HT1391 cannot open itunes
when i try to open itunes it comes up with a message saying "the iTunes Library.itl file cannot be found or created. The default location for this file is in the 'itunes' folder in the 'music' folder."
You're on the right track, because this one is usually (at the moment) a compatibility problem. But if you're getting this when launching iTunes, instead try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode
Similar Messages
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Still unable to download itunes to my pc. Tried with IE, Mozilla and Google Chrome. Keep getting an error message :"Windows cannot open itunes.exe the file is corrupt contact support."previous itunes files were wipped out by "disk cleaner." Any help??
Please!
Thanks!If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem. -
I cannot open itunes. When I try, a popup says I need quicktime 7.5.5 but I cannot download it. Can someone help??
Quicktime 7.5.5 can be downloaded from this link.
http://support.apple.com/downloads/#quicktime -
I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?
Hello there, ytnoj.
Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
Removing and Reinstalling iTunes and other software components for Windows XP
https://support.apple.com/kb/HT1925
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have removed all spyware, anti virus software and removed all iTunes programs - as suggested by Apple. I still cannot open iTunes on my PC because of the message "you do not have permission to open this file, folder"
I have changed and checked all permissions to allow this but still get the same message.
iTunes is located on my C drive and I now do not have the neccesary permissions to open it.Hey Chris-
It has been some time since you posted this message and I see you haven't gotten any replies, but I have the same issue and I was wondering if you figured out how to resolve it. Hopefully you were able to figure it out. -
I cannot open iTunes. I get a message that says "The file iTunes library.itl cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now?"
I downloaded it and it and I continue to get the same message.
How do I fix this? Thanks, DeeUpgrade iTunes to the latest version. It should be 10.5.3.
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I downloaded the latest version of iTunes on my PC. Now I cannot open iTunes. I receive the following error message: "The procedure entry point AVCFAssetCreateWithByteStreamAndOptions could not be located in the dynamic link library AVfoundationCF.dll" After pressing the "OK" button I receive a second error message: 'iTunes not installed correctly. Please reinstall iTunes. Error 7 (Windows error 127)". I've uninstalled iTunes and reinstalled to no avail. I've also eliminated the temp files (per suggestions on the trouble-shooting page) and no luck. I also tried system restore and that did not fix the problem. Any thougths on a repair?
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (Although the procedure is for Vista and 7 and you've got XP, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a -
I was doing an update to my iTunes and it did not reinstall properly. Now I cannot open iTunes at all on my laptop. What are the fixes?
You need to follow the instructions of tt2 in https://discussions.apple.com/thread/5822086
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I cannot open itunes on my windows (older verson of windows) It keeps saying short cut has change or moved and no longer working properly. I have tried to do a repair on the file but the computer wont let me. I have tried reinstalling itunes but still not working. Is there anything you can sugguest please as I need my itunes.I have looked through the support questions and have tried everything. I have on Bonjour on my computer. Thanks heaps.
See Troubleshooting issues with iTunes for Windows updates for a complete set of iTunes rebuild steps.
tt2 -
The reason why I ask, is because I have another laptop which I then installed iTunes on (this was to overcome the issue of the error message and reduce the risk of losing my music etc. on my first laptop). I cannot see any of my music on the second laptop, even when I attach my iPod. I authorised the second laptop to link but as I cannot open iTunes on my first laptop, I cannot access my music. I'm assuming iTunes accounts are only stored on individual laptops/PCs and cannot be accessed remotely?? Or am I doing something wrong? I'm not sure what I can do.
Your iTunes library, media, playlists, and iOS device backups are safe. Please visitTroubleshooting issues with iTunes for Windows updates for details. The steps in the second box should get iTunes back on track.
I don't make any use of the homesharing feature so I can't really comment on it, but if you want to change which computer you use to manage your devices see this migrate iTunes library post.
tt2 -
cannot open iTunes. I get the message" the file--iTunes library.itl cannot be read because it was created by a newer version of iTunes. How do I proceed?
Had same problem and solved it without having to reinstore any music or movies:
1. Delete old Library file
2. Go to the 'Previous iTunes Libraries' folder and copy one of the earlier files - note, they have a date extension, e.g. 'iTunes Library 2011-11-01'.
3. Paste this file in your iTuners folder and rename file by removing the date extension - 'iTunes Library'
You should have all your music and paylists in tact, unless it was a really old previous file. -
I cannot open iTunes. This is the message I get: "The file iTunes library .itl cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now?" I did a download and it is up to date, but still won't open. HELP
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
Cannot open itunes in windows 7, tried everything, hav 64 bit , new pc
Cannot open itunes in windows 7, hav new pc with window 7 64 bit but have not been able to open itunes after downloading in numerous times and ways. Consulted various but still won't open , icon appears but nothing esle. Need help,been tryin for months, ty!
ps, When I 1st installed my new pc, i downloaded itunes and it worked perfectly, then update appeared , after updating, haven't been able to open since.
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Hi,
I tried to download Itunes update 11.1.4 to my windows xp desktop computer. Somehow, It was not succesful. Now , I cannot open Itunes. It gives error message of R6034-runtime error. How can I resolve it?Click here and follow the instructions.
(99025) -
I cannot open iTunes and no error message
i cannot open itunes after the updates i tried to reinstalled but still not openning
Apr. 2015 Re-install iTunes application - https://discussions.apple.com/message/28055467#28055467
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