HT1390 Movie rental disappeared on iTunes

(last sunday Oct / 21st)
2nd time I rented a movie called Safe House through iTunes and magically it disappeared!
Just some notes:
1) I have: apple tv 1st gen, an apple tv 2nd gen and an iPhone 4S. Just checked and it is not there
2) I am quite positive I did not start the movie on iTunes or any other device. Nobody would do that as well.
3) I have rented it on iTunes (computer - PC runing vista)
Would it be possible to check and possibly queue the movie again?

I have been browsing "Account" juyst to check it was really confirmed the debit on my iTunes account.
When I went into my "Account" on itunes - main screen - the item was there with a status: "You have 1 item waiting to be dowloaded!"
I just confirmed the "download" and it is all fine.
Quite awkward given that one would not intuitively access this menu - account- to sort this kind of issue!!!!
Have seen several question on this issue: my reccomendation for those having trouble in not finding rented movies is to also "account" and see if your item is there.

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HT1657 I unplugged my apple tv and when i plugged it back in, my movie rental disappeared. How can I get it back?

I unplugged my apple tv and when i plugged it back in, my movie rental disappeared. How can I get it back?

Hi mk112,
Thank you for visiting Apple Support Communities.
If you can't see the past movie and show purchases on your Apple TV, please make sure you are signed in with the Apple ID you used to purchase them.
Download past purchases - Apple Support
Before you begin
Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're using Family Sharing, you can use these steps to download your family member's content.
Play previous purchases on Apple TV
Movies and TV shows
On the Apple TV main menu, choose Movies > Purchased or TV Shows > Purchased.
Select the item you want to view.
Choose Play.
Take care,
Nubz

My movie rental disappeared without watching it.

My movie rental disappeared. I had it on my iPad 2 for the past 10 days. I went to watch it today and suddenly it is gone. And I can't seem to get it back. It no longer appears in my history and it can't be found on my computer either. (I had never transferred it to my computer though .... I only had the rental on my iPad 2.)

Before we can answer, are you talking about iTunes? Or some other store?
If it's non-iTunes, contact the provider. Nothing we can do about it here.
If you rented it on iTunes, did you get an email confirming that? Did you begin to watch the rental? If so, you only get 24 hours in the USA to finish it (and 48 hours outside of USA).
Here are the rules:
http://support.apple.com/kb/ht1657
If you didn't, and you have the email receipt from Apple, there's a link under every purchase that says "Report a Problem." Click on that, and explain what happened. They can tell if you started the movie, so don't expect a positive resolution if you started it.

I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are there OK. Any suggestions?

I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are in there OK. Any suggestions?

It won't show up on your Apple TV until it is fully downloaded into iTunes on your computer, have you done this.

My movie rentals on my iTunes account are not displayed on Apple TV

My movie rentals on my iTunes account are not displayed on Apple TV

In case you didn't know they don't appear under Movies but under:
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Movie rentals from the iTunes store

Hi everyone,
I just downloaded the latest version of iTunes after hearing about movie rentals from the iTunes store. After the install (which installed cleanly), I went to the movie section and do not see an option to rent any movies.
Am I missing something? Is there a different place or section that I need to be in to rent movies?
Has anyone else noticed this?
Please let me know.
Thanks!
Don

I don't think that movie rentals are available yet on iTunes or Apple TV. Note the "Movie Rentals, Coming Soon" on the blue circle next to the tv at http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=br owse&mco=7B723644&node=home/shopipod/family/appletv
and rentals will be available on iTunes, it says it on the new features list

What are the perks to pre-ordering movie rentals in the itunes store?

What are the perks to pre-ordering movie rentals in the itunes store?

You can purchase music using multiple accounts within the same Windows profile & using the same iTunes library. I think when you log into the store it remembers the last account name used, but provided you don't let it remember your password then you have the opportunity to enter the correct details for each purchase.
If you're going to place these purchases on your respective iPod's the following may help.
*How to use multiple iPods with one computer*
The Apple support document How to use multiple iPods with one computer suggests a number of ways. I use method two (Sync with selected playlists) with a slight twist. Rather than regular playlists I set the grouping field to indicate which users should receive which tracks and create smart playlists based on the content of this field.
e.g.
"Alice's Tracks" is "Grouping contains Alice" + "Kind contains audio"
"Bob's Videos" is "Grouping contains Bob" + "Kind does not contain audio"
Tracks that both Alice & Bob want on their iPods have the grouping set to "Alice/Bob"
etc.
I currently manage our family's five iPods using this system, each getting a different selection to suit their tastes and the capacity of their iPod. An advantage of using the grouping field is that it is stored in file tags (for non-wav audio files anyway) so that it is relatively easy to recreate the playlists should the iTunes library get trashed. Also useful if you move files about manually as playlist membership is preserved when you delete & re-import the tracks.
tt2

HT1657 Where is the movie rental tab on iTunes? I downloaded two films, but do not know how to access them on iTunes.

Where is the movie rental tab on iTunes? I downloaded two films, but do not know how to access them on iTunes.

