HT1390 the movie froze and will not continue playing
I rented a movie from itunes, i am in the middle of watching it and it freezes and will not continue to play. I have tried everything! any thoughts?
Try a hard reset. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock
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I downloaded the latest version of itunes and now my ipod nano won't sync. The sync process appears to lock up on the 2nd song and will not continue to sync. I let it run all night the first time and it never went past the 2nd song. I unchecked the 2nd song so a different song would be 2nd, no benefit; reset my ipod nano; shut down laptop and restarted a different time; shorted the number of songs to sync; all without benefit.
When you connect your ipod up to the computer. It should show the device, usually with the name of the device, in my case 'jordan's ipod'. This should be on the row which shows 'songs', 'albums' e.t.c on the far right. There when you click on it it should go to a different screen showing a picture of your ipod along with two buttons - Update and Restore. Click update and it should take a 2 mins while your ipod is updated to the latest version of Ios.
After updating te ipod see if there is a change in results.
PS: make sure the device is active while syncing so keep tapping the screen.
Sorry for any incorrect info, i have an ipod touch, but i've had experience with an ipod -
I backed up my Iphone in preparation to upgrade OS. When I pulled the plug, the phone froze and will not shut off.
Reconnect to your computer and do the Update using iTunes.
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download -
I added an event to my calendar and the screen froze and will not go back to calendar home
I added an event to my calendar and the screen froze and will not go back to calendar home
Try a hard reset. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock -
i rented a movie on iTunes and it stopped with 28 minutes left in the movie it froze and will not advance. How can i get it to play.
In iTunes select the movie and hit Delete. Follow the prompts and then empty the trash.
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My phone froze and will not shut down when I updated the iphone
my phone froze and will not shut down when I updated the iphone with the new software
<Re-Titled By Host>Hi there bebe_meza,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
-Griff W. -
I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play. Has anybody had this happen? And if so is there any solution?
Hey Christian,
I'd follow the troubleshooting steps below, from this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
See if that resolves the issue and gets your video playing again.
All the best,
David -
the computer says that my flash players is out of date so I tried to update. The download starts by stops at 25% and will not continue.
Had the same problem (stalling at 25% or 30%).
This worked for me:
1. Reboot computer or use Activity Monitor to force quit any prior Adobe Flash installation process that may be still running
2. Download Adobe Flash update using this link (assuming you are using Safari or Firefox): Flash Player for Safari and Firefox - NPAPI
3. Mount flash player by clicking on flash drive icon on desktop
4. Right click on Flash file
5. Choose 'Show Package Contents'
6. Open 'Contents' then 'Resources'
7. Run file 'Adobe Flash Player.pkg'
8. Reboot computer. -
After resisting an upgrade for the longest time, I had to purchase one to support my new iPhone 4, as my old version would not upgrade my iTunes. Now I cannot get the system to install. It 'stalls' and will not continue. I have tried 3 times [the definition of insanity: repeating the same behavior expecting different results] and each time I had to hard boot to even get the disk to pop out. Help!
Hi there. Thanks for even looking at my question! I am brand new in the community. I finally just gave up and went to bed, leaving it running and my sister watching it. Of course, it did indeed finally install but my gosh! I have NEVER seen something take so long! Thanks again for the email. Linda w/a new OS!
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TS1410 my movies disappeared and will not reload on my ipod classic, how do I fix it?
my movies disappeared and will not reload on my ipod classic, how do I fix it?
First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
My phone 5s 16gb gold did the new update and will not come back on. I already tried hard reboot still won't work. Been over a hour now. Please someone help I need my phone. This phone is not even 6 months old been in case no scratches. This is driving me crazy.
Connect your phone to a computer and restore your software using iTunes.
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I have used your info to give my two iPads different names. My problem is that my old iPad still has the old email in the Apple ID pop up so it will not let me sign in. I checked my info in the manage my account page and there is my email as primary, which allows me to sign in for apps, etc on the newiPad air, but when I try to update or buy an App on the old iPad, the old email is in the pop up and will not let me sign in.
How do I change the email in the old iPad to match the new iPad????
The Old email is on my manage my account page as a verified ALTERNATE email.We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
Have you created a new account or updated your existing account ? All content that you download from the store is tied to the account that downloaded it, so if you have created a new account then all of your existing downloads will remain tied to your old account.
If you've updated your existing account then try tapping on the id at the bottom of the Featured tab in the App Store app and log out of it and then log back in with the updated id so as to 'refresh' the account on it. -
I purchased a song on iTunes and it is displayed in my list of SONGS. However, when I try to add to my iPhone 4, it displays with a small circle of dots to the left of the song title and will not play. How do I get this song onto my device?
Hi TKCDM1!
You should try to get this purchase onto your iOS device by using the suggestions in the following article:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.
Hi deamayfield,
Thanks for visiting Apple Support Communities.
If your Music app is unresponsive, try restarting/resetting your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Best,
Jeremy -
On my canon powershot A3300IS the lense is stuck in the extended position and will not close
I have a canon powershot A3300 IS the lense is stuck in the extended position and will not close. How can I fix this myself?
Forneypamela,
Please remove the battery from the camera for a few minutes. Then, put the battery back in the camera and power it on again. If the lens is still stuck in the extended position, the camera is going to need service. I apologize for any inconvenience this may cause.
To start your repair process, you'll need to complete a Repair Request on our website.
If the camera is more than a year old, you may participate in the Canon Loyalty Program instead. The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping. The unit offered through this program carries a 90 day warranty. The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.
If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight. Let them know you have been working with online support and the Canon Loyalty Program was offered. Be sure to have your serial number for your camera at the time of your call.
If this is a time sensitive-matter, additional support options are available at Contact Us.
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