HT1386 itunes iphone syncing issues

itunes does not see iphone even when connected with usb cable. any help

windows http://support.apple.com/kb/TS1538

Similar Messages

  • IPhone Sync issue (and album art messed up)

    Whenever I sync my iPhone with iTunes, instead of just updating the media I have changed, it will randomly add anywhere between 30 to 300 songs that were already on my iPhone. It doesn't cause any problems with using the iPhone other then the fact that it takes a really long time to sync even when I don't change anything or add new media to sync with the iPhone.
    So far I have:
    -made sure I have the latest updates of iTunes and all software
    -re-set iSync
    -done an archive and install
    -had a genius appointment at the Genius Bar at the Apple Store and
    -they replaced my iPhone
    ...but my problems still exist. And on top of that, all of the album artwork on the iPhone is jumbled up. It looks fine in cover flow, but when I switch to the normal mode it will be the wrong artwork with the wrong song. My album artwork in itunes is not jumbled up, but all of the artwork for the movies and tv shows I have bought and downloaded from the iTunes Store has disappeared and I can't get it back by searching for album artwork.
    So, to recap, my 3 main problems are.
    1) iPhone Sync issue
    2) Album artwork jumbled up on iPhone
    3) TV Show and Movie artwork disappearing on iTunes
    If anyone can help your time would be greatly appreciated. Thank you so much.
    Andrew

    Here are a couple of articles from the apple support website that might help out.
    http://support.apple.com/kb/HT1737
    http://support.apple.com/kb/HT1414

  • Intel and IPhone Sync issues

    Some forwarded this to me. It might be relevant to some users here.
    "Senior Editor, iLounge
    Published: Thursday, November 5, 2009
    News Category: iPhone
    Intel has issued a comment concerning the iPhone sync issues some users are experiencing with certain PCs containing a specific Intel chipset. “Our leading theory is a BIOS or system configuration issue, but we are still investigating,” Intel said. The basic input/output system (BIOS) is the boot firmware run by a PC on startup, which identifies, tests, and initializes core system devices such as the graphics card, hard disk, and other hardware. As we reported earlier this week, the syncing issue appears to linked to Intel’s P55 Express chipset and its USB controller, which leaves the afflicted machines able to recognize the iPhone but unable to sync. The problem has been most prevalent among PCs running 64-bit Windows 7, but the issue has also been reported on machines running both 32-bit and 64-bit versions of both Windows 7 and Vista."

    Hi R@chel,
    It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
    iOS: How to transfer or sync content to your computer
    http://support.apple.com/kb/HT1296
    Specifically -
    Hi R@chel,
    It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
    iOS: How to transfer or sync content to your computer
    http://support.apple.com/kb/HT1296
    Specifically -
    Syncing manually
    If you prefer not to automatically sync content to your device, you can set up manual syncing:
    Connect your device to your computer and open iTunes.
    Click the Devices button in the upper-right corner. (If you're viewing the iTunes Store, click the Library button in the upper-right corner. The Devices button will appear.)
    In the main iTunes browser window, select the Summary tab.
    Select the option to Manually manage music and videos or Manually manage music. This will deselect the automatic sync settings for the Music, Movies, and TV Shows tabs.
    Click Apply.
    And -
    After following the steps above, you can add individual songs, videos, and playlists from iTunes to your device. To add content to your device:
    Select your device.
    Click On this Device.
    Choose Add to in the upper-right corner. If you drag a song, video, TV show, or movie while viewing the media in your iTunes library, a sidebar will show up on the right. You can drag your content onto the device. You can also create and modify playlists directly on the device.
    Thanks for using Apple Support Communities.
    Best,
    Brett L
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • IPhone syncing issues after iTunes upgrade

