HT1414 Can't connect to I tunes store on my iPad. Help!
Can't connect to iTunes. Have Internet connection
Go to Settings>General>Date & Time and change the date to a few months in the future and then re-try.
Similar Messages
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HT5622 Can't connect to I tunes store keeps saying retry...
Can't connect to i tunes store keeps saying retry
Look for help here.
Can't connect to the iTunes Store - Support - Apple
And Here...
Best Fixes for 'Cannot Connect to iTunes Store' Errors | iPad Insight
You can also try resetting your router. Unplug it from power for about 30 seconds and then plug it in again. Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I can't connect to the app store with my iPad
I can't connect to the App Store with my iPad. The App Store icon is displaying 3 updates available but when I click on the icon I can't connect.
HaiTan --
We're all other Apple customers here, helping each find solutions. So we can't fix it.
But try again tomorrow. All Apple servers are undergoing a huge number of hits. I think tomorrow or even the next day, all upgrade, update, and activation servers will be in better shape, as well as the App Store.
Any time millions of people want to do exactly the same thing online, there's always trouble, LOL. -
TS1424 can't connect to i tunes store for app update only
Hi, when i need to do an update for any apps i get this message cannot connect to i tunes store!!
But to do any apps download it works fine and i don't get this message?Hello Barneykaren,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario -
I can not connect to the App Store on my iPad
I have not been able to connect with the App Store on my iPad.
Hi there Melanie Goodman,
I would recommend taking a look at the troubleshooting steps found in the article below. Note: The troubleshooting steps apply to the App Store as well as the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W. -
HT2693 I can't update my applications. When I try it says can't connect to I tunes store
I am having problems updating my apps. I have tried before and it worked. One I tried and forgot my password, it stopped working. I can still by apps from the app store. But when I try to update them it says can't connect to the I tunes store.
i bought my daughter an ipod touch and i can not connect facetime from my iphone 4. i get a picture on both but the one that's calling continues to ring and says connecting. is this a firewall issue?
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Can't connect to I-Tunes store
Every time I try to go to the store I get a message that says, "itunes cannot connect to the itunes store. The network connection timed out." My connection to Itunes has been fine up till now. This has been happening for the past 2 days. Below is the diagnostics log. Please help!
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Compaq-Presario FK586AA-ABA SR5610F
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver not found.
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 7DCE80AC9B5D6D2F
Current user is not an administrator.
The current local date and time is 2011-02-01 17:52:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 77c966af7cbfc9a9728b6e791d5bbe70
iPodService 10.1.2.17 is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {60DD5877-C6BC-4CDB-95A0-AA9DB8E633FE}
Description: Broadcom 802.11g Network Adapter
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Feb 01 11:34:41 2011
Lease Expires: Wed Feb 02 11:34:41 2011
DNS Servers: 68.87.68.166
68.87.74.166
Adapter Name: {A98ED8F2-CD2A-4269-A79F-2F73FC9DEF54}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:8992
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-01-26 16:39:08.Just wondering, is your ISP Time Warner? Someone posted TW was having problems with the iTunes store - maybe that got fixed.
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HELP tried all suggestions and still can't connect to I-tunes store
I know this has been posted a million times, but I'm still having problems. It's telling me the network was refused. Diagnostics says connection to the store was successful and I've done permit all on Norton for the firewall. Does anyone have a suggestion?????? HELP
just checking. have you permitted iTunesHelper in Norton as well? see:
iTunes cannot connect to the Music Store or Shared Music after installing Norton Internet Security -
Can't connect to the music store - tried most everything - help!
When I try to connect, itunes says it can't and asks me to check my internet connection. Same thing happens when I click on check for updates. Radio works fine. When I put a music CD in my PC, itunes gets the CD info. FYI, Quicktime won't go to update site or bring up launch video. Says that sever is unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All windows and HP software and firmware are up to date. All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that XP firewall was disabled. Connected directly to my cable modem (Cox is the ISP). I don't use a proxy server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper and qttask (left all Microsoft services running) - still couldn't connect.
Called Cox and asked if they blocked any ports. They explicitly said that iTunes does not use any ports they restrict.
I uninstalled and installed itunes and quicktime about 10 times, in all combinations. I even used the stand alone version of quicktime - no change. I made sure all privacy, virus and firewall programs were disabled when I uninstalled in installed - still can't connect.
