HT1386 I've updated my 2007 MacBook to 10.6.8, and now my iPhone 3 (used as iPod) and iPhone 4 aren't recognized to be synced anymore or I get an error message telling me to update my phone to 11.1 or something. When I do that is appears to update and whe

I've updated my 2007 MacBook to 10.6.8, and now my iPhone 3 (used as iPod) and iPhone 4 aren't recognized to be synced anymore or I get an error message telling me to update my phone to 11.1 or something. When I do that is appears to update and when finished nothing appears to have updated.

It is possible one of the 10.6.8 updates may help:
Combo v1.1 (7/25/2011), 10.6.8 2013 Security Update 004, 2013-005 Java update.
Note, your machine is too old to use the latest Java from http://www.java.com/

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TS3683 I get the error message "backup of this ipad could not be saved to this computer" when trying to backup by ipad. Why and how do I fix?

I am trying to backup my ipad to my computer. It goes through the process, but then tells me a backup could not be saved on my computer. I have a previous backup on here, so it worked at one time a few months ago. I've got the latest version of iTunes and even uninstalled and reinstalled iTunes. Why is this happening and how do I fix it?

Did you try what was suggested on that page i.e. disconnecting the iPad from your computer and turning the iPad off (press and hold the sleep/wake button until the red 'slide to power off' appears on screen and slide that) and then back on ?
And if the backup doesn't work after that then try a soft-reset instead of the off and on : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

HT201209 If I have redeemed my my gift and the balance is updated in the App Store and I still can not down load apps...what could the issue be? I keep getting this error message "Your Purchase Could Not Be Completed". Then it refers me to apple support.

If I have redeemed my my gift and the balance is updated in the App Store and I still can not down load apps...what could the issue be? I keep getting this error message "Your Purchase Could Not Be Completed". Then it refers me to apple support.

If you haven't already contacted iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

When i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C runtime library Program C:\program files (86) iTunes\iTunes.exe R6025 -Pure virtual function call..

when i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C runtime library Program C:\program files (86) iTunes\iTunes.exe R6025 -Pure virtual function call.. How do i fix this

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

After a system restore, I get an error message telling me that "This version of iTunes has not been correctly localized for this language. Please run the English version." the E

I did a system restore, trying to get rid of the new update (which I HATE), and now when I try to open iTunes, I get an error message telling me that "This version of iTunes has not been correctly localized for this language. Please run the English version." You can't change the language option unless you can open iTunes - and IT WON'T OPEN!!! What a piece of crap! If there existed an iTunes substitute, I would purchase it in a hot minute!

Strip it out and start again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you really want to roll back to 11.4 uninstall all iTunes/Apple components as described in the second box, restore the pre-upgrade version of the library as described in Empty/corrupt iTunes library after upgrade/crash, then download and install from one of these direct links:
iTunes 11.4.0.18 for Windows (32-bit) - iTunesSetup.exe (2014-09-09)
iTunes 11.4.0.18 for Windows (64-bit) - iTunes64Setup.exe (2014-09-09)
tt2

I can no longer back up my iphone to my computer on selecting 'sync'. I can back up to iCloud but I get an error message telling me I cannot backup to my Mac. Can any one help? It's driving me crazy!

I can no longer back up my iphone to my computer on selecting 'sync'. I can back up to iCloud but I get an error message telling me I cannot backup to my Mac. Can any one help? It's driving me crazy!

Hello joelfromn. charleston,
It seems you are unable to activate iMessage on a device with no carrier service. The following article provides information regarding activation issues:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Check your device settings
Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
Go to Settings > General > Date & Time and make sure that your time zone is set up correctly.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

HT204053 When i try to sign in iCloud from my pc, i get a error message telling that "you can't sign in because of a server error". Why is it so? what is the problem?

When i try to sign in iCloud from my pc, i get a error message telling that "you can't sign in because of a server error". Why is it so? what is the problem?

Hi spillgar,
If you are having issues signing in to iCloud from your Windows machine, you may find the following articles helpful:
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
iCloud: If you can’t sign in to iCloud.com
http://support.apple.com/kb/ph2611
Regards,
- Brenden

I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store. I have tried and no luck.

I keep getting an error message telling me to adjust the network settings on computer as it will not connect to iTunes Store. I have tried and no luck.

What version of iTunes is on the Mac?
What OSX version is on the Mac?
The 5G iPod requires iTunes 10.7 or later and that requires OSX 10.6.8 or later.

HT1539 Why Do I keep getting an error message telling me "Code redemption is temporarily unavailable. Please try again later." whenever I try to redeem my digital copy code for "Oz The Great and Powerful"?

Why Do I keep getting an error message telling me "Code redemption is temporarily unavailable. Please try again later." whenever I try to redeem my digital copy code for "Oz The Great and Powerful"?

I had the same problem so I decided to try going to website on the back. (DisneyOzMovieandOffers.com). It will take you to a page that says to redeem code, enter the code that is given to you and click enter. It will give you options of where you would like to download it from. Click iTunes and it will give you the correct code to download the movie from iTunes.

