HT1414 HELP ME APPLE STORE'S PROFESSIONAL !
I want to update my iPod 4G to IOS 6.1.2 .I click the install and agree then it started downloading in a black wallpaper.I suddenly decided to update it at night so I click the home button and sleep/awake button to restart.I thought it will restart and back into normal and I'll keep using.But Now my iPod keep restart and restart and I can't even restore it on my computer by using iTunes.It restart about 24 hours already.I really really need help.PLEASE !
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
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Need help with Apple Store stock
Hi there!!
I'll be on a business travel to NY in one month and i'm planning to buy a 15" MBP 2.0 with the Anti-Glare display.
Probably i'll be buying it on the 5th avenue store, and now i have two choices.
I'm travelling from Spain, so getting the Western Spanish keyboard is almost mandatory.
The two choices i've got are:
1.- I've read the store can swap the keyboard in 1-2 days if needed. So, this would be a great choice not to have any problems with the credit card and the billing address. But i'd need to know if they have computers in the store with the specs (anti-glare) so i can go and buy it on the fly (asking them for a keyboard swapping)
Does anyone know (or has the chance to know) if they stock the 15" MBP with the Anti-Glare option in any apple store?
2.- I'll be staying 4-5 days in Florida prior to flying to NY, so i thought of customizing and ordering it throught the Online Apple Store, paying with an apple gift card and have it shipped to my hotel. The apple store states that it will take 6-7 days to have it delivered, so i guess i would be in time before i come back (the trip will take 11 days).
What do you suggest?
Is anyone able to help me and check if i could find it with the anti-glare option in the apple store in the 5th avenue?
Thanks a lot in advance!!!!!Thanks " a brody". I know about the spanish customs and about the sales tax in different states.
The only thing that makes me "nervous" is that i get there and they don't have an anti-glare computer in stock. I've read on several threads that they usually have the anti-glare option in stock in the stores, but just wanted to double check.
I'm travelling a lot lately from one country to another, so calling is a bit difficult because of time differences.
Thanks a lot for your help!!! -
Help with Apple Store downloads......
when i request to update or download apps from the store my password isn't requested and the app doesn't complete its download, on the screen is has waiting under app!
Hello there, Rhule81.
First thing I would recommend is to check your downloads queue to make sure there is not an interrupted download per the following Knowledge Base article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
1. From the Home screen, tap the iTunes app.
2. For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
3. Enter your account name and password if prompted.
4. Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
For Apps, you can also try tapping on the application icon to resume the download, as outline in this featured discussion:
App updates won't download on my...: Apple Support Communities
https://discussions.apple.com/thread/4111336
Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
If that doesn't do it, try resetting or restoring the iPhone.
via whatheck
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Help switching Apple store payment information.
I lost my credit/debit card that was linked to my apple id, so i cancelled it. How can i change my payment method so that i can purchase items with my itunes gift cards? They give me the option to change my credit card/debit card, but not any option to pay with my already redeemed gift cards. Please help me, and thank you for your time.
Apple - Support - iTunes - Contact Us
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iPad 2 started saying no sim, exactly 1 yr old. Went to get new sim which also failed to work, seemed to be a Lot of people experiencing same problem. 3 store said apple knows its an issue. Tried everything suggested in forums, took it to apple store for full restore. Nothing helped. Apple store said I had to buy new iPad as mine was 10 days out of warranty. Please help, surely this. Can't be the case. I thought apples customer service and products were good. I am fixed into a 2 yr 3 g contract with a year to go.
Hi Debbie, it was a nightmare tried 3 new sim cards non worked. Apple refused to help as it was 10 days out of warranty and i hadnt extended the warranty I hunted Internet and asked couple of American techie guys from my geeks . It seemed to be issue with latest iOS upgrade and my problem happened after I upgraded to its 5.1.1 eventually I had to sit in Apple store with printout of all other affected users. It seemed Americans had been offered new iPads and problem was being acknowledged but not here. Although network providers said they had a lot of customers with same issue. I did get new iPad after long battle and had to pay for extended warranty. Good luck
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Re: Mail virus and Trojan issues
21-Jan-2013 14:58 (in response to Memoire)
Hi please help.
I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, through various applications. From google chrome app, the photon app and safari.
I always delete cookies and cache on exit. I use photon and puffin to watch flash player videos on tv series site with links such as put locker. I heard that there is no virus for the iPad but Trojans do exist.
Pleae help, at first this was just happening with photon app now in 3 different apps, and it is directing me always to the same **** site. I don't watch **** so it's. it from cookies or whatever and my iPad has been randomly turning off and also the videos are working really badly now. Also there is a message red alert staying untrusted site and hacker may be intercepting your device. What is going on? Please help
Is their a new redirecting Trojan or virus for iPad 2. ? If yes how can I remove it and will it cause permanent damage to my device? How could I have got this virus and in 3 apps. I'm also,worried as I use my iPad to buy things online etc with my credit card. What shall I do?.. Do I restore my device? How do I do that as I cannot connect to iTunes as I do not have a computer, just my iPad. Any help appreciated thanks.AlaskanElizabeth wrote:
Happily- perhaps the most legit tech site on the Internet- cnet:
http://news.cnet.com/8301-1009_3-57506159-83/apples-ios-and-android-are-new-favo rite-malware-victims/
They broke a story on sept 4, 2012 titled "apple's iOS, the new favorite malware victims"
Despite the dramatic title of the article, the only mention of iOS in the body was this:
Even though malware is increasing in iOS, it still remains relatively low compared with other operating systems.
