HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.

I downloaded a song from the I-tunes store and was charged for it. It isn't on my playlist now. Something about the playtime ran out or something like that. Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?

You may want to contact Apple directly by phone to report the issue.
http://www.apple.com/contact/
B-rock

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HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

TS1470 All of the indicators you suggested I have verified. Yet last night when I purchase a song by Il Volo (and was charged for it) - it did not download as purchased.

I purchased song last evening (Il Volo) and was charged for it.... yet it did not download. Help

Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.

I bought and was charged for some music. It is not in check for available downloads or my purchased file. However it shows up in recent purchases. I just recovered from a problem and had to uninstall and reinstall. Where could this purchase be?

I bought and was charged for some music. It is not in check for available downloads or the purchased file. It does show up on my view my account recent purchases. Where could this music be? I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work. Except for this most recent purchase which just happens to be my son's band so I would really like to have it.

Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost. See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?

Welcome to the Apple Support Communities
If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
1. Open System Preferences > Users & Groups, and press the + button to create a new administrator account.
2. When you have finished creating that user, open  > Log Out, and log in your new user.
3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account

Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I downloaded a song from itunes store but it won't play

i downloaded a song from itunes store but it won't play. How do I fix?

i downloaded a song from itunes store but it won't play. How do I fix?

HT201272 Purchased an app by mistake, try to delete when it was downloading, didn't succeed and was charged for the purchase. Is there a way I can get refunded by this error that I committed

Purchased an app by mistake, try to delete when I was downloading, didn't succeed lost app and was charged. Is there any way to refunded for this app or am I out of luck for pulling a bonehead move.thanks

You get charged the second you click "buy".
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."

I bought a $50.00 dollar Itune card and redeemed my card on Itunes and I went to the apple store to get some music and I was asked for my credit card info and was charged not only on my credit card but on the itunes card as well $ 8.65

can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I was charged for a book in the istore but it did not download. The free sample of the book is there but not the complete book.

I was charged for a book that I tried to download to my new iPad, which I guess is the iPad 3. I downloaded the free sample first. Then I tried to buy the complete book, but it did not download. Only the free sample is there. How can I get the full book?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT4009 I purchased something on an app and was charged for it, but I never recieved the item.

While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?

Nikkey8 wrote:
While playing Sims FreePlay, I purchased a $9.99 "Sack of Simoleans" that had $30,000 Simoleans.
While the order was processing, I guess it took too long and a popup said "Server timed out." and I never recieved the Simoleans. However, when I was looking in my E-Mail, I found that I was charged the $9.99 anyway.
How can I get my money back, or get the item that I purchased?
Hey man, i just did the same thing and was charged $9.99 plus tax in Galaxy on Fire 2, and was lookiing for help. I got these from turtleshells1998 and lllaass:
Contact iTunes
Apple - Support - iTunes - Contact Us
That happened to me when i had tower town... I spent $5.99 and the "bucks" did not pop up.
What you have to do is exit the app. Then start up the app again.
If the in app purchase still has not popped up, I would restart the ipod.
If the in-app purchase still has not appeared in the app, I would contact whATever company made the app and ask for your money back...
I, for one, have sent a message to the makers of my game and am waiting for a reply.
I Hope These Helps You Too!!

I did not place an order and was charge for an app

I was charged for an app I did not authorize

Hello Shemick05
Report the issue with the purchase to the iTunes Store. If you do not have an email, check out your purchase history within iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

How To Download Free Games & Application For IPhone 4 From Itunes & Store !

Hi guys iam amrit from Nepal I have IPhone 4, I want to download free games & application for iPhone 4 from itunes or application store.Guys please tell me how to download free games & application for iPhone 4 without credit card or debit card.

Log out of any iTunes account on iPhone then go to the app store. Find a free app and purchase it. Create a new account and select none for payment. Pretty simple
http://support.apple.com/kb/ht2534

HT3702 I downloaded coins for my bejeweled blitz game and was charged for them by Apple, but never received them. What should I do.

On Friday, I purchased and tried to download coins for my bejewled blitz game. I was charged on my credit card, but I never received the coins.

On friday I purchaed coins for my bejewled blitz game. I was charged on my credit card for two purchases rcpt. no. 172035410830 + 210035412050. I only received coins for one receipt. please credit my account for one of the receipts.

HT203200 I purchsed 2 albums and was charged for both, but only one downloaded to my Itunes account. The Billy Joel album did not even offer to download. It said there was a problem with the store at the end of the purchase.

I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?

Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.

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