HT1386 I backup my boss iphone to my pc, i copy the backup file to his PC, can he restore the backup to his iphone using his pc and will not reset his iphone. Thanks so much
Hi,
I backup my boss iphone to my pc, i copy the backup file to his PC, can he restore the backup to his iphone using his pc and will not reset his iphone. Thanks so much
Put the device in DFU mode and restore.
When he gets back to the computer that he normally syncs with, he can restore from his backup. Everything since that last backup will be lost.
Start apologizing now... keep it up for a few months to several years.
Then hopefully you will learn to leave other peoples stuff alone.
Similar Messages
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I had to restore my iPhone 4s and now my recent calls show only phone numbers instead of the contact's name. How can I restore the names to my recent calls list?
Are the contact details in your contacts app, the phone app uses the contact app to put names against telephone numbers.
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I backed up by computer to an external HD and lost all my data from TC. I backed it back up FROM the external HD, but I lost the dateline on Time Machine. Can I restore the dates and timess of my backups?
Another one that Apple doesn't make obvious.
See #E3 in Time Machine - Troubleshooting. -
So I got a brand new iPhone 4 from a Sprint retailer, and it came with the software that was available at the time of the release. I left it that way for a while and put music on it through iTunes (latest version as of 11/20/2012) with no problems. Then I updated the software on the iPhone to iOS6.0.1 and when i tried to put music on it through iTunes like normal the songs showed up in the library of the iPhone (still on the computer) however they were grey and they had a syncing symbol to the left as if it were still syncing the music. I waited and waited but it would not go away. then I clicked the arrow at the middle top of iTunes where it shows you what song is playing and everything else iTunes is doing, and it did not say that it was syncing the music like normal. Basically the library indicated the music was still syncing but iTunes was not putting it on. I currently have it set to manually manage music. I do not want to switch it to automatically sync or reset my iPhone because I will lose my information. Any immediate help would be greatly appreciated!
When I went to restore my phone, I may have found the cause of these problems. I never deleted all of my original synced songs before enabling iTunes Match.
When I just went to do the restore, I figured I'd delete all of my songs, then disable iTunes Match. After deleting about 3.5 GB of music and disabling iTunes Match, I ran the sync to backup my iPhone. It said there was still 2.2 GB of music. I checked my phone just in case and there was 2.2 GB there, probably the original synced songs that I never removed.
Anyway, I'm doing the restore now just in case and will respond tomorrow with how everything is working. -
I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.
Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers. -
I have an iPad 2 that we need to restore to factory settings. The employee for which it was issued was terminated and no longer has the username or password that the iPad and Find My iPhone was established with.
I have put it into recovery mode 2x...it still prompts for the user name and password of the person that set it up.
What do you suggest.Just had an employee terminated most acrimoniously and had an iPhone 5C that was a brick. Apple support can help remove the lock. Better hold onto your original receipt and record the Serial# ! I do not mean the MEID or IMEI but the Serial# found on the original box or Settings>General>About. In my case no receipt or Serial#. 2 hours on the phone between Apple and Verizon and got what was needed. Submitted form and got reply to allow 2-10 business days.
Here is the form I had to complete and sent to [email protected]..
ORIGINAL SALES INFORMATION:
PRODUCT PURCHASE DATE:
INVOICE/RECEIPT NUMBER:
PRODUCT SERIAL NUMBER:
PRODUCT IMEI/MEID:
PRODUCT DESCRIPTION:
BUSINESS/INSTITUTION NAME:
REQUESTOR NAME/TITLE:
PHONE NUMBER:
STREET ADDRESS:
CITY:
STATE:
POSTAL CODE:
EMAIL ADDRESS:
UNLOCK AUTHORIZATION STATEMENT: I [YOUR NAME] representing
[BUSINESS/INSTITUTION NAME] authorize Apple, Inc. to unlock the devices listed.
Best regards,
The Apple Support Team -
I have an iPad mini that will not respond and is non functional. It continues to intermittently try to automatically restart, access home page without success. It will not accept normal charge. I have tried to manually restart, reset and have been unsuccessful. It will not allow a Recover attempt via iTunes as well. Do you have any suggestions before I consider a replacement? Thanks.
Hello RC MD,
It seems you are unable to restore your iPad to factory settings, and it is not responding to power. Based on the information you have provided, it appears your iPad may need to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
iPad Repair and Service - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D -
HT4972 iphone 4s screen is black and will not reset
do i need to replace my iphone 4 if the screen is black with a solid vertical red line running down the left side. I've tried to reset the phone holding down both buttons simultaneously and that isn't working. AAARRRRGGGG
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
Does look like a hardware failure, -
HT1212 I have iphone 3gs that is diabled and will not reset
i can not get in to recovry mode please help
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
Does look like a hardware failure, -
I web has ? on it and will not open. please advise. thanks
what is wrong? it was fine last week...
Do a Customized installation and select only iWeb to be installed. This will affect only the iPhoto application and not other files. You first delete the current application and all files with "iWeb" in the file name that reside in the HD/Library/Receipts folder, reinstall iWeb from the disk it came on and reapply the latest updaters.
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HT201407 I can not activate iphone because previous user will not provide his apple ID
I am having difficulty activating an iphone that my employer owns, but a previous employee who was using this phone has left the organisation and will not provide his apple ID. Can you please help me?
If the iPhone is using iOS 7 there is absolutely nothing you can do...the Activation Lock is an anti-theft feature that you cannot bypass.
Apple will OT get involved...you have to find a way to get the Apple ID from the previous user. -
HT1386 iTunes will not detect my iPhone(5s) after the most recent update.
Ever since i updated iTunes it will not detect my iPhone, every time i plug it in it asks to trust the computer which I always use to sync my iPhone. Every time i select "trust this computer" and it still won't detect it. PLEASE HELP.
Hello fercho965,
Sorry to hear that your iPhone is currently not recognized by iTunes. I found an article with steps you can take when you experience an issue like this. I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I just downloaded the new iOS 5.0 and did all of the backup prompted steps beforehand, but I can't figure out how to get all of my apps and music back on my iPhone. Where did they go and how can I put them back on my iPhone?
Hi, Abril_Perez17.
This may be related to a new feature embedded in iOS7 that shows all purchased music by default. Go to Settings > Music, then turn off Show All Music. See if the issue ceases once the feature has been disabled. This information is located on page 63 of the user guide below.
iPhone User Guide
Regards,
Jason H. -
My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to call upon and need the restore to retrieve info onto my phone, I am a real novice to this...... please help, !!!!
If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
A couple of troubling things with this are that 1) I didn't apply a password when I did the backup this afternoon so I don't understand why it was required when I did the restore a few hours later. and 2) it makes zero sense why iTunes would not be smart enough to use the current accout password when requiring the password to restore from a backup made with no password.
I thought iTunes and Apple were smarter than that. With so many posts stating exactly the same problem, it is clear that this is bug in the software.
Best,
Craig -
Plz help me its urgent i have iphone i dnt want my deleted texts my phone was jailbroken if i do restore widout backup should i jailbreak again ,should i unlock again,will the data of texts premantly erased plz answr me
Jailbroken phones cannot be discussed in an Apple forum. If you synced your phone with your computer the texts will be in the backup, so if you restore the backup you may get them back, but with a jailbroken phone it's anybody's guess what will happen.
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