HT1414 how do i get my ipod to work when all i get is a pic of a usb cable and an itunes logo
how do i get my ipod to work when all i get is a pic of a usb cable and an itunes logo
Connect the iPod to your computer and restore via iTunes.
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
Similar Messages
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My screen on the touch is frozen. the screen shows a usb cable and the itunes logo above it. How can I get it back to the main screen
The screen is telling you to connect the iPod to a computer with iTunes via the USB cable. iTunes should open and give you instructions. If not, open iTunes and retore the iPod via iTunes.
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I got a new Ipad 2 and I am trying to get it work in vain. I have downloaded the iTunes on my PC, but even after executing the program nothing happens to the IPAD. I still get the image of the USB cable and the iTunes logo. What am I doing wrong?
You know that you have to connect the iPad to your PC with the cable that came with it - and then iTunes should start automatically and it will guide you through the set up process?
If you have already tried to connect the iPad - and you have launched iTunes - and you still have no luck - reboot your PC and then begin the process again. -
i tried to reset my ipod 1st gen and its stuck on the screen where it has a pic of a usb cord and the itunes logo what do i do???????
Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software -
my ipod touch is frozen and it has a picture of a usb cable and the itunes icon, can any one help me??, my ipod touch is frozen and it has a picture of a usb cable and the itunes icon, can any one help me?? anything would be helpful!
What exactly happen? If it started and froze, at what stage did it freeze?
Maybe this:
Hang during restore process
Following Troubleshooting security software will frequently resolve this issue. This issue can be caused by the default packet size being set incorrectly. There may be third-party software installed that modifies the default packet size in Windows by inserting a TcpWindowSize or MaxGlobalTcpWindowSize entry into the Registry. Contact the manufacturer of the software that installed the packet-size modification for assistance in adjusting this TcpWindowSize values. Typically the default packet size is modified by 3G cellular network card software, ISP communication software, or Internet speed download optimization software. There are legitimate reasons to change the TCP/IP packet size and not use the Windows default settings (for example, network traffic optimization, home/broadband optimization, enterprise app optimization such as database apps, Exchange, and more). Deleting the "TcpWindowSize" or "GlobalMaxTcpWindowSize" entries in Windows Registry could affect the system's performance with other apps or on their network connections. Deleting the customized TCP/IP settings may require the reinstallation of any third-party applications that had modified the TCP/IP settings from the Windows default settings.
There are two ways to resolve this:
You can follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) , or follow the steps below to manually find and remove TcpWindowSize and MaxGlobalTcpWindowSize entries from the Registry.
For Windows XP, Windows Vista, Windows 7: Go to the C:\Windows folder and launch regedit.
Go to Edit > Find.
Search for "TcpWindowSize" entries. There are typically multiple entries of TcpWindowSize/GlobalMaxTcpWindowSize spread throughout the entire Registry. If "TcpWindowSize" exists, one or more third-party applications have changed the user's default Windows settings for TCP/IP.
Go to File and select Export. This step will export a copy of the Registry that can be used as a backup of the original settings.
Delete the "TcpWindowSize" entry.
Search for the next "TcpWindowSize" entry and delete each one until the Registry no longer has any "TcpWindowSize" entries.
Close Regedit, restart the PC, and test.
If you are uncertain as to why these registry entries exist and the PC is a business computer, contact your network administrator and determine what values TCP/IP can be set in their Windows Registry setting so that the PC can update or restore an iOS device rather than deleting the "TcpWindowSize" entry.
If editing the registry does not resolve the issue, restoring on a different computer that did not install the communication software is the step most likely to resolve this issue.
I would first try restoring on another computer. -
Today I was updating my phone to the newest IOS 7 and after it finished downloading. An error showed up on my screen telling me it was unable to update. So I decided to just unplug my phone and maybe do it later but on my screen I have a USB cord and the iTunes logo asking me to connect. So I hooked it back up and still at this point my iTunes will not connect and when I unplug the phone the screen stays the same. I have tried turning off the phone and restarting and both times the screen goes back to the connect screen.. How can I fix this?
I have tried the steps to fix it but no solution! Please someone tell me what to do!
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My ipod displays an icon of a cable and the itunes logo but when plugged in, my mac says that it can not verify my device. I have a backup saved on my mac but it won't let me open it up or sync my ipod with my mac.
Hi crcascio17,
Thanks for visiting Apple Support Communities.
