HT1386 i have just purchased an new iphone 5s. I have also pucrches new music on the phone and am trying to transfer it to my pc. However it does not seem to want to it coneect to say its syncing then skips over the syncing part and ifnishes.

hi,
i cannot transfer any new music purchased on my iphone to my itnes libary. both software versions are up to date

siri will only use apple maps, this cannot be changed. you could try google voice in the google app.

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I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required. help

I have just purchased a 5S iphone, when I tried to sync with my Imac it comes up with "...requires iTunes version 11.1 or later.." my iTunes version is 10.6.3, I rechecked software updates but says there is no updates required??? I checked when last auto update was done which was 01/07/12 I also tried downloading from web iTunes version 11.1.5 but it wont load because I don't have min version 10.6.8. What can I do to sort this out? Note: I am a not computer savy so be easy on me.

If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing!

HT201263 i have just purchased a used iphone 4 but i cant connect to itunes as it is already linked to an account. how do i remove the linked account

i have just purchased a used iphone 4 but am unable to activate as it is still linked to the previous owners i tunes account. how can i erase so i can strat using the phone

If this is what you're talking about: http://support.apple.com/kb/PH13695
Then you get the previous/original owner to unlock it or you get your money back ASAP.

Hi. I have the ipad 4 and have got a Vodaphone ( India) data sim, however it does not seems to work. The CS support at the gallery and the call center is lousy as they dont seem to know what they are upto. Although the sim is active i am unable to surf.

hi. I have the ipad 4 and have got a Vodaphone ( India) data sim, however it does not seems to work. The CS support at the gallery and the call center is lousy as they dont seem to know what they are upto. Although the sim is active i am unable to surf. The vodaphone number is
9168554687. Please assist

Since this is a carrier issue, we are probably not going to be able to help you. You are paying for this service, so be assertive when you call customer service.

Problem transferring old iPhone 3GS to new phone 5S using computer. The iMac which I've been using to back up 3GS for years does not seem to recognize the 5S. No setup assist is coming on screen so I can't begin the transfer. Any ideas for this?

Problem tranferring old iPhone 3GS (ios 6.1.6) to new iPhone 5S (ios 8.1.2) through iTunes on my iMac computer (OSX 10.5.8) . I have backed up the 3GS this way since purchase of 3GS. The computer does not seem to recognize the 5S is there -- no setup assist is appearing on screen. Any ideas welcome.

this may not be your problem my according to the tech specs on apple.com the 5s requires:
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 8; Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 11.1 or later (free download

I have a CS6 Disc I purchased. It does not seem to fit correctly in my external hard drive so I can download the software. Is a special kind of external hard drive required. I have a MAC Book Pro Yosemite version.

I recently purchased an Adobe Creative Suite 6 Design & Web Premium software so I could use a more updated version of Photoshop & Illustrator. My new Mac Book Pro does not have an internal hard drive. I was told by Apple to buy an external hard drive to download the software. I bought an LG Ultra Slim Portable DVD Writer compatible for MAC. When I went to put the disc in the drive it does not seem to fit in the tray properly. Is there a special size external drive I need to purchase to do this? Please help if you know the answer. Thank you.

Hi Bluedrake
Please download the CS6 Trials from below link : Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools
Follow the instructions to Start your Download ...
Use your Serial Key to Activate them ....

Just got an imac and am trying to transfer itunes library from Dell pc via home share method. All goes well but directions say to click the import button. I don't see an import button anywhere. If I close itunes on pc it also disappears from imac.

Just got an imac and am trying to transfer itunes library from dell pc using home share method. All goes well until the end when directions say to click import button. I don't see one anywhere. If I shut down itunes in the pc the library also disappears from the imac. Am I doing something wrong?

ronaldfromoaklyn wrote:
All goes well until the end when directions say to click import button. I don't see one anywhere.
check the lower right corner of the iTunes window
if you don't see this while the homeshared library is loaded, home sharing hasn't been set up properly.
If I shut down itunes in the pc the library also disappears from the imac. Am I doing something wrong?
no.
that's expected behavior.

