HT1386 updated computer to windows 8.1 and the iphone does not show up in itunes

updated my computer to windows 8.1 and now the computer recognises the phone but will not show it in itunes, how can i fix this

Hey there gunfier,
It sounds like your iPhone is not recognized in iTunes after a recent Windows update. Use the troubleshooting from this article to resolve the issue named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Here is an overview of the troubleshooting that you'll do:
1. Update iTunes
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
Also, check for 3rd party plug ins that may be interfering with iTunes:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/ts3430
Thank you for using Apple Support Communities.
All the best,
Sterling

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Please use the following article for information and instruction on deleting the U2 album from your devices and account.
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Hi,
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Message was edited by: archmm

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HT1386 updated computer to windows 8.1 and the iphone does not show up in itunes

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