I am able to see the html script when I go to itunes.com/version.xml. I can ping phobos.apple.com and dns reports the IP address as 69.44.123.17. I can ping that address. I have upgraded to the latest itunes of 6.04 (my ipod came with 6.02). My ipod connects fine to itunes and gets the music I have loaded from CD's.
I even tried turning on UPnP in XP. This made no change. I can see packet activity when I try to go the the music store, or when I click on check for upgrades - but I can never connect. My PC appears to be authorized, as I have the option to unauthorize - but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music store. She is running the same OS and version of itunes. I set that system up and it is no different from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.When I try to connect, itunes says it can't and asks
me to check my internet connection. Same thing
happens when I click on check for updates. Radio
works fine. When I put a music CD in my PC, itunes
gets the CD info. FYI, Quicktime won't go to update
site or bring up launch video. Says that sever is
unavailable.
My PC is an HP P4 2Ghz, 256M ram, XP home SP2. All
windows and HP software and firmware are up to date.
All other communications work fine.
Here is everything I tried:
Disabled Viruscan, Disabled Zone Alarm, checked that
XP firewall was disabled. Connected directly to my
cable modem (Cox is the ISP). I don't use a proxy
server and checked to make sure none was configured
Used MSCONFIG to disable everything but itunehelper
and qttask (left all Microsoft services running) -
still couldn't connect.
Called Cox and asked if they blocked any ports. They
explicitly said that iTunes does not use any ports
they restrict.
I uninstalled and installed itunes and quicktime
about 10 times, in all combinations. I even used the
stand alone version of quicktime - no change. I made
sure all privacy, virus and firewall programs were
disabled when I uninstalled in installed - still
can't connect.
I am able to see the html script when I go to
itunes.com/version.xml. I can ping phobos.apple.com
and dns reports the IP address as 69.44.123.17. I
can ping that address. I have upgraded to the latest
itunes of 6.04 (my ipod came with 6.02). My ipod
connects fine to itunes and gets the music I have
loaded from CD's.
I even tried turning on UPnP in XP. This made no
change. I can see packet activity when I try to go
the the music store, or when I click on check for
upgrades - but I can never connect. My PC appears to
be authorized, as I have the option to unauthorize -
but I can't do this because I can't connect.
FYI - my daughter's laptop can connect to the music
store. She is running the same OS and version of
itunes. I set that system up and it is no different
from my desktop.
I've exhausted my PC knowlege. Anything I missed?
Any help would be appreciated.
I have the same problem. If you ever find out why-could you tell me??? -
Why can I connect to the iTunes store from my ipad
I'm trying to connect to the app store and it gives me a message saying cant connect
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if the two stores then work.
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HT1414 I can not do app updates on my phone or I pad it says can not connect to i tune store
It seems to have started after I got my new Mac 27 inch in Oct .I have tried everything
Any ideas from anyonesign in in ur compiuter with ur apple id and pass sync the iphone and the ipod u may have to authtorize computer from ur itun as well
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I Tunes can't connect to I Tunes Store
Haven't been able to download songs for 6 weeks - worked fine before that. Get error message to check network settings, but all working fine - in possible related issue, can't access secure websites (example, Yahoo mail)through Safari, but no problem accesssing same websites using Firefox.(Safari can’t open the page “https://login.yahoo.com/config/mail?.intl=us” because it can’t find the server “login.yahoo.com”.)
Make sure you allow ports 3689 (TCP) and 5353 (UDP) access in your security software. if that doesn't work, try disabling your security software.
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Can't connect to i-tunes store Error (450)
Cannot connecrt to itunes store erroe(450)
Make sure you allow ports 3689 (TCP) and 5353 (UDP) access in your security software. if that doesn't work, try disabling your security software.
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Error message : can't connect to I Tunes store ?
I purchased a Tv episode from ITUnes that won't open. When I try to report the problem I'm eceiving this error message.
Help?
Thanks...Hello Stefansoehne,
And welcome to Apple Discussions!
Try flushing your DNS cache by issuing the following command in a Terminal window. Many other users receiving the same error have reported that they were able to resolve the issue by clearing out the DNS cache.
*sudo dscacheutil -flushcache*
(You'll need to enter your Admin password)
Hope it helps.
B-rock -
Can anyone help me figure out why I can't connect to the iTunes Store through my iPad? My iPhone and iPod touch and computer are working just fine
Do other apps connect to the internet on the iPad ? If they do then have you tried logging out and back into the account on it (Settings > iTunes & App Store), disconnecting and reconnecting to your network, and/or tried a soft-reset ?
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