    Hi
    I just upgraded to iTunes 8.1.1 for Mac. During the install I got a kernel panic and had to restart. iTunes seems to be installed fine. When I connect my iPhone I get messages like "some content will not be copied to the iPhone as this computer is not authorized" or such like. So now several apps, videos and music has been wiped from the iPhone.
    I tried authorizing the computer but I just get "This computer is already authorized".
    there does not seem to be any particular link between the erased content. Some was purchased on the Mac and some on the iPhone, all from the iTunes store. Before I updated iTunes everything synced fine.
    I can d/l the apps again direct to the iPhone but I can't find a way to get the missing music and videos back on the iPhone. Very annoying.
    Would re-installing iTunes help?
    Any ideas?
    Thanks
    Chris

    Hi Chris,
    Try highlighting the one of the songs that will not sync in iTunes> cilck File> Get Info, check the account name and verifying you are authorizing the computer with correct account.
    If the issue persists, try removing the SC Info folder as shown here: http://support.apple.com/kb/TS1389
    If you still see the issue after removing the SC Info folder, try reinstalling iTunes as shown here: http://support.apple.com/kb/HT1224
    -Jason

  • Itunes and Iphone sync issues

    Hi There,
    So I have a slight problem and would be grateful if someone would shed some light as to how I can overcome this.
    I have an iPhone 5 and iTunes for windows, however, I have not downloaded the current software for the iPhone 5 as I do no have any storage space for it. I have recently tried to update my iPhone's music playlist but the playlist I want to sync is not, however, my old music and playlists keep syncing instead, and it keeps adding albums.In my new playlist I have approx 200ish songs whereas my iTunes is syncing over 700ish (and I've made sure I have not clicked and synced my library- my library has over 1000 so not sure where its syncing 700) I have tried several times to fix this by;
    switching off phone
    closing iTunes and opening it again
    creating a different playlist and re-syncing music
    de-selecting albums and artists manually
    de-selecting all music then syncing
    created a different playlist
    and none of the above have worked at all  
    It would be much appreciated if anyone has any advice or guidance as to how I can fix this, as I have new music I want to listen to, and with this new music I'll have more storage space!
    Thanks in advance!

    Hi R@chel,
    It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
    iOS: How to transfer or sync content to your computer
    http://support.apple.com/kb/HT1296
    Specifically -
    Hi R@chel,
    It sounds as if you are having difficulty making sure your iPhone only gets the music you want. In order to do this, you need to manually manage the data that gets synced to your iPhone. This article explains how to do so -
    iOS: How to transfer or sync content to your computer
    http://support.apple.com/kb/HT1296
    Specifically -
    Syncing manually
    If you prefer not to automatically sync content to your device, you can set up manual syncing:
    Connect your device to your computer and open iTunes.
    Click the Devices button in the upper-right corner. (If you're viewing the iTunes Store, click the Library button in the upper-right corner. The Devices button will appear.)
    In the main iTunes browser window, select the Summary tab.
    Select the option to Manually manage music and videos or Manually manage music. This will deselect the automatic sync settings for the Music, Movies, and TV Shows tabs.
    Click Apply.
    And -
    After following the steps above, you can add individual songs, videos, and playlists from iTunes to your device. To add content to your device:
    Select your device.
    Click On this Device.
    Choose Add to in the upper-right corner. If you drag a song, video, TV show, or movie while viewing the media in your iTunes library, a sidebar will show up on the right. You can drag your content onto the device. You can also create and modify playlists directly on the device.
    Thanks for using Apple Support Communities.
    Best,
    Brett L
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • ITunes Wifi Sync issue

    Hi,
    I canceled a wifi sync session (pressing the x in the area in which iTunes shows what it is currently syncing to/from my iPhone) and ever since doing so my iPhone is no longer recognised in iTunes.
    It doesn't show up on the device list.
    Things i tried:
    1.     Quit iTunes (Finder > iTunes > Quit iTunes)
    2.     Restart computer
              --> also restarted the iPhone before trying again
    3.     plugging in the USB cable.
    4.     Go to Preferences --> Devices --> option "prevent iPod, iPhone, iPad to sync automatically" isn't checked.
              --> Makes sense, since my iPad is connected and syncing properly. Double checked it anyway.
    5.     Searched on Google: not finding anything useful. searched on words like: osx + itunes + wifi sync + not showing
    System spec's:
    iMac 27" 3,4 GHZ i7, 16GB ddr3, SSD. OSX Lion 10.7.2 installed. iTunes 10.5.2 (11) installed. Latest updates installed, completely updated.
    How do i fix this issue ?

