HT1386 windows 8 will not recognize my iphone but my windows 7 computer will

Winndows 8 will not recognize my iphone in ituens but my windows 7 will

Hello Gary12100,
The following article details some useful troubleshooting steps that can help get your iPhone to appear in iTunes.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen

Similar Messages

  • Got a new windows 8.1 laptop. and i have downloaded the latest version of itunes and this will not recognize my iphone?

    got a new windows 8.1 laptop. and i have downloaded the latest version of itunes and this will not recognize my iphone?

    Hi lewisdearden!
    Here is an article that can help you troubleshoot this issue:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • Why does Itunes not recognize my iphone 3GS on any windows computer?

    I have had my Iphone for a little while now and itunes on my computer was working and the phone was doing fine except that the usb wall charger would not charge my phone in less i plugged the phone in first, turned it off, then turned it back on and then the wall charger would work correctly. This was more irritating then anything and I had read on the internet that updateing to 4.3.1 would fix the issue. So I was using iOS 4.2.1 on my iphone 3GS and decided to go ahead and update to 4.3.1, after doing so itunes (newest version) will not recognize my Iphone no matter which computer I plug it into (I have tried 3 other computers, 2 of which run Windows 7 64 bit and the other running Windows XP 32 bit). I have tried reinstalling the newest version of itunes on 2 different computers which included deleteing ALL folders and/or files related to apple, itunes, quicktime, or any other program that i may of had on that computer. I also uinstalled the apple mobile device driver in Device Manager to try to see if that would fix the issue at the same time. None of that worked on either PC. I then tried connecting my Iphone to a computer I had never had it on period. This computer also never had itunes or quicktime on it so i figured this would be a fresh start. I again installed the newest version of itunes and then connected my Iphone to that computer for the first time, which again resulted in not working. My last try was connecting my Iphone into my brothers computer that already had itunes on it, and he has a ipod in which he has used on that computer many times, his ipod still connects and itunes recognize's it just fine, however again itunes would not recognize my iphone. Next I thought maybe if I put my iphone into recovery mode and then connect it to my computer itunes would find it, which would correct the problem after I exited recovery mode. Yet again to no avail, and i tried this on all 4 computers as well... Lastly I tried to just reset my iphone and let it come up while connected to the computer, but sadly, to no avail.
    So obviously my conclusion is what ever is causing this problem is most likely located directly on the iphone itself, seeing as I have tried it on multiple computers one of which itunes and the phone had never been on, 2 of which I have previously used for my iphone on iOS 4.2.1 and another of which was my brothers which he had used for his ipod. However I do not know how to fix (if I even can) this issue so that I can once again use itunes with my iphone.
    Oh, and lastly... updateing from 4.2.1 to 4.3.1 did not fix the usb wall charger issue... After all of the above all I achieved was to add another problem to the table of which previously consisted of a problem that was simply irritating and annoying.
    Thanks in advance for any advice and/or solutions that may lead me to resolving this issue.

    Try here for help:
    Windows: http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
    Mac: http://support.apple.com/kb/TS1591

  • ITunes will not recognize my iPhone 5s

    iTunes will not recognize my iPhone 5s.  I need it to, so I can choose the sync via WIFI.  Plus, I am unable to download iTunes by just using WIFI and my iPhone 5s.  I checked the Computer Manager areas and the settings appear correct.  My laptop runs on Windows 8.1.

    Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
    http://www.apple.com/itunes/download/

  • My itunes will not recognize my iphone

    After i updated my itunes i plugged my phone into my computer and my itunes will not recognize it. I have restarted my computer, restarted my iphone, deleted a ton of data off my phone and computer, and uninstalled and reinstalled itunes but none of these things have worked. If anyone can help me solve this problem please let me know as soon as possible. Thanks!

    Hello, JennaMackenzie. 
    Thank you for visiting Apple Support Communities.
    If your device in not recognized in iTunes, I would try the steps in the article below.  Start with the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jason H.

  • TS1363 my computer will not recognize my iphone

    My iphone has been working fine with my computer.  After I did an update for itunes today, the phone froze up  and will not work at all.  It has a picture stating to connect it to itunes, which it is.  The itunes will not recognize the iphone now. help!

    Phone not recognised in itunes
    device not recognised by iTunes on PC  or  device not recognised by iTunes on Mac
    Some of those things which concern itunes also help with your problem.  In particular try rebooting the computer, try a different USB cable to attach the phone or try a different port

  • Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?

    Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?

    Place the device in DFU mode (google it) and restore as new.

  • My mac had it's original software re-installed by Apple.  since they did this, my airbook pro will not recognize my iphone in Itunes, and I cannot update the latest version of itunes, because it says I'm not running the latest version mac software????

    I my macbook pro will not recognize my iphone.  I had the AppleStore, re-install my original software a month or two ago, but since they did this, my computer cannot recognize my Iphone  it is telling me that I also need to download the new version of Itunes, but keeps telling me my system isn't running the correct software.  When I go to update my software, it's telling me I'm running the latest version???  HELP!!

    you need to upgrade your OSX to 10.6.8 or later to sync with the iPhone 5. as you need itunes 10.7 to  run Iphone 5

  • Windows 8.1 does not recognize my iphone.

    windows 8.1 does not recognize my iphone.

