HT1414 Can someone PLEASE help me???? I did the restore and now my phone just pops up an iTunes logo with an arrow pointing at it. What do I do?

I got my iPhone 4 yesterday. I almost immediately had issues with it. I contacted Apple and was told to do a restore via iTunes online. I completed the restore and now my phone has an iTunes logo on it with an arrow pointing at the logo and a picture of a USB cable beneath the arrow. I can't get the phone to do anything else and I can't contact support because my phone isn't working. Can someone please tell me what I'm doing wrong? I listed the operating system below as "Other OS" because I don't know what operating system I have.

you do as the logo suggests:  connect your iPhone to your computer and restore using iTunes.

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