Everytime i try and download any apps i get an error message telling me that part of the file seems to be corrupted. How do i resolve this issue

Everytime i try and download any apps i get an error message telling me that part of the file seems to be corrupted. How do i resolve this issue

Could be.
This may be hard to believe, but I think my problem was that the built-in WiFi adapter on my HP desktop had
gotten flaky. I switched to a Buffalo USB WiFi and the problem immediately disappeared. I never saw any errors, etc. from the Ralink adapter. Strange. Might try another type of connection to the Internet.

I'm getting an error message telling me to shut down my G5 OS X 10.5.8. this happens as much as twice a day. do i have a virus or malware?

i'm getting an error message telling me to shut down my G5 OS X 10.5.8. this happens as much as twice a day. do i have a virus or malware?

Is the screen in multiple languages saying to restart? If so, it's a kernel panic. It's highly unlikely you have a virus or malware.
Kernel panics are usually caused by a hardware problem – frequently RAM, a USB device or a Firewire device. What external devices do you have connected? When trying to troubleshoot problems, disconnect all external devices except your monitor, keyboard and mouse. Do you experience the same problems?
To eliminate RAM being the problem, Look at this link: Testing RAM @ http://guides.macrumors.com/Testing_RAM Then download & use Memtest & Ramber.
Do you have an Apple Hardware Test disc (the AHT is on the Install/Restore DVD that came with your Mac)? Running the Apple Hardware Test in Loop Mode is an excellent troubleshooting step for finding intermittent hardware problems. It is especially useful when troubleshooting intermittent kernel panics. If Loop Mode is supported by the version of the Apple Hardware Test you are using, you run the Extended Test in Loop Mode by pressing Control-L before starting the test. Looping On should appear in the right window. Then click the Extended Test button.The test will run continuously until a problem is found. If a problem is found, the test will cease to loop, indicating the problem it found. If the test fails, be sure to write down the exact message associated with the failure.In some cases, RAM problems did not show up until nearly 40 loops, so give it a good run.
May be a solution on one of these links.
http://docs.info.apple.com/article.html?artnum=106227 What's a "kernel panic"? (Mac OS X)
http://www.macmaps.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.index-site.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.thexlab.com/faqs/kernelpanics.html Resolving Kernel Panics
http://www.macfixit.com/article.php?story=20060911080447777 Avoiding and eliminating Kernel panics
http://macosg.com/group/viewtopic.php?t=800 12-Step Program to Isolate Freezes and/or Kernel Panics
 Cheers, Tom

What do I do when I get an error message: Could not write value ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\BonjourService\Parameters. Verify that you have sufficient access to that key, or contact your support personnel?

What do I do when I get an error message: Could not write value ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\BonjourService\Parameters. Verify that you have sufficient access to that key, or contact your support personnel?

See Troubleshooting issues with iTunes for Windows updates for general advice.
For "Could not open key/write value" errors when reinstalling try b noir's user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
[LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows but apply it to the branch in question.
In this thread the OP found their AV solution appeared to be blocking access to the registry.
tt2

My iPod will not show up in the Itunes device list plus I get an error message

Hello!
My iPod will not show up in the Itunes device list plus I get an error message
" One or more devices is getting too much power from the USB wire" or sumptin like that.
I've tried this with two wires, so the problem is not there.
I reseted the iPod to factory settings but it didn't help.
Anyone??

- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another USB port and computer
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer s

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer service rep gave me a link to download off the Adobe site, but when I try to open the file to run it, I get this error message - "A problem occurred extracting the archive".
Can anyone help?

Yep. Nothing happens at all. Windows tries to execute the uninstaller, but I don't get any other screen and all activity stops for the MSI. I monitored it in Process Monitor and the MSI executable appears, but is quickly ended, like it couldn't find anything or something.
It's as if windows has a blank entry in Programs and Features, because it used to show the size of the Adobe application in the "Size" column. Now it's just blank. Link to screenshot below:
http://img829.imageshack.us/img829/5006/screenshotcaf.jpg
Note the install date. That's when I was able to successfully reinstall it. Now I can't even do that. I should also mention I tried Revo Uninstaller. It deleted one small registry key, but nothing changed.
By the way, is the CS cleaner supposed to ask for a disc in the drive when you run it? It refused to run unless I had one in it, so I used my install dvd.

When I attempt to sync my nano I get an error message: "The ipod cannot be synced. The required file cannot be found."

When I attempt to sync my nano I get an error message: "The ipod cannot be synced. The required file cannot be found."

This is getting frustrating. Every example of my problem has the same reply:
Try deleting the iPod Photo Cache folder. This is normally located in your pictures folder. Once this is done, try syncing again.
iTunes: Understanding the iPod Photo Cache folder
http://support.apple.com/kb/ts1314
I have NO photos on my Ipod Nano. I select "Photos" and the Ipod goes to a blank screen with the msg "No Photos" at the bottom. There must be some other file missing. Itunes won't connect to the Ipod, I keep getting the same error over and over. It would be nice if it told me what file is missing.
The ipod cannot be synced. The required file cannot be found."

HT1386 I've updated my 2007 MacBook to 10.6.8, and now my iPhone 3 (used as iPod) and iPhone 4 aren't recognized to be synced anymore or I get an error message telling me to update my phone to 11.1 or something. When I do that is appears to update and whe

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