HT1386 I get a message when I open my iTunes "The iPhone cannot be used because the Apple Mobile Device service is not stated" can you help?

Every time I connect to iTunes this message pop's up "The iPhone cannot be used because The Apple Mobile Device service is not started". Can you help as I cannot update my iPhone from my computer

http://support.apple.com/kb/TS1567
That website will allow you to either start, or restart the AMDS (Apple mobile device service)

Similar Messages

  • When connecting to Synch how do I fix "The iphone cannot be used because thr Apple Mobile device service is not started"

    When connecting to Synch how do I fix "The iphone cannot be used because thr Apple Mobile device service is not started"

    Refer to this article to restart AMDS:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567

  • When connect ipad to laptop get the message, "This Ipad cannot be used because the Apple mobile device service is not stated" what do I do?

    when connect ipad to laptop get the message, "This Ipad cannot be used because the Apple mobile device service is not stated" what do I do?

    See Here   http://support.apple.com/kb/TS1567

  • HT4236 I get an error message with I try to plug into itunes;  This iPhone cannot be used because the Apple Mobile Device service is not started.

    I get an error message with I try to plug into itunes;
    This iPhone cannot be used because the Apple Mobile Device service is not started.

    http://support.apple.com/kb/TS1567

  • Installed 11 64 bit now get  "The iPHone cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

    Installed iTunes 11 64 bit now get  "The iPhone cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." Uninstalled and installed twice no help. windows 7 64 bit, iPhone 5 OS 5.1

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • After updating to iTunes 5, I got an error message said the iPhone cannot be used because the Apple Moble Device service is not started. Any idea why and how to fix this? Thanks!

    After updating to iTunes 5, I got an error message said the iPhone cannot be used because the Apple Moble Device service is not started. Any idea why and how to fix this? Thanks!

    Please follow this article:
    http://support.apple.com/kb/TS1567
    it should help
    let me know

  • Error message is showing while connecting to itunes - "This iphone cannot be used because the required software not installed. Run the itunes installer to remove the itunes, then install the 64bit  version of itunes - Pls Help

    I tried to install in my Sony Vaio Laptop - Model Name SVF15218SGW Serial No 54****************954. After installation of itunes, when i am trying to connect error message is showing as follows -
    "This iphone cannot be used because the required software not installed. Run the itunes installer to remove the itunes, then install the 64bit  version of itunes".
    i already installed 64bit version. but not connecting my iphone with itunes
    PLEASE HELP.!!!!
    <Personal Information Edited by Host>

    Hello Negaz
    When you uninstalled iTunes, did you uninstall it by using the article below or just uninstalled iTunes? The best practice is to remove not only iTunes, but also other associating software in the order that the first article give. If that does not work, then check out the second article for more troubleshooting options for connecting your iPhone to your computer.
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/ht1923
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Regards,
    -Norm G.

  • Why wont my iphone 4s sync to my itunes? when i plug my iphone to my laptop it says iphone cannot be used because the apple mobile device service is not started. someone please help

    when i plug my iphone into my laptop it says iphone cannot be used because the apple mobile device is not started help please

    See http://support.apple.com/kb/TS1567 for instructions on how to restart it.

  • I get this message when i hook up my ipod:  this iPod cannot be used because the apple mobile device service is not stated

    my ipod does not show up in itunes and gives me the following message:  "THIS IPOD CANNOT BE USED BECAUSE THE APPLE DEVICE IS NOT STATED"
    THANK  YOU.

    See:
    How to restart the Apple Mobile Device Service (AMDS) on Windows

  • I get the meesage " The iPhone cannot be used because the Apple Mobile Device service is notstarted ."

    I have my iTune set to open when iPhone is connected , when I connect the cell it doesn't load iTunes and I get the error when I load iTunes and connect my cell .

    See if this page helps you start the AMDS : http://support.apple.com/kb/TS1567

  • I can not connect my ipad2 or my iphone 4s to itunes. when i connect either one it says "Can not connect beacause apple mobile device service has not started". PLEASE HELP!!!!