And, it provides no examples or other documentation. And, unlike you, I don't consider CNET "the most legit tech site on the internet". I find them to be generally biased in their reiviews and heavily influenced by advertisers.
http://www.forbes.com/sites/timworstall/2012/06/26/yes-apples-machines-really-ca n-get-viruses
The Forbes article descibes issues with the Mac OS, of which there always have been some, though certainly far fewer than there have been on the Windows platform. It goes on to speculate :
All those iPads, iPods and iPhones? Is this going to be a juicy enough target for the virus and trojan writers to at least attempt to attack, even given the difficulty of doing so?
Again, the Forbes article doesn't mention any current viruses, trojans or malware that exist which will affect an unjailbroken iOS device.
http://www.huffingtonpost.com/2012/05/15/iphone-malware-kaspersky_n_1515074.html
And, the HuffPo article quotes Grebennikov thusly:
"Our experience tells us that in the near future, perhaps in a year or so, we will see the first malware targeting iOS," Nikolai Grebennikov, Kaspersky's chief technology officer, told Computing.
Again, even Kaspersky doesn't say such things exist now, merely that they might.
Speculation about what might happen in the future or articles focusing on the Mac OS or Android are not terribly relevant. So, if you do have any other citiations, preferably from a source that doesn't derive most of is revenue from the companies it reviews, that document a virus or trojan that affects an unjailbroken iOS device, I would be interested. I have not been able to find any. I thought, perhaps, as a professional, you might know of some.
Thank you. -
HI my name is Nancy I would like to know if u can help me with this problem every time I want to get free on apps or updates , keeps telling me that my apple I'd is disable. I went to apple store and they check and say everything is find , but keeps coming out mi I'd is disable , so they say to get in touch wit iTunes so u can restore my account.
... they told me to get in touch with u guys
At least the Apple Store knows where to send you.
Start here:
https://expresslane.apple.com/
Navigate the columns as follows:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum. -
I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.
Welcome to the Apple Support Communities
One thing is the memory, and another thing is the hard disk space. You are telling me that you have 200 GB of free space on the hard disk, but the App Store is telling you that you have to install 2 GB of memory or more on your Mac if you want to upgrade to OS X Mountain Lion.
First of all, open > About this Mac > More Info, and copy "Model Identifier" here, so we can know what Mac you have got and how much memory you can install.
We recommend to buy the memory in OWC or Crucial (Crucial is cheaper and offers the same compatibility warranty as OWC) because you won't probably have any problem with the memory you buy there -
I just restored my 13" MBP i5 at the apple store to the newest version of Lion after issues with a previous Time Machine backup from Snow Leopard- this time I created a new account and just ported files and folders, and now MS Office doesn't work.
^^ that's the main problem. Here's the full history.
I bought a new 13" i5 MBP, early 2011 edition. I had an old white Macbook 2.14 ghz core2duo on Snow Leopard. I attempted to port over my time machine backup, but encountered problems in that my User was inaccessible from the new computer after the import finished, and I had to go in and change the root password, etc, and for some reason or another, I couldn't install any programs at all from that administrator's account. By "couldn't" I mean I could install them, but upon installation they would never boot. So, I took it to the apple store and did a clean install from the most up to date Lion OSX. Then, I created a brand new admin account, instead of trying to import the old one, and things seemed great. Then, I just imported my old files from the TM backup, but not any system settings, permissions, or user data. Just my Docs, pics, vids, apps, and itunes stuff.
Here's where things get weird again. I imported this stuff under the name "old", but all of these folders have a red negative sign on them, marking them as restricted. So, from my main admin account, I cannot even peruse these folders. Since I didn't import user data, I can't sign in to the "old" account to change permissions. I already tried to change the permissions from system preferences, but that didn't change anything. And now, for whatever reason, of all the apps that were imported then, MS Office is the only set of apps that does not work. When I click on it, it just says there was a problem and asks if I'd like to send a report to apple. I tried reinstalling it to no avail. I'm an English student, so i really need access to Word. Can anyone help? The Apple store is a major detour for me and would like to fix this issue myself.Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.) -
Help, I can't sync any music to my iPhone 5s or iPad 2 ! it says it's finished sync but the music is greyed out and not on my devices.. I've tried unchecking the music and doing it manually. Nothing works. I took it to Apple store Robina no help..
So I have found a common denominator to this phenomenon. After having the same problem, I started to recopy my playlist of 500+ songs in groups of 10-20, 30+, 75+, and then over a 100+. Any music I have purchased from iTunes won't copy, but everything else did. Unsure if I made a playlist called "Purchased" at some point or this is an iTunes default, I also noticed it had some of the songs contained in my other playlist and was showing on my iPhone. Regardless of what I did such as dragging music from that playlist to the other and clearing songs from that playlist, I removed it altogether from the iPhone itself vs. doing through iTunes. After that, music copied fine to my playlist.