    This Apple article might help ya out -> iOS: Device not recognized in iTunes for Windows
    Is the Apple Mobile Device Service running?
    You may want to try uninstalling the security software or following along with Apple's article.

  • IOS5/Itunes 5 sync issues - music greyed out, not syncing across

    Hello,
    I am having issues syncing music from iTunes to my iphone and ipad. I use autofill, but have had the same issue when using the sync all music option. All the files are listed in the music tab under the device, but half are greyed out and unplayable on the device (they are greyed out on the device too). There is a sync icon next to the files, but clicking on it does nothing.... I did a clean restore to ios5 and it copied my apps over, but none of my music, pictures etc. This is really annoying can anyone help?
    IOS5 GM
    Itunes 5

    I have been fighting this problem with both my iPhone, my partner's, and my nephew's. It seems to have something to do with music purchased in iTunes vs. music that is ripped, since all my ripped music transfers fine and stays put.
    On the other hand, downloaded content shows up doubled (one black, one grey) when I look at my music through the iTunes, just like that screen cap. As long as there's a "black copy" showing, it plays fine on my iPhone 4s, but I find I have to remove the greyed out copies manually and then manually transfer from my iTunes library or from the purchased option on the phone itself. In other words, if the music on the phone in only greyed out copies, and it's not on the phone, it doesn't transfer manually unless I first delete the greyed out versions. -- And then the greyed out versions magically reappear after it contacts the cloud and backs up.
    I also sometimes end up with doubled copies, and my albums don't all sort the way they should -- so for example some Diane Schuur shows up under the artist name, and some shows up under albums. To put it all together I had to make a playlist, which is stupid.
    Finally, there are some 46 items it tries to sync everytime I do any wi fi syncing of anything with my phone. I have no idea what that is.
    I'm tempted to wipe and let all iTunes content be restored from the iCloud, a process that would require an overnight restore. I'm guessing that might solve the problem, but why should it all be this hard? Does Apple look at these comments, because I notice there are several different threads on this site concerning the music app and the iTunes/syncing issue?
    Bill

  • Iphone syncing issues

    Hi I'm having major syncing issues where every time I plug my Iphone in to iTunes it deletes a load of songs that were on there and then re-installs them what can I do?

    stevepatek,
    That error can come from several things. The first thing you will want to do is follow the steps in this article to re-register iTunes dll files:
    http://docs.info.apple.com/article.html?artnum=304996
    If that does not work, then continue on to this article for more troubleshooting help:
    http://docs.info.apple.com/article.html?artnum=301267
    Hope this helps,
    Jennifer B.

  • Ical and iphone syncing issues

    I'll pile on with my own iphone/ical sync issue, to add to all the others i see.
    my iphone and ical synched just fine from the start, but since installing software updates, suddenly the calendar on iphone will not accept any new information.
    originally, i'd set up my entourage to sync to ical, and in turn 'sync' to iphone, but to test if this runaround was the problem, i've followed some of the other instructions laid out elswhere on this board to set up a test calendar on ical.
    this hasn't worked either. nor will the iphone calendar accept any new info when i explicitly direct the itunes software to replace info.
    i've also tried resetting everything, but those stubborn pre-software update calendar items remain on my iphone, completely unchanged.
    anyone have any ideas?

    The same thing happened to me. As of today's update (11/16) I got to the root of the problem. go into itunes with iphone connected. select information, and if your problem is mine, you will see that all ical and mailbox synching options are now strangely unchecked. check the boxes for what you want to synch. click apply. for an unknown reason, the software update then reveals that it thinks your phone is synching to another account. just keep clicking through, selecting synching with your computer and "new" account. ditto for the keychain issues. presto! it all synchs correctly again.
    hope this helps!

