HT1386 Internal Device Error" during iPhone/Itunes Sync

I had this sync error every time I tried to connect my Iphone to my MacBook, "Internal Device Error" and the sync failed. I figured out if I powered off my phone, and powered up again, the sync succeeded.
I think it was because there were open Apps.

I just bought a new iPhone 4 and I too am having this annoying issue. I took the phone back and exchanged it.. We'll see if it happens again.
Hoping for an apple answer here..

Similar Messages

I get an internal device error when trying to sync my iphone 4

Every time I connect I either get a message from iTunes that it doesn't recognize the phone or it tries to sync it and can't ending with an internal device error message.

I had the same problem. I got it working a few hours after setting up the account. Go to the firefox button and click sync now. This solved the "Failed Server Lookup" issue for me.

Ipod touch 5th gen internal device error

Hi
I purchased an ipod touch 5th gen today and have had no luck getting my music onto it from itunes. Everytime I attempt to sync it either reads "internal device error" or "could not sync with this ipod as it was unable to be read from". I have tried restoring it twice with no luck. Help!

What happens when you try to restore?
Have yu tried another cable
Try on another computer to help determine if you have a computer or iPod problem
Last, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Trying to sync iPhone to pc but keeps getting internal device error on screen, also showing only 4gb size instead of 32gb. Uninstalled iTunes from pc and reloaded. Powered back up and all songs and info still in place. Anyone had this problem before?

Trying to sync iPhone to pc but keeps getting internal device error on screen, also showing only 4gb size instead of 32gb. Uninstalled iTunes from pc and reloaded. Powered back up and all songs and info still in place. Anyone had this problem before?

Doublechecking something Emcee. I see you've got Windows 7 x64, so I'm assuming you've got at least 4 GB of RAM. Do you also have an NVIDIA USB EHCI chipset on that PC? If so, see the following Microsoft document:
[You encounter problems when you move data over USB from a Windows 7 or Windows Server 2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM|http://support.microsoft.com/kb/976972]

I'm unable to transfer my contacts to my iPhone 3G during an iTunes sync. Other content appears to be syncing OK and all my ios5 devices are working fine! Can anybody help?

I'm unable to transfer my contacts to my IPhone 3G (latest ios 4.2.1 installed) during an iTunes sync. All other content appears to sync OK and my ios5 devices (iPhone 4s and iPad 2) are syncing fine. I suspect this could be an iCloud issue as my iPhone 3G is not compatible with iCloud. Can anyone help me out with this issue?

I solved this issue by turning off iCloud contacts sync - then my iPhone 3G would sync through iTunes as normal. I then just turned iCloud contacts sync back on. Job done!

What is an internal device error causing my iphone to not sync?

what is an internal device error causing my iphone to not sync?

Try Resetting all Settings from Settings > General > Reset.
If that doesn't work, try following along with this Apple doc -> iOS: Troubleshooting USB connection

HT203128 Iphone 5s internal device error, cannot sync

I have an internal device error on iTunes 12 related to my iPhone 5s IOS 8.3. Is this a backup/restore action to get rid of the error?

Hello Michael,
I'm sorry to hear you are having these issues with your new iPhone. If you are having issues transferring your data from your old iPhone to your new iPhone, you may want to double-check the process and steps outlined in the following article:
Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support
Sincerely,
- Brenden

HT1923 Ipad/Iphone - unknown error/internal device error

Hey all
I am having troubles with my new Ipad and Iphone. Both are new items purchased recently and i have been able to download podcasts, apps and music but now everytime i sync my items, it says 'iphone/ipad cannot be synced - an internal device error has occured', sometimes it doesnt read the devices and other times it says 'cannot connect. An unknown error occured'. Could this be a virus - i have suggested everything on the support page.

iPhone and iPod touch: Unknown error containing '0xE' when connecting
http://support.apple.com/kb/TS3221
"....Sometimes outdated drivers on a Windows computer can cause this issue. Check with the manufacturer of your computer, or your computer's motherboard, for any available USB chipset driver updates. Learn more about updating drivers for Windows."

Ipod touch gen 2 will not sync - internal device error

I am unable to sync my ipod touch gen 2. It keeps on coming up with multiple errors including:
Device is not responding
Internal device error
Unknown error 0xE800400C
I have tried restoring numerous times.
Please help

Try this article:
http://support.apple.com/kb/TS3221

Ipod cannot be synced internal device error

This has been very aggravating for me for a while now. I've been trying to sync music on my ipod touch, but I keep getting a message that says "ipod cannot be synced internal device error". I tried to restore my touch and I even downloaded the latest updates ..but no use. Every time i try to sync.. I get the same message..I'm starting to give up hope. I've searched everywhere and can't find a solution. My ipod touch syncs on my desktop.. but not on my laptop(contains all my music). If I can get a solution, it would be much appreciated. Thanks.

Welcome to the discussions,
did you check your security software settings? http://support.apple.com/kb/TS3125
Did you restore "as new ipod" without using the backup to restore afterwards?

My iPod cannot be synced. An internal device error occurred.

I have a macbook and recently (within two week's) got my ipod 4g. It was fine until this morning when i tryed to sync it and it said:
"The iPod "matt walsh's iPod' can not be synced. An internal device error occured. "

- Reboot the computer
- Reset the iPod. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another cable and USB port.
- Next would be to place the iPod in Recovery Mode and then restore. This erases the iPod.

How do I restore NOTES that were deleted during an itunes sync from Mac mini to iphone 5?

How do I restore NOTES that were deleted during an itunes sync from Mac mini to iPhone 5?

I should mention that my notes were not being sent to icloud, my mac's time machine was not set up, and my latest back-up was 3 months ago.
I know, I know, very silly on my part. I've changed all this going forward...

8g touch updated 4.2.1, problems synching apps and music. gives multiple errors; device times out, internal device errors, network times out, duplicate file, too many files open. itunes diagnostics ok. what to do?

have an 8g ipod touch which has had problems trying to play games and downloading update 4.2.1. went to the apple store who kindly downloaded the software update but now can't synch and generates multiple error messages; device times out, internal device error, network times out, duplicate file and too many files open etc etc. have latest i tunes download and diagnostic test ok. what can i do?

Does the ext directory have the php_oci8.dll? In the original steps the PHP dir is renamed. In the given php.in the extension_dir looks like it has been updated correctly. Since PHP distributes php_oci8.dll by default I reckon there would be a very good chance that the problem was somewhere else. Since this is an old thread I don't think we'll get much value from speculation.
-- cj

Internal Device Error 3rd gen ipod.. HELP!!!

Hello, i dont understand why everyime i plug in my 3rd generation ios4 updated ipod touch to my computer (vista) and try to sync it, after about 10 seconds i'll get a pop up which reads, 'The Ipod cannot be synced, An internal device error occured.'.. does anyone have any clue what i should do??? ive master reset it, ive reinstalled itunes, ive restored the ipod.. lucky thing is i have an iphone 4.. but i just want it sorted because it cost me money! thanks!

Is there a number associated with the error? Otherwise [this article|http://support.apple.com/kb/TS1539] address' that error.

When synching new touch get internal device error

i bought a new touch for my son but when i try to synch it says "internal device error" so obviously we can't get playlists onto it; any ideas?

I gave up. New Hard Drive, new install Windows, New USB Port, Waited until iTunes install and Sync was 100% before re-installing McAfee. Not sure what made it all work this time since I had tried each individual thing before, but it works now.(Oh, This time I installed everything including the library and music and movies all on drive C:. Previously the music and movies were on D:

HT1386 Internal Device Error" during iPhone/Itunes Sync

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