HT1390 Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?

Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?

While we all have MacBooks in this forum most of us don’t have Lion. There's a Lion Support Community where everybody has Lion.You should also post this question there.  https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion

Similar Messages

  • Hi! I just got a kernel error in my macbook pro and i don't know if i have to really take it to an apple center can you please tell me what this is about, i will post what the kernel panic said. Thnx!

    Interval Since Last Panic Report:  370461 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    98BF82BD-CC01-4D3E-861A-2BC309BC06F0
    Thu May 31 01:10:53 2012
    panic(cpu 0 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f81707455, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff80acdfd040, CR3: 0x0000000021321018, CR4: 0x00000000000606e0
    RAX: 0x0000000000000000, RBX: 0xffffff806a4a3000, RCX: 0x0000000000000100, RDX: 0xffffff800a28b990
    RSP: 0xffffff807e403c80, RBP: 0xffffff807e403ca0, RSI: 0xffffff800b6bbf00, RDI: 0xffffff800a28b980
    R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff800cdaa1e0, R11: 0x000800000002335b
    R12: 0xffffff80acdfd000, R13: 0xffffff800c5ba000, R14: 0xffffff800c5ba000, R15: 0xffffff80acdfd000
    RFL: 0x0000000000010286, RIP: 0xffffff7f81707455, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff80acdfd040, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff807e403930 : 0xffffff8000220792
    0xffffff807e4039b0 : 0xffffff80002c473a
    0xffffff807e403b60 : 0xffffff80002da0cd
    0xffffff807e403b80 : 0xffffff7f81707455
    0xffffff807e403ca0 : 0xffffff7f816b097e
    0xffffff807e403cc0 : 0xffffff8000656d17
    0xffffff807e403ce0 : 0xffffff800029c122
    0xffffff807e403d30 : 0xffffff80002230b5
    0xffffff807e403d60 : 0xffffff80002148a9
    0xffffff807e403dc0 : 0xffffff8000223223
    0xffffff807e403de0 : 0xffffff80002516f9
    0xffffff807e403e20 : 0xffffff80002199ae
    0xffffff807e403e70 : 0xffffff800021a1fd
    0xffffff807e403eb0 : 0xffffff80002378f0
    0xffffff807e403ef0 : 0xffffff8000543ec9
    0xffffff807e403f40 : 0xffffff8000541a1e
    0xffffff807e403f50 : 0xffffff80005cd61b
    0xffffff807e403fb0 : 0xffffff80002daa13
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelHD3000Graphics(7.1.8)[3907A4CB-8AA1-3F6B-B052-8BA001 8E9C83]@0xffffff7f816a8000->0xffffff7f81788fff
                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80843000
                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f80c76000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f80c3e000
    BSD process name corresponding to current thread: PluginProcess
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 35466482019176
    last loaded kext at 25812290856: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f817d5000, size 28672)
    last unloaded kext at 109225812937: com.apple.driver.AppleUSBUHCI          4.4.5 (addr 0xffffff7f80a51000, size 65536)
    loaded kexts:
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager          4.0.5f11
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.AppleHDA          2.2.0f3
    com.apple.driver.AppleMikeyDriver          2.2.0f3
    com.apple.driver.AppleIntelHD3000Graphics          7.1.8
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleSMCPDRC          5.0.0d0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0
    com.apple.driver.AppleLPC          1.5.8
    com.apple.driver.AppleBacklight          170.1.9
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.AppleUSBTCKeyboard          225.2
    com.apple.driver.AppleIRController          312
    com.apple.iokit.SCSITaskUserClient          3.2.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.0.3
    com.apple.driver.AppleUSBHub          4.5.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AirPort.Brcm4331          530.4.20
    com.apple.driver.AppleSDXC          1.2.0
    com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleUSBEHCI          4.5.8
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.8
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.driver.AppleIntelCPUPowerManagement          193.0.0
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.2.0f3
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOFireWireIP          2.2.4
    com.apple.iokit.IOAudioFamily          1.8.6fc17
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.0f3
    com.apple.iokit.IOHDAFamily          2.2.0f3
    com.apple.driver.ApplePolicyControl          3.0.16
    com.apple.driver.AppleSMC          3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d0
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.IOPlatformPluginFamily          5.1.0d17
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11
    com.apple.iokit.IOBluetoothFamily          4.0.5f11
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.2
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.2
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.4
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          4.5.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.7
    com.apple.iokit.IOCDStorageFamily          1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0
    com.apple.driver.AppleThunderboltNHI          1.5.5
    com.apple.iokit.IOThunderboltFamily          2.0.0
    com.apple.iokit.IOUSBUserClient          4.5.8
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOUSBFamily          4.5.8
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331.6
    com.apple.iokit.IOStorageFamily          1.7.1
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.6.8
    com.apple.iokit.IOACPIFamily          1.4
    System Profile:
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9A302, 320.07 GB
    Serial ATA Device: OPTIARC DVD RW AD-5970H
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 4
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

    Thanx again! now after i started up my mac with the safe boot i starts up awful, first after the gear below the apple logo stops and the charging bar that appear dissapear my mac puts on a white screen with nothing and the it goes nto the screen where i can log in ¡, after logging in my mac just kind of lags and in the middle of the screen appears some lines (kind of lag) that then dissapears. Also the safe boot red words that was on the top of my screen on the log in window dissapeared after logging in.
    So does i have to worry, or its normal. And now that i started up with safe mode does that mean that my mac is alright now? thank you for all of your time also !

