HT1382 I've successfully backed up my old iTunes (from version 7.02) to a DVD. I'm hoping to restore it to my new Macbook, but when inserting disc to iTunes 10.7. it tells me that I've inserted a blank disc. What to do? Old iTunes7 does recognizes the dis

I've successfully backed up my old iTunes (from version 7.02) to a DVD. I'm hoping to restore it to my new Macbook, but when inserting disc to iTunes 10.7. it tells me that I've inserted a blank disc so it does not suggest to restore the content. What to do? The back up has definitely been a success as when inserting disc back to the old Mac and iTunes7, it does recognize the disc and suggests to add contents to the library.

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I have installed adobe reader onto my Mac but when I open up an adobe pdf it tells me that i need to accept the end user license agreement, quite, and then open up a new browser but i have never seen the end user license agreement. What should I do in ord

I have installed adobe reader onto my Mac but when I open up an adobe pdf it tells me that i need to accept the end user license agreement, quite, and then open up a new browser but i have never seen the end user license agreement. What should I do in order to accept the end user license agreement even though it never pops up when i install adobe reader?

Make sure Readr is closed. Go to the Applications form, look for the Adobe Reader icon, double click on it, and follow the lead. Restart Reader when finished.

HT204269 I can't find MobileSync/Backup/ in the Application Support folder in Library, I'm trying to find my phone back up from a few days ago before I bought my new iPhone, but when I searched on iTunes backup it has been replaced by the back up the day

I'm trying to find my phone back up from a few days ago before I bought my new iPhone, but when I searched on iTunes backup it has been replaced by the back up the day after that. Now all my data from my old phone is lost including some really important things. Also before that iTunes wouldn't let me sync my iPhone 5s data to my new iPhone 6 Plus, saying that the data is corrupt, that's where all this trouble started. I've been trying to back-up the old phones data so I can access it, but it's been replaced when ever I plug the new phone in, and no the 'sync automatically when connected' is not ticked. Please help me find my back ups.

Your iCoud account remains in iCloud even if your device is restored. (In fact, you can't delete an iCloud account from iCloud, you can only choose to stop using it.) If the device is restored, or it may no longer be signed into your iCloud account but your account will still exist in iCloud.

I have an Iphone and a mini Ipad. When I open Safari on my Iphone I can see the open tabs that are open in my Ipad, but when I open Safari in my Ipad it tells me that I don,t have any open tabs in my other device, which is not correct.

What can be the problem that the Icloud tabs on Safari don,t appear from my Iphone in my Ipad?

Make sure you have inadvertently turned on private browsing on your phone. It will not sync iCloud tabs if private browsing is turned on. There are some other troubleshooting steps you can look through here: http://support.apple.com/kb/HT5372.

I have my account in mexico but when I want to update an application it tells me that my account is from London, why is this?

I live in Mexico but This leyend appers everytime I want to update an application:
Account Not in This Store, Your account is not valid for use in the UK store. You must switch to the mexican store before purshasing.
How can I swith to a mexican store?
THANK YOU IN ADVANCE

Settings > iTunes & App Stores > tap your Apple ID: > View Apple ID > Country/Region
If you find that it is set to the correct region, log out of your iTunes Store account, restart your iPhone, and sign into your account again.
Regards.

Installed digital copy of movie to my Mac but when I download it to my iPhone it tells me that I'm not authorize to do that on my computer

I can't transfer my movie to my iphone

Make sure Readr is closed. Go to the Applications form, look for the Adobe Reader icon, double click on it, and follow the lead. Restart Reader when finished.

Hello ,my ipad says, ipad is disabled connect to itunes , but when i do it wont let bucouse it tell me that a eroor has happen with the passcode that i cant put in plz help

s

Force your iPad into Recovery Mode:
1. Turn off iPad
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad

HT203167 my pc was stolen i have a new one but when i open my itunes there is no music how do i retreive all my itunes music that was on stolen computer was thinking considering its my account

my PC was stolen now that i have new laptop was expecting that once logged into Itunes i could retreive all perviously downloaded music again but i cant see option anywhere. can someone please tell me how to get all my music back

Download Past Purchases
http://support.apple.com/kb/HT2519

My App store wont let me download new apps but when I go and try to activate it, it says thats its already been activated. What do I do?

Please Help!!!

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information.

ITunes Match info says"With iTunes Match, you can download some or all of your music directly from iCloud on a total of up to 10 devices and computers." but when I try to add a computer it tells me i have reached my maximum of 5 computers.

iTunes Match info says"With iTunes Match, you can download some or all of your music directly from iCloud on a total of up to 10 devices and computers." but when I try to add a computer it tells me i have reached my maximum of 5 computers.

You have old computers authorized that you are no longer using more than likely.
From http://www.apple.com/itunes/features/
Authorize and Deauthorize
Purchases you make from the iTunes Store can be played on up to five computers that you authorize using your iTunes Store account name and password. To authorize or deauthorize a single computer, choose Authorize This Computer or Deauthorize This Computer from the Store menu. If all five authorizations are being used, you can deauthorize all your computers at one time by choosing View My Account from the Store menu and selecting Deauthorize All.
You can then restart the authorization process with each current device.

