HT1386 unable to click on sync contacts

Unable to Sync Contacts from IPhone to itunes on Laptop ?

Hi ShimaNY10001!
I have an article here for you that can provide some more information so that you can perform this sync successfully. That article can be found right here:
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/ht1296
Specifically, it seems like this section might be most useful to you:
Contacts
To sync contacts with your computer, choose "Sync Contacts with" within iTunes for Windows, or "Sync Address Book Contacts" on your Mac.
You can sync your contacts with:
Microsoft Outlook 2003, Microsoft Outlook 2007, Microsoft Outlook 2010 (Windows XP, Windows Vista, or Windows 7)
Windows Address Book (Windows XP)
Windows Contacts (Windows Vista / Windows 7)
Address Book (Mac OS X)
Microsoft Entourage 2004, Microsoft Entourage 2008, or Microsoft Outlook 2011 for Mac
Note: If using Microsoft Entourage, use Microsoft Entourage 2008 12.1.2 or later if syncing with Mac OS X v10.6 or later. If you would like to sync data on your Mac with Entourage, enable syncing between Entourage and Address Book.
Notes:
When syncing contacts, you can choose to sync all of your contacts or only selected groups. The option to sync selected items may not show up until after the first sync.
You can select a group of contacts to which all new contacts created on your iOS device will be added.
Additional options for syncing include syncing your contacts with Yahoo or Gmail/Google Mail. You will need to configure it with the user name and password for your Yahoo or Google account.
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Similar Messages

Syncing Contacts for the 1st Time

I already have an iPhone and now my husband just bought his. I want to sync his contacts for the first time onto my computer using Microsoft Outlook.
If I click on "Sync Contacts with Outlook"and put a checkmark next to "All Contacts," will it be his contacts be merged into mine or will they be separate? Where will "all contacts" be placed into my Microsoft Outlook? I don't have a separate folder for his contacts. I created one but it's empty and I'm afraid if I check the box where it says "selected groups" and then sync it, it'll be empty since the folder is already empty.
I hope this makes sense. I could use some help on this.

So you're saying that empty folder I created with his name, put a contact in there? And then when I click on "Synch Contacts with Outlook," check "selected groups" and have his folder selected and then that one contact I made will be merged with his own contacts on his phone? I'm so worry about doing this because we don't have a backup for his contacts as it is.

How to sync contacts on iMac to iPhone?

My contacts in my iPhone 4 randomly disappeared this weekend...grrr. It was not backed up on iCloud and I can't find the last backup (besides one that was done tonight when I plugged my phone into my computer, after all the contacts disappeared).
Is there a way to sync the contacts on my iMac to my iPhone? This is what I've tried and it hasn't worked:
In iTunes, under "info", I clicked on "Sync Contacts"
Under "Advanced" on the same page, I checked off "Contacts" and then "Replace information on this iPhone"
I hit Apply and it said it was syncing
Nothing happened on my iPhone
Any assistance is GREATLY appreciated! Thank you.

Turn contacts off and then on again in your iCloud settings on your iPhone. When it askes to you to keep or remove the current on on the phone.(if there are no contacts on the phone then say remove) and always ok the merge with iCloud. If the doesn't resolve the issue try deleting your iCloud account and then add it again.

Why can't I choose selected groups on my iTunes when I want to sync contacts to iPhone?

Does anyone know the answer on my question please or had similar experience....
I have updated and itunes and lion osx and iphone os... I created contact groups in address book in mac and now i would like to sync only selected groups from itunes, but somehow i cant see them when clicking on sync contacts option...
thank you for your time and answer...
Seba

I am having the same issue. I'll let you know if I find a fix. Anyone?

N97: Can't sync contacts with Ovi Suite

Everytime my N97 is connected to my PC via Bluetooth or USB, everything is syncing fine, except for the contacts.
I already updated to the most recent Ovi Suite version, but it's still not working.
When trying a manual sync, by clicking on "sync contacts" on the ovi suite, I am getting an error message:
Sync cancelled
Could not continue syncing
Reconnect the USB cable to your device or connect via Bluetooth. Then try syncing again.
Any ideas?
Solved!
Go to Solution.

Glad it helped marc, hope everything will be ok now, Oh and if you feel like ticking the green star in my post, it would be appreciated
Cheers
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

When i tried to sync my new iPhone to Itunes, I accidentally clicked on sync with my ipod, instead of creating a new one. So now my iphone is the replica of my ipod, deleting my contacts and pictures etc. Is there a way to get it restored?

When i tried to sync my new iPhone to Itunes, I accidentally clicked on sync with my ipod, instead of creating a new one. So now my iphone is the replica of my ipod, deleting my contacts and pictures etc. Is there a way to get it restored?