When I go to write a new text and I write my friend's name in, the phone gives me a choice of two numbers. One of them does not exist on the phone anymore, having been deleted. There is no pre-existing conversation so why?

Can anyone help with this as it is driving me mad and I keep calling numbers which no longer exist or I send texts to wrong numbers. There is no existing text converstation but when I go to write a name it will still show an old number which does not appear if you look at the entry for that person in contacts.

RLites22,
I can understand your concern about the insurance you have on the line. I want to make sure that I put a fresh pair of eyes on your account to find out exactly what is going on. I did send you a Direct Message. Can you please respond back to me in the direct message so we can go over the account specifics. I really hope to hear back from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport

Slow Broadband. BT does not seem to want to fix an...

In late June, I moved house within Cambridge and decided to stay with BT. The advisor told me that I should get a speed of around 4MB. I also checked with the BT, Sky and Virgin web sites and they all stated that I should get a good fast service. Sky suggested that I would get between 7MB and 14MB. Despite this, I have never had a speed higher than 700k and the connection keeps dropping out. I am sure that there is an issue as my neighbours all enjoy good connections in the 5Mb – 10Mb range.
Over the last 10 weeks I have made numerous calls to the help desk to try to get the problem resolved. Each time I call they run through the same set of questions and line tests with me. I have often been told that I would be called back but nobody ever does.
On the August 5th, an engineer came out to see me and, after carrying out a lot of tests on the line, he changed the master socket to one that includes the micro filter and replaced my BT Home hub with the latest model. He told me that he would reset the profile and that this would help the problem. He also told me that broadband would be an issue in my property as the wires to the exchange were too thin. There was no improvement in the service.
I complained again using the web form on the BT website and on August 22nd I was called back by someone who I could not understand due to her strong Indian accent. Eventually, I got transferred to her supervisor and was then put through to a more technical support team. After testing the line again, a second appointment was made for an engineer to come to the house.
The engineer came on August 24th and after another series of tests told me that the connection from the house to the wiring box in the street was fine as was the connection to the exchange. He agreed that the speed that I am getting was exceptionally low and should be much faster and at least as fast as the 4MB that I was told I would get when I signed up for the service. He then told me that the most likely reason for the problem was due to the equipment in the exchange being faulty. He told me that he would report that to BT Wholesale and that they would address the issue.
Seeing not improvement in the service, I called the help desk again on August 31st and they started to take me through all the same questions again. When I asked them if they could see the history of my fault, they told me that my case had been closed on the 24th August as the fault had been successfully fixed!
I have added my ADSL status below. The router claims 57dB downstream attenuation – which is high – but the BT engineer measured 45dB to the DSLAM. The router normally loses the connection about once a day, which is why it only shows connection for just over 10 hours. I usually use speedtest.net as the BT speed checker often times out on me and will not complete the test. Last night, I got it to run and it gave me 657kB download.
I am at a loss how to resolve this. I worked in technical and customer facing roles in the telecoms industry for 25 years. It seems to me that BT has failed to provide any kind of customer support as well as handing out quite dodgy technical information (thin wires). It is especially vexing that they have closed the complaint without fixing the problem. Anybody have any idea what I should do next?
Connection Information
Line state:      Connected
Connection time:       0 days, 10:50:34
Downstream: 1.063 Mbps
Upstream:      448 Kbps
ADSL Settings
VPI/VCI:         0/38
Type: PPPoA
Modulation:   G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up):   8.0 dB / 16.0 dB
Line attenuation (Down/Up):         58.1 dB / 31.5 dB
Output power (Down/Up): 18.6 dBm / 12.4 dBm
FEC Events (Down/Up):      561 / 8
CRC Events (Down/Up):      0 / 6
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):        0 / 0
Loss of Power (Local/Remote):       0 / 0
HEC Events (Down/Up):      0 / 3
Error Seconds (Local/Remote):       7 / 48
Solved!
Go to Solution.