I'm trying to create a new ichat Acc because for some reason the old one is not working, so I go to Create an Apple ID and start creating a new apple ID, when I submit the Acc it tells me that my Email address is already verified for another Apple ID and

I'm trying to create a new ichat Acc because for some reason the old one is not working, so I go to Create an Apple ID and start creating a new apple ID, when I submit the Acc it tells me that my Email address is already verified for another Apple ID and thats the only email address I have... What can I do?

There is no way to consolidate iTunes accounts.
Setting up an iPhone has never required creation of a new Apple ID.
You've apparently purchased content with both Apple ID's. Sign into the device with the correct Apple ID and sync the content.

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

I recently got a new iphone but when I restored it in iTunes one of my games that I have played for months RESET. How do I get my old game info back?

If you made a backup before you restored it you can restore your iPhone from a backup and your game data should be restored. When you connect your iPhone in iTunes you can right click on it in the sidebar and select restore from backup.

I have copied my iTunes library onto a new computer, but when I play back the songs there seems to be random "miss" or "drop out". No probs with old computer, just the new one. I'm onto my third new computer - same problem. Any suggestions please?

I have copied my iTunes library onto a new computer, but when I play back the songs using the new computer, there seems to be random "miss" or "drop out" during play back, similar to a small scratch on a vinyl record. Although when I play the same song over again, the "miss" occurs in a different location during the song. No probs with old computer, just the new one. I'm onto my third new computer - same problem. Any suggestions please?

You don't say which version of iTunes you are using, but the symptoms you describe have been encountered by some users with the 64-bit version of iTunes 12.1.
There is an alternative version for 64-bit editions of Windows here:
iTunes 12.1 for Windows (64-bit — for older video cards)
that seems to address the most of the playback issues that some users have been reporting with the full 64-bit version of 12.1.0.77 - including problems with Bluetooth speakers where either sound is degraded or completely absent. The alternative installer here is the same architecture as most previous "64-bit" versions of iTunes, i.e., a 32-bit application with a 64-bit installer. The "for older video cards" label appears to be something of a misnomer as some people have reported that this corrects problems found on current / high-spec systems.
Some users have reported that after installing this alternative version it is necessary to adjust the "Play audio using" selection (normally to "Direct Sound" rather than "Windows Audio Session", though this may vary based on your audio hardware/drivers) in Edit > Preferences > Playback to restore glitch-free audio (one part of the reported symptoms is that the "Direct Sound" choice isn't available, usually in Windows 8). It may also be necessary to ensure that your Bluetooth speakers are active and selected as the default audio device before you run iTunes.
If this doesn't address the issue, you may want to think about reverting to iTunes 12.0 - see Turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for steps needed to completely remove all installed iTunes components, and for links to the 12.0 installers.

TS4268 Help! Probably you have never experienced this, but I have lost the ability to iMessage. When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage." It's not a huge deal, but people with iPhones can't t

Help!
Probably you have never experienced this, but I have lost the ability to iMessage.
When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
It's not a huge deal, but people with iPhones can't text me back unless they try to re-send after finding out that their message wasn't delivered.
Help!
I think I have gone through every support option available, short of
Scheduling an appointment at the Genius Bar. But I have been to the store three times in the last three weeks.
To solve a different problem, the folks at the store replaced my iPhone 4S.
I came home and loaded my backup onto the new phone. Everything EXCEPT iMessage seems to be working great.
I would really appreciate any feedback...

Help!
Probably you have never experienced this, but I have lost the ability to iMessage.
When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
It's not a huge deal, but people with iPhones can't text me back unless they try to re-send after finding out that their message wasn't delivered.
Help!
I think I have gone through every support option available, short of
Scheduling an appointment at the Genius Bar. But I have been to the store three times in the last three weeks.
To solve a different problem, the folks at the store replaced my iPhone 4S.
I came home and loaded my backup onto the new phone. Everything EXCEPT iMessage seems to be working great.
I would really appreciate any feedback...

My iPhone was connected to my old laptop but that laptop is broken now i want to connect it to a new laptop but when i do that do i also lose all the application data?

Hello,
just to explain quikly how my situation is I bought an IPhone and connected it to my regular computer, a few weeks after that i bought an macbook because my old computer was having problems with all kinds of things. recently my old computer "died" and now i cant add any music to my IPhone unless i connect it to my macbook but it's saying it will delete everything on the IPhone and use this library but does it also delete all the application data? for a quik example. Angry birds do you lose your progress on it?
thank you for helping, Blackhounter

If you are saying that you didn't back up your old computer ever, especially when you knew it was failing, then you are out of luck; you cannot restore a backup that doesn't exist. However, you can probably save some of your content from the iPhone as follows:
Connect your iPhone to your new computer, but do not sync
Authorize iTunes on the new computer to your iTunes account
Go to the iTunes File menu and choose "Transfer purchases"
Click on the phone's name in iTunes and then click on the Info tab on the right
Set up apps on your computer to sync contact, notes and calendar to
Make sure there is at least one of each in the apps you have selected
Sync
You will still lose any non-iTunes music and videos, and any photos in the photo album (but you will not lose the camera roll).

HT1382 I've successfully backed up my old iTunes (from version 7.02) to a DVD. I'm hoping to restore it to my new Macbook, but when inserting disc to iTunes 10.7. it tells me that I've inserted a blank disc. What to do? Old iTunes7 does recognizes the dis

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