somebody at the Genius Bar and they may cut you some slack and replace it at no cost.  They might not though as Apple has started to really come down hard on eliminating replacing accidentally damaged iPods at no cost.
    If they won't, what should I do?
    Again, bring it into them anyways and explain what happened.  You have nothing to lose either way.  Otherwise, you really only have 2 other options.  Send it to a third party service center to have them take a look at it and possibly repair the iPod, or do some studying online and learn how to open up the device yourself and take a look.  There are some excellent step-by-step repair guides at http://www.ifixit.com/.
    How much would a replacement screen cost?
    This depends on where or how you have it repaired.  Here is Apple's repair pricing guide.
    http://www.apple.com/support/ipod/service/prices/
    Third party repair centers will cost less and they'll actually swap out the bad part rather than just replace the entire iPod as Apple does.
    Should I attempty to open my iPod if they do not cover it by warranty? (I have not attempted as I don't want to void anything).
    If you have a warranty on it still, I wouldn't quite yet.  Take it to your local Apple store as explained above.  Otherwise, I would only if you feel comfortable working with small electronics and consider yourself handy with them. 
    What could be the cause and why?
    As stated already, it could be a damaged or loose LCD ribbon cable or the LCD screen itself is damaged.  As to what exact component, there is no way to tell.
    How can I retrieve that important information? (Contacts & To Do List)
    Make a backup of the device in iTunes before taking or sending it in for service or before you decide to open it up (if you do happen to go that route).  See here what is included in the backup of the device.
    iTunes: About iOS backups
    If you get a new or replacement device you can restore it from that backup.
    Have you got any suggestions/tips for me?
    As I have already stated numerous times, try taking it into your local Apple Store and see if there is anything can do for you such as swap it out.  Remember that they are not obligated to do so since the damage is technically accidental.  Be kind and polite when explaning what happened. You never know what could happen!
    B-rock

  • I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present.  Need help?

    I have a 13 inch MacBook Pro (2009).  Recently I bought an extended hard drive because I had used up the memory on my iDisk.  As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down.  Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display.  Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains.  I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this.  I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro.  So could someone on here please help me?  It would be greatly appreciated & I thank you in advance!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • Since updating the software on my iPhone 3gs it has developed the so called "white screen of death". The phone has not been dropped or damaged in anyway, the problem only developed after software upgrade. Rung apple and they were less than helpful

    since updating my iphone 3gs software it has developed the so called "white screen of death" this happened immediately after software install. It has never been dropped or damaged. I have tried the solution which seems to pop up most of holding down the power button and the home button for 10 seconds but this hasnt helped at all. Tried ringing apple, who were less than helpful and disinterested as the phone is out of warranty. I am hoping there is a solution which doesnt mean shelling out for a new phone! any ideas?

    Basics from the manual are restart, reset, restore.
    Try all of these.
    If these fail, then:
    iOS: Unable to update or restore

  • HELP!!!!!!    (White Screen of Death)

    Ok i was downloading a new adobe flash update for mac and when i went to install it asked me to close out of any browsers.... so i did.... then it starts running slow and freezes up which is just what computers love to do....
    not so much with macs tho... anyway i shut off my macbook and restart it and i get the white screen of death.... what gives?? i tried everything to fix it... loaded the utility disc, command-option-r-p, took the battery out held the power button.... i mean everything... im ****** right now.... from what i have read about this white screen crap is i have lost all my data and files!
    if there is anything else i can do please tell me? the reason i got a macbook as a laptop was to not deal with daily PC issues like software crap and viruses and such things.... but now i have a hardware problem and im not happy.... its only been a few months since i got the macbook not even thru my 2nd semester at college.... anyway i need a solution and fast and there are no apple retail stores here in tallahassee florida please help

    It your hard drive have it replaced by apple I just got mine back. Same thing and yes what your seeing is the apple screen of death. I hope you have all of you info backed up.

  • White screen of Death. Reinstalled OSX Maverick but data is missing. HELP!

    Help! i had a white screen of death on my iMac. Did a check via disk utility and the hard drive seems to be fine. I have partioned the hard drive into two volumes previously.
    However, when I tried to reinstall OSX Maverick on the first partition, where it was originally installed, it was pointed out as being full and I was forced to reinstall it on the second partition. No problem with that.
    However, when I start up the iMac, there are no files to be found. And this is really very upsetting to me as they contain memories of my family which I really treasure.
    Am I doing anything wrong?  When I go in to the set up utility and try to select partition 1, it will still give me the white screen of death and that the disk is full
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    If you reinstalled onto the second partition and used the same username/password combo for your admin user account, then you can boot into the voluime, open up the original volume, and drag your data from it to the same places on the second volume. To reinstall, you need to remove stuff from the full volume.
    The following articles have some good tips:
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  • My screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

    my screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

    If you have not done a factory reset on the device, I recommend doing a complete  factory reset.  
    Factory Reset  - Warning this will reset device back to original factory settings.
    This method will not erase any MDN/MIN information
    Turn off the phone 
    Press Power + Volume Up/Down at the same time and hold until display will show a triage android screen 
    Display will show: 
    Reboot system Now 
    Apply sdcard:update.zip 
    Wipe Data/Factory Reset 
    Wipe Cache Partition
    Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device. 
    Display shows "All user data will be wiped out", press VOLUME Up to continue or VOLUME Down to exit. 
    Press Volume Up 
    Press Home to select "Reset System Now" - device will reboot
    If the problem persist I recommend having a store technician take a look at the device.
    Copy and paste the link below into your browser's address bar for the store locator.  
    http://www.verizonwireless.com/b2c/storelocator/index.jsp

