HT1390 i downloaded a movie rental onto my PC itunes and it wont playback at all. What do i do?

i downloaded a movie rental onto my computer and it will not playback at all. Can i just get my money back or can you fix it.

I'd report the problem to the iTunes Store. 
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Similar Messages

  • HT1390 Where the **** is the downloaded movie? I already tried to download it a second time and the computer tells me it recognizes I already downloaded this movie, but I go to itunes and movies and it is not listed.

    Where the **** is the downloaded movie? I already tried to download it a second time and the computer tells me it recognizes I already downloaded this movie, but I go to itunes and movies and it is not listed.
    I've checked my downloads folder, the movie I rented is nowhere in my itunes library, but if I go to rent it again the store tells me I will be renting it a second time. *** apple? I've got a show in an hour, guess I'll rent it twice. Thanks.

    You donwloaded it on your ipod ( this is the ipod forum)?  it is in the videos app.
    On your computer?  it should be in your library under movies.

  • TS1539 How do we deal with Error 50 when downloading a movie rental then stopped with error 50 and when I try to resume the downld, it doesn't do it?

    How do we deal with Error 50 when downloading a movie rental then stopped with error 50 and when I try to resume the downld, it doesn't do it?

    Yeah this "fix" is bunk. The movie is downloading just fine, but the extra features is the one giving me this error code. It is NOT my firewall. If it was, then both files wouldn't download. Plus, I already have the firewall "issue" tacked down and fixed. Have had it fixed for months now. No, this is due to the "new" itunes version 11 software. The only conclusion to fix this issue is UPgrading from 11 back to 10.7 which is what I am going to do. This is completely ridiculous! Come on, Apple, get itunes working once and for all, and fire the people responsible for itunes 11, just like you did to the guy who was responsible for apple maps. Thankfully Google came back to the rescue with google maps app.

  • HT4095 Once I download a movie rental to my gen 3 iPad, where does it go? Where do I go to view it?

    Once I download a movie rental, where does it go? Where do I view it?

    In the Videos App

  • My computer shut down in the middle of downloading a movie rental and after restarting my computer, the rental was deleted. How do I get it back without paying for it again?

    my computer shut down in the middle of downloading a movie rental and after restarting my computer, the rental was deleted. How do I get it back without paying for it again?

    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • HT3951 why would it takes 15 hours to download a movie rental on my computer?

    Why would it take 15 hours to download a movie rental on my laptop this year, and last year it worked?

    What is the download speed of your ISP? Go to speedtest.net and test it and report back.
    I downloaded two HD movies over the weekened at about 3.2GB each and it took less then 30 minutes each.

  • I downloaded a movie rental on macbook air, how do I transfer this to the ipod touch?

    I downloaded a movie rental on macbood air, how do I transfer this to an ipod touch?

    iTunes Store: Movie rental frequently asked questions (FAQ)

  • HT1860 Downloaded a movie rental from iTunes

    Downloaded a movie rental from iTunes to my iPad 2. Once I went to watch the movie,
    I pushed play and got an error message saying "cannot load video".

    This is the AppleTV forum.  Questions and issues with iPads need to be posted in the iPad forum.

  • HT1498 Slow Download of Movie Rental

    We downloaded a movie Rental but it took 3 hours to download. We started at 8:30pm and it was finished at about 11:30pm. Our WIfi Signal strength is 5 Bars. We use Time Warner Cable for internet Connection.
    1 Day later I tested the download and upload speeds at 10:30 pm. Our download speed was 492kbps.! I think I found the problem.  Other thaan changing Carriers and our times to download a movie rental, are there other actions we can take to improve our speeds?

    Fernando, I look forward to reading someone's answer ( who's smarter than me) to your movie download dilemma.
    My download issue was caused by Time Warner's daily (3:00AM) updates to their componets. Occasionally, (1 in 500 according to one of thier technicians) a cable/internet modem is "disturbed" by this update.
    So even though we were paying for 40 mgps download speeds with our internet service we were getting 484 kbps download speeds for weeks.  Time Warner does not test thier equipment's speeds nightly, even though, I believe it is technically possible and practical with their existing equipment ( obviously a software change would be necessary). 
    By "resetting" the modem (ie. unplugging it from it's power source for 10 seconds) the "problem" was resolved.
    I used Speedtest.net to "ping" Time Warner's server and then called (ie. Calmly but obviously furious) Time Warner with the results!
    The moral of my story is: test the speed of your internet connection and contact your ISP to get the results for which you are paying!  If my story helps you, go get 'em...and get a discount! 
    I look forward to reading about the underlying cause of your movie download speeds.

