HT1386 itunes cannot "see" my iphone

itunes is nor recognising my iphone when I connect it up. Both have the lastest updates. Any ideas?

Device not detected in iTunes for Windows

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HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

TS1538 Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows.

Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)
1. The phone charges it's battery
2. I can open it in My Computer and import/export media files.
In iTunes
3. It start to sync until step 3 then stops.
4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.
I hope you can provide me a solution for this problem.
Thanks,
Ralph

Hi ralphagir,
Welcome to the Apple Support Communities!
For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
Safely disconnect iPod
http://support.apple.com/kb/HT1853
Have a great day,
Joe

ITunes not seeing new iPhone today only

I've synced with my iPhone several times, but today I plugged in my iPhone to the USB port and About This Mac sees my iphone, but iTunes does not. I've tried restarting the computer, but no luck.

I have been suffering this exact same problem ever since I got my new iPhone last Tuesday. Options to recover are:
1. Soft reset of the iPhone (shut it down and restart)
2. If the cable is in a USB hub, remove it and put it directly into the Mac
3. Reload iTunes
4. Hard reset of the iPhone putting the iPhone in recovery mode followed by a Fresh Restore (loses all content)
Of the above the only one that works for me is a hard restore which is a real pain as I have to reload all my content each and every time.
Oddly, I have found that when my iMac gets a spinning ball in iTunes, if I go to another computer and plug in it finds the iPhone fine, which kinda confirms this is an iTunes issue rather than an iPhone hardware issue.
By way of example, Saturday I get a spinning ball in iTunes whenever the iPhone is connected. I try on my macbook and the macbook finds it fine, but I cant sync as my main computer is the iMac.
Sunday night iTunes on the mac finds the iPhone! I spend all night reloading my content.
Monday night iMac cannot see the iPhone again - spinning ball - and after trying 1-3 options without success I do a hard reset into recovery mode followed by a restore and then reload everything yet again.
I've also noted that not all album artwork comes over either, which is irritating but minor compared to this random loss off connection.
Btw I called apple support and the guy I talked to suggested that it could be something to do with the issues around mobileme. Not sure what the connection is exactly but I'm trying to research this angle.
Anthony

Cannot see my iPhone on app store in order to sync , not on devices

cannot see my iPhone on app store in order to sync , not on devices

You don't indicate what type of computer you are using. Here are two articles - one for Mac and one for Windows that provide troubleshooting steps you should take when your device does not show up in iTunes (not the App Store):
iOS: Device not recognized in iTunes for Mac OS X
iOS: Device not recognized in iTunes for Windows
Cheers,
GB

Please Help!!! 'iTunes cannot connect to iphone update software server'

I cannot 'Restore' iPhone 3G to pass on to my fiance, after she kindly allowed me to get a new iPhone4 because iTunes 'cannot connect to iphone update software server'. I have tried both our laptop and desktop - both connecting to the internet fine - but neither will connect to the iTunes store nor update servers!!
Not sure what to try next, have tried setting up new user to no avail.
I have followed the support guidance and I am not connected through proxy.
Diagnostics reported as follows:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dell DV051
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 098625257EFAC14A
Current user is an administrator.
The current local date and time is 2010-07-25 12:16:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F45A9B15-8BE6-4964-8534-71947B51A91B}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.77
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-07-25 10:25:45.
** Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.

Right, I'm going to try something, if this works, then this'll probably fix a lot of iTunes problems.
1: Make sure your whole iTunes database is backed up.
2: Uninstall iTunes, then run "Revo Uninstaller", this will remove ALL traces of iTunes from you computer, not your library.
I've found out that when un-installing or re-installing over a previous version of iTunes will carry over some problems from previous versions, or even create problems. Registry leftovers can be a problem also. Completely removing iTunes using "Revo Uninstaller" then re-installing will have the same effect as installing iTunes from a fresh OS install. Typically iTunes should be problem free when installed totally fresh.
3: Re-install the correct version of iTunes fresh and try again.

