HT1390 it is asking me some security questions which i really dont remember answering when i first installed itunes, how can i rent a movie when its asking me questions i have no answers for?
i dont understand how i can be asked questions i have no answers for, could someone please let me know how i can rent a movie without the questions? thanks,
Hey scoops13
You will need to be able to answer the question to go through with the rental. Once they have been answered you should not be asked again. The article below will explain about the security questions and what to do if you cannot remember the answers to the questions.
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Thanks for using Apple Support Communities.
Regards,
-Norm G.
Similar Messages
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I tried to download the upgrade, now it won't install and I can not access my documents. It said Vi did not have enough space for the upgrade so I made room but still no luck. If I delete the ap and reinstall I will lose my stuff. Any ideas? It won't open so I can email it to myself.
What upgrade are you trying to install? Your profile shows iOS 5.1.1, which is the current max iOS.
Cheers, Tom -
it is urgent that i find out how to change these settings otherwise i will be forced to make a complaint. I have never had to make these questions previsouly and never had i had this much trouble just trying to recieve an email to fix the issue
How did you contact iTunes support, and you've checked your spam as well as your Inbox ?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it asked me the question again and when I answered, it locked my account.
Sorry for the typos, I hope my message still gets across!
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I put a $15 iTunes card and the money went in but every time I try to buy a game it tells me to answer some security questions and I for got the answers. What do I do?
Hi Dylain,
You can manage your Apple ID account here: https://appleid.apple.com/
Here's an article on how to reset those questions: http://support.apple.com/kb/HT5312
If you have problems, you can contact Apple Support here: http://www.apple.com/support/itunes/contact/
Hope this helps!
~Joe -
My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114119) -
I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I have some problem when I want to download app in iTunes some security question ask me about my visa when I right my visa number I got an errors and on top of the page told me go to iTunes support I do these things and now what should I do
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
first time buyer on itunes store, its looking for answers to security questions i dont remember answering, what do i do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96666) -
i got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74313) -
I forgot my security questions for itunes, how can i find out my answers?
i forgot my security questions for itunes, how can i find out my answers?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have a new ipod added to existing laptop itunes account it is now asking me a security question I have not answered - can anyone help please ?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88450) -
HOW DO I FIND THE ANSWERS TO MY SECURITY QUESTIONS WITHOUT IT BANNING ME FOR 8 HOURS?
I got a new ipod for christmas but the same one i had before, on my old one i set some security questions, and i have no idea what the answer to them is as i cant remember, and therefore it has banned me from buying anything and resetting my password for 8 hours, i just need to know how to reset my security questions as i already know my apple ID and password.
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
I have just installed IoS7 on my I Phone. Having reset the security questions I have been ask for a Rescue Email address. My primary address is not acceptable, I have tried other addresses put but the process will not forward. I cannot go back, my phone now will not function. The Rescue Email address keeps appearing. Help please.
Did you check the email account for a verification email from Apple? You may need to respond by clicking the Verify Now link before the new rescue address will be accepted.
-
Hello.I forgot the answer of my apple IDs security questions.Could you recover it for me?
Everyone here is just a fellow user, so no one here recover or reset your questions. See the information below.
How to reset your Apple ID security questions
Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
Go to the Password & Security section on the left side. Then underneath the security questions click on the link that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then:
click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
Choose 'More Products & Services', then 'Apple ID'.
A new page will open. Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
The above information quoted with gratitude from TJBUSMC1973, another user in these forums.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
Regards.
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