  • IPhone - Sync issue with Calendar and Outlook 2003

    I have been syncing with no problem up to yesterday - now I can't sync my Calendar with my PC. It doesn't make any difference whether I make an entry in iPhone or Outlook. I have reset sync history in iTunes - no change.
    The only thing that I can think of that I did out of the ordinary was to copy and paste my contacts into another contacts group in Outlook.
    It would appear to be a problem with Outlook as the iPhone syncs with iCal and Address book on my G4 laptop.
    Appreciate your help.
    Alani

    Outlook is definately a problem. Ive been at it for a couple of days going through this thread and others. Still not syncing.
    What Apple has to realize is that windows people have different microsoft offices, i use 2000 because the schedule is shared between everyone, this is an addon in newer copys of office.
    When i make a call or recieve a call i would like to see an option to add the caller to the schedule .. When your on the phone with the caller you can just hit a button and it brings you right to the calendar and enters the caller in the schedule where ever you place them.
    Anyway i will keep at the sync thing for a while and see what happens. Nothing so far. l8r

  • ITunes/Contacts Sync Issue

    As of this evening, when I dock my iPhone and the sync process begins with iTunes, they sync runs as normal until it begins to sync my contacts. it is here where it "hangs" on syncing contacts. It never completes and keeps displaying "Sync in Progress" on the phone and "Syncing Contacts" in iTunes. I have restarted both the computer and the iPhone as well as have iTunes replace the content on the phone.
    Any suggestions? I am running 10.5.1

    I'm having exactly the same problem. Everything was working fine this morning and I added 5 e-mail addresses to my contacts. (I just upgraded to OS X 10.5.2 and iTunes 7.6.1.) When I went to sync it with iTunes, I got the "Syncing contacts with iPhone" and it hangs up there. I have recycled the iPhone and re-started the computer. I have checked the box to have all the contacts on the iPhone replaced at the next sync, and still the same problem. Does anyone have any thoughts on this? Thanks!

  • HT201272 iTunes iCloud Syncing issues

    Why did iTunes only download a minute and a half of all of my songs from icloud, which were associated with my account?

    Hi SFMIK,
    For troubleshooting syncing issues with iCloud between your devices, please follow the directions in the articles linked to below.
    iCloud: Troubleshooting iCloud Calendar - Apple Support
    Get help using iCloud Contacts - Apple Support
    Thanks for using the Apple Support Communities!
    Cheers,
    Alex H.

  • IPhone 5S/iTunes (Win7) sync issue: this computer is no longer authorized for purchased items that are on this iPhone

    I am trying to synch my iPhone 5S and iTunes for the first time since upgrading.  I get the following error message: The iPhone ... could not be synced because this computer is no longer authorized for purchased items that are on this iPhone.  To be clear, all I want to do is take the media on my Windows 7 PC and put on my iPhone.  When I authorize my PC, I receive a message that the PC is authorized (making 2 of 5 authorized computers).
    All of the iTunes purchases were purchased under the same Apple ID, I've never had another Apple ID.  Some of the PC media is Amazon mp3 purchases, but this has never been a problem in the past.  I have the latest iTunes installed.
    I tried to fix the problem doing the following:
    1.  Authorizing my computer, retrying to sync.
    2.  Logging into iTunes on my PC, then authorizing the PC, then syncing.
    3.  Not an Administrator account issue (my login is the Admin account)
    4.  I turned off user account controls in Win7
    5.  I removed the SC Info folder in iTunes
    Very frustrating, I've been working on this issue for the past several days.  After purchasing a 5S, with a high end PC/Win7, and the latest version of iTunes, I shouldn't have to make such an effort to access my purchased content.  Please help.

    I found the solution in another post.  By deleting all my apps, I was able to sync the phone.  I hope I don't have to delete all my apps every time I want to sync my phone, but at least now I am able to sync my phone.

