HT1414 Can't get past set up page with new iPhone

Just got a new iPhone from Apple store. Tried to restore from backup, but can't get past the "connect to iTunes" screen on my phone. I can see my phone in iTunes, have synched it to my computer, installed phone updates from my computer, but still can't get past the "connect to ITunes" screen. I am connected...I can't figure out what's wrong that I can't get past this screen to my home screen.

I went into the Apple store and the guy fixed it somehow using icloud (strange since I backed up to itunes not icloud) but I'm not complaining!

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HT4623 upgraded to IOS 7 and now can't get past set up page

I have iphone 4, updated to IOS 7 and now can't get past set up page? I restored from itunes when prompted and it said complete but still brings me back to set up screen. Any suggestions welcome.
Thanks

Thanks.
Is it safe to post ids on here?

My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

My main PC with my Itunes Library just crashed. I still have all my music on Apple TV, Ipod Touch (Gen 2), and Iphone 4 (verizon). How can I get everything set up on a new PC and working ?

My main PC with my Itunes Library just crashed. I still have all my music on Apple TV, Ipod Touch (Gen 2), and Iphone 4 (verizon). How can I get everything set up on a new PC and working ?

I downloaded Itunes 10.2 on new desktop, ran sync with my ipod touch (Gen 2) and have all my music on new PC. Just can't get it to sync with my Apple TV (Gen1). I have made music purchases on Apple TV and cannot get them to Ipod/Iphone? Help

HT1430 I changed the password on my gmail account and now I can't get the account to sync with my iPhone

I changed the password on my gmail account and I can't get the account to sync with my iPhone. What can I do?

Did you add the new password to your mail account in your phone?

Can't get past the Configure page

I got a new Airport Express (old one replaced by a Genius after MBP couldn't connect to it). I try to set up a new network but I'm failing. MBP recognizes AE but I can't get past the reconfigure screen. The page keeps loading but that's as far as I get. I can't get to the point of naming my network and choosing a password.
Since I had a different AE set up here, do I need to reset something to make the AE work again?
Thanks.

When the AirPort Express is new, it is broadcasting a default wireless network with a name like Apple Network xxxxxx, where the "x" can be either a number or letter.
Click the fan shaped AirPort icon at the top of your screen and look for this network. Your computer needs to be on this network in order to communicate with the AirPort Express.
An alternate way to do this is temporarily connect a spare ethernet cable from your computer to the AirPort Express. You can keep the ethernet cable connected during the configuration process and disconnect it when you have updated the Express with your new settings.

How to get past the Welcome to Your New iPhone Screen?

I recently locked myself out of my iPhone 4S. I decided to backup the phone and try to restore it in order to bypass the lock screen. Now that the iPhone has been wiped, I'm stuck at the Welcome to your new iPhone screen. I have the option to set up as a new iPhone, and restore from backup. After choosing restore from backup, it restores my phone, but the welcome to your new iPhone screen shows up again no matter what I do. Closing iTunes and turning the phone on and off has no results. I currently cannot add new apps, music, movies, anything....via iTunes. Help?

I also had this problem. Read these instructions CAREFULLY before taking action, or everything will be ruined. To get past this screen, select Set Up New iPhone. After that, it will bring you to the iTunes store screen. At the top of the screen there will be a loading bar. At the end of the bar, there should be an x for cancel. Press it, and it will stop iTunes from deleting all of your data. It will no longer bring you back to the welcome screen once you have done this.

How can I get past the activate page on ipod touch?

I am trying to fix a ipod touch for an lady I know. she purchased this ipod for her 9 year old daughter and she set it up with her dad apparently using his email account. The daughter forgot her passcode so she wanted me to restore it which I did. Now I'm stuck at the activation page. After trying everything online I could find I called apple spport and spent 2 hours on the phone with them. After all this I was able to finally get logged into the dads apple id account which shows the daighters name and his email account that was used. Problem is that the 9 year old apparently set up the find my iphone setting and/or changed the apple id at some point to her [email protected] so when I get to the activation page it wants the apple id that the 9 year old used and she has forgotten it. If I try her dads email and id it says it cant be used to activate the ipod. I try to reset her password but the birthdate isn't going through and I've tried her real bday, her bday that she used on her facebook account, and her parents bday as well as several years up and down from it but can't get through. Any ideas on what can be done?

