HT1391 how do I speak to a tec expert about recovery lost or deleted itunes media?

I accidently deleted my itunes from my external harddrive, where is was stored and or back up. How do I speak to a itunes expert to talk me through the recovery process?  

How do I speak to a itunes expert to talk me through the recovery process?
You don't. It's not an iTune sissue. It is a user and OS issue.
You restore it from your most recent backup.
You can redownload your previous iTunes purchases but everything else is gone.
-> http://support.apple.com/kb/HT2519

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