    Hi kathyt8952 ,
    Would you please share us more details of the issue ?
    Have you checked the driver issue from the device manager ?Have you tried to connect the device from another USB port to have a check ?
    We can take the following steps to have a check .
    1.Open "run" from the start menu, and run "services.msc".
    2.Search "Apple Mobile Device".
    3.On "status" column right click and then click on "Properties"
    4.In the "general" tab find the "startup type" drop-down arrow menu and make sure "automatic" is selected.
    5.Also in the general tab check the "service status". If it does not say "started" then click the start button.
    6.At the bottom of the properties window click "apply".
    If the issue persists, we can refer to the following link to have a troubleshoot :
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    https://support.apple.com/en-us/HT204095
    We may also need to ask for help from the Apple Forum .They may have some good advices for you .
    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
    Best regards
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • Itunes recently updated on my PC and now it will not recognize my iPhone.  How do I get it to recognize so I can sync?

    I updated iTunes this morning and afterwards I went to sync my iPhone and iTunes will not recognize the iPhone.  The computer will, but iTunes will not.  How do I get iTunes to recognize the iPhone so I can sync.  I do have the phone connected to the computer with the cable.

    http://support.apple.com/kb/TS1538
    Going to venture a guess your Apple Mobile Device service isn't started.

  • I had to replace my Iphone 5c with a new one.  Now, my windows 7 pc does not recognize my iphone.  Reinstalled itunes.  Apple mobile device is running.  I did whatever I could find on the internet still no luck.  Any suggestions?  Thnx

    I had to replace my Iphone 5c with a new one.  Now, my windows 7 pc does not recognize my iphone.  Reinstalled itunes.  Apple mobile device is running.  I did whatever I could find on the internet still no luck.  Any suggestions?  Thnx

    You have done everything verbatim included with this link?
    http://support.apple.com/kb/ts1538

  • Windows does not recognize my iphone name, but itunes does

    This is a reqpost of another forum on diff site, but is the exact same problem i have~
    After the IOS5 update~  and and updating two phones on same computer~
    I have windows 7 x64bit, and the problem is it does not recognize my iPhone's name anymore.. in itunes it shows the correct name but when ever i look at My Computer listed under portable devices the name is wrong instead of being Louie's iPhone it shows Kim's iPhone (My Fiancees iPhone).. i can still access it and get my pictures and stuff but the name of the device is just wrong.. so im hoping you guys know how to solve this problem.. this only started happening when i installed iOS 5...
    so to sum it up..
    iTunes... Louie's iPhone
    Windows... Kim's iPhone
    here are the things I already did but did not work...
    ... uninstalled everything apple, rebooted and reinstalled.
    ... restored my iPhone as new 3x and still nothing....
    I am at a lost here.. so please help me guys? i know you can solve this coz sinful has never failed me before

    In Windows 7, it is not possible to change the name by right-clicking and selecting properties! It doesn't work...
    The only solution that worked was to search the registry for the incorrect name and adjust it by hand, which strikes me as a pretty ****** solution! Better would be that the Apple USB driver would just use a neutral name like "iPhone". Which makes me wonder what would happen if two iPhones are connected at the same time: how can they be told apart in the "Computer" application?

  • My 15" iMac G4 800mhz will not recognize my iPhone 4s at all. Please Help, There is more information below. Thanks.

    My 15" iMac G4 800mhz will not recognize my iPhone 4s at all. It charges but doesn't load as external memory or in itunes.
    I am running OS X 10.4.11 and using iTunes 9.2.1.
    I have tried to be as specific as possible, I hope somebody can help as this is the main thing I will be using my mac for.
    Thanks in advance.

    ....and an 800mHz Mac cannot officially run 10.5.8. There may be some third-party hacks to allow tricking the installer into thinking the computer qualifies and permit the install to continue, but 10.5 will be very sluggish on that machine even if you have a lot of RAM.
    The other problem is valid 10.5 retail install disks. They are getting hard to find, only on DVD (not all early iMacs have DVD-capable drives), and often sell today for more than their original price of US$129.

  • Factory reset iphone 4s / windows 7 does not recognize my iphone 4s

    factory reset iphone 4s / windows 7 does not recognize my iphone 4s

    Setting > General > Reset > Erase All Content and Settings.
    Read here for help with iTunes and the device http://support.apple.com/kb/TS1538

  • TS1500 Windows does not recognize the iPhone as existing, though iTunes can see it.

    Windows does not recognize the iPhone as existing, though iTunes can see it.

    I found a webpage where a user reported the same issue as me.
    He said he determined that "foreign pictures" -- meaning any pictures not taken using the iPhone's camera -- were the cause. Once he deleted the "foreign pictures" -- such as pictures obtained from receiving texts from others which included pictures that he saved onto the iPhone, then iTunes worked.
    In my case, the fix was to upgrade the iPhone's OS from 5.1.1 to the latest version.
    Now, both issues are solved:
    Windows recognizes the iPhone as a storage device.
    iTunes can see pictures that I've saved on the iPhone.

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