HT1386 When I connect my iPhone 4 to iTunes, iTunes crashes.
I start iTunes, connect my phone, the little wheel spins a few times and then I get a message that iTunes has stopped working.
I can connect my wife's phone without issue.
I have the latest version of IOS and itunes.
How can I trouble shoot this issue?
You can sync as many devices as you want to the same iTunes account, there is no limit. So, plug in your iPhone 4, select what content you want on your phone & hit the sync button. When you first plug in your phone you'll be given the option of restoring it from your previous iPhone's backup. Read through this article:
http://support.apple.com/kb/ht2109
Similar Messages
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Upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!
upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!when the iPhone is disconnected iTunes is working properly....
please help me!!!Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
when i connected my iphone 5s to itunes for the first time then a window appered saying your device timed out. whats happening and how do i connect my iphone
Hello Hema2003,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Best of luck,
Mario -
when I connect my iphone to my itunes it says loads of space is being taken up by documents , however i have no documents saved on my phone to my knowledge. how do I find and delete these hidden files ?
I restored the phone so had no apps on it at all and there was still this certain amount of space used up by documents ! I've already had it in to the apple store and they didn't seem to have a clue either ! Ugh ! Wouldn't mind so much if the phone was free with a contract but I actually spent 450 quid buying this phone and it's always full of "nothing" so virtually unusable
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When I connect my iphone and open itunes the iphone icon shows up but when I click it nothing happens and the icon disappears. I have uninstalled and re-installed itunes. Turned my computer off, and turned my iphone off. Restarted everything. Synced my iphone and my itunes and nothing seems to work. Any suggestions? I am using Windows
Stop clicking the eject button.
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i tried all that but when i connect my iphone to my itunes there is no restore button. why is this happening?
Slightly important info to include.
Once the iPhone is in Recovery Mode, it must be restored with iTunes.
You are unable to select Restore? -
When I connect my Iphone 5 to Itunes, Itunes either freezes up or I get a message saying Itunes cannot connect to this phone and I need to restore Iphone.
After uninstalling and reinstalling Itunes- issue was fixed. Thanks!
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Where can I find or open the bar "others" when I connect my iPhone to the iTunes?
Where can I find or open the bar "others" when I connect my iPhone to the iTunes?
Re: what is the procedures to free some space on my ipad to download videos?
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when i connect my iphone 3Gs to itunes in my computer they say, they have an update for my iphone ios 5 to ios 6.1, this is the message that apear in my itunes, We're sorry, we are unable to continue with your activation at this time.Ask your question. what should i do for now for iphone didnt activate of itunes?
Ask the person who owns the iPhone.
Which version of Cydia appears on the iPhone - the one
with the black and white icon or a different one?
If it was jailbroken, contact the developers of the jailbreak.
Not all jailbreaks can be completely removed.
Google may provide some direction. -
okay. when i connected my iphone 5 to itunes it replaced all of the data from my old iphone 3gs (contacts, apps, notes, bookmarks,photos, music, everything you can possibly think of) with my new iphone 5's data. I am so frustrated with this. Why? and it did it by itself, i didnt touch anything, or clicked anything. please help me this is urgent! I am a businessman and need my contacts.
You're iPhone was probably set to automatically sync with your iTunes upon plugging it in. Best option is to restore from a backup, either on iCloud or your computer.
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When i connect my iPhone to iTunes, it says i have to set up my iPhone, and wont allow me to sync any media i have already purchased on it. My phone is not new, so I dont understand? This all came about when i updated the iOS 6 software. I have tried to re-set up my phone but it makes no difference and deletes everything off my phone.
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone. -
when I connect my iphone itunes give me an error that I have to install 10.5 how would i do that
http://www.apple.com/itunes/
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When I connect my iPhone to my iTunes, my iTunes doesn't detect the phone
When I connect my iPhone (iPhone 3GS) to my Mac laptop, my iTunes (10.5.2) doesn't detect my phone, but the phone sti charges and acts like it's properly connected. On the iTunes, there is no icon revealing that the iPhone is detected, what can I do to fix this?
http://support.apple.com/kb/ts1538
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HT1386 when i click on iphone tab in itunes, the tab just dissappears
When i sync my iphone5 onto intunes the tab appears in the upper right. When I click on the iohne tab it just disappears
If the Scanner and Camera Wizard does not start, have you tried to open it manually? You are saying that with photos in the Camera Roll, the iPhone does not show up in Computer?
You may need to uninstall iTunes and reinstall it. However, you will need to do it the way it is described in this support document http://support.apple.com/kb/HT1925.
Then after the reinstall, connect the iPhone, let it update the USB driver and then see if it connects. -
When i connect my iphone to pc itunes not recognize. But phone getting charge.
Any one can help for my above issue.
Itunes not recognise my phone when i connect my phone to pc, but phone is getting charge.Hello Katrienasc,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario
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