  • ITunes 11 Syncing Issues (iPhone 4 / iOS 6)

    iPhone 4 - iOS 6.0.1 (10A523)
    MacBook Pro OS 10.7.5
    iTunes 11
    Whether I am attempting to sync my phone via USB cable or WiFi, the process simply does not work anymore after the unfortunate upgrade from iTunes 10.7 to 11.  I never had any issues before this upgrade. 
    While on WiFi, I was receiving an error message partially through the syncing process that indicated iTunes had lost connection with the iPhone.  (The WiFi indicators on my phone and my laptop never flinched, and I have no issues with WiFi and other programs or apps.)  After moving to the cable and turning off WiFi on my phone, the sync appears to work; however, the end result when I click on items inside of iTunes is no different.  Things that are on my phone are simply not showing up in iTunes ... as if a sync never happened.  None of the updated even appears -- not even when I click on the options under my device in iTunes.  Yes - when I click on the phone itself, the missing items are there.
    I'm going to downrade to 10.7 to save additional stress; however, it would be nice if Apple could have worked out these kinks.  (I didn't even intend to upgrade since this version is so new ... but I got click-happy.) 
    Does anyone know of any fixes (besides the downgrade) that will allow me to sync my phone? I have NOT upgraded my iPad's iTunes and I do not intend to.

    I had exactly the same problem, it also only appeared after upgarding to iTunes 11. 
    After reading older threads about syncing problems, I followed a suggestion that fixed this issue for me, by re-setting the network settings on my iPhone:
    Settings > General > Reset > Reset Network Settings
    And then after the re-set, I re-entered my wireless network, and can now sync via iTunes 11 over WiFi

  • Iphone sync issue where recognized in itune, but stops there intermittently

    I have been chasing an issue for awhile now. Every now and then, when I plug in my iphone 3gs, it appears to be recognized in the iTunes window, but it stops there and doesn't continue to sync. It acts like I have the preference set to "prevent iphones from automatically syncing" turned on, when I really don't. And again, it only happens once about every 10 times. If I immediately hit the eject button in itunes and plug it right back in, it works and syncs just fine.
    I have replaced the phone, the cable, and reset sync history by opening isync app--preferences-reset sync history. Oddly it seems like it happens when it's been a couple of days since I last synced.
    The log shows this:
    2010-11-07 07:37:06:186|SyncServer|111|6a209f0|Logging|Info| Logging initialized, engine version 578.3 : log level 3
    2010-11-07 07:39:06:255|SyncServer|111|6a209f0|Server|Info| Cancelling all sync plans.
    2010-11-07 07:39:06:633|SyncServer|111|6a209f0|Server|Info| Goodnight, Gracie.
    2010-11-07 07:56:23:444|SyncServer|162|6a209f0|Logging|Info| Logging initialized, engine version 578.3 : log level 3
    2010-11-07 07:56:23:748|AddressBookSync|160|6f21a60|Stats|Stats| com.apple.AddressBook: fast sync
    you can see the first plug in, then gets "cancelling all sync plans." Immediately pluggin back in, it proceeds as normal.
    Any suggestions?

    Well, it seems to happen at least once a week. This usually appears in the console log:
    11/16/10 7:21:28 AM [0x0-0xf00f].com.apple.iTunes[118] Setting FD_CLOEXEC on all file descriptors
    11/16/10 7:21:28 AM [0x0-0xf00f].com.apple.iTunes[118] Initializing child but not closing any file descriptors...
    11/16/10 7:21:28 AM [0x0-0xf00f].com.apple.iTunes[118] Initializing child but not cl
    11/16/10 7:21:28 AM [0x0-0xf00f].com.apple.iTunes[118] osing any file descriptors...
    11/16/10 7:22:06 AM iTunes[118] _NotificationSocketReadCallback (thread 0xa0706500): Unexpected connection closure...
    11/16/10 7:22:06 AM iTunes[118] AMDServiceConnectionInvalidate (thread 0xa0706500): shutdown(35) failed: Socket is not connected
    If I hit sync button, it proceeds. If I just eject and plug back in it works as expected. I the phone has already been replaced, I reset sync history, changed the cable, etc.
    I am still on itunes 921, and plan on updating to 10.1 soon. But if there is anything that can be gained from learning what the issue is before I update, it will be worth it.

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