Only if a backup of the iPhone with all that data on it exists. If one does, restore the iPhone using that backup.

Unable to sync contacts, keep saying 'ipad already using contacts'. When I open contacts app it opens for fraction of secs and goes back to main screen. any ideas?

Unable to sync contacts, keep saying 'ipad already using contacts'. When I open contacts app it opens for fraction of secs and goes back to main screen. any ideas?

Sorry for double post, doesnt seem to be an edit option, this also works both ways.

I have just synced my iphone to my computer and all of my contacts went onto the computer and off my phone !! i have a mac .when i sync contacts i click on all contacts and only seven are going onto the phone !! can someone please give me an awnser

i have just synced my iphone to my computer and all of my contacts went onto the computer and off my phone !! i have a mac .when i sync contacts i click on all contacts and only seven are going onto the phone !! can someone please give me an awnser

When you connect the iPhone to sync with the new computer, a number of things will happen. If the new computer/iTunes does not contain any music, then yes, you will receive a prompt saying this iPhone is synced to another library, and if you continue, you will lose your music. However, you risk losing a number of other things, such as apps, contacts and calendar data. When you ask about photos, any photos that you have on the iPhone that were synced from the previous computer would also be lost. You need to save the photo folder from the old laptop and transfer that to the new desktop. You also need to sync the contacts and calendar to the same supported application that you were using in the past, such as Outlook, unless you are using an outside web-based sync, such as Google. Also, when you first connect the iPhone, it will make a backup, or at least make sure that it does before you attempt to sync, or you will not have a backup of some of the other things, such as mail settings, SMS, and the contents of the Camera Roll. I would import the photos from the camera roll to the new computer before trying to do anything else in iTunes.

Unable to sync contacts from iPhone to Address Book...works the other way

I am unable to have changes on my iPhone reflect in my Mac's address book. For example, I would delete a contact on the iphone, but it stays there in the Mac's address book after sync. The worst part is that now on subsequent syncs, the contact is never added back to the phone or deleted from the computer. I am able to create as many contacts as I want on the phone and sync them to the address book, but just not delete modify them.
Creating/deleting contacts in the address book works.
So far, I have tried:
1. Resetting the sync history.
2. Replacing all my iPhone contacts with those in address book.
3. Unselecting and reselecting sync contacts from iTunes.
4. Archiving my address book, deleting everything in it, syncing, and then repopulating it.
5. Restoring my iPhone.
None of this has worked, and I am close to pulling my hair out. I just fixed issues with the new Safari bookmarks sync, and now this. Can anyone please help me fix this issue? Any help would be appreciated.
This is what my console looks like:
3/24/08 12:43:39 AM [0x0-0x11011].com.apple.iTunesHelper[143] InvalidHostID
3/24/08 12:43:39 AM [0x0-0xaa0aa].com.apple.iTunes[1121] InvalidHostID
3/24/08 12:44:48 AM [0x0-0xaa0aa].com.apple.iTunes[1121] Child: Can't read length for data
3/24/08 12:44:48 AM [0x0-0xaa0aa].com.apple.iTunes[1121] Child: NULL command dict read, exiting...
3/24/08 12:44:48 AM [0x0-0xaa0aa].com.apple.iTunes[1121] Created child to sync device with pid 1146...
3/24/08 12:45:00 AM [0x0-0xaa0aa].com.apple.iTunes[1121] Sending final status from child helper tool back to parent...
3/24/08 12:45:51 AM [0x0-0xaa0aa].com.apple.iTunes[1121] Created child to sync device with pid 1153...
3/24/08 12:45:58 AM [0x0-0xaa0aa].com.apple.iTunes[1121] Sending final status from child helper tool back to parent...
Thanks.
PS: Restoring my iPhone messed up the name in iTunes. Any way to get back the name I had earlier?
Message was edited by: Saurabh Garg
Message was edited by: Saurabh Garg

Thanks for the idea of looking at the Console. I've created new contacts on my MacBook and my iPhone, but neither is syncing to the other, in fact a new contact group I created in Address Book doesn't even show up in the list of groups in the Contacts sync window in iTunes. Here's what the Console says every time I sync:
3/28/08 2:45:54 AM AddressBookSync[315] AddressBookSync (client id: com.apple.AddressBook) error: Exception running AddressBookSync: CoreData could not fulfill a fault for '0x1a02fc0 <x-coredata://2123D5A6-CBBA-4900-B49B-0DDF0F8195A8/ABCDPostalAddress/p68>'
3/28/08 2:45:54 AM com.apple.syncservices.SyncServer[176] 2008-03-28 02:45:54.040 AddressBookSync[315:10b] AddressBookSync (client id: com.apple.AddressBook) error: Exception running AddressBookSync: CoreData could not fulfill a fault for '0x1a02fc0 <x-coredata://2123D5A6-CBBA-4900-B49B-0DDF0F8195A8/ABCDPostalAddress/p68>'