  • White screen of death + labtop screen not working (HELP PLEASE)

    Hello guys and thank you for reading this.
    As you can probably guess, I am no computer pro. I own a HP labtop (A8 quad-core vision AMD). Recently I wanted to log back on it and found out that my screen had broken while I was moving out. I then proceeded to plug my acer screen to it with the blue
    plug (you know the one with the 2 little screws :P) and when I finally logged on I saw that i had what they call the "white screen of death".
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    Safe mode and everything. 
    It would be my greatest pleasure if someone could help me to get back into my labtop.
    Thank you for your consideration (sorry for the typos english is my 2nd language)<
    Gabriel.

    As per my understanding, boot up screen will come up on primary display. Since, primary is broken so you wont get it in external display. 
    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
    the thread.

  • I am getting white screen of death on my Macbook Pro, can someone help please?

    I am getting white screen of death on my Macbook Pro, can someone help please?

    Intermittent or inconsistent situations as you describe are the most difficult to resolve.  First step you should do is be certain that you have your data backed up.  I suggest that you do this by creating a bootable clone using Carbon Copy Cloner.  The advantage to this is that not only is it a backup but can immediately be used to run your MBP in the event of an internal HHD failure.
    The article that I gave you to start your search contains a link to this article:
    https://discussions.apple.com/docs/DOC-3353
    Though lengthy, it can resolve most issues if you go through all of the sections.  If you cannot achieve success, then an Apple store genius bar is the last option.
    Ciao.

  • White screen of death and reboot loop help!!!

    I have a problem with my curve, I have a white screen of death. This happens whenever I turn on my blackberry. Also my phone is stuck in a continuous loop of it rebooting, loading up showing the home screen and then rebooting again. What do I do? i have tried battrey pulls and pressing on the corners of the screen

    Deal with the rebooting first.  If you have a media card installed, remove it and test.   If it isn't the media card that is the problem, see if you can reboot in safe mode, then do a a full backup.   While in safe mode, after the backup, you can try removing any apps or themes you added and then test.  Ultimately you will probably end up reinstalling the OS.
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    Caveat: If have gotten the device wet or dropped it, all bets are off.
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  • Help needed-white screen of death while attempting to migrated files from imac to macbook

    Using the migration program on my macbook (about a month old), I rebooted my imac (about a year old) while pressing down the 't' key.  Instead of rebooting and bringing up the firewire symbol, I got the white screen of death.  Thankfully, I have gotten the imac working again (except I can't get it to recognize my wireless mouse)…but am afraid to try the migration app again for fear of having the same problem and doing irreperable damage......any suggestions for what went wrong the first time and what I should do differently?  Also, any ideas on how to get it to recongize my mouse? It has recongized my keyboard with no issue.

    Download at www.memtestosx.org
    Power on your MBP while holding down the Command and S keys to force Mac OS X to boot into Single User Mode. Once you see a black screen with white text, you can release the key combination. After all the system logging is done scrolling past, type 'memtest all 2' (without the quotes) to test all memory two times. Two passes should be enough to detect any blatant problems, but I wouldn’t hesitate to let it run for hours on end if I suspected an intermittent memory problem (memtest all). When complete, you should be greeted with “All tests passed” if your RAM is in good condition. If your system locks up or freezes indefinitely during the test, you may have a bad memory module on your hands.
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  • White Screen of Death, Please Help

    Hey Guys ;
    I have an imac 2010 with windows installed on it (No MacOS is installed). today I updated the windows and shut it down and after a few hours I turned it on but now I am only getting the white screen ! it doesnt boot up at all ! I dont know if this problem is related to windows update or not. it may be only luck that this has happened after updating my windows.
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    Yes , I was using the original grey DVD. I tried holding all possible keys ! nothing worked.
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  • White Screen of Death. Need a more in-depth help.

    My iPod Nano (6th Gen) has a white screen. The internet calls it the white screen of death. I read a lot of troubleshoots that tells me to do a hard reset. Unfortunately, I am stuck in the part where I have to wait for the Apple logo to come out after holding the Sleep/Wake + Volume Down buttons.
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    Deal with the experts and go to an Apple shop after you've made an appointment with the Genius Bar (or you may be lucky and just walk in to be served). They will have a quick look at the phone and give you a refurb replacement straight away if it is found to be faulty. I've had two replacements over the past 18mths (Original iPhone & 3GS) and the service is excellent.

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