Hi John
Thanks for the quick answer. I tried the quiet line test and there was no noise on the line. I also re-ran the BT speed checker and got the results below. Since the actual speed is within the profile I have had a lot of frustrating calls with BT where they have just told me that there is no problem. Incidently, BT changes the main socket to one with built in micro filters. The router is connected directly to that. I also ran it for a week connected directly to the test socket via a filter and with no phone connected - with no improvement.
Many thanks and regards
Sam
1. Best Effort Test: -provides background information.
    Download Speed
    648 Kbps
0 Kbps    1000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 648 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
2. Upstream Test: -provides background information.
    Upload Speed
    345 Kbps
0 Kbps    448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 345 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

File could not be written....is the problem when trying to import any photo from my hard drive.. I have just downloaded lightroom 5 and it does not seem to want to link with my photos .. win 7

question

Could you quote the entire error message, word-for-word, verbatim? What Import settings are you using ... Copy, Move, Add?
Most likely you have a permissions issue, but it will be much more clear to me if I can see the entire message.

I complete and ordered a hardcover photo book. Now, I would like to order the same photo book as a soft cover or wire bound. IPhoto does not seem to have directions for this process.

I completed and ordered a hardcover photo book, Now I would like to order the same book but with a soft cover or wire bound cover. IPhoto doesn't seem to have a feature which just lets me change the completed book to another type of cover.

see my answer to your previous duplicate post
duplicate the book in case of issues and use the change \theme button - select the same theme and the new format - preview (in case anything has changed) and order
LN

Is this real? The installer does not seem to want to open and install.

From: Adobe Systems Incorporated <[email protected]>
Subject: Creative Suite 5 - Try it. Believe it. Win it.
Date: January 11, 2011 1:01:11 PM EST
To: [Name Removed] <[username]@gmail.com>
Reply-To: [email protected]
I hope I haven't connected to some phishing site thing.

Thanks for removing my email. Can you remove my name also please! Thanks. I missed that when I posted.
The offer was win prizes valued at uip to $10,000 for trying CS5.
Thanks again.

HT3702 Hey am in South Africa an am using a FNB Visa card bt iTunes does not allow me to buy anything they always say it's disinclined but all the information I put in about my card is the right information please help me out

Hey can someone help me fix my account because I can't but anything using my FNB account please I really need help because all the information I puts in is the right one but it tells me disinclined

Have the same problem - im in venezuela

I have just purchased an iphone 5 on ee but wanting to use it with an o2 sim

Hi, I have just purchased an Apple Iphone 5 which is locked to EE, i am wanting to put my o2 sim card in it, how can i get the phone unlocked? Thanks

Hi,
You need a PAYG sim with £8.99 in credit then you need to follow this process. https://myaccount.ee.co.uk/device-unlock/
Thanks,

I have just purchased my 1st mac and want to start my iTunes fresh. I have all my music on an external hard drive and want iTunes stored on it. How do i do this

I have just purchased my 1st Mac Mini,
I haven't imported any music yet except from purchased music.
I have 100gb of music on an external hard drive (already formatted to Mac OS Journaled.
I want my iTunes to be store on the External Hard drive, and to update my External Hard drive with new music I add to iTunes.
I also want to know the best way of adding my music on the Ext Hard drive e.g.: "add folder to library" or "import"
I plan on buying a Macbook Pro soon, and want to be able to use the same iTunes library.

Launch iTunes with the Option key held down, click on Choose Library, and specify it. If the external drive doesn't contain the iTunes database files, create a new library there and import that music.
If the library contains any rented movies, they won't play on a different computer.
(109334)

HT1386 i have just purchased an new iphone 5s. I have also pucrches new music on the phone and am trying to transfer it to my pc. However it does not seem to want to it coneect to say its syncing then skips over the syncing part and ifnishes.

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