You may want to try some of the suggestions in this article:
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/ts1410
Best Regards,
Jeremy -
my ipod is a older generation...when i turn it on the screen popps up with a usb cord and the itunes logo.which i assume means it needs to be linked...my issue it wont link
What happens when yo connect to computer and restore via iTunes
iTunes: Restoring iOS software -
In the attempt of updating my ipod touch, i am faced with the problem of not being able to be connected to the itunes in my computer (windows xp ) because my ipod touch got blocked up, leaving the icon of USB cable and itunes on my touch screen. I am asked to restore my ipod first, but i have tried using all the examples stated and still can't help. Please please, can some one help me out ? Ones in the process of trying, i see an error code: 1656 and most of the time nothing. Thanks
See if placing the iPod in Recovery mode will allow a restore via iTunes
Next try DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
You can also try another computer to help determine if you have a computer or iPod problem. -
Help!!!
I now have a brick for a phone. Just tried to update to 7.1.1 using iTunes and it wipred out the operating system OK but now will not communicate with iTunes or the laptop. I reloaded iTunes and still no luck. If I press and hold the power and home buttons it inly comes up to the same screen showing the lightning cable pointing to iTunes logo. How can I get this running again? Even a factory reset to start would help if possible then I can do a restore. Right now it is worthless.Hello HarbourStables,
Thank you for the details of the issue you are experiencing with your iPhone 5s. I would be concerned too if my iPhone was stuck in recovery mode and not recognized in iTunes so that you can restore it.
I recommend the following article for the issue you described and specifically this step:
5. Use iTunes to restore your device.
If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
Find the full article here:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How to recover music? iPod only works when plugged into wall outlet
My iPod is probably 5 years old or so. It's been acting up for a while and I stupidly, did not back it up.
The battery was replaced this weekend so it works when plugged into the wall. It will not power on or do anything when not plugged into the wall. When plugged into the wall charger, it can turn on and says it is charging. It can be used then but as soon as it is unplugged, it's dead.
When it is plugged into the computer, it says "Charging. Please wait...". There isn't enough power from my laptop to power the iPod, so my computer doesn't even recognize it. It does not show up in iTunes.
On the brightside, I have a new iPod classic waiting to be used. However, I would VERY much like to get my 90gb+ off of my old iPod first. Is there a way to do this?
I'm at a loss. Some of the files are on there are not anywhere else. I have a few songs by a friend who lost them on their own computer.
Any help would be very appreciated!Bump. Is there no way to solve this?
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Mobile Device not activated? I don't want or have a Mobile device, it's my I pad with WiFi...Not the 3G How do I get past this window?
You need to restart the Apple Mobile Device Service on your PC - that is something that the computer needs to be able to see the iPad. Read this and it should get you through it.
How to restart the Apple Mobile Device Service in Windows -
My iPod touch only displays a pic of a USB cord and the iTunes symbol, it won't reset either?
When I attempted to plug my iPod touch into my PC to sync with iTunes it said an update was needed so I clicked ok. Now all I get is a screen that shows a pic of a USB cord with an arrow and an iTunes symbol, I can't even shut it off, I pushed the home and power button at same time which logs off but pops right back with same screen....I've tried to reset from iTunes it retrieves info then goes into attempting to download the info back but a message comes up and says its unable to reset it, can anyone help me with this problem??
Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software
Just what was the wording of the error message? -
I couldn't sync my Ipod touch, and kept getting an error message. So, I did a restore. Now my touch is stuck on a screen showing a white usb cable and the ITunes logo, which I assume is telling me to connect my Ipod to the computer. But I did that (obviously) or I wouldn't have been able to do the restore in the first place! I tried starting over and held the power and home button until I got a message on ITunes that the device needed restoring - I went through the steps again and am right back at the same screen. Any ideas??
Make sure you are following the instructions in this procedure to the letter.
Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.
Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the device in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
I updated to the latest version of Itunes and my Ipod touch froze up with a picture of a usb cable and the i tunes logo
Well the answer I gave you didn't solve the problem. Is the USB cable and the iTunes logo still on the iPod screen? You could start the "fixing process" by rebooting your computer, connect the iPod again, launch iTunes and see if anything happens.
This article may prove to be helpful. there are many steps that you can try to get the iPod running again.
http://support.apple.com/kb/ts1275
Message was edited by: Demo
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