There is nothing to download.
You first must purchase the service in iTunes and let the intial scan, match and upload process complete. Then you can activate it on your iPhone by going to Settings > Music and set the option for "iTunes Match" to ON.

HT4437 I have just purchased a movie rental through the Itunes store and when attempting to whach the movie there is know audio

I have just purchased a movie rental through the Itunes store and when attempting to whach the movie there is know audio

Delete and redownload them if doing so is free in your country.
(106637)

ITunes Movie Rentals disappear from iPhone a day after transfer from Mac

OK, this has happened to me twice now. Here's the scenario:
I have a long, international flight. I rent multiple movies so that I can have films to watch both to and from the destination.
I browse for the movies on my Mac (OS X Lion, current release)
I rent four movies on my Mac.
I then transfer them, one at a time, to my iPhone--a 4S with 5.0.1. (I do this because in earlier releases, a movie would sometimes disappear if I tried to sync more than one movie at a time).
After it's done, I see four movies listed on myiPhone in the Videos app.
About 2 days later, I look at iTunes and decide to load some audiobooks. I look at the Movies tab and it shows only one rental movie on the iPhone, the last movie transferred. The other three movies are nowhere: they do not show as on the Mac or on the Phone.
I check the phone. Only the one movie is present.
At no point did I start to play any of the movies. It appears that the first three rental movies transferred disappeared from the phone as if they expired 24 hours after the transfer.
And--just to make it fun--this is the second time the exact same scenario has played out. I had a long international flight at the end of September and on iOS 4 the same thing happened before that flight. All but the last movie transferred vanished from the phone after a day.
Anyone else run into this issue?
FYI: I have contacted support to see if I can get a credit for the "lost" rentals. But as of now I'm afraid to transfer rented movies to my phone.

Yep. Me too. Getting ready to fly overseas. My iTunes on my computer says they are on my iPad, but they aren't. How does that work when I can't 'find them' anywhere on my iPad?
3 rentals lost.

Movie Rentals Disappeared?

So I have two movie rentals that I had previously transferred to my iPhone, tonight I rented a third movie, and it transferred to my phone just fine, but when I went to the video section the two movies I previously rented showed briefly and then disappeared. They're still showing up in my iTunes, both have 18 days remaining, I've tried to transfer them from my phone to my computer (so that I could then try transferring them back) but then it says it can't do it cause it can't connect to the iTunes store. I've rented movies and transferred them to my phone since iTunes started doing it, my iPhone and iTunes are both up to date, I want to avoid doing a restore (since the rented movies are technically still on my phone and not my computer I'm worried I'd lose them, plus I've done enough restores for crappy little problems its kind of a frustrating process). Anyone else had/heard of this problem?

Same problem, tried renting 3 random movies the last week... rented Shame TWICE, after 3-5 seconds, it disappeared from the top-left corner on the main menu. When trying to purchase again, got a message saying that I already purchased it but didn't download it, and told me to "check for rentals".
Did everything possible, including restoring, nothing worked.
Called Apple Support just to have them say its a hardware problem. I replied with "I have 3 Apple TVs at my home and ALL of them is having the same bug".
Told me to call iTunes Support > No solution so far.
I'm getting tired of this.

Movie rental on iPad iTunes not showing up

Please help! We spent 2 hours downloading a movie rental to iPad and it's not appearing in purchases

THANK YOU Demo. Why in the world doesn't iTunes tell you that it's going to put the movie there, in a completely separate app? I hate iTunes.

Movie rentals on iPad/iTunes

I rented 2 movies from iTunes on my iPad, but after the download I'm not able to find them to watch. I logged out of iTunes, and back in, but still no movie rental icons. Any help appreciated!

Where did you look?
They should be in your Videos App

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I accidentally hit the MENU button on the apple tv remote while watching a movie I rented and then I was unable to go back to it. I looked in in settings under "check for rentals" and it kept searching and searching with no results.

To find your missing movie rental :
Go to settings > General > iTunes Store > Check For Rentals.
- Reset your Apple TV
- Update your Apple TV software to the latest one.
- Sign in Sign out your account.
- Unplug your Apple TV for 30 to 50 seconds

Movie artwork and movie extras disappear from iTunes. How do I fix this?

When downloading a movie from iTunes store the movie artwork image will appear as intended for the remainder of the download, but once finished the artwork disappears and does not allow you to add artwork yourself. Same happens for movies with Extras, but it is the entire extra that disappears from iTunes and the only way to get to it is actually visit the movie folder located within the iTunes folder on my computer. This is an obvious issue to the most recent iTunes update because all movies downloaded prior have the artwork still. Also, any movies added other than purchasing through iTunes allow me the abillity to add or change artwork.
I have not been able to find any post similar to this situation other the most recent update to iTunes was rushed and not properly tested as a lot of other posts suggest unique issues that are annoying.
If someone knows how to solve this issue it would be much appreciated.

Hello daddyleon75,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Have a nice day,
Mario

HT1390 Movie rental disappeared on iTunes

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