HT1386 Why cant i connect to the itunes store on my new phone?
I have just got the new iphone 4s, but when i type in my apple id and password, it cant connect to itunes?
There is an issue affecting some users according to this page : https://www.apple.com/support/systemstatus/
You could occasionally check that page to see when it's fixed
Similar Messages
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Why cant i connect to the itunes store
New laptop. 64 bit Windows 7 Home Premium. Downloaded Itunes. Cannot connect to Itunes Store.
'Windows has encountered a problem and will close program' message.
Any ideas ???Hello notherz
Start with the article below for troubleshooting iTunes crashing on your computer. You will want to start up in Safe Mode first before moving on to the more advanced troubleshooting steps.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
-Norm G. -
Why can't I connect to the iTunes Store on my new iPad??
Why can't I connect to the iTunes Store on my new iPad??
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
why cant my powerbook connect to the itunes server to download an update?
Hello johnbtrey,
I've linked an article that details a number of steps that can be followed in order to restore a connection to the iTunes Store on your PowerBook.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Symptoms
You may be completely unable to access the iTunes Store on your computer or iOS device. You might also see an alert message similar to one of the following:
"Cannot connect to the iTunes Store. An unknown error has occurred."
"We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
"iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
This article will guide you through the basic troubleshooting for the iTunes Store.
Cheers,
Allen -
TS1277 why cant i connect to the itnues store, it just keeps loading , never loads
When i try to connect to the itunes store it just keeps loading never loads,
Hi jquinter888,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/ht1527
Cheers,
- Judy -
Cannot connect to the iTunes store - tried everything, new Ipad
Hi,
I got my iPad2 2 days ago and everything was going fine until last night.
It suddenly stopped allowing me to install any apps, even though previously it had been installing apps just fine. I changed nothing, did nothing, it just stopped working last night.
I have tried all the solutions I can find so far: Change the time and back again, sub DNS servers (I used opendns), changes to location services, etc. I can access everything fine from my PC.
Please keep in mind that this happened within the space of an hour and I had changed nothing in my settings. The error started occuring and no matter what I do, I can now not download apps.
This is my first apple device, I have been an Android person, and I though Apple was supposed to be easy and just worked. This is far worse than any problem I have had on an android device in the last 4 years and I have to say I am disappointed with my very first experience.BUT (very important!!! please read!) I do noty want to have a discussion on Android vs Apple please - I like both, and am only insterested in getting my iPad working. I would be very grateful for any help you can offer.
Thanks,
TTThe Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Why cant i connect to the Music Store
I have been using iTunes for about 2 years now, both on a PC and on my Mac! However I new get a message on both computers saying that I cannot connect to the music store?
Just for clarification I am in the UK, thus I am trying to access the UK music store!
Is there a problem with the store?
Any help would be much appreciated.
Cheers,
Mark
PowerBook G4 & Core2Duo PC Mac OS X (10.4.7) PC, Windows XPIt's just started to work again. Nothing I did!
Charles.
Emac 1.42ghz Mac OS X (10.4.7)
Message was edited by: Charles .B. -
Why can I connect to the iTunes store from my ipad
I'm trying to connect to the app store and it gives me a message saying cant connect
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if the two stores then work.
-
I cannot connect to the iTunes store on my new iphone4
I took back my iphone4 yesterday that I had for almost a year because the back button was broken. The apple store exchanged it n gave me a new iphone4. I brought it home and backed it up and now when I go to purchase a app it says I cannot connect to iTunes over wifi. I had no problems with my other iphone4 and used that back up to restore my new phone so I don't understand why I can't connect to iTunes now over my wifi with my new iPhone4. Please help!!!
I also have an iphone3g that has no problems connecting to iTunes over my wifi so I just don't understand why my new iphone4 does grrr. I'm so frustrated pls helpI'm having the same problem on my ipad 2. Error message "cannot connect to iTunes" pops up when I open the App store. I can access iTunes app without issues though. This only happens when I'm on wifi at home. At work, I can access the App Store and iTunes.
I don't think it's the internet because I'm using a stable wifi connection and can browse websites. Plus, my iphone can connect to both App store and iTunes at home and at work. This has been ongoing since I updated my ipad to ios 6.
If anyone knows a fix for this, it will be very much appreciated. -
TS1363 I can't connect to the ITunes store or sync my phone with my computer.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Gateway DX4300
iTunes 10.7.0.21
QuickTime 7.7.3
FairPlay 2.2.19
Apple Application Support 2.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0029B11C035F0CE0
Current user is not an administrator.
The current local date and time is 2012-11-23 09:48:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 5450
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {AFF6741E-923A-4457-BD37-4D212C3CFB0F}
Description: Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Nov 23 05:35:43 2012
Lease Expires: Sat Nov 24 05:35:43 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-19 19:15:26.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
cpassantino’s iPhone, iPhone 4S running firmware version 6.0.1
Serial Number: C39HDFXRDTF9
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 5.1.1
Serial Number: C3RFMPH5DCP9
iPad running firmware version 4.2.1
Serial Number: V50487NNETU
**** Device Sync Tests ****
One or more sync tests failed.everytime I try to open the store it endlessly says "accessing iTunes store" but it never opens.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Can someone help me please ? I was using itunes (downloading albums etc) just half an hour ago. I had a pop up asking me if i'd like to download the latest version of itunes, which i accepted. When the update had finshed downloading, i then restarted my computer, as i usually would. Tried to re access the itunes store, and received the following error message: 'Cant connect to the itunes store. An unknown error occurred (-3212) please check you have an active internet connection and try again.
Needless to say, i have an active internet connection and cant see any reason why this would be happening, it has never happened before ?
Any help would be appreciated.Do you have PeerBlock installed/ > TS3297 Error message: 'Cant connect to the itunes store.
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Why can i not connect to the itunes store
im in a game and i cant connect to the itunes store why? Help
Hello sakif16,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Have a nice day,
Mario -
I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying -
Why can't I connect to the ITunes Store?Even through I troubleshooted with the info I was e-mailed,created new password,
made sure date,keychain was correct etc and still cannot open store .I have MacOSX 10.4.11 and it does not let me download
the latest version of iTunes.I need to speak to someone on the phone as it has been over 3 weeks now and this issue is still
not resolved. also cannot download any CD's. After reinstalling disc 1 as told by 1 800 MY APPLE (as I was unable to cut and paste
on my Mac)I ended up having to bring the computer in to the Apple Store on 5th Ave in Manhattan as it also required Disc 2 .
Unfortunately I did not back up my music library and was not told it would be fully erased due to reinstallation. My 6 year music
library got completely wiped out.iTunes had a history of my purchases but I received an e-mail stating about 35 songs and
videos I purchased cannot be retroactive due to modification(I don't know what this means)I greatly appreciate if someone would
help me clarify this issue.
Thank you.
Sincerely,
MariaDoes it work at Starbucks and Public Library?
Have you tried updating the router firmware? -
My family recently gave me an iPad for Mother's Day. It's been really awesome, but suddenly today I began getting an error: "Cannot connect to iTunes Store."
The process looks great right up to the download. Then, after the icon appears with the status bar, just before you would expect the status bar to start filling out...BAM, error!
I can connect to the internet just fine. I am able to sync via WiFi without trouble. I'm pretty sure I have tried all the troubleshooting on-and-offs. I even did a restore.
Am I missing something? Why would it work fine one minute and get all quirky the next?
Help me Obi-wan Kenobi; you're my only hope.Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Could be you are not connecting to the internet via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom
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