  • I am having trouble downloading a movie rental- I don't have enough storage.

    I am having trouble downloading a movie rental on my Ipad 2. It says that I do not have enough storage on my Ipad. What can I do? Anyone have any Ideas?

    Delete stuff off of the iPad to make room for it.

  • Why does it take so long to download a movie rental from I tunes. I want to then transfer to my Ipad

    Why does it take so long to download a movie rental from itunes. I am doing this to transfer to ipad.This is a question.

    I have noticed this here on several machines in our office, all running Leopard.
    I just did a test and subscribed to the same 16.8MB podcast on a machine running 10.4.11 and another running 10.5.8.
    The Tiger raced straight through and downloaded at a constant rate, taking about 15 seconds.
    The Leopard raced until 1.2MB downloaded and then slowed to a crawl, going up 0.1MB every 10 or 15 seconds.
    Very strange. I've noticed the Leopards were having similar problems doing downloads through the Software Update utility.
    I compared downloading an update from Support Downloads in Safari and there is no problem.
    So (for me) this issue is applying to Leopard rather than Tiger, and only to downloads via SU and ITunes, not regular http downloads through a browser.

  • HT1390 I've rented & downloaded a movie on my computer in itunes, but it does not show up on my Apple TV.  Everything else shows up on Apple TV, including my computer's movie library.  When I click on the movie in Apple TV it says I've already rented it.

    I've rented & downloaded a movie on my computer in itunes, but it does not show up on my Apple TV.  Everything else shows up on Apple TV, including my computer's movie library.  When I click on the movie in Apple TV it says I've already rented it and asks if I want to rent it again.  No, I just want to watch it.

    Unfortunately I have to if I download it on my computer.  I have rented itunes movies before directly using the Apple TV and it worked just fine and I could stay in the living room.  Without clicking that icon on my computer, there was no way to watch it.

  • Where has the movie rental section gone on iTunes 11

    Where has the movie rental section gone in iTunes 11?  Have successfully downloaded but then cannot find them to view.

    It's gone but this post might help:
    turingtest2 London, UK
    Re: iTunes 11 removed Display duplicates option     Dec 2, 2012 1:41 AM    (in response to mdnolton2) 
    Two Windows scripts to make playlists of Duplicates and Exact Duplicates. Use shift-delete to remove selected tracks from the library as well as the playlist.
    There is also my DeDuper script if you don't want to do it by hand. Please take note of the warning to backup your library before deduping.
    Enjoy.
    tt2
    Link: https://discussions.apple.com/message/20454991#20454991

  • I downloaded a movie on one of my computers, and yet I can't see it in my purchases and I can't download it on any other devices. Any suggestions?

    I downloaded a movie on one of my computers, and yet I can't see it in my purchases and I can't download it on any other devices. Any suggestions?

    Films will only show in your library if you've downloaded it on that computer or copied it from another computer. You checked the Purchased link under Quicklinks on the right-hand side of the store homepage to see if it shows there for redownloading on that computer
    If it doesn't show there then you can copy it over from the computer that you downloaded it on e.g. via home sharing : http://support.apple.com/kb/HT4527 (that page refers specifally to music, but it works for other content types as well).
    Or you can right-clidck (control-click on a Mac) on the film in the iTunes library that it is on and select 'show in explorer' ('show in finder') and copy it to, for example, a flashdrive, and use that to copy it onto the other computer's iTunes library (File > Add To Library)

  • Movie rental not showing on itunes

    I downloaded a movie rental on my iPad, and when I sync it to my iTunes that is on my macbook pro, it does not show up so that I can play it via Apple TV. why is this?

    From the iTunes Store Movie Rental FAQ:  http://support.apple.com/kb/HT1657
    If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV, iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4, iPod touch (4th generation), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
    If you download a rented movie on your iPhone 4, iPad, iPod touch (4th generation), or Apple TV: It is not transferable to any other device or computer.

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