Click here and try recovering the account information. If needed, phone Apple’s Account Security team.
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Can't get past the "Registration" page when syncing up nano...Help!

I'm hoping someone can PLEASE help with my problem. I posted in a different forum a week or so ago, but unfortuantely didn't get an answer that worked:
My wife and I have had our iPod nanos (2nd gen) since Christmas 2006. We've been using iTunes since then with no problems.
The basic information:
My computer is a Gateway laptop running Windows XP. It was recently serviced (it needed a new power jack) I am using iTunes 7.0.2.16.
Recently, when syncing up mine or my wife's iPod Nanos (2nd generation)using the USB port, iTunes will reccognize our iPod nanos in the left-hand screen, and it will sync them up...however, on the main screen, it will not get past "Registration" no matter what I do. If I hit "cancel" or "register later" or "never register", nothing at all happens. It just stays on the same page. If I select "register", it will let me fill in all the information, and then gets stuck on that screen. It absolutely refuses to get past registration to the "preferences" screen.
Needless to say, we are unable to select any of our playlists, see how much space we have...do anything, basically. It is super frustrating~!
If anyone has any suggestions, I would be extremely grateful~!!
Thank you very much--

Hi melbernai - not sure if you've solved this problem yet. I had the exact same problem recently with my 2nd Gen iPod Nano. I solved it yesterday by simply updating iTunes to the most recent version, after which I could get rid of the register screen. The only other thing I needed to do to add my custom playlists was select "Manually manage music" on the screen for my iPod, since it had been in an automatic synching mode since the problem occurred.

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I went into the Apple store and the guy fixed it somehow using icloud (strange since I backed up to itunes not icloud) but I'm not complaining!

OS5 Update. Can't get past Set Up iCloud after OS5 update.

I just updated to OS5 and cannot get past the Set Up iCloud screen.

If you cannot go any further or do anything else you may as well try restarting the iPad and see what happens.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Hopefully you will be able to pickup where you left off setting up the iPad.

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I've tried pressing the next button but my iPad is cracked in that spot.

I'd "get past" that problem by getting a new iPad!

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My problem is I got the computer from my mother and she can not find any of the disks that originally came with it.
Does anyone have any useful suggestions?
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Unfortunately, I just got off the phone with Apple Care and they do not carry them anymore. They're recommending I upgrade the system to Leopard. They want $120 for the disks. Any other suggestions?

A few months ago when I switched over to icloud from mobile me I set up my icloud with a new email address and now I can't get my calendars to sync with my iphone. I can't cancel either account-the icloud or mobile me.

Please help! I have two separate email addresses -my old mobile me and the new icloud and now nothing is syncing with my iphone. I'm not sure how to get everything back to syncing the way it was before I changed everything over to icloud.

If you really did migrate from MobileMe to iCloud, you would have the same address as before.
It sounds as though you didn't actually migrate from MobileMe to iCloud, you just started up a brand new iCloud account.
You won't be able to access MobileMe now. If you failed to move everything over to iCloud properly, then all the data and the account has been deleted as Apple said it would at the end of July.
To get everything to sync, you need to make sure all your devices and computers are logged into the same iCloud account. Possibly what has happened is some are still using the old (now deleted) MobileMe account and some are using the new iCloud account.

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If the steps I provided in my earlier post are not helping, then I see your options at this point as follows:
1. Run the Apple Hardware Test (AHT) that came the affected computer. See my "Apple Hardware Test" FAQ for comprehensive advice on using the AHT in troubleshooting.
2. Performing an Archive and Install. For important tips on this, see my "General advice on performing an Archive and Install" FAQ. Perform the steps therein in the specified order.
3. Take the computer in for service. If there is an Apple Retail Store in your area, I'd recommend taking it there. You may wish to call ahead to make an appointment at the Genius Bar.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

HT1414 Can't get past set up page with new iPhone

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