So, my theory is that iTunes is getting tripped up on purchased tracks already showing on the phone and all songs are showing grayed out/dotted circle because iTunes can't resolve the conflict with purchased tracks.
Hope this makes sense and is helpful. -
I left the apple store fast due to the fact i was in a bad car accudent and i am in a wheelchair and cant stay seated like that long due to a broken leg. It randomly will pop up message saying something like it needs wifi but I have wifi at my house. It also pops up another message something like it needs to finish restoring it and asks if I want to download it all and I click on it it to but it goes away after that and nothing pops back up. I also can't install the new update it says I have I finish the retire then do it. My photo album is also stuck at whatever number of photos I have taken in the new phone that number of 300 something. It just says its downloading it. I have no clue what to do. Also my iCloud backup I looked and it says I have 2.2 gb left then that the backup is 2.7 gb. I'm very confused what options I have and can't find an answer anywhere please help me!
Need to Resume download to complete the ongoing Process.
Last Resort, put the iPhone in DFU mode (Google How to do that). Connect in iTunes. Follow on-screen prompts to Restore. All Data would be lost, if not backed up earlier.
To save the photographs you may have to use third party software. Google is your friend. -
IPad 1 Safari crashes frequently. I went to many Apple stores in different countries and each Apple staff member had their own different opinions with no help. I had upgraded my iOS to 5.1.1 and the Safari crashing started about one year after the upgrade and some Apple staff blame this- but this started one year later after the iOS upgrade. Recently at the Apple Store in Vancouver an Apple staff reset my computer (erased everything and sent to iCloud to reset the iPad) and I hoped this would fix the problem. IPad Safari still crashes. Short of booking an appointment for taking it for repair to Apple technicians which will cost me money can anyone help me to fix this Safari crashing.
Hi,
You might have a 3rd party plugin that isn't compatible with Safari 4.0.4. Go here for help...
Safari add-ons can cause performance issues or other situations
If you are using a USB hub, try disconnecting and restarting with just your keyboard and mouse connected.
From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...
from the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.
Mac OS: Web Browser Quits Unexpectedly or Stops Responding
Also, you could download and install the 10.5.8 combo update (PowerPC) available here.
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
It contains fixes that might help. Then repair disk permissions.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Carolyn -
Can someone please help??? I received am IPad air in November for my birthday and have not been able to use yet, I could not get it to connect so I returned it for another iPad air. And cannot get it to connect to wireless either. I have three other iPad 2's and laptops in home and everything connects with no problem. What is the deal with these iPad airs? My husband took the iPad to Apple store, it works there but didn't change anything so it won't work at home. Do I need to step down to old IPad since that's all that will connect in home. This is crazy,!!! How can I get my IPad air working in my home.???
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
The iOS5 erased all my apps. Went to get them back and only part of it was recognized by Apple store. The others the store prompts to pay. I tried to go back to the old system and restore but as it was in sync an error ocurred and now I don´t have even the operating system. It won´t rebbot. I am afraid it will not stop searching the booting system until batery is dead and it will take many hours.
Any chance somenone ran into the same problem that could help?The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ... -
Dear Apple Customer Support,
Last year A friend purchase a iPhone 4S - 32GB White.
When she purchase iPhone 4S, didnt realised she need to download Find Phone, has she thought it was already in iPhone 4S, system. I approved lots Apple Store in Malaysia, non could help me and all said the same, if you don't download Find Phone, there's no way you can trace it back. No doubt what they all had said is not wrong....but my heart said, am sure there's always a way to track or trace it back even without the Find Phone Apps. Knowing myself don't have such powerful system to find the phone back. Every Poison there's Anti-Dos for it. I know you have the power and system to track & trace the phone back by Apple. If Apple can build such powerful smart phone am sure there's always a way for you there to trace or track it. I had seem movies which even show but not many able to see the hidden message in movie or etc. All my wish was to least Delete or JAM the system by using the serial number or code which you produce in every iPhone 4S or etc. Least the person who took it, would not able to used it at all even if they wannt jail break it or does anything to iPhone 4S. Least they could do is either throw it away or return to Apple Store in individual country. I know what am asking might be impossible to asked, but its the impossible which its not impossible.
1st: Why build a system which so smart with all serial no and codes, but the "Find Phone" its not one of the Apps for iPhone?
2nd: Why must customer need to download "Find Phone" Apps and the rest of the Apple Apps in inside the Phone...? Doesn't make sense....
3rd: In any movie, you watched they will break the phone or throw it away and so they are not able to trace the person but the phone still can be trace or track...unless the person break the chips or put into Fire to destroy it completely, then YES, i believe it can't be trace or track.
Please kindly in your power to help or advice or bring this up to Apple Team Mind before all perfection to make iPhone....Metta
Sincerely,
GQNobody from Apple reads these forum, this is a user to user forum.
Send your feedback to Apple here http://www.apple.com/feedback/
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