HT1390 It takes hours to download a movie either on Apple TV or Mac and most of the time doesn't download at all. To me it is a bad app and I think I'll stick to Netflix or Xfinity

It takes hours to download a movie either on Apple TV or Mac and most of the time doesn't download at all. To me it is a bad app and I think I'll stick to Netflix or Xfinity

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
Netfix uses adaptive streaming, if you have a slow connection it will reduce the quality of the video, iTunes ensures you get the quality you pay for.

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I recently bought the 27" IMac. I have to force shut it down, the menu shut down doesn't work, and most of the time it will start back up on it's own several hours or even days later. Any ideas?

I recently bought the 27" IMac. I have to force shut it down, the menu shut down doesn't work, and most of the time it will start back up on it's own several hours or even days later. Any ideas?

Note: No iMac PPC is 27". PPC is for the iMacs that were new until the beginning of 2006. They are all Intel now.
I've requested a moderator move your thread. No action is needed on your part.

Email can take several minutes to download on the new iPad 64 with WiFi. I have an iPad 2, wifi, and another new iPad 8, wifi and neither has the time delay to download email. Please advise.

Email on the new iPad (64) WiFi version can take up to five minutes to download a message. Same message on iPad 2 or new iPad (8) with WiFi are instantaneous. Wondering why and how to correct.

Try quitting the mail app and then relaunch it and see if the emails download correctly.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.

HT1725 I purchased an album and most of the songs are partially downloaded, how do I get the rest of the song(s) downloaded?

I believe the only song that was completely downloaded was the first song.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

I'm downloading a movie to each of my kids new ipads. it says that it's downloading, but the completion % has shown the same % since it began 2 hours ago. is this normal? one shows 94%, the other 24%. how do I know if it's progressing?

I'm downloading a movie to each of my kids new ipads. it says that it's downloading, but the completion % has shown the same % since it began 2 hours ago. is this normal? one shows 94%, the other 24%. how do I know if it's progressing?

You are on Windows 2000, you do not have a "Firefox" button, and should consider yourself to be fortunate in that you still have menus and don't have to do anything to get the menus back instead of the "Firefox" button. (The same applies to Windows XP users).
Use the "File" menu to get to Import. You are not on Windows 7 or Vista, and don't have to put up with the nonsense added for Aero.
If you want the "Firefox" button you can get it with View -> toolbars -> (uncheck) Menu Bar. The menu bar and the "Firefox" button were supposed to be mutually exclusive (which is impossible in some cases without being incompatible).
Once you are using the "Firefox" button ...
Use the "Alt" key to view the menu bar (temporarily) containing File, Edit, View, History, Bookmarks, Tools, and Help. On Windows 7 and Vista, the menu bar was hidden by default in Firefox 4 and above. These menu items are more or less available under the "Firefox" button which has the most used of the built-in Firefox menu items available in a different format.
To get back to having menus again. "Firefox" button -> Options (second column) -> (check) Menu Bar
You can make '''Firefox 7.0.1''' look like Firefox 3.6.*, see numbered '''items 1-10''' in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 thru 8.0, look like 3.6)]. ''Whether or not you make changes, you should be aware of what has changed and what you have to do to use changed or missing features.''
* http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface

HT5731 I downloaded a movie but i cant play it unless im connected to the net. How do i download to my ipad to play offline

I downloaded a movie but i cant play it unless im connected to the net. How do i download to my ipad to play offline

If you are downloading from iTunes, once the download is complete, you should be able to play it offline. Make sure it did complete. Mopvies are very large files so can take a while to download dependng on your internet connection.
If you are downloading from another service such as Netflix or Amazon it may not have that option.

TS3772 Hi Team, I fairly new at this & I'm trying for the first time to download a movie, however its not allowing me to play as it says I need to download quicktime which I have tried to do, I have this application now but its still not allowing me to vi

Hi Team, I am fairly new at this & I'm trying for the first time to download a movie, however its not allowing me to play as it says I need to download quicktime which I have tried to do, I have this application now but its still not allowing me to play movie, any help please for someone who hasnt got a clue

where did you download the movie from?
what is it doing when it wont allow you to play the movie?
since you downloaded quicktime is it still asking you to download quicktime?

HT1657 I downloaded a movie from iTunes on my iPhone 4S, went out of the wifi zone and now my movie is no where to be found. I can't find it on my iPhone, Mac or iPad. Where is it?

I downloaded a movie from iTunes on my iPhone 4S, went out of the wifi zone and now my movie is no where to be found. I can't find it on my iPhone, Mac or iPad. Where is it?

Sounds like the movie didn't finish downloading before the Wi-Fi signal dropping ...
Try re downloading. You won't be charged again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Downloaded a movie from iTunes to my iPad. 2 minutes into the movie it stopped and My Videos is stuck in black screen mode. So basically rented a movie and never watched it.

Downloaded a movie from iTunes to my iPad. 2 minutes into the movie it stopped and My Videos is stuck in black screen mode. So basically rented a movie and never watched it.

The EXACT same thing happened to me last night! Rented a movie; it had barely started and then froze. When I touch the video app icon, all I get is a blank, dimly lit screen. None of the other videos I own will display either. Was your problem ever resolved?

HT3678 If I download a .mov file from gmail, I am not able to open the file. I reinstalled QuickTime 7.6.6, still unable to open the file. If I download the same file from another mail server I have no trouble. What is gmail doing to my file?

If I download a .mov file from gmail, I am not able to open the file. I reinstalled QuickTime 7.6.6, still unable to open the file. If I download the same file from another mail server I have no trouble. What is gmail doing to my file?

Also i have reinstalled the reader9 two times and tried with reader8 also but in both the cases same problem.
it would be gr8 help if someone can help.

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

I am trying to download a movie and get the message: "An unknown error occured (5002). There was an error in the iTunes Store. Please try again later." Waited a day and still get the message. Have downloaded movies before.

Did you ever get an answer?

I am running with Firefox version 3.5.7. I am trying to update to a more recent version. So far, the update has been running for 4 hours. For most of the time it has been downloading versoin 3.6.18. Why am I hanging trying toi update?

I have an old version of Firefox - Version 3.5.7.
I am trying to update to the current version. As part of the update, the system is first loading all of the intermediate versions.
I started the update 4 hours ago. It is still running. Most of the time, it has been downloading version 3.6.18. I am letting it run.
Is there any other way to get the most recent version?

Thank you. That is basically what I did. I gave up on the update and downloaded a fresh version of Firefox.

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

I downloaded a movie on my apple tv and now when I try to watch it tells me there is an error and to try later. I have tried several times over the last 5 days and nothing changes. Any help please?

What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet

Whilst downloading a movie, my iPhone ran out of charge. Since recharging the "processing" bar has frozen. How can I delete or complete the download?

Whilst downloading a movie, my iPhone ran out of charge. Since recharging the "processing" bar has frozen. How can I delete or complete the download?

I called Apple and spoke with a customer service representative regarding this issue. I was given the two things to try, and if they don't work, I was told I can call back in:
1. Go to iCloud.com and look at the advanced options. Since Photos can be deleted here, the representative thought there may be an option to remove songs here as well.
2. Go into the library that has the songs that were deleted and click Update iTunes match.
I tried #1--this didn't resolve the issue, as there is no option to remove songs this way. I can't try #2 right now since I'm at work, but if anybody else with this issue can try that step it can help us get the ball rolling on it. After I try that, I'll call Apple back to discuss this further.

HT1390 It takes hours to download a movie either on Apple TV or Mac and most of the time doesn't download at all. To me it is a bad app and I think I'll stick to Netflix or Xfinity

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