HT1390 I rented a movie last night. It started downloading right away but has never finished. What do I do now?
I rented a movie last night. It started to download right away but has never finished. Shows as still processing. What do I do now?
Have you tried contacting iTunes Support (these are user-to-user forums) ? If not then try the 'report a problem' page to contact them : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I was able to watch other content (including HD Previews of movies we hadn't purchased) os the network connection shouldn't have been the problem. Just a spinning wheel and Rumplestiltzken turning my time into Apple's gold. Now I am on the support pages and can't find a simple selection to request a credit for the movie we won't get to watch because the 24 hour clock started when we started watching it and is now at about 10 hours with me just arriving at work. I also considered pulling it down to my MB Pro, but found out that since I started the download on my Apple TV, if I wanted the same movie on my MB, I would have to pay for it again... I am less than pleased so far with Apple TV.
Okay, so istumbler says my connection goes to yellow when I go to the Aple TV location, but my internet speed is greatly increased tonight (20Mbps on speedtest.net near the router and 15.49Mbps at the Apple TV). Upload is unchanged at a little under 1Mbps). I did manage to get the Apple Contact location and I am sure they will post a credit for the movie (since their logs will show repeated attepts to download and no joy, although we both know they won't go to the trouble to look at them). As far as I'm concerned, it was a one-time problem and until it happens again to me, I will remain convinced it was on their end of the connection or in between (although that was unlikely). I've been administering and managing netowrks for over 20 years and am pretty confident that the connection on my end was working.
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Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?
While we all have MacBooks in this forum most of us don’t have Lion. There's a Lion Support Community where everybody has Lion.You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion
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Hi, I rented a movie last night. There was a power failure in my area and as a result I didn't manage to finish it. May I know how to resume watching today?
CHWei,
You may find a solution by reading: Cannot resume a movie rental using...: Apple Support Communities. -
Rented 2 movies last night but can't find them as downloaded to sync to my iPad. When I click on the movie again, it says "previosly rented." where can I find the link to download them?
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
I was sure i correctly rented a movie last night, it was taking a while to download, so didnt end up watching it. Now I cant find it....where do I go to find it? Thanks
Personally I would raise the problem with iTunes Store Support via:
https://expresslane.apple.com
You can also Report a Problem via the link in your Purchase Invoice e-mail or from your iTunes account Purhcase History by logging into your Account Settings in iTunes on a computer. -
I rented a movie last night on my Apple TV through the iTunes Store. I received a notice asking me to enter my security code from my debit card. I did that, however I never received any confirmation regarding the movie. It charged my iTunes account, and 15 hours later, the movie is still nowhere to be found on my Apple TV. Any suggestions, or thoughts?
You aren't talking to Apple here, we are just users like yourself that try to help others out, we cant look in your account, but you can see Your Purchase History on your computer.
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The movie I rented last night wasn't downloaded.
what's the problem? Is my money going to be returned if I won't be able to watch it?The movie I rented last night wasn't downloaded.
Do you get an error message when you try to download the rental? If so, what error message number are you getting? -
The movie I rented last night could not be downloaded so tonight I am trying again. Apple TV says that I have rented the movie, but need to download it from iTunes Store. I am doing that right now, but with no results. Can you assist?
Hi memacleod!
It sounds like you may need to report an issue with the rental of this item:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
I rented a movie at nine last night , went to watch it again at seven , to find it gone , and yet they say u have 48hrs to watch it as many times as u like ??
Welcome to the Apple Community.
if you do something else on the Apple TV after watching the movie it will need downloading again, but you should be able to do this for 48 hrs (assuming your in a location that gives you 48 hours) -
i rented a movie on my apple tv and i want to finish it on my computer but can't seem to find the rented section in itunes?
Sorry, but you cannot watch it on your computer. Movies rented on an Apple TV cannot be transferred elsewhere. You'll have to finish watching it on your Apple TV.
Regards. -
My movies won't play, it just says "content not authorize"
Hello rockland2u,
Thanks for the question. Due to the special circumstances surrounding Movie Rentals, it may be best to contact our iTunes Store Support team about your purchase. The following article outlines how to report an issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I have tried all of their steps online and there is no phone number to call. I don;t want to repurchase the item just for the ITunes extras!
Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M. -
I rented a movie last night on my ipad but I am unable to download it on my ipad I have no space.. so I want to watch it on my laptop computer but do not know how to get the rented movie on it. I checked the itune store and they said I have it rented.. So I need help on what to do to download it on my computer so I can watch it any suggestions? Thanks.
Niel wrote:
Because rented movies from the iTunes Store are normally a one-time download per rental, and if that download was to an iOS device, they can't be transferred to any other device.
Does that hold in the other sense as well? A rental on the computer is non-transferrable to the iGadget? -
I tried renting a movie last night but was unable to. Tonight I was able to rent the same movie & have been watching it but now it is frozen on my TV. I can rewind it but it continues to freeze in the same place. I cannot forward it at all. Thank you in advance for any help.
I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
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