HT1386 stuck in restore mode keep getting error code 1015

i bought this i phone 3g second hand and when i plug it into i tunes to restore it i keep getting a error code saying it cant complete restore error code 1015 can somebody please help me please

Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
It sounds like that unit was/is jailbroken. We can't help you here with that because of Apple's TOS. I suggest using Google or YouTube for help.
Basic troubleshooting steps 
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Similar Messages

  • HT201210 I have an old i phone 3G and do not know the password for it. trying to restore it from itunes but keep getting error code 1015, any help on how to get passed this please?

    I have an old i phone 3G and do not know the password for it. trying to restore it from itunes so my daughter can use it as an ipod but keep getting error code 1015, any help on how to get passed this please?

    Hi ratcat14!
    I have an article that can help you troubleshoot this issue:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Check for hardware issues
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
    Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • TS3694 keep getting error code 1015 help please

    as title says i keep getting this error code while tryin to restore (1015)

    http://support.apple.com/kb/TS3694#error1015

  • HT201210 i keep getting error code 37 on my ipad 1 its in dfu mode and will not restart pls help

    i keep getting error code 37 on my ipad 1 its in dfu mode and will not restart pls help

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3125

  • I keep getting error msg 1015 when I tried to restore my iphone

    I keep getting error msg 1015 when I try to restore my iphone, What can I do fix this issue

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • HT201210 I,m trying to restore my phone but I keep getting Error code 21.... help please

    I,m trying to restore my phone but I keep getting Error code 21.... help please     iPhone 4S

    Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
    You could just update or uninstall the security software on your computer and then test again.

  • TS3694 My iPad says it has to restore to update, but it will not.  It is caught in a cycle of not being able to restore but needed to restore.  I keep getting error code 3014 but I can not figure out what this means!

    My iPad says it has to restore to update, but it will not.  It is caught in a cycle of not being able to restore but needed to restore.  I keep getting error code 3014 but I can not figure out what this means! nor can I do anything about it!  So Frutrated!

    Also...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    But... if the Device has been Modified... this will Not necessarily work.

  • TS3694 hi i keep getting error code 21 and cant restore my iphone

    hi i keep getting error code 21 and cant restore my iphone

    https://discussions.apple.com/message/23100453#23100453
    more hits from the search
    https://www.google.dk/search?q=restore+itphone+error+16&oq=restore+itphone+error +16&aqs=chrome..69i57j0l5.11485j0j7&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8

  • Help I cant update the 2014 security. I keep getting error code 102

    My computor has updates that I cant get to update. itunes 11.2.2 and security update 2014-002 1.0. I have tryed many times but I keep getting error code 102. does anyone know what is happening?

    kbprovo,
    Try updating using the stand alone installer.
    Go to Safari/Preferences, General tab, for Save downloaded files to: select other then select desktop from the left side bar. This will download the stand alone installer to your desktop. Then double click on it and follow the prompts.
    You have not disclosed your version of OSX so I will include multiple versions.
    Mavericks security:
    http://support.apple.com/kb/DL1740
    Mountain Lion
    http://support.apple.com/kb/DL1738
    Lion
    http://support.apple.com/kb/DL1738
    Try using an ethernet connection if possible, less chance of corruption.
    You can also try this in safe mode
    power off, power on holding the shift key till you see the progress bar then release and allow to finish booting, then try.
    Itunes
    http://support.apple.com/kb/DL1614

  • I keep getting error code 54 when synching iphone 5, how do i fix?

    i keep getting error code 54 when synching iphone 5, how do i fix?

    Hi papabear74,
    Try using the steps in the following article to help you troubleshoot this issue:
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/TS1275
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • I keep getting error code u44m1p34 when I try to update CC2014.  I've tried uninstalling several times completely to no avail.  Any ideas?  It's really bugging me now!

    I keep getting error code u44m1p34 when I try to update CC2014.  I've tried uninstalling several times completely to no avail.  Any ideas?  It's really bugging me now!

    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • I am trying to burn a cd from itunes and I keep getting error code 4280.  I cant even burn cd that old cds that I loaded to my library.

    I keep getting error code 4280 when trying to burn a cd from downloaded itunes songs.  I can't even burn a cd from my own cds that I loaded to my library.  Is there a fix for this?

    I have Windows 7 on a Dell.  Open and play iTunes in the compatability mode and use Windows XP (service pack 2).  Disregard any messsages to disable the compability mode.  This has worked for me.  I have also reinstalled iTunes and played with burn speeds etc.  These ideas did not work.  Compatability mode works.

  • My iPod is stuck in recovery mode with a error code 1

    my ipod is stuck in recovery mode with a error code 1

    ERROR (1)
    - Place the iPod in DFU mode and then restore
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Try on another computer
    - Try another cable
    - Also, confirm your security software and settings are allowing communication between your device and update servers.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar     

  • TS3694 i keep getting error  code 3194 i just want update to5.1.1 on my ipad help

    i keep getting error  code 3194 i just want update to5.1.1 on my ipad help

    Here you go:  http://lmgtfy.com/?q=iphone+error+3194

  • I keep getting  (error code -8003) when I try to empty my trash. Any idea how to overide it?

    I cannot empty my tarsh and keep getting  (error code -8003). Is there any way to override it and get ride of my trash?

    Greetings,
    If you dragged items from a TimeMachine backup drive to the trash then that is most likely the cause of the issue.  Do not move files from the TimeMachine backup into the trash (http://support.apple.com/kb/HT1427).
    If your backup drive only contains a timemachine backup then you will want to reformat that drive:
    http://support.apple.com/kb/TS1600
    Keep in mind that before you reformat the backup drive that you remove any files you wish to keep to your computer. 
    Cheers.

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