  • My xtreme tong-its seems corrupted...before it was working very well, but for several games played it stop working, i tried remove and re-install it but nothing happens. Can you please tell me what to do in fixing this particular game.

    my xtreme tong-its seems corrupted...before it was working very well, but for several games played it stop working, i tried remove and re-install it but nothing happens. Can you please tell me what to do in fixing this particular game.

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
    First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • HT4718 Upgrade to OS X Mountain Lion and my computer keeps restarting! Can you please tell me what I need to do to fix it so I can use it.  The only way I can get in is by using Safe Mode :( Please help

    Help
    I upgrated my computer to OS X Mountain Lion last night and since then my computer keeps restarting over and over again.  The only way I can use it is by being in Safe Mode.  Can  you please tell me what I need to do so my computer works perfectly again.
    Thank you

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  
    View ▹ Show Log List   from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • I have downloaded Photoshop Elements and all went well.  When I went to open, it opens fine but is unreadable.  I have a Mac and my flash player is up to date.  Can you please tell me what I am missing?

    I have downloaded Photoshop Elements and all went well.  When I went to open, it opens but the content is unreadable.  I have a Mac and my flash player is up to date.  Can you please tell me what I am missing?
    Thanks,
    Nikki

    I did try to uninstall and reinstall.  It messed up my computer.  I had to "RESTORE" from the prior days backup.  This was not helpful at all.  I'm used to losing all my stuff when I connect to iTunes, that's a whole other issue, but now I'm completely banned from any updates to my phone at all.  Geeze.......

  • HT3775 hello, im trying to open a document but it seems like my computer does not have the require software to open it could you please tell me what can of software do i need in my laptop?

    hello, im trying to open a document but it seems like my computer does not have the require software to open it could you please tell me what can of software do i need in my laptop?

    In order to help, more information is needed.
    What type of document is it (word document, picture or?) And do you know what software it was created with and what file format it is?

  • Can you please tell me what to do when I change a file from PDF to word and it comes up with headers

    Can you you please tell me what to do when I change a file from PDF to word and it comes up with headers and footers. I do not want the headers and footers but I need the information so that changes can be made in them  - There are over 80 pages in this document and every page had a header and footer. The document did not have any headers and footers when it was first typed out.

    Good day,
    Try converting the document to a .doc format instead of .docx. 
    If that doesn't resolve the issue, please share the file with us via the File Conversion Issue form.  Be sure to reference this forum thread in your description so we can circle back on the issue.
    Kind regards,
    David
    Adobe Systems

  • My iphone 5 recently got wet and now if someone calls me I can only hear them if the phone is on speaker. Can you please tell me what to do

    My iPhone5 recently got wet and now if someone calls me I can't hear them. I can only hear them if I put the phone on speaker. Can you plz tell me what to do

    Make an appointment with the Apple genius and get an Out of Warranty replacement for a fee.

  • My ipod touch 4th generation will not charge or cut on? can you please tell me whats wrong with it.. i have tried the holdin the home and lock button at the same time and still won't cut on

    hello my ipod touch 4th generation will not cut on or charge. i have tried the holding the home and lock button and still won'ty work. i don't know what to do. can you help me please

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • I downloaded my apps from my iPad onto my new iMac, but i cannot find them, can you please tell me where I can access them. I have tried finder, and launchpad but to not avail

    I downloaded all my apps onto my new imac from my ipad, but i cannot access them , i dont know where they are. If I try to download them again, it says already downloaded. Can you help please.

    Hi Tykie,
    If you have transferred or Downloaded iPad Apps on your Mac you will find them in iTunes on your Mac....
    Open iTunes and in iTunes on left hand corner where Music is return you should see a drop down button next to it and once you click on that drop down button you will see Movies/Tv Shows/Applications, you need to select Applications here and you will find all your downloaded iPad Applications. And as they are made only for iOs devices that cannot be run on your Mac.
    Hope this will help you

  • I have a 16g Ipod touch, I was having problems syncing so I restored my Ipod, and i am still having the same problem. I am also getting an error messge (Ipod can not sync error message13001). Can you please tell me what I can do?

    Header 1
    Header 2

    For the error message try:
    iTunes: "Error 13001" when syncing
    If you are having other problems please give some details.

  • Can you please tell me what version of Adobe Acrobat Pro is valid with my subscription?

    I upgraded from Adobe CS5.5 Design Premium to CS6 Design and Web Premium.  After the upgrade Adobe Acrobat Pro X stopped working.  I downloaded and installed Adobe Acrobat Pro XI but only get a trial version and my CS6 Design and Web Premium Serial Number does not work.
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    Thanks....Jerry

    if you follow all 7 steps, you can dl from here:  http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

  • So i had $80.00 on my card and its saying you took $39.88 and i dont know what i bought so can you please tell my what i bought the number was 24692163073000642534243

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    We cannot help you here - we are just users like you. If you have an issue with your iTunes account, contact iTunes Support:
    https://expresslane.apple.com/Issues.action
    Cheers,
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  • HT1926 Whenever i download iTunes 11 on my computer it gets downloaded but while installing it comes either "invalid drive G:/" or "the folder iPod 5 contains an invalid character" so can you please tell me whats the problem

    Whenever i download iTunes 11 it downloads but while installing it comes either "invalid drive G:/" or "the folder iPod 5 contains an ivalid character "
    i have downloaded and iTunes but dosen't get instaleed so please help me

    INSTALLED*

  • My i phone 4 is Sweden and i need to open it, can you please tell me the procedure

    please find my imei  and the serial # 7S******A4S
    please send me the cost and the procedure to open it ans shall i keep the same updated version i am use it currently?
    thank you.
    <Personal Information Edited by Host>

    If you are asking about unlocking your phone, you need to contact your carrier for that. I also asked the forum moderators to remove your private information such as your e-mail from this world wide public forum.

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