New Ipad and cannot sync contacts; error message unable to load data class info from sync services; reconnect or try again later

new Ipad and cannot sync contacts; error message on Itunes - unable to load data class info from sync servies; reconnect or try again later

For Windows - look at this.
http://support.apple.com/kb/TS1567?viewlocale=en_US
For Mac - maybe this applies
http://support.apple.com/kb/TS3744
I just picked these out by going to the box to the right called - More like This.

Since OS 6 upgrade unable to sync contacts and calendar, receive the following error message: Help Apple improve its products by sending us diagnostic and usage information about iCloud. By sending this message, you agree that Apple will collect and use

Unable to sync contacts and calendar with HP Laptop using MS Outlook 2010 and I-phone 4gs since OS 6 upgrade

The activation server is gone for AA7, but not AA8 as understand it. You will need to do the updates for AA8 to be effective on Win7. It is questionable that it will run on WIn8 (I have no clue for a MAC).
Your conversation is an example of how many of us got here in the first place. It is fantastic that you were able to hold on and get the problem resolved. Not exactly sure of the solution, but there does seem to be light at the end of the tunnel for folks. Normally, with activation problems like yours, we recommend calling Adobe Support for them to reset the activations. I was just wanting to get a heads up about AA8 on the newer systems. Folks have been successrul on Win7 with the updates, but the results for Win8 are still not known in general. There have been some suggestions, but nothing more. As long as it works for you that is great. For our info, what OS are you running?

HT1296 i am using i phone 5S and mac book air. i unable to syncing contacts.can you help me /

i am using i phone 5S and mac book air. i unable to syncing contacts.can you help me /

Since the release of Mavericks, syncing contacts with a Mac using iTunes is no longer supported. The currently supported method is to use iCloud. http://www.apple.com/icloud/setup/

HT1386 Unable to sync my iphone 4s with itunes

I got my new iphone 4s a few days ago and have synced my photos and music with out any problem. I have just purchased some new tracks and wanted to sync these but I'm getting the message "I tunes could not connect to the iphone...because the pairing record is missing"
Can anyone help?

For resetting the sync history on a Mac running Lion - 10.7.x if needed.
http://support.apple.com/kb/TS1627
If you see the Sync menu in the menu bar, skip to step 3:
If you do not see the Sync menu in your menu bar, skip to step 7.
Hold the Option key on your keyboard, then click the Sync menu in the menu bar:
if you see the Sync menu but you are unable to open it, skip to step 8.
Choose Reset Sync Services.
Click Reset Sync History.
Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
In the Finder, choose Utilities from the Go menu.
Open Terminal.
In the Terminal window, type or paste the following command on a single line:
/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
Press Return.
Quit Terminal after the operation has completed (when Terminal returns to the command prompt with a $).

Unable to sync contact details iTunes Mavericks

Unable to sync contact details, e-mailaccounts via iTunes to iPad on Mavericks.
The button Info seem to be disappear.
Why?
Not every body love to sync via iCloud!
To sync via iTunes is very very usable.
On windows computer the button Info is stlll present.

Chris CA wrote:
To be more clear, you cannot sync contacts using iTunes because Sync Services has been removed from Mavericks.
So 10 point voor me myself.
You can give yourself a Solved but you do not get points for your own replies.
I knew that, I can read.
[quote]OS X Mavericks v10.9 and later do not use SyncServices. Instead, Mavericks supports sharing your information using several network-based and cloud-based solutions. If you want to sync your information across multiple devices and computers, you should use one or more of these methods. These include iCloud, CardDAV servers, CalDAV servers, and servers that utilize the Exchange ActiveSync protocol.[/quote]
I post my question on 18/11 and no answer.
And I just found 23/11 the answer via Google.
The ten points that is a joke.

I have a new ipad mini an cannot sync it with my aol contacts. Using a pc and when I goto itunes and click on the devices info tab it will not let me click sync contacts it just says "configure"

I have a new ipad mini an cannot sync it with my aol contacts. Using a pc and when I goto itunes and click on the devices info tab it will not let me click sync contacts it just says "configure"

Hi,
See if these Links for Home Sharing add any light to the problem
Understanding
http://support.apple.com/kb/HT3819
Troubleshooting
http://support.apple.com/kb/TS2972
How to
http://support.apple.com/kb/HT2688

HT1386 unable to click on sync contacts

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