    I CAN NOT CONNECT MY IPAD 2 OR IPHONE 4S TO ITUNES TO SYNC. I WAS HAVING PROBLEMS WITH IT EARLIER AND FIXED THAT BUT NOW WHEN I CONNECT THEM BOTH THEY DO NOT CONNECT!!! CAN ANYONE PLEASE HELP!!

    There are instructions on this page for starting the AMDS, and how to set it to start automatically : http://support.apple.com/kb/TS1567
    For future info, typing in all capitals is considered SHOUTING

  • When I plug in my ipad a message says: "this ipad cannot be used because the apple mobile device service is not started"? what do i do?

    When I plug in my ipad a message says: "this ipad cannot be used because the apple mobile device service is not started"? what do i do?

    Hi all,
    I am also getting the same message on my iPad, when connecting to a Win7 PC.
    I have tried the solutions given at http://support.apple.com/kb/TS1567 but no solution.
    I am desperate to get a backup of my iPad. The PC recognises the device but iTunes fails to do so and says -
    "this iPad cannot be used because the Apple Mobile Device service is not started".
    Please help!

  • I am getting error message that my apple mobile device service is not started

    I am locked out of my phone with voiceover control and now I cannot connect to itunes to turn off voiceover because an error message says that my apple mobile device service is not started...help locked out of phone and itunes

    Using Windows? Follow the directions here:
    http://support.apple.com/kb/ts1567

  • HT1386 Why can't I sync my iPad to pc, it says this iPad cannot be used because the apple mobile device service is not started

    Why can't I sync my iPad to pc, it says this iPad cannot be used because the Apple mobile device service is not stated, the last time they were synced was December and I had no problem.

    Log in as an Admin User on your PC. Type 'Services' in the search area above when you click on start. (or see control panel and select Admistrative Tools.)
    Select the Services shortcut.  In the window that appears with your listed service, navigate to ipod service, Apple Mobile Device service, and, Bonjour Services.  Doubleclick them to get the property page.  Change startup to automatic, click apply.  Then click start,
    There is a known issue that when iTunes updates it incorrectly sets the Service startup type - this is normally due to installations on Vista and win7 services and  drivers that run in the Local Sstem requiring Admin account permissions that are not always granted with User Account Elevation, when running installations or updates in User account.
    Normally the Local System is set to inherit the User account permission token when being set up - but Apple in their infinite wisdom have a higher token in place for their services.  so a standard user cannot derogate the required elevation, even with the UAC to admin prompt, since the local system is owned by the Machine account and only Admin, bBackup, Restore, Machine, operator accounts carry the same descriptor permissions on process ownership to set these services correctly.
    Third party security programs, such as Kaspersky can also limit installations by User account installations, which adds to the problem.  I have had a few installations fail, even in Admin mode - because Kaspersky sits on par with the Main Machine Administrator account for watching program and installation directories and registry keys - (which have  higher privilege levels in some respects than the ordinary Admin account you normally start a new machine in before you add any other user accounts- all very confusing - but that's Microsoft all over for you.
    Follow Ralph's advice if you do not have the necessary software already installed.  You should install Apple's Application Management Software - which will look after the installation of all required elements for you and notify you of updates pending.  In options have it set to Notify only - not all updates may be requred, and this option allows you to see what is being installed.  It is good practice to set all updating software to Notify only - especially any thirdparty software - much of which carry all sorts of little 'extra's' you  may not need or want.
    It is also good practice to keep an eye on your Program and Features option in control panel, just to see what is being installed and when - including Windows updates.
    Sorry about the long reply, but with December being your last sync - a lot can change in the meantime. Best be prepared.
    Best wishes, Ct

  • When i plug in my Ipod i get a strange message "this device can not be used because the apple mobile device service is not started."

    What does "This ipod can not be used because the apple mobile device service is not started" mean.  After I updated my Itunes I get this message when I plug in my Ipod and it doesn't come up in Itunes.

    If you are using Windows 7, go to:
    Control Panel>Programs>Programs and Features
    Look for a program called 'Apple Mobile Device Support'
    Right-click on it
    Click 'repair'
    Wait until the repair operation is complete, and voila, your problem should be solved, itunes will recognise your iphone/ipod once more. This worked for me.

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