I cannot see my Iphone 4 in my device window in the finder anymore. It use to appear so I could copy the camera pictures off of it and transfer them to other folders. Does anyone have and idea how to get it back when you plug it in initially. Thanks

I cannot see my Iphone 4 in my device window in the finder anymore. It use to appear so I could copy the camera pictures off of it and transfer them to other folders. Does anyone have and idea how to get it back when you plug it in initially. Thanks

You will want to open iPhoto, go to the iPhoto menu and select Preferences. Under the General tab, next to Connecting camera opens: select iPhoto. Close the preferences and quit iPhoto. Reconnect your iPhone 4. iPhoto should open automatically and offer to import your pictures. Import them and then do what you want with them.
Best of luck.

Itunes cannot connect to iphone because iphone is locked and in lost mode

what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''

vineetvasudeva wrote:
what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''
Then take it out of Lost Mode the same way you put it into Lost Mode: via the Find My iPhone App or www.icloud.com.

TS1717 when I open iTunes cant see my iphone on the left side like usual to sync music to it. HELP?

when I open iTunes cant see my iphone on the left side like usual to sync music to it. HELP?

Hi catquin,
If you are having issues with your iPod Shuffle not being recognized by iTunes on your Windows machine, you may find the following article helpful:
Apple Support: iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Regards,
- Brenden

ITunes Cannot connect to iPhone due to unknown error (0xE8000065)

Hello!
When I plugin my iphone to a wall, it refuses to charge (it just keeps making a bleeping noise).
And when I try to connect my iPhone to iTunes, I can't. It just says: iTunes Cannot connect to iPhone due to unknown error (0xE8000065)
Any suggestions? I replaced the battery hoping that would do the trick, but nada.
Cheers

iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
Did you try a different charger and a different cable? If it won't charge the error will go away soon also when the battery dies.

The iTune cannot detect my iPhone. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

The iTune cannot detect my iPhone 4S. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

The new cable is completely new, and my computer can detect the phone as a drive, and battery charging is ok. So I believe the USB cable works properly. It is so weird that just iTune itself cannot detect the phone, and it is of the most updated version. What else can I do? Thanks.

When i plug my iphone 4s into the laptop itunes says itunes cannot conect this iphone because an error ocurred,(error 0xE80000222) what can i do also i havent activate my iphone so i cant do anything with the iphone either

when i plug my iphone 4s into the laptop itunes says itunes cannot conect this iphone because an error ocurred,(error 0xE80000222) what can i do also i havent activate my iphone so i cant do anything with the iphone either
HELPPPPPPPP ME PLEASE!!!!!

iTunes runs on your computer, not your phone. Install the latest version of iTunes on your computer. If you're using a Mac, and running OS X 10.5, you will need to upgrade OS X first.

ITunes cannot detect may iPhone and My iPad.

iTunes cannot detect my iPhone and iPad. When i connect the device iTunes said" This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes,then install the 64-bit version of iTune". When i done that, iTines still not detech the device. i'm using windows 7 64-bit and i'm already installed iTunes-64 bit version. Please help me..

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

My iPad appears under portable devices in W7 64bit, so iTunes cannot see it

My iPad appears under portable devices in device manager in Windows 7 64bit, so iTunes cannot see it. I have tried unistalling the device, but it always reappears as a portable device. My ipod shuffle also appears as a portable device, but it is seen in iTunes, whereas the ipad does not.

Assuming you've already tried the simple stuff like rebooting the iPad and the computer you'll probably want to check some of these items...
http://support.apple.com/kb/TS1538
Or it might just be easier to remove and reinstall iTunes. Please remove all 6 component from iTunes before downloading iTunes again.
http://support.apple.com/kb/HT1923

Transferring rental: what to do when itunes cannot see it in movie tabs but can see it in rental list?

my ipad2 is connected to my mac mini.
and i selected my device in itunes.....
when i click on the movies tab i can only "see" one movie listed.
but can "see" two when i look at the list of items on my device under rental
how do i move the movie to my mac when itunes cannot "see" it under the rental tab but itunes does "see" it in the rental list for my device?

Click here and install the software.
(71836)

HT1386 itunes cannot "see" my iphone

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