HT1390 iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?

iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?

Hi Bemma Bob,
Thanks for using Apple Support Communities. This article has some information about estimated download times from the iTunes Store:
iTunes Store: Download times will vary
http://support.apple.com/kb/ht1577
If you were not able to watch the movie, you can report this to the iTunes Store by following this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

Similar Messages

I have restarted ipad and reinstalled itunes but computer continues to recognise ipad as camera and still wont sync. Can you help me please?

My Ipad 2 wont sync and is recognised as a camera on my lap top - i am using windows 7, have reinstalled itunes and restarted Ipad but nothind has changed
can you help me please

I wento 'add and remove programs' but all i could find in relation to device drivers was "apple mobile device support"
is this the one you want me to remove. I could not see any "apple mobile device driver"
Thanks, Tony

Rented a movie on itunes, but it won't play or transfer, why?

I rented a movie on itunes, but when trying to play it the computer prompts me "itunes has stopped working" and then crashes. Then when trying to transfer the rental, thinking it was possibly a computer issue, itunes then notifies me that it cannot transfer because my computer has not been authorized to play the movie. The rental movie was not only purchased and downloaded on an authorized computer, I also attempted to humor it and authorize it again, yet it remains in the same condition after several tries.
I was attempting to transfer it to an iphone 4s, but if there is a possibility of playing it on a computer it would be prefered. My operating system is Windows 7, if that helps.

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

HT1657 Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh

I rented a movie on itunes on my HP laptop. i travel a lot and have bought tv shows and they show up in the "tv shows" tab but itunes gives me 3 options: music, tv shows, and podcasts. where is the movie? thanks for your help...

I rented a movie on itunes on my HP laptop. i travel a lot and have bought tv shows and they show up in the "tv shows" tab but itunes gives me 3 options: music, tv shows, and podcasts. where is the movie? thanks for your help...

ok so I asked on facebook and the problem was it wasn't selected to show in my preferences, so I just turned it on. thanks if you were going to answer the question anyway.

HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1657 I rented a movie on itunes but it will not play on my imac ?

I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?

Could you walk us through what happens when you try to play the movie, please?

I have tried to rent a movie in iTunes twice in the last few hours, both times it says my session has timed out. I was browsing to begin with, but then tried closing iTunes

I have tried to rent a movie in iTunes twice in the last few hours. First I was browsing then tried to rent and was told my session had timed out. I closed iTunes and went directly to rent the specific movie and still the same response, session timed out. I completely logged out of iTunes, tried again 5 hours later, still the same timed out response. I have successfully rented, downloaded movies and watched them previously. Any similiar issues for anyone lately? Any ideas why this is happening?

Try to disable the camera notification: http://support.apple.com/kb/TS1500
and make sure that Apple Mobile Device Service is active on your computer: http://support.apple.com/kb/TS1567

Hi. I just downloaded "angry birds" from the iTunes store. It says it was successfully downloaded and that I can use it on the two mac products I have. I can see an icon for it in the finder on the mac, but I can't figure out how to play the game. Anyone?

Hi. I just downloaded "angry birds" from the iTunes store. It says it was successfully downloaded and that I can use it on the two mac products I have. I can see an icon for it in the finder on the mac, but I can't figure out how to play the game. Anyone?

Thank you for your reply. After a lot of fruitless searches, I hit on a page that offered the same wisdom you did. I feel like rather a fool for not knowing that. Grr. I really appreciate your answer, and that you didn't end it with "dummy." Cheers to you. Hope someone does something kind for you today.

Itunes stops working after say half hour of use and will not play next song, the only way to get it working again is to close and reopen, then it works fine till next time, but the problem keeps returning

itunes stops working after say half hour of use and will not play next song, I have to close and reopen, it works fine till next time, it keeps happening on a regular basis, HP pavilion laptop, g6 series,
Window 7 64 bit

Hello davewood26,
The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

HT4009 I want to by gems in an app called clash of clans "consumable app-in-app purchase" but it keeps saying its cannot be conepleted and that i have ti cintact u

I want to by gems in an app called clash of clans "consumable app-in-app purchase" but it keeps saying its cannot be conepleted and that i have to contact you .. What should i do

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1424 my itunes will NOT let me buy any explicit music and i dont know why can anyone help me?

my itunes will NOT let me buy any explicit music and i dont know why can anyone help me?

Either:
iTunes is trying to protect you from the ugly side of the adult world
Your parents are trying to protect you from the ugly side of the adult world
You've turned on the Parental/Content Restrictions by mistake
Look in iTunes at Edit/Preferences/Parental>Content Restrictions>Restrict explicit content and make sure the tick is not in the checkbox.
Tango1214, you are reminded

Mac app is asking me to update an app, but it does says that its with another account that is not mine, can someone help me please?

mac app is asking me to update an app, but it does says that its with another account that is not mine, can someone help me please?

same issue here with MacTracker 6.2 that I don't have but shw in the Update part, when clicking it asks me to log with [email protected] account first which is not mine

If i rent a movie through itunes, but do not transfer to ipad how can i download it to ipad without itunes and not be charged again?

I rented a movie via itunes and downloaded it to itunes at the time of rental. i was unable to transfer it to my ipad while connected to itunes due to a size constraint...i now have room on my ipad but am not near my itunes computer (2500 miles away), is it possible to download the movie directly from the iTunes Store to my ipad without having to rent it again and be charged a second time?
please advise.
thanks

No, rentals are only allowed to be on 1 device at a time, so you would need to move it from the computer to the ipad. This applies to rentals from the computer, if rented on a device (ipad) it is only viewable on that ipad and cannot be transferred elsewhere.

I rented a movie on itunes but it won't play. never had this problem before?

So I rented a movie from itunes (I have done this several times and never had problems) and it downloaded but when I click play it's just a black screen and won't play.

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

HT1390 iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?